Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on June 18, 2015, and followed by a request to cancel the membership on July 1, A welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $for a total of $on July 3, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

OutstandingThis is the resolution I was seekingThank you!

Thank you for bringing your concerns to our attention regarding the accounts opened at Experian Credit TrackerSM and Freecreditreport.com(R)Our records indicate that on December 19, 2014, you signed up for credit monitoring on two of our websites: Experian Credit TrackerSM and Freecreditreport.com(R) along with [redacted] , also at Experian Credit TrackerSM We do not have any record of any request of cancellations prior to being charged for the memberships Therefore, in accordance with the published terms of our offer, the credit cards provided were charged the monthly membership fee of $for each Experian Credit TrackerSM and $for Freecreditreport.com(R), on December 26, 2014, for each of the accounts Experian Credit TrackerSM and Freecreditreport.com(R) offer a FREE 7-day trial membership to our credit monitoring product The terms and conditions for this offer are posted prominently in several places on the website including on our order formsTherefore, in accordance with the published terms of our offer, the credit cards provided was charged the monthly membership fee of $for total of $for Experian Credit TrackerSM and $for Freecreditreport.com(R), on December 26, Our records also show you contacted us on December 31, 2014, after the end of the trial memberships, all memberships were cancelled Based upon your request, and as a courtesy, we have issued a refund, to the credit cards provided, of the monthly membership fees of $for each Experian Credit TrackerSM, totaling $39.90, plus $for Freecreditreport.com(R) Please allow – business days for these funds to process to your credit card accounts Please be aware, however, that this refund may not be reflected on your credit card statements for – billing cycles We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for expressing your concerns regarding CreditCheck(R) Total After doing a detailed search with the information you provided, we were unable to locate an account in our system that belongs Sequentia SIn order to better assist us in locating an account, we are in need of additional informationWe would appreciate if you can provide us with the following:aFull credit card number being billed bBank statement indicating card being billed Please fax any supporting documents to: (885) 829- ATTN: Consumer Relations Group (Complaint ID: [redacted] ) Or, you can mail to: PO Box Allen, TX Our customers are very important to us and we look forward to hearing from you with the information requested above Please note there are several websites that offer similar products, and in many cases, customers often discover, after reviewing their billing statement, or the web site where they enrolled, that the product is actually offered by a different company Thank you for your understanding and cooperation We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksTM Our records indicate that you ordered a one dollar credit report along with trial membershipThe membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on May 5, We received notification from you to cancel the membership on May 9, Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancelThe consumer agrees to these terms when submitting their order We have, as a courtesy, issued a refund of the monthly feePlease Allow - business days for these funds, an amount totaling $23.90, to process to the credit card account(It is also important to note that this refund should appear on your next credit card statement.) We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on October 9, 2014, and followed by a request to cancel the membership on July 26, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on July 26, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing Important Information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership any time within the trial period without charge The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered: PAYMENT INFORMATION When you order your $Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSMYou may cancel your trial membership at any time within days without chargeIf you decide not to cancel, your membership will continue and you will be billed for just $21.95/month for each month that you continue your membershipYou may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian, please call 1-888-397-For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com However, ConsumerInfo.com(R) is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R)Our records indicate that you enrolled with Freecreditreport.com(R) on December 10, 2014, and followed by a request to cancel the membership on December 18, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on December 19, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cyclesAt this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up: *IMPORTANT INFORMATION When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick here to access your free annual credit report available under federal lawPlease be advised that the price disclosed when you subscribed was $We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on August 17, A Welcome email notification was sent to the email address you provided at the time of enrollment This was followed by a request to cancel the membership on January 22, A refund of $was issued at the time of cancellationCustomer satisfaction is our priority, as a courtesy we issued an additional refund of $on January 22, 2016, for a total refund of $ Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers as you that we are able to improve our products and memberships We hope the above information is helpful to you in considering this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have been credited for all chargesThank you for your assistance.Regards, [redacted]

Thank you for the opportunity to respond to your concerns regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled on March 18, On March 25, 2018, the membership was canceledOn March 31, 2018, we issued you a refund in the amount of $ Please allow 3-business days for the funds to process to your card on file.We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with CreditReport.com™Our records indicate that you enrolled with CreditReport.com™ on January 29, 2015, and followed by a request to cancel the membership on February 7, Like many merchants, we run an authorization to check the validity of the card information provided to us before providing services, so it may be that the bank temporarily listed this authorization as a debit It was not a billing, however, and would have dropped off the account automatically within a few daysWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM.Our records indicate that you enrolled with CreditReport.comTM on November 12, 2014, and followed by a request to cancel the membership on November 28, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on December 2, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles.At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge[redacted] Monitoring with Experian begins within hours of enrollment in your trialMonitoring with Equifax and Transunion takes approximately days to begin, though in some cases cannot be initiated during your trial periodYou may cancel your trial membership any time within days of enrollment without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.While I agree that I accepted a $charge, I did not understand or accept a monthly fee to be charged to me through my credit cardThe $was to be charged to my card that is allI request that all but the $charge be returned to meThis was a deceptive scam by Experian Regards, [redacted] ***

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM Our records indicate that you enrolled with CreditReport.comTM on September 15, 2014, and followed by a request to cancel the membership on September 26, A welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $on September 27, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process The below disclosure is displayed on the main IMPORTANT INFORMATION: When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge In regards to your request for reimbursement of the bank/credit card fees, our policy states that we are not responsible for any credit card fees, overdraft charges or bank fees if your account contains insufficient funds Since your credit card company/bank has assessed this fee, we recommend that you contact them as it relates to this matter We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

We appreciate your feedback and have noted your concernsAfter conducting an additional review, our decision remains the same; as a courtesy we have provided a 12-month refund in the amount of $

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on October 14, 2015, and followed by a request to cancel the membership on October 30, A Welcome email notification was sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on November 3, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSMmay not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Hello Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The way Experian has chosen to repay the amount they took out of my account will not work because,The Debit card [redacted] the [redacted] has canceled out and Experian has been blocked from accessing my accounts, so they can not return my money to the debit card in that manner, they will need to send me a check or money orderThe Credit card *** the [redacted] has canceled out and Experian has been blocked from accessing my accounts, so they can not return my money to the credit card in that manner, they will need to send me a check or money orderMy billing address is [redacted] ***.I request they return my money immediately, so I can get it back in my accounts.Thanks again for your help Best Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I find the full refund of the monies to be acceptable to me; however, the issue of deceptive advertising, and the business taking responsibility for such, has not been resolvedI see many other complaints of this nature have been filed with the Revdex.com, and expect that future complaints will continue until the business clearly states what the consumer is signing up for The above said, I will wait for the business to perform this action and, if it does, will consider this complaint resolved Thank you very much, [redacted]

we are glad to hear that the situation was resolved, thank you for your comments

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on November 21, 2013, and followed by a request to cancel the membership on October 10, At the time of cancellation, a one month courtesy refund was issued for $to the card on file Customer satisfaction is our priority, as a courtesy we have issued an additional 10-month refund of $on October 16, 2014, for a total amount of $ Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process The below disclosure is displayed on the main IMPORTANT INFORMATION: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation