Experian Consumer Services

Thank you for the opportunity to respond to your concerns Per your request, your membership has been canceled.We hope the above information is helpful to you in considering this matter If we may be of further assistance, please do not hesitate to reach out

Thank you for expressing your concerns regarding Experian(R) After doing a detailed search with the information you provided, we were unable to locate an account in our system that belongs to youIn order to better assist us in locating an account, we are in need of additional informationWe would appreciate if you can provide us with the following: aFull credit card number being billed bBank statement indicating card being billed of transactions Please fax any supporting documents to: (972) 390– ATTN: Consumer Relations Group (Complaint ID:Revdex.com 10302308) Or, you can mail to: Consumer Relations Group PO Box Allen, TX Our customers are very important to us and we look forward to hearing from you with the information requested above Please note there are several websites that offer similar products, and in many cases, customers often discover, after reviewing their billing statement, or the web site where they enrolled, that the product is actually offered by a different company Thank you for your understanding and cooperation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on April 14, 2015, and followed by a request to cancel the membership on April 24, A welcome email notification was sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on April 30, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

We have noted your concernsOur decision remains the same; Please refer to our previous response

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on July 14, 2015, and followed by a request to cancel the membership on September 16, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on September 16, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing PAYMENT INFORMATION When you order your Credit Report and FICO Score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged an introductory rate of $for the first month of your membershipAfter the first month, you will be charged $for each month you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership fee We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I accept the credit but STILL is not appearing on the credit card statement and I do not believe that the credit is pending I have contacted the credit card issuer and was told this morning that a CREDIT WAS NEVER ISSUED AND IS NO PENDING Regards, [redacted] ***

Thank you for expressing your concerns regarding your billing from Experian(R)After doing a detailed search with the information you provided, we were unable to locate an account in our system that belongs to youIn order to better assist us in locating an account, we are in need of additional informationWe would appreciate if you can provide us with the following: Full credit card number being billed Please fax any supporting documents to: (885) 829-ATTN: Experian Consumer Affairs (Complaint ID: Revdex.com [redacted] ) Or, you can mail to: PO Box Allen, TX Our customers are very important to us and we look forward to hearing from you with the information requested abovePlease note there are several websites that offer similar products, and in many cases, customers often discover, after reviewing their billing statement, or the web site where they enrolled, that the product is actually offered by a different companyThank you for your understanding and cooperation

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R)Our records indicate that you enrolled with Freecreditreport.com(R) on January 31, 2015, and followed by a request to cancel the membership on February 08, Customer satisfaction is our priority, as a courtesy we have issued a refund of $plus on February 10, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargePlease be advised that the price disclosed when you subscribed was $We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM Our records indicate that you enrolled with CreditReport.comTM on December 8, 2014, and followed by a request to cancel the membership on December 22, A welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up: : IMPORTANT INFORMATION: When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.comTMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on June 14, 2015, and followed by a request to cancel the membership on June 24, A welcome email notification was sent to the email address you provided at the time of enrollmentCustomer satisfaction is our priority, as a courtesy we have issued a refund of $plus $sales tax for a total of $on June 25, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorks® Our records indicate that you ordered a one dollar credit report along with a trial membership on March 24, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on April 1, A welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your paid benefits will cease, effective April 2, Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order We have, as a courtesy, issued a refund totaling $on April 3, Please allow - business days for these funds to process to the credit card account At this time we would like to express our regret that your experience with Experian CreditWorks® may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION When you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorks®If you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Plus Our records indicate that you ordered a one-dollar credit report along with a trial membership on September 18, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on September 29, 2017, and on or about the 29th of each following month A welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your paid benefits will were discontinued on March 1, A courtesy refund was issued to you for $ In response to your complaint, canceled all membership benefits on March 9, We have, as a courtesy, issued an additional refund totaling $on March 9, Please allow - business days for these funds to process to the credit card account.Our records further indicate that an additional one-dollar credit report and trial membership was ordered on September 18, 2018, using the same [redacted] card This membership was also not canceled within the trial period, and billed on September 29, On October 18, 2017, the membership was canceled and a one-month courtesy refund was issued Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their orderWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Plus Our records indicate that you ordered a one-dollar credit report along with a trial membership on January 24, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on February 22, A welcome email notification was sent to the email address you provided at the time of enrollment On February 27, 2018, the paid benefits of the membership were canceled In response to your complaint, all benefits were canceled, effective March 6, Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order As a courtesy, we have issued a refund totaling $on March 6, Please allow - business days for these funds to process to the credit card account.We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will consider this feedback as we continue to improve We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership charges with Experian [redacted] Our records indicate that you ordered a one dollar credit report along with a trial membership on October 24, A welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your paid benefits ceased, effective October 27, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to youAdditionally, we located another membership using your credit card information, under another name This membership was used to order a bureau credit report The charges of $happened on this membership on October 31, If you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent useCustomer satisfaction is our priority, as a courtesy we have deactivated your credit card on the second membership and issued a refund of $on November 8, Please allow - business days for these funds to process to your credit card account We hope the above information is helpful to you in considering this matter

Thank you for informing us of your recent experience with CreditReport.comTM and ProtectMyId.com(R)We understand how upsetting a potential credit card fraud situation can be ConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring services and internet access to their personal credit reports Our records indicate that complimentary Experian(R) credit scores along with trial memberships in CreditReport.comTM and ProtectMyId.com(R) were ordered on February 18, utilizing a Mastercard with the last four digits Since the complimentary trial memberships were not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on February 28, 2014, for both memberships In response to your Revdex.com complaint, we have cancelled both memberships, issued a refund of $to your Mastercard and locked the accounts as of January 7, Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles Since you believe that the orders were fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We hope the above information is helpful to you in considering this matter

Thank you for contacting us regarding the accounts opened at CreditCheck(R) Total. CreditCheck(R) Total offers a one dollar 7-day trial membership in to a monthly credit monitoring product. Our website fully describes the offer and the order form details the terms and conditions, including billing... at the end of the one dollar trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. This was agreed to when submitting the order. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing IMPORTANT INFORMATION When you order your $1 3-Bureau Credit Report & FICO(R) Scores, you will begin your 7-day trial membership in CreditCheck(R) Total. If you don't cancel your membership within the 7-day trial period**, you will be billed $29.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. Our records indicate that you and your spouse enrolled with CreditCheck(R) Total on March 28, 2017 and April 3, 2017. The memberships were not cancelled within the one dollar 7-day trial period. Consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $29.95 on April 7, 2017 and May 1, 2017, and on or around the 7th and 13th of each subsequent month for each of their accounts. In response to this complaint, on December 7, 2017, the memberships have been canceled, effective immediately. As a courtesy, we have issued a refund of the monthly membership fees of $179.70 on December 7, 2017. Please allow 3 - 5 business days for these funds to process to your credit card account. We apologize for any inconvenience our hold times caused you. We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on October 27, 2014, and followed by a request to cancel the membership on January 06, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on January 8, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cyclesAt this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and membershipsWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Plus Our records indicate that you ordered a one-dollar credit report along with a trial membership on October 10, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on October 20, 2017, and on or around the 20th of each following month A welcome email notification was sent to the email address you provided at the time of enrollment In response to your complaint, the membership was canceled on March 15, Our records show that while the membership was active, you logged in to the site on multiple occasions, including February 28, 2018, December 5, 2017, and November 2, 2017.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order As a courtesy, we issued a refund totaling $on March 15, Please allow - business days for these funds to process to the credit card account.We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will consider this feedback as we continue to improve We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R) Our records indicate that you enrolled with Freecreditreport.com(R) on April 5, 2014, and followed by a request to cancel the membership on November 12, We do not have any record of you requesting cancellation Customer satisfaction is our priority, as a courtesy we have issued a refund of $Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up: *IMPORTANT INFORMATION When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in Freecreditreport.com(R)If you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick here to access your free annual credit report available under federal law We hope the above information is helpful to you in considering this matter

Thank you for expressing your concern regarding the billing of your Experian Credit TrackerSM credit monitoring account Experian Credit TrackerSM does offer a $7-day trial membership to our credit monitoring product However, the trial membership offer is valid for first time customers only Returning customers are presented with a "Welcome Back” screen informing them that if they continue with the order process, they will immediately become paying members This means the credit card we have on file would be billed the day of the enrollment Our records indicate that you enrolled with Experian Credit TrackerSM on October 1, As a returning member, and in accordance with the published terms of our offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel, the credit card provided was immediately charged the monthly membership fee of $ We then, received notification from you to cancel the membership on October 7, As a courtesy, we have issued a refund of $on October 16, Please allow – business days for these funds to process to your credit card account Please be aware, however, that this refund may not be reflected on your credit card statement for – billing cycles We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships We hope the above information is helpful to you in considering this matter