Exxon Mobil

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern.
I have reviewed the customer’s statement of the problem. The vehicle service contract does address cancellation and refund procedures specifically as follows;
13. CANCELLATION(S) AND...

REFUND(S):
• You can cancel this Contract if Your Vehicle is declared a total loss by the insurance company insuring Your Vehicle, or the Vehicle is validly repossessed by the Lien Holder. All cancellation requests must be processed through the Selling Dealer. If the Selling Dealer has gone out of business, You can submit your cancellation request directly to Us. In the event of a cancellation, the Lien Holder, if any, will be named on the cancellation check as their interest may appear.
• Right To Return Your Contract: You may return this Contract within the first thirty (30) days after the date of sale indicated on the face of this Contract Application and, if no claims have been made, the Contract is void and You will receive a full refund of the entire Contract purchase price. This right to void this Contract only applies to the original Contract Holder.
• If a claim has been filed under this Contract or if You cancel this Contract after the first thirty (30) days according to the terms and conditions listed in this Contract, You will receive a refund of a portion of the Contract purchase price. We shall refund a pro rata portion of the amount received by Us from the Selling Dealer to You or the Lien Holder based on the lesser of the remaining time or mileage on this Contract, deducting any claims paid by Us and a fifty dollar ($50.00) service charge.
• The Selling Dealer will refund their unearned portion of the Customer’s total Contract price. In the event the Selling Dealer cannot return their unearned portion of the Customer’s total Contract price due to bankruptcy, insolvency, or otherwise is out of business, We shall refund the Selling Dealer’s unearned portion to the Customer.
The customer would need to contact the Selling Dealer of the service contract in regards to submitting a cancellation request, if the above conditions for Cancellation and Refund are met.
I have attached a copy of the contract application for review.
If you have any questions at all, please do not hesitate to contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims Department [redacted] ext. [redacted]

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern. I have reviewed the customer’s statement of the problem and the contract details associated. The customer had an insurance claim with Progressive Insurance for a vehicle fire...

that had caused some damage to the engine bay.  GWC Warranty had informed the customer that fire damage was not listed for coverage by the vehicle service contract, only mechanical failures. We had advised the customer of the option to authorize further diagnosis, to verify if there were any mechanical failures present that would be listed for coverage on their vehicle service contract. With regards to cancellation and refund of the contract, that is addressed specifically as follows; 13. CANCELLATION(S) AND REFUND(S):. • Right To Return Your Contract: You may return this Contract within the first sixty (60) days after the date of sale indicated on the face of this Contract Application and, if no claims have been made, the Contract is void and You will receive a full refund of the entire Contract purchase price. This right to void this Contract only applies to the original Contract Holder. If a claim has been filed under this Contract or if You cancel this Contract after the first sixty (60) days, You will receive a refund of a pro rata portion of no less than ninety percent (90%) of the amount received by Us from the Selling Dealer based on the lesser of the remaining time or mileage on this Contract, deducting any claims paid by Us. All cancellations must be processed through the Selling Dealer or Your Lien Holder. If the Selling Dealer has gone out of business, You can submit your cancellation request directly to Us. In the event of a cancellation, the Lien Holder, if any, will be named on the cancellation check as their interest may appear. The customer would need to contact their selling dealer, or lien holder, to submit a cancellation and refund request. I have attached a copy of the vehicle service contact for your review. If you have any questions at all, please do not hesitate to contact me again. GWC Warranty Corporation Joe P[redacted] Claims Department [redacted]   ext.   [redacted]

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern. I have reviewed the claim of [redacted] and they have a Certified contract. The alternator is not a covered item on the Certified contract. I have attached a copy of the...

contract for you to view.  CERTIFIED COVERAGE includes: ENGINE: All internally lubricated parts; camshaft & bearings; connecting rods & bearings; crankshaft & bearings; cylinder block; main bearings; distributor shaft; exhaust manifold; intake manifold; oil pump, gears & pick-up screen; pistons, piston rings & wrist pins; timing chain & gears; timing belt; cylinder heads; exhaust valves; intake valves; valve springs & retainers; push rods, rocker arms & shafts; hydraulic & solid lifters. SEALS & GASKETS: Cylinder head gaskets & intake manifold gaskets are covered. All other seals & gaskets are covered as a result of a covered repair. TRANSMISSION (AUTOMATIC): All internally lubricated parts; case; torque converter; lock-up converter; gears & shafts; bearings; bushings; bands; friction & steel clutch plates; steel drums; pump; servo unit; valve body & plate; governor. TRANSMISSION (MANUAL): All internally lubricated parts; case; bearings; bushings; gears; shafts; synchronizers; spacers; main drive gear; main shaft; shift forks; synchronizer drums; overdrive housing. (Exclusions are clutch, pressure plate, throw-out bearing, linkage, cables, shifter, electronic switches, solenoids and clutch slave cylinders.) FOUR (4) WHEEL & ALL WHEEL DRIVE: All internally lubricated parts; transfer case; bearings; bushings; chains; gears; sleeves; sprockets. DRIVE AXLE: All internally lubricated parts; drive axle housing; ring & pinion gears; spider gears & side gears; bearings; bushings; spacers; yokes; axle shafts; driveshafts; carrier bearing; universal joints; center support bearing; CV joints (provided the boots are not torn or damaged). (Exclusions are CV joint boots.) LABOR: Labor charges shall be based on the current ALLDATA Labor Guide and rates shall be within accepted industry standards. TOWING: Reimbursement up to fifty dollars ($50) per covered breakdown.  If you have any questions at all, please do not hesitate to contact me again. GWC Warranty Corporation John W[redacted] Litigation & Escalation Manager ###-###-####   ext.   [redacted]

Reference: Complaint # [redacted] – [redacted]
Thank you for contacting GWC warranty in response to this concern.
I have reviewed the customer’s statement of the problem and the claim details associated. The vehicle service contract does address cancellation and refunds specifically as...

follows;
13. CANCELLATION(S) AND REFUND(S):
• Only in the event that the Vehicle is declared a total loss by the insurance company insuring the Vehicle, or the Vehicle is validly repossessed by the Contract Holder’s lender, will We and the Selling Dealer refund a pro rata portion of the Contract purchase price. We shall issue a pro rata refund of the amount received by Us from the Selling Dealer based on the lesser of the remaining time or mileage on this Contract, deducting any claims paid or approved for payment by Us and a fifty dollar ($50) service charge. All cancellations must be processed through the Selling Dealer or Your Lien Holder.
If the above conditions for cancellation are met, the customer is urged to contact their selling dealer to submit a cancellation request.
I have attached a copy of the contract application for review.
If you have any questions at all, please do not hesitate to contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims Department
###-###-####

Reference: Complaint # [redacted] – [redacted]. [redacted]
Thank you for contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated. GWC
warranty did have a mechanical inspection completed to verify the...

engine
failure. The inspection had shown the coolant tank was empty and the engine
failure was related to continued operation of an overheating engine. The
vehicle service contract addresses these issues specifically as follows;
9. EXCLUSIONS (WHAT IS NOT COVERED): This Contract
provides no benefits and GWC has no obligation under the Terms & Conditions
set forth for what is not covered herein listed below.
• Any Mechanical Breakdown caused by contamination of or lack
of proper levels of fuel, coolants, lubricants, or fluids. This
includes fluid leaks. Contamination means unintended presence or introduction
of contaminants.
• Repairs required
because of collision, modification, abuse, overheating, fire, theft,
freezing, vandalism, Acts of God, or any loss that is insurable under standard
physical damage coverage whether or not such insurance may be in force with
Your Vehicle.
 
• Mechanical Breakdown arising out of negligence or continued
operation of an impaired Vehicle
GWC warranty would have no obligation towards the repair
costs associated with engine overheating failure.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####  
ext.   158

Reference: Complaint # [redacted] – Robert Glover Thank you for contacting GWC warranty in response to this concern. I have reviewed the customer’s statement of the problem and the contract details associated. GWC Warranty did approve the replacement of the failed components that were eligible for...

coverage. This included two failed Ignition Coils and a failed Eccentric Shaft sensor. There was also oil contamination failures reported to the engine wiring harness and control module that would not be covered under the terms of the vehicle service contract. The terms and conditions of the policy do specifically exclude this type of failure as follows; EXCLUSIONS FROM COVERAGE: electrical cables & wires 9. EXCLUSIONS — WHAT IS NOT COVERED: This Contract provides no benefits and GWC has no obligation under the Terms & Conditions set forth for what is not covered herein listed below.   • Any Mechanical Breakdown caused by contamination of or lack of proper levels of fuel, coolants, lubricants, or fluids. This includes fluid leaks. Contamination means unintended presence or introduction of contaminants.   I have attached a copy of the vehicle service contact for your review. If you have any questions at all, please do not hesitate to contact me again. GWC Warranty Corporation Joe P[redacted] Claims Department [redacted]   ext.   [redacted]

Reference: Complaint # [redacted] – [redacted] – Re: [redacted] contract
Thank you for contacting GWC warranty in response to this concern.
I have reviewed the customer’s statement of the problem and the contract details associated. GWC warranty has been in contact with the customer and the...

selling dealer, [redacted] Imports, regarding this cancellation request. The vehicle service contract addresses cancellation and refund procedures specifically as follows;
13. CANCELLATION(S) AND REFUND(S):
• Right To Return Your Contract: You may return this Contract within the first sixty (60) days after the date of sale indicated on the face of this Contract Application and, if no claims have been made, the Contract is void and You will receive a full refund of the entire Contract purchase price. This right to void this Contract only applies to the original Contract Holder. If a claim has been filed under this Contract or if You cancel this Contract after the first sixty (60) days, You will receive a refund of a pro rata portion of the amount received by Us from the Selling Dealer to You or the Lien Holder based on the greater of the remaining time or mileage on this Contract, deducting any claims paid by Us and a service charge of five percent (5%) or fifty dollars ($50), whichever is less. All cancellations must be processed through the Selling Dealer or Your Lien Holder.
The customer will need to have a cancellation request submitted through the selling dealer in accordance with the terms of the vehicle service contract. GWC Warranty has contacted the selling dealer to inform of this procedure per the customer’s request.
I have attached a copy of the contract application for review.
If you have any questions at all, please do not hesitate to contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims Department
###-###-####

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern. I have reviewed the customer’s statement of the problem and the contract details associated. GWC Warranty has processed the cancellation and refund request effective as of May 23, 2016....

Our records do reflect that the original refund check was not received by the Selling dealer, so there was a reissuance of the check on June 21, 2016. That refund check does show to be processed and posted on June 29, 2016 by the Selling dealer. The customer would just need to contact their Selling dealer for the applicable refund amount due. If you have any questions at all, please do not hesitate to contact me again. GWC Warranty Corporation Joe P[redacted] Claims Department [redacted]   ext.   [redacted]

As stated in the Terms & Conditions of the contract, covered components mean those items specifically listed in the contract Application under Powertrain Plus. Coverage means the choice of Coverage made by You; Powertrain Plus, Essential, Comprehensive, Exclusionary, or Exclusionary Wrap. • Covered Component(s) means those items specifically listed in this Contract Application under Powertrain Plus,   If you have any questions at all, please do not hesitate to contact me again. GWC Warranty Corporation John W[redacted] Litigation & Escalation Manager [redacted]   [redacted]   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Reference: Complaint # [redacted] – [redacted] – Contract for
[redacted]
Thank you for contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated. The repair claim for the condenser was
approved...

in accordance with the terms of the service contract regarding part
and labor coverage. In regards to Freon and Sales tax coverage, those items are
specifically excluded from coverage on this service contract.
I have attached a copy of the contract application for
review of these terms and exclusions.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
[redacted]  
ext.   [redacted]

Reference: Complaint # [redacted] – [redacted]
Thank you for contacting GWC warranty in response to this concern.
I have reviewed the customer’s statement of the problem and the contract details associated. GWC Warranty did cover a transmission replacement claim in August, 2015 totaling...

$2090.00.
We did have another transmission repair claim reported in February, 2016. We have spoken with the customer to review his repair options under the terms of the vehicle service contract. The customer can choose to have GWC Warranty supply a serviceable used transmission for the repair, or we would provide that pricing amount towards the repair he chooses.
I have attached a copy of the contract application for review.
If you have any questions at all, please do not hesitate to contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims Department
###-###-####

Reference: Complaint # [redacted] – [redacted]
Thank you for contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated. The
customer is reporting an oil consumption issue. Their repair shop,...

[redacted], had
diagnosed that concern as worn seals for the valves causing the oil consumption.
The vehicle service contract excludes this from warranty coverage specifically as
follows;
9. EXCLUSIONS — WHAT IS NOT COVERED: This
Contract provides no benefits and GWC has no obligation under the Terms &
Conditions set forth for what is not covered herein listed below.
• Excessive oil consumption, loss of compression, or gradual
reduction in performance not associated with the Mechanical Breakdown of a
Covered Component.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
[redacted]  
ext.   [redacted]

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern. I have reviewed the customer’s statement of the problem and the contract details associated. The customer did have a vehicle service contract with GWC Warranty for a term of 24...

months or 26,500 miles. The recent repair claim had indicated the vehicle has exceeded the contract mileage term by 1,925 miles. The customer did sign and agree to the contract terms on April 27, 2016, and the term is clearly indicated and marked on the contract application. The customer is referring to the identification card that is indicating her contract number ([redacted]), vehicle class (Class 3), coverage type (Essential), term (24 M), pricing category for start mileage (>75k), and deductible (Deductible 100). I have attached a signed copy of the vehicle service contact for your review of the term selection and acceptance. If you have any questions at all, please do not hesitate to contact me again. GWC Warranty Corporation Joe P[redacted] Claims Department ###-###-####   ext.   [redacted]

Reference: Complaint # [redacted] [redacted] [redacted]   Thank you for contacting GWC warranty in response to this concern.   I have reviewed Mr. [redacted] transmission claim and the claim is still open and we are waiting on Mr. [redacted] to provide us with his maintenance records for the...

transmission. As stated in our contract under section 11. Your Obligations, the customer must maintain the vehicle according to the manufacturer’s specifications. As soon as we receive the maintenance records we can start moving forward with the claim. 11. YOUR OBLIGATIONS: In addition to the other provisions of this Contract, and, in order to receive Coverage and benefits under the Terms & Conditions of this Contract, You must: • Acknowledge that, by signing this Contract Application, the Vehicle is in good working order at time of sale. • Make sure that all gauges, odometer, and warning sensors and lights are working properly at all times. The Vehicle’s odometer must remain functional at all times. • Always monitor the Vehicle’s gauges and warning lights and, in case of a problem, find the first safe place and pull the Vehicle to the side of the road. • At Your expense, maintain the Vehicle according to the vehicle manufacturer’s specifications including, but not limited to, scheduled oil changes, transmission fluid changes, differential fluid changes, fluid level checks and refilling when required, and lubrication of the steering components and suspension. • Acknowledge that, prior to authorizing any repairs for a Mechanical Breakdown of a Covered Component, We reserve the right to require proof of routine scheduled maintenance as outlined above.    If you have any questions at all, please do not hesitate to contact me again. GWC Warranty Corporation John W[redacted] Litigation & Escalation Manager [redacted]   [redacted]   [redacted]

Reference: Complaint # [redacted] – [redacted]- Nu
Vision – Second Rejection response
The maintenance records submitted by the client were not
acceptable for consideration. We have advised of the cancellation and refund
procedures in the prior response.
I have attached a copy of the contract application in prior
correspondence.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####  
ext.   [redacted]

Complaint[redacted]
I am rejecting this response because:
The signiture is not mine I do not sighn my name that way
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and emailed  documents to the company.  So I am just waiting.([redacted]@gwcwarranty.com on Dec 10, 2015)
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Reference: Complaint # [redacted] – [redacted]
Thank you for contacting GWC warranty in response to this
concern.
I have reviewed the customer’s statement of the problem and
the contract details associated. GWC
warranty has processed the repair claims submitted by the customer...

for
reimbursement. GWC issued check reimbursements totaling $770.69 on July 10,
2015 for the claims in question. The claim reimbursement amounts were based on
the terms of the service contract regarding parts and labor coverage. The
customer has accepted and processed the reimbursement checks at this time.
I have attached a copy of the contract application for
review.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####  
ext.   [redacted]