Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on June 3, 2015, and followed by a request to cancel the membership on July 13, At the time of cancellation, a one month courtesy refund was issued for $ A welcome email notification was sent to the email address you provided at the time of enrollment At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION: When you order your $Credit Report & FICO(R) Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge Customer satisfaction is our priority, as a courtesy we have issued a refund of $on July 15, for the remaining membership feesPlease allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on September 29, 2014, and followed by a request to cancel the membership on March 19, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on March 31, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargePlease be advised that the price disclosed when you subscribed was $14.95.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on May 1, 2015, and followed by a request to cancel the membership on July 8, At the time of cancellation, a one month courtesy refund was issued for $to the credit card on fileEmail notifications were sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $on July 10, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on January 28, and followed by a request to cancel the membership on April 7, At the time of cancellation, a one month courtesy refund was issued for $ Customer satisfaction is our priority, our representative attempted contacted you on April 12, 2016, and sent you an email, of an offer to enroll into a credit monitoring membership, free for one year, on April 13, As a courtesy we have issued a refund of $on April 13, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on March 18, On this date, a three bureau credit report and scores was also purchased The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on March 27, A welcome email notification was sent to the email address you provided at the time of enrollment Per your request, your paid benefits will cease, effective April 27, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to youOur website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order We have, as a courtesy, issued a refund totaling $on March 29, Please allow - business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATIONWhen you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on May 14, 2016, and followed by a request to cancel the membership on May 22, A Welcome email notification was sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on June 1, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing Important information:When you order your $Credit Report & FICO® Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am receiving ALL mail through the [redacted] Experian needs to stop trying to push the blame to someone else Experian gave away all my confidential information and is NOT fixing the issue The issue here is that Experian is not sending out the Welcome Kit and Credit Report This has nothing to do with the [redacted] Experian needs to fix their internal process They need to send and confirm receipt Regards, [redacted]

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksTM Our records indicate that you ordered a one dollar credit report along with trial membershipThe membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on May 21, On May 22, 2016, your paid benefits were discontinued per your requestA Welcome email notification was sent to the email address you provided at the time of enrollment Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order We have, as a courtesy, issued a refund of the monthly fee, an amount totaling $21.95, on May 24, Please Allow - business days for these funds to process to the credit card account(It is also important to note that this refund should appear on your next credit card statement.) At this time we would like to express our regret that your experience with CreditWorksTM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processThe following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered: PAYMENT INFORMATION When you order your $Credit Report and FICO® Score here, you will begin your 7-day trial membership in Experian CreditWorks™You may cancel your trial membership at any time within days without chargeIf you decide not to cancel, your membership will continue and you will be billed for just $21.95/month, for each month that you continue your membershipYou may cancel your membership and stop the monthly billing by contacting us at any time; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian, please call 1-888-397-For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com However, ConsumerInfo.com(R) is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] [redacted] Please see attachment for the dates [redacted] is refunding the the disputed amountsExperian has agree to refund the same two dates which would defeat me getting the total amount backI found the information on their website very deceiving, and would like a full refundIt's enough we have scam artists attacking American citizens left and right, but to also have so call reputable businesses using these underhanded tactics is unacceptable

Thank you for writing and expressing your concern regarding your membership with ProtectMyID(R).Our records indicate that you enrolled into a PMID membership in response to a databreach notification from Premera and have entered your CC numberHowever, this action does not automatically set the membership to renewYour membership will expire on April 26, We are not servicing the [redacted] databreach, the [redacted] breach was awarded to another credit monitoring company.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorks? Our records indicate that you ordered a one dollar credit report along with a trial membership on August 17, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on August 26, A Welcome email notification was sent to the email address you provided at the time of enrollmentOur website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue The consumer agrees to these terms when submitting their order We have, as a courtesy, issued a refund totaling $on September 12, and at this time the membership was cancelled Please Allow - business days for these funds to process to the credit card accountAt this time we would like to express our regret that your experience with Experian CreditWorks? may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing IMPORTANT INFORMATION When you order your $Credit report and FICO® Score 8, you will begin your 7-day trial membership in Experian CreditWorks? If you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membership You may easily cancel your trial membership online anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on October 17, 2014, and followed by a request to cancel the membership on October 28, A welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $on November 1, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on April 29, 2015, and followed by a request to cancel the membership on June 17, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on June 19, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement Experian Credit TrackerSM does not include reports and scores from all three credit bureausAfter enrollment, we provide our customers the opportunity to purchase a bureau credit report and score to supplement the information provided with your membership We display the following disclosure when you order your bureau report and scores: PAYMENT INFORMATION: When you click the “Get All Scores & All Reports” button, your credit card on file will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is nonrefundable At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION: When you order your $Credit Report & FICO® Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on October 10, 2014, and followed by a request to cancel the membership on October 19, A welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $on October 21, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process The below disclosure is displayed on the main Important information: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for informing us of your recent experience with [redacted] Total We understand how upsetting a potential credit card fraud situation can be[redacted] , *** [redacted] is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring services and internet access to their personal credit reports.Our records indicate that a $1(dollar) 3-Bureau Credit Report and FICO(R) Scores, along with a 7-day trial membership in [redacted] Total, was ordered on May 27, 2015, utilizing a [redacted] with the last four digits Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on June 5, 2015.Additionally, our records show that you contacted [redacted] on June 26, 2015, and stated that you are the holder of the ***, did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your *** In response to your concerns, [redacted] cancelled the membership.Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on June 30, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.We hope the above information is helpful to you in considering this matter

Thank you for expressing your concern regarding the billing of your Experian Credit TrackerSM credit monitoring account Experian Credit TrackerSM does offer a $(dollar) 7-day trial membership to our credit monitoring productHowever, the trial membership offer is valid for first time customers onlyReturning customers are presented with a "Welcome Back” screen informing them that if they continue with the order process, they will immediately become paying membersThis means the credit card we have on file would be billed the day of the enrollment Our records indicate that you enrolled with Experian Credit TrackerSM on July 21, As a returning member, and in accordance with the published terms of our offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel, the credit card provided was immediately charged the monthly membership fee of $We then received notification from you to cancel the membership on July 22, We apologize for any inconvenience or misunderstandingAs a courtesy, we have issued a refund of $on July 24, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on July 30, 2015, and followed by a request to cancel the membership on August 10, A welcome email notification was sent to the email address you provided at the time of enrollmentCustomer satisfaction is our priority, as a courtesy we have issued a refund of $on August 13, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing Important information:When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with ProtectMyID(R)Our records indicate that you enrolled with ProtectMyID(R) on December 3, In response to this complaint, on February 22, 2018, the membership was canceled, effective immediately Customer satisfaction is our priority, as a courtesy we have issued a refund of $on February 22, Please allow - business days for these funds to process to your credit card account At this time, we would like to express our regret that your experience with ProtectMyID(R) may not have met your expectation or our standard of excellence We feel it is important to keep our customers informed The following is an excerpt from our Global Terms and Conditions: Your paid membership in credit monitoring is effective for the period covered by your membership fee and continues upon your payment of the monthly/annual renewal feeRenewal fees for your membership will automatically be charged, at the then current rate, to the credit card or other billing source authorized by you, on the first day of each successive membership term, until you cancel your membershipWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for your inquiry regarding the advertisement you received from [redacted] We take the improper and unauthorized promotion of our products and services very seriously and actively investigate scenarios such as this However, the advertisement you replied to (and the subsequent e-mail sent by a third party) were not authorized by ConsumerInfo.com, Inc Our records indicate that you enrolled with CreditReport.comTM on September 8, 2014, and followed by a request to cancel the membership on September 21, To ensure your satisfaction, we have issued a refund of $on September 24, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process The below disclosure is displayed on the main IMPORTANT INFORMATION: When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge Please accept our apologies for the inconvenience this may have caused