Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on April 17, 2015, and followed by a request to cancel the membership on June 12, Email notifications were sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $on June 17, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing PAYMENT INFORMATION When you order your Credit Report and FICO Score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged an introductory rate of $for the first month of your membershipAfter the first month, you will be charged $for each month you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership fee We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for informing us of your recent experience with CreditReport.com™ We understand how upsetting a potential credit card fraud situation can be ConsumerInfo.com, Inc(“CIC”) is an affiliated company of Experian, the credit reporting agency, and in that capacity provides consumers with credit monitoring services and internet access to their personal credit reports Our records indicate that a complimentary Experian credit score along with a trial membership in CreditReport.com™ was ordered on August 23, utilizing a Visa card with the last four digits Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on September 1, Additionally, our records show that you contacted CIC on September 3, 2014, and stated that you are the holder of the Visa card, did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your Visa In response, CIC cancelled the membership, and locked the account Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use Customer satisfaction is our priority, as a courtesy we have issued a total refund of $on September 12, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on July 26, Our records also indicate that you purchased a 3-bureau credit report and scores for $on this date The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on August 3, and September 3, A welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your paid benefits will cease, effective October 2, You will continue to have access to your Experian(R) credit report and FICO(R)Score once every days at no charge to youOur website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order Customer satisfaction is our priority As a courtesy we issued a refund in the amount of $on September 8, Additional refunds in the amounts of $and $were issued on September 13, 2016.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION When you order your $Credit report and FICO® Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

we apologize for any confusion on the response, At the time of cancellation, a one month courtesy refund was issued for $We have as a courtesy refunded an additional credit of $for a total refund of $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThanks you for your assistance in getting this resolved quickly Regards, [redacted] ***

Revdex.com: I have been in contact with the business, Experian, in reference to complaint ID [redacted] , and they have resolved all of my issues to my full satisfaction I consider this complaint resolved.I want to thank Experian for resolving my complaint in a very professional manner They were very responsive and walked me through all my issues and made sure I was satisfied with all items They were a tremendous help! All I can say is "Excellent service by Experian"! Regards, [redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on February 24, 2016, and followed by a request to cancel the membership on March 14, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on March 18, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing IMPORTANT INFORMATION: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and membershipsWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on April 22, 2015, and followed by a request to cancel the membership on July 3, At the time of cancellation, a one month courtesy refund was issued for $A welcome email notification was sent to the email address you provided at the time of enrollment At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION: When you order your $Credit Report & FICO(R) Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We wish to emphasize that for the duration of the membership we provided a number of benefits available to you at any time through our website, including, but not limited to, unlimited access to your credit report, as well as credit monitoring alerts which were updated daily We apologize for any inconvenience or misunderstandingCustomer satisfaction is our priority, as a courtesy we have issued a refund of $on July 7, for the remaining membership feesPlease allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on February 3, On August 22, 2016, the benefits of the membership were upgraded and the monthly price increased from $to $ Notifications were sent regarding this changeFurthermore, per your request, your paid benefits will cease, effective April 12, You will continue to have access to your Experian(R) credit report once every days, at no charge to youWe appreciate the time you took to send us feedback regarding our websiteWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and membershipsWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for bringing your concerns to our attention regarding the accounts opened at December 5, Our records indicate that on December 5, 2014, you signed up for credit monitoring on two of our websites: Freecreditreport.com(R) and CreditReport.comTMWe do not have any record of you requesting cancellation prior to being charged for the membershipsTherefore, in accordance with the published terms of our offer, the credit card provided was charged the monthly membership fee of $for Freecreditreport.com(R) on December 12, and $for CreditReport.comTM on December 14, 2014.Our records also show you contacted us on February 12, and both memberships were cancelledAt the time of cancellation, a one month courtesy refund was issued of $and $to the credit card on fileBased upon your request, and as a courtesy, we have issued additional refunds of the monthly membership fees of $for Freecreditreport.com(R) and $for CreditReport.comTM on February 14, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementWe apologize for any inconvenience or misunderstanding because of our offers and hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Unfortunately, we cannot delete your information from our customer database because we are legally obliged to retain records documenting that the credit reports we request from the credit bureaus were pulled with permissible purpose under the Fair Credit Reporting ActOf course, as we realize the sensitive nature of this information, we maintain this data with great care for security and respect for our customer's privacy.Our records indicate that you enrolled with Experian Credit TrackerSM on May 5, 2015, and followed by a request to cancel the membership on July 5, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on July 13, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on the payment page before your order was submitted and your credit card was charged:PAYMENT INFORMATIONWhen you order your Credit Report and FICO Score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged an introductory rate of $for the first month of your membershipAfter the first month, you will be charged $for each month you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership feeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for contacting us regarding the accounts opened at freecreditscore.comTM freecreditscore.comTM does offer a FREE, 7-day trial membership in a monthly credit monitoring productOur website describes the offer in detail and the Order FormDetails along with the terms and conditions of the offer, including billing at the end of the FREE, 7-day trial and monthly thereafter unless and until the customer notifies us of their wish to cancelThis was agreed to when submitting the order Our records indicate that [redacted] and [redacted] enrolled with freecreditscore.comTM on July 16, The memberships were not cancelled within the FREE, 7-day trial periodConsequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $and $on July 23, 2014, for each of their accounts, respectivelyWelcome email notifications were sent to the email addresses that were provided at the time of their enrollments On February 26, 2015, we received notification from [redacted] to cancel his membershipAt the time of cancellation, a one month courtesy refund was issued for $ As a courtesy, we have issued a refund of the monthly membership fees of $69.93, on [redacted] ’s membership and $on [redacted] ’s membership and canceling her account, for an overall total refund of $Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on April 12, 2016, and followed by a request to cancel the membership on May 3, A Welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $21.95, on May 5, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered: PAYMENT INFORMATION When you order your $Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSMYou may cancel your trial membership at any time within days without chargeIf you decide not to cancel, your membership will continue and you will be billed for just $21.95/month for each month that you continue your membershipYou may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian, please call 1-888-397-For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com However, ConsumerInfo.com(R) is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding a membership with freecreditscore.com™ Our records indicate that a complimentary Experian(R) credit score along with a trial membership in freecreditscore.com™ was ordered on March 9, utilizing a Visa with the last four digits *** Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on March 16, In addition, the consumer certifies that the information given is complete and accurate and that we have authorization to use this information for the outlined purposesWe appreciate your feedback and have noted your concernsAfter conducting an additional review, our decision remains the same; as a courtesy we have provided a 12-month refund in the amount of $on January 29, We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on October 21, 2014, and followed by a request to cancel the membership on December 14, A Welcome email notification was sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on December 15, We also refunded your credit card with the remaining amount of the membership for a one year period making the total refund $ Please allow - business days for these funds to process to your credit card account It is important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSMmay not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with ProtectMyID(R).Our records indicate that you enrolled with ProtectMyID(R) on January 4, The membership was canceled on January 5, 2017, in response to your email requestCustomer satisfaction is our priority, as a courtesy we have issued a refund of $on January 10, Please allow - business days for these funds to process to your credit card account At this time we would like to express our regret that your experience with ProtectMyID(R) may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website describes each of our offers and each respective order form details the terms and conditions of the order, including prices and billingThe consumer agrees to these terms when submitting his/her order.We apologize for any misunderstanding or inconvenience We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for informing us of your recent experience with freecreditscore.com™ We understand how upsetting a potential credit card fraud situation can beConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring services and internet access to their personal credit reportsOur records indicate that a complimentary Experian(R) credit score along with a trial membership in freecreditscore.com™ was ordered on March 9, utilizing a Visa with the last four digits *** Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on March 16, Additionally, our records show that you contacted CIC on January 25, 2015, and stated that you are the holder of the Visa card, did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your Visa card In response, CIC cancelled the membership, and locked the account Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent useCustomer satisfaction is our priority, as a courtesy we have issued a refund of $on January 29, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementWe hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM PlusPer your request, your paid benefits have been discontinued, effective December 28, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on December 28, Please allow - business days for these funds to process to your credit card account We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on January 29, and followed by a request to cancel the membership on February 12, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on February 14, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up: Important information: When you order your $Credit Report & FICO® Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The website seems to provide different information every time I try to loginLast time it was giving me the fax number as a number to call and not the number provided in the response(I had a friend try the same and she was also given a fax number to call and not the number provided in the response to my complaint! This time it's taking me to a new login screenStill no way to cancel membership onlineI am still wishing to cancel the membership and will be calling the newly provided number again Regards, [redacted]