Eternal Light Cross Company

Love their shirts. No shipping issues. Would order again. Thankful they are out there. Even after several washing the shirt is soft and hasn't shrunk.

Never received receipt for purchase and they took money from the account. Asked to can el. No response from 3 separate emails since 7/5
They took $28.92 from my bank account immediately and all I get is a generic email ...no Info and no real response. They have no phone number

7/5/20

Not Receiving Products I Ordered. I bought the first shirt that's says faith bought the second one and third one is free. It's been 3 weeks.
I sent an email. Got a reply stating will take care of it and would be delivered last week. Have not been delivered yet.
My purchase was on the 24th of not sure which month. But I've been waiting patiently. Please delivered the shirts or give my money back.

Received an Email on 6/19/20 stating my order had shipped. Contacted company on 6/29/20 still not received. They stated USPS issues.
I placed an order for a 2xl tshirt on 6/17/2020. Received an email on 6/19/2020 stating order had shipped. I reached out to the company stating I still had not received tshirt on 6/29/2020. Their response was by *** (Eternal Light)

Jun 29, 2020, 4:24 PM CDT

I am really not sure because The post office website says their shipments are being delayed because of COVID 19 and lack of workers and transportation.

I went to the USPS website and do not see anything of the sort.

I paid $7.85 and would like it refunded immediately.

I responded to a sale of a T-shirt and FREE Shipping. Many attempts as to why I was charged and no processing information as to shipping.
This sale was posted for a "special" T-shirt of $6.85 and FREE SHIPPING. Immediately after receiving my order, my credit card was charged. Which is unusual, because most companies don't charge until shipped. The SHIP app was suggested to track your order, but no information was available. Cant reach anyone via telephone and was forced to email. It takes several days to respond to an email and was told it "should" ship soon. I was clear there was a problem and nothing was answered as to why my credit card was charged and there is no tracking information. I immediately demanded a refund. They responded saying that could now cancel the order from a "no response" email and showed my "credit". I am giving it a few more days, but still no credit. If no credit gets applied, I will file a claim with my credit card. Of course, it's not the amount that is alarming, but how this business, is advertising. Not to mention, you get flooded for many LIMITED TIME only deals. This company needs investigated.

Before Coronavirus, I had no issues with this company. The shirts are soft and the shipping is quick. However, the last two months have been a little disappointing for me with the Christian Subscription Box.

In May's box, I only got a T-shirt and not a book. I emailed customer service and they said that the author wasn't shipping books because of COVID. That is totally understandable. They said they would make up for it in June's box. I received June's box, and again, no book. They included a note saying that it would ship in the next box. I figured that shipments on the authors' end were further delayed.

However, I have seen other customers get 2 books in their June box, and others like me, have not gotten a book for 2 months in a row. I understand COVID is impacting a lot. However, the lack of consistency seems pretty troubling. I did end up canceling my box due to financial reasons, but it was pretty disappointing that I did not get any books while others got 2 books to make up for the previous months.

Order on 6/6/20, three Tshirts, all in Large. Received only One in XL, other 2 missing. No answer from company.
I placed my order on Jun.6.20

I ordered 2 statues both of which were defective when received. I tried to correspond with them for return authorization but every email was returned
I am trying to get return authorization for the items to be sent back. Every email address listed for them gets returned to me. I have no contact phone number. I paid $70 through my PayPal. The order number is EL-XXXXXXXXXX and the date was 6/7/2020. I believe there is a 30 day return policy. Please advise and help

I have tried contacting Eternal Light Co. regarding an order I placed on June 17th.
I placed an order for 3 t-shirts on Wednesday, June 17th. My order totaled $31.85 and my order# is: EL-XXXXXXXXXX. I have sent a couple of emails and also left a message on their 1-877#.....no response at all, besides the automatic reply via email to let you know that they have received your email and that they would contact you within 48 hours.....NOT!!! I charged this order to my credit card. The day that I placed it I received a text message from ARRIVE to let me know that my order from Eternal Light Co. was confirmed, but no movement since June 17th.

This is not good business at all. We spend our money to try and support businesses....not to lose our hard earned money!

I only had the light last about a year. I changed the batteries and it worked briefly and then would not come on again. Disappointed with the products durability.
The response I received from Eternal Light was to change the battery, whichI I already did.

I bought one of their FAITH cross t-shirts this week, and ABSOLUTELY LOVE IT! Super soft, and only cost me $6.85! Highly recommend them to others, first time purchasing, but won't be my last!

I would like a refund of $84.97 refunded back to my debit card
I order 1 lighted heart the order summary says 2 lighted hearts I tried to call Customer Service and I sent them emails so they could fix the problem no response. I placed the order June 14, 2020 I didn't get the order summary until june 16, 2020 my order # EL-XXXXXXXXXX $84. 97 was taken off my debit card on june 14, 2020 debit card # ending in 2763

I should not even put 1 star. I ordered 2 items a solar guardian angel and Solar Blessed Mother on June 9, 2020 for the cemetery, still waiting for my items to arrive. When I was placing the order I didn't see the small print on top of page that says 20 Percent off use "Memorial". I went to cancel my order and start all over again it would not let me. I emailed them, sent a memo to support team and called them several times Regarding the 20 percent off, no response at all. So much for customer service. They sent me an email about tracking my package, unable to do that. They are a scam company, be careful!!!

Battery compartment holder immediately broke
Order # XXXXXXXXXX, user #XXXXXXXXXXXXX, date 9/23/19, Personalized Eternal Light Heart. I ordered this in Sept 2019 but immediately packed it away because it was approaching winter. I took it out this spring ... when I put the 2nd battery in, the battery holder popped through (it was not secured at all) and is now dangling in the middle of the heart. It does not light up at all. I am unable to get my fingers through the small hole to get the battery compartment. I have sent an email once through their website, the other times through my email (5/27, 6/1 & 6/5). I have still not gotten a response. I love the heart in memory of my son but I need it replaced and no one will respond to my emails. I am unable to locate a phone # anywhere.

not please with them at all, was exciteded to get tshirt, love tshirt only if it would fix, shirts not no good if it don't fit. yes I order right size but sent xs which I have never wore in my whole life. must be over run in that size and this is way they get money back sent it out even if it don't fit, don't care about customer,its about money. im sad.

Ordered a product from this company. Trying to get updates for my product I ordered.
I ordered a set of praying hands with the name *** on it have not received them I received a email saying it was going to be shipping on the 21st of May then I received another email saying they didn't have the product they wouldn't have it for 60 days either I get something equivalent to it or I want my money back no response from the company since that point

I have yet to receive my order.
I ordered two shirts on May 5 and have yet to receive an email saying it has shipped, the tracking number is bogus and it's June 1st. I have emailed them and no response.

They suck it wouldnt let me put names or dates on my 2 crosses I ordered I have trief multiple times to call them e mail them no response they just took my money n ran

Placed an order May 17, 2020 in the amount of $133.00. Company is not responding to emails.
placed order # *** May 17, 2020 for Eternal Light American Flag Cross Ã? 2, Military Branches Eternal Light Cross - Marine Ã? 1, Eternal Light Holiday Sign Ã? 1. The amount was $133.00. I have emailed twice. Once was May 26, 2020 and the other May 27, 2020. There site says they have a chat bot for live chat between 8 am CST and 5 pm CST. There is no chat bot. I have gotten no response in regards to the 2 emails I have sent them. I will be opening a bank dispute about this issue.
There has been no tracking information provided and there is no response.

Very poor customer service. I cannot get a response from them to exchange 2 t-shirts purchased several weeks ago. The website says they will exchange for 30 days and to contact them for instructions. I can only assume they are waiting for the 30 days to expire. Do not purchase from them.