Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on July 14, 2014, and followed by a request to cancel the membership on September 24, At that time a $ refund was issued Also, you ordered was a bureau credit report and scoreThis product is not included in the trial offer and is always advertised as for feeThe price for this product and the accompanying scores that you ordered were listed in two places on the order formWe do not normally refund these purchases as they are delivered instantly online at the time of order Customer satisfaction is our priority, as a courtesy we have issued a refund of $82.75, making your total refund $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processUpon date of enrollment, the following disclosure was displayed on our website: When you order your credit report and score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged an introductory rate of $for the first month of your membershipAfter the first month, you will be charged $for each month that you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month's paid membership feeFor each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick here to access your free annual credit report available under federal law We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on March 18, 2016, and followed by a request to cancel the membership on April 28, A Welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $95, plus sales tax of $1.76, for a total of $23.71, on May 3, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered: PAYMENT INFORMATION: When you order your $Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSMYou may cancel your trial membership at any time within days without chargeIf you decide not to cancel, your membership will continue and you will be billed for just $21.95/month for each month that you continue your membershipYou may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian, please call 1-888-397-For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com However, ConsumerInfo.com is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled on October 5, On December 26, 2014, the benefits of the membership were upgraded Notifications were sent regarding this change This was followed by a request to cancel the paid membership on March 2, Our records indicate that you had called in three times and accepted discount amounts for either or 24-month periods This explains why the billing on your membership was changing often It is our policy to send email notifications of these discounts and the period they are in effect Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The customer agrees to these terms when submitting their order We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve

After completing additional research, we have located one membership using your credit card information On that Experian Credit TrackerSM membership, you were billed a total in membership fees of $and tax of $for a total of $ This is the amount we refunded earlier today, October 17, If you have additional credit cards that have been billed, you may submit the full credit card number by mail to: Consumer Relations Group ATTN: [redacted] PO Box Allen, TX You may also fax the credit card number to 1-855-829- CRG ATTN: [redacted]

Thank you for notifying us regarding the cancellation of your Experian Credit TrackerSM membershipWe have researched your account and there is no record of you requesting cancellation prior to being charged the membership fee Our records indicate that you enrolled with Experian Credit TrackerSM on May 5, 2014, and followed by a request to cancel the membership on July 20, A welcome email notification was sent to the email address you provided at the time of enrollment.We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing IMPORTANT INFORMATION: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.Please be advised that the price disclosed when you subscribed was $19.95.At the time of cancellation, a one month courtesy refund of $was issuedFurthermore, as a courtesy and based upon your request, we have issued an additional refund of $on July 25, Please allow 3-business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The reason I reported to the Revdex.com is because I didn't wait until the last minute to cancel, and because of the incompetent employee who didn't know how to cancel an account, I am being punishedYou are correct only in the aspect that if I would have waited until the last minute to cancel and the charge and I crossed pathsBUT, I did not wait until the last minute and my account was SUPPOSED to be closed days prior to a charge being made! Instead, your company charged me $(days later) and YOUR COMPANY caused a $charge to my accountI really don't care if you have to deduct your employees pay check, you know yhe one that told me on 4/that my account was cancelled?) But, that is where my dispute is with your shotty business arrangementsI have received the $but, that is hardly the point now is it?? Regards, [redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on May 17, 2015, and followed by a request to cancel the membership on May 29, Also in reviewing your customer file it appears you purchased and viewed your bureau credit report After enrollment the following disclosure is displayed on the bureau credit report order PAYMENT INFORMATION: When you click the “Get All Scores & All Reports” button, your credit card on file will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is nonrefundable Customer satisfaction is our priority, as a courtesy we have issued a refund of $to the card on file on June 10, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for informing us of your recent experience with Experian Credit TrackerSM We understand how upsetting a potential credit card fraud situation can be.ConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring and internet access to their personal credit reports.Our records indicate that a complimentary Experian(R) credit report and score, along with a trial membership in Experian Credit TrackerSM was ordered on March 18, utilizing a Visa with the last four digits Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee of $on March 25, 2015, and on or around the 25th of each subsequent month.Additionally, our records show that you contacted CIC on March 28, and stated that you are the holder of the Visa, did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your *** In response, CIC cancelled the membershipCustomer satisfaction is our priority, as a courtesy we have issued a refund of $for this account on January 30, Our records additionally indicate that a second complimentary Experian(R) credit report and score, along with a trial membership in Experian Credit TrackerSM was ordered on March 18, utilizing the Visa with the last four digits Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee of $on March 25, 2015, and on or around the 25th of each subsequent month On July 27, 2016, the benefits of this membership were upgraded and the price increased from $to $ Notifications were sent regarding this change.In response to this complaint, we canceled the membership and issued a refund of $on January 30, 2017, making your total refund amount $ Please allow - business days for these funds to process to your credit card account Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use.We hope the above information is helpful to you in considering this matter

Thank you for informing us of your recent experience We understand how upsetting a potential credit card fraud situation can beAfter doing a detailed search with the information you provided, we were unable to locate an account in our system that belongs to youIn order to better assist us in locating an account, we are in need of additional information We would appreciate if you can provide us with the following: a Full credit card number being billed b Bank statement indicating card being billed c Member ID Please fax any supporting documents to: (885) 829-ATTN: Experian Consumer Affairs (Complaint ID: [redacted] ) Or, you can mail to: PO Box Allen, TX Our customers are very important to us and we look forward to hearing from you with the information requested abovePlease note there are several websites that offer similar products, and in many cases, customers often discover, after reviewing their billing statement, or the web site where they enrolled, that the product is actually offered by a different companyAdditionally, since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent useThank you for your understanding and cooperation

Thank you for writing and expressing your concerns with Experian Credit TrackerSMExperian Credit TrackerSM does offer a $1.00(dollar) 7-day trial membership in a monthly credit monitoring product Our website describes the offer in detail and the Order FormDetails along with the terms and conditions of the offer, including billing at the end of the $1.00(dollar) 7-day and monthly thereafter unless and until the customer notifies us of their wish to cancel This was agreed to when submitting the order Our records indicate that [redacted] enrolled with Experian Credit TrackerSM on January 15, and [redacted] enrolled on January 18, The memberships were not cancelled within the trial period Consequently, in accordance with the published terms of our offer, the credit cards provided were charged our monthly membership fee of $on January 22, and January 25, and on or about the 22nd and 25th of each subsequent month, for each of the accountsOur records also show that on March 24, 2015, we received notification via our Voice Response Cancellation Unit to cancel the membershipsOur records further indicate that on April 12, [redacted] logged back into his membershipAt this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We apologize for any misunderstanding or inconvenienceTo ensure your satisfaction, we have issued a refund in the amount of $to the [redacted] Card ending in [redacted] to [redacted] ***’s account and of $to the [redacted] card ending in [redacted] to [redacted] ***’s account, for a total of $Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for informing us of your recent experience with Experian CreditWorksSM Our records indicate that a one dollar credit report along with a trial membership was ordered on March 1, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on March 10, and on or around the 10th of each subsequent monthAdditionally, our records show that you contacted us on April 19, 2017, and stated that you are the holder of the MasterCardPer your request, the paid benefits will cease, effective May 10, Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their orderWe have, as a courtesy, issued a refund totaling $on April 25, Please allow - business days for these funds to process to the credit card accountAt this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing When you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without chargePlease note that your membership fee also included tax of $monthlyWe appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and membershipsWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with freecreditscore.comTMOur records indicate that you enrolled with freecreditscore.comTM on January 30, 2015, and followed by a request to cancel the membership on February 13, A welcome email notification was sent to the email address you provided at the time of enrollmentLike many merchants, we run an authorization to check the validity of the card information provided to us before providing services, so it may be that your bank temporarily listed the $1.00(dollar) authorization as a debit It was not a billing, however, and would have dropped off the account automatically within a few daysCustomer satisfaction is our priority, as a courtesy we have issued a refund of the membership fee of $on February 13, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement We would like an opportunity to clarify any confusion you may have regarding the trial period associated with the productDay of your 7-day trial period in freecreditscore.comTM began on January 30, the day you completed your enrollment and viewed your credit reportYour trial period expired on February 5, after you had an opportunity to try out the product for daysConsequently, in accordance with the published terms of our offer, the credit card provided was charged the monthly membership fee on February 6, Our records indicate that on February 13, you contacted us to cancel your membership, thru this Revdex.com complaint, which is after your trial in the product ended At this time we would like to express our regret that your experience with freecreditscore.comTM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up: IMPORTANT INFORMATION When you order your free credit score here, you will begin your 7-day trial membership in freecreditscore.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concerns.Our records indicate that you are currently enrolled in our free credit monitoring membership, Experian CreditWorksSM Basic Our records further indicate that an account for another individual was opened on November 24, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on February 19, 2018, and on February 24, A welcome email notification was sent to the email address provided at the time of enrollmentOn March 13, 2018, the additional membership was canceledOur website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order As a courtesy, we issued a refund of $on March 13, 2018, and of $on March 14, Please allow - business days for these funds to process to the credit card account.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on June 16, 2015, and followed by a request to cancel the membership on November 25, At the time of cancellation, a one month courtesy refund was issued for $Email notifications were sent to the email address you provided at the time of enrollmentCustomer satisfaction is our priority, as a courtesy we have issued an additional refund of $on December 2, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing Important information:When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me We have been already reimbursed by the business and they have cancelled enrollment finallyI consider this complaint resolved at last and appreciate that finally someone took care of things properly, though I am upset it took going to such lengths Regards, [redacted] ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that on October 29, you ordered an Experian® Credit Report from Experian Credit TrackerSM which enrolls you into our monitoring product Also in reviewing your customer file it appears you purchased and viewed your bureau credit report on October 29, At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order PAYMENT INFORMATION: When you click the “Get All Scores & All Reports” button, your credit card on file will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is nonrefundable Customer satisfaction is our priority, as a courtesy we have issued refunds of $and $for a total of $on November 4, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up: PAYMENT INFORMATION When you order your credit report and score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged an introductory rate of $for the first month of your membershipAfter the first month, you will be charged $for each month that you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee ?We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.%

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on January 19, 2015, and followed by a request to cancel the membership on January 28, A welcome email notification was sent to the email address you provided at the time of enrollmentCustomer satisfaction is our priority, as a courtesy we have issued a refund of $to the credit card on file on January 29, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe apologize for any misunderstanding or inconvenience As a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA laws To submit a request under the FCRA via Experian(R), please call ###-###-#### For reports requested under the auspices of FACTA, please go to www.annualcreditreport.comWe appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and membershipsWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

We are sorry to read of your dissatisfaction with our responseIn an effort to outline our position on the matter, we can advise the following: The PLUS Score model was developed by our sister company Experian, a leading national credit-reporting agency There are several credit score models used in the marketplace, and lenders may use whichever model they prefer Although the PLUS Score is not a score used by lenders, the advantage of the PLUS Score is that it provides consumers with understandable information about their credit score, no matter which scoring model their lender usesIt can help consumers understand what factors may raise or lower a credit score For more information regarding credit scores and the PLUS score, please visit the Experian website at www.experian.com/credit-education/credit-score-faqs.html At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence Our website describes the offer in detail and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The consumer agrees to these terms when submitting their order Customer satisfaction is our priority, as a courtesy we have issued a refund of $on October 16, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total.Our records indicate that you enrolled with CreditCheck(R) Total on September 10, 2016, and followed by a request to cancel the membership on November 3, A welcome email notification was sent to the email address you provided at the time of enrollment At the time of cancellation, a one month courtesy refund was issued in the amount of $($plus $tax) Unfortunately, we do not have a record of a cancellation request within the trial period Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $($plus $tax) on November 4, Please allow - business days for these funds to process to your credit card account.At this time we would like to express our regret that your experience with CreditCheck(R) Total may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our order form:PAYMENT INFORMATION When you order your $3-Bureau Credit Report and FICO(R) Score here, you will begin your 7-day trial membership in Credit Check(R) TotalYou may cancel your trial membership at any time within days without chargeIf you decide not to cancel, your membership will continue and you will be billed for just $plus $sales tax for a total of $31.82/month for each month that you continue your membershipYou may cancel your membership and stop the monthly billing by CONTACTING US at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership feeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one-dollar credit report along with a trial membership on September 22, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on October 3, 2017, and on or about the 3rd of each following monthA welcome email notification was sent to the email address you provided at the time of enrollmentOn January 4, 2018, the paid benefits of the membership were discontinued In response to your complaint, all membership benefits were canceled effective January 5, Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order We have, as a courtesy, issued a refund totaling $on January 5, Please allow - business days for these funds to process to the credit card account.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation