Equity Residential

Hello on August 18, I had a strange charge that was debited from my *** in the amount of I immediately called the company named here to find out the charge and after a week of research it was determined that my card was fraudulently used in an attempt to rent a apt from this company They told me that I would be credited back withindays This never happened and nobody will renturn my call or lead me in the right direction to resolve this Because it’s a debit charge I cannot dispute the charge I have cancelled the card however this company is doing nothing to help meThey acknowledges what occurred and said when the charge was only pending that it would be reversed however once the charge was processed they just ignored me I am a retired military veteran on a pension .and have never rented or applied for any property with this company .and they know that but have refused to help me or return my calls I have called at least 12x since this Began

The community amenities are terribleweeks after saying the hot tub was fixed, it was luke warm like bath tub water againThe trail it claims to be close to is across highway with no crosswalk, there are constant traffic accidents due to people attempting to cross the busy highway

The local team has been corresponding with Mr*** regarding the questions he has on his statements over the past several weeks.
There was a transition of regional manager's for this community twice recently and as a result there have been several different points of contact for him throughout this processWe understand his frustration. We were able to provide a very detailed and specific breakdown of the charges and credits to Mr*** ledger from accounting. There was a transfer from one apartment to another which added more complexity to the activity seen on both of his accounts. We have waived late fees and other fees for Mr*** as we agree it was not appropriate to charge him for not paying a balance on time that was not clear to him. We have provided calculations and additional support for the activity seen on both apartment statements. We are adjusting late fees for Mr*** as well as removing the vacant electric charges from his statement as he states the PG&E accounts were set up at the time he took occupancy of the apartments. We have apologized for the confusing nature of the charges and credits on his statements as well as for charging fees without providing a more detailed explanationNo PII has ever been on any notice posted to Mr*** apartment. Mr*** is able to access our portal to make payments and he is welcome to post on our property bulletin board, although all items will be reviewed by the Community Manager before approvingMr*** has stated that this was a reasonable outcome

Put a deposit down for a unit on Sep9, Cancelled the apartment on Sep28, The apartment they promised us was NO WHERE near what they said it would beWe were disappointed and after our HORRIBLE experience with management, my main reason for cancelling was the lack of customer support from there management and because the unit they promised us was nothing like they promisedFloors were uneven, view was of roof tops of other apartments, there were stains on hardwood floor
I called that same day ThursSep 28, to request that my deposit be returnedNo response from the teamI emailed Christina the property manager and still, NO RESPONSEI am tired of going out of MY WAY to do there jobs and reach out to people and let them know when they can expect there deposit returnedI paid with a credit card so I don't see why you can't just refund me but have to send a check? I still haven't received a check

I am writing to dispute the following item that one of your portfolio properties, “*** ***” and/or your partner debt collection agency, ***, provided to ***, ***, and ***I kindly request that it be removed (deleted) from my creditPlease send correspondence to my address confirming that the erroneous item has been removed from my credit history
I was a resident of *** Villas, an Equity Residential Property, with a move out date of 9/8/This was days additional to the original 1-year lease term, for which I visited the office and spoke to XXXXX , who agreed that I could stay an additional days at the pro-rated original rent
After moving out, I was sent a bill where it showed I owed *** Villas payment, however I had some questions on the charges to which the community managerShe said that she would try to find an explanation from their Accounting department but in the meanwhile she verified my credit would not be affected, even though

I would caution anyone from renting from the Cupertino, CA location (City Gate at Cupertino Apartments)Here are some key things to be aware of:
the office staff: neither accountability or integrity are high on the list for this group of people; their lack of transparency and complete disregard for professionalism, coupled with their inability to tell the truth make for the perfect recipe for disaster
the office staff: they make it a point to suck as much money as they can from the residents
no security: there seems to a rash of car break-ins every month or two and yet nothing is being done aboutit's supposed to be a gated community but the gates are always broken
4: the office staff: they do not keep the office hours and out of times there is a line waiting for someone to return from the office I went to the office at 4:45pm and they told me they were closed when the office hours say to or to it changes based on who is workingThey also close the office for lunch
the management: this property is so poorly run and the manager (Monique) does not show any interest in the needs of the residents
the price: cupertino is a great area with great schools but the office staff are the worst I'm convinced based on my dealings with them that they make up charges and misquote figures to get more money from residents and new comers
My advise to upper management: fire these people and get new staff, these people make your company look bad and they don't care

I was moving out of the apartment complex 09-30-2016, I am on the third floorI parked on the side with my hazard lights on so my car is in reach walking down three flights of stairs and carrying huge itemsI wasn't blocking anybody and I was not in the way what s everAfter I carried many items up and down the stairsI took about 15-minutes packing shoesWhen I went back down stairs my car was goneAt first I thought somebody stole it but I decided to call the apartment complex towing company first before I file a police reportWhen I called a lady did confirm they towed and had my carThis is a place that I live at, I pay 2,rent, and have a parking space (gated community)We all know moving is a process as is so to have my car towed during mid moving with items worth a lot of money freaked me outWhat a huge inconvenienceAfter living here for months with good payment history it's upsetting that within min I went from moving to having to find my car and coughi

The Equity Residential management team has been grossly negligent of their responsibility to maintain the property during my time as a resident in the *** Apartment CommunityThe issues started on moday when our apartment had missing cabinet doors and handles, and had not been adequately cleaned prior to our moving inThe issues have continued throughout the yearThe primary concern is that the fire alarms are faulty and go off every time it rainsThe alarms will sound for hours at a time, and at all times of the day, thus making the residence uninhabitableThe management team has sent out mass emails informing residents to stay indoors and ignore the alarms, which is a direct safety risk to all individuals who live within the communityGenerally speaking, the maintenance team does not respond to maintenance requests, or will close out the requests without entering the apartment to resolve the issueThis has been consistent when dealing with the faulty alarm systemR

Since July I have asked for the accounting and management team to provide an accurate accounting of charges To date they have handed off my request to several people but have still not answered my questions and or provided supporting documentation They are also charging me fees on the amounts in dispute and posting collection notices on my door with PII information displayed which is a violation of the Fair Debt and Collection Practices Act
I can't seem to get the management team to address the issue and I keep receiving threatening notices for $in dispute I pay $4,per month and have paid all my rent to date They have been charging me for fees on apartments I do not live in I need help to get this company to correct my bill and stop threatening my with eviction for unpaid balances

Initial Business Response /* (1000, 8, 2015/02/20) */
Contact Name and Title: ***-Digital Reputation
Contact Phone: XXXXXXXXXX
Contact Email: ***@eqr.com
Resident opted to pay the settlements for an early lease termination thus our team scheduled a move-out inspection based on the
resident's given notice for a December 22/move-out date
Resident failed to return the keys as requiredOur team attempted communication on several occasions with a response received on January The resident informed us that the keys had been left in the apartment
Our move-out paperwork states NOT to leave the keys in the apartmentOur policy does not allow for us to enter apartments without permission so our team could not verify possession of the apartment
Any billings include the time which we could not verify possession of the apartment as well as found pet damage
All items can be supported by documentation

We apologize for any confusion during your move out processSince your account was never sent to collections, and because there is currently a $balance, there
shouldn't be any negative impact to your credit scoreIf you see differently, please let us know and we would be happy to further investigate for youYour Statement of Deposit is available to view online through your resident portalThis gives a breakdown of any balance due to the Community and also offers options on how to take care of a balanceIt was also mailed to the forwarding address provided to us by the primary residentAgain, we apologize for any confusion you experienced

Since we do not own or manage this community, please contact Previous Resident Relations at ***@EQR.COMThank you

Extremely bad accounting practices and a complete lack of response by the companyTerminated a lease early and had to move out due to relocation and job changeFirst the office staff couldn't clearly answer questions and had no written information on terminating a lease procedure, had to have multiple conversations with office staff to get informationAccounting is extremely delayed or inaccurate On Nov 27, I received a "past due" notice for a charge on Nov 30, On occasions accounting did not reflect current charges, of course we pay even though they can't keep track of who owes them moneyI have asked multiple times to speak to supervisors and corporate with no success

I was a former tenant in *** *** Apartments in Cambridge, MAAbout months before I moved out, someone did a pre-move-out inspection of my apartment and did not mentioned that there was any work needed to be done
On the day I moved out, *** ***, the leasing consultant who always worked with me about any leasing related questions did the final walk through and said we did a very good job at cleaning and there was nothing should be chargedBut she also mentioned that the maintenance team makes the final decision on work that needs to be done
weeks later, I have been charged for $for cleaning and damage repairThen I contacted *** and tried to find out what was going onShe email me a Move Out Inspection Report?
According to the photos on the report, I believe everything to be nothing but wear and tearI emailed *** back and wanted her or the maintenance team to point out where is the damageAfter lots of email, *** said they are able to remove th

It has now been consecutive monthsIt is time to turn my autopay back on in the portalThis has been a terrible inconvenience

Although we made several attempts to reach our leasing agent about incorrect charges, I was informed by my bank that I had a delinquent accountWe were not given a due date by mail or by emailThe leasing agent claims they were sent but cannot prove the emails were ever sentThe collections agency that our agent referred us to call "has no record of our account"We aren't trying to get out of paying, in fact we're just trying to find someone that will take the money and close our accountA delinquent account is absurd as we were never given a way to pay

I lived at Cleveland House in Northwest Washington, DC for seven years, and while a large old building it had a terrific staff who had been with the building for years When I moved in it was run by a different company, but once purchased by Equity, the management of the building deteriorated rapidly Maintenance was slipshod, air conditioning of the common areas including the laundry room turned off resulting in putrid air and mold, rampant pests - including mice and insects, and an attitude towards the tenants that was dismissive and unethical It was no longer a place I felt safe for my family, and I moved out The new manager, Rebecca ***, discussed terms with me, and then refused to honor them I stopped by repeatedly to get the bill, only to find out it had been sent to an incomplete and incorrect address - despite the fact that they had the correct forwarding address, my email contacts and phone numbers If I had not stopped by to find out what was happening, I would not have known that she had slapped charges on for late fees - even though I had received no bill or no return phone calls to my inquiries When I finally got a copy of the bill, she refused to acknowledge responsibility for the address and only reluctantly produced the bill which she then said she could not accept payment for since it had been sent to a collection agency I have since paid that bill but the coercive tactics and outright falsehoods in my interaction with the management of Cleveland House left me shocked and speechless I had previous managers who were dedicated to ensuring tenants were taken care of, but this unprofessional and deceitful manner of doing business prompted me to write this review Beware - this goes beyond simply the lack of attention paid by a large corporation These are coercive and unethical business practice that should be investigated

The company issued a refund to me with my roommate's name on it- which I cannot deposit It was due to error- as we followed our obligations and gave required forwarding addresses to the company Now, in trying to correct the error, they refuse to split the check or direct deposit it These are options within the terms We were told from the beginning they would be splitting the checkNow we are stuck as we cannot deposit the check and they refuse to issue a new check with just my name on it, or to split it We met our terms and they are therefore legally obligated to send this refund in proper form

My deposit was supposed to be refunded within days from move out per California State Law
I moved out on March 5, and as of June 12th, I still have not received my refund
I have it in writing from one of the managers that oversees this specific property that my issue is put on the back burner so that they can focus on signing new residents (putting money in your pocket) and helping with current move outsMy issue is over months old at this point
My lease states I am permitted to ask for this to be direct deposited per California Law and I've been told multiple times this is not a possibility (even though our signed legal agreement states I have the right to execute this clause)
Also, you are trying to charge me $for insufficient notice when there is written proof that my notice was given on time
Overall, there are multiple violations on Equity's behalf and a blatant disregard for getting this issue resolved with a former resident who paid rent on time ever

Horrible customer service, after a year lease they said there was an outstanding balance but were not quite clear about what it was for I asked for a breakdown of the balance and had no problem paying for it it was about($300) but once o got it, she could not tell me how to pay for it she just said go online Just a few days after I received a call from a collection company So I called the office and they never answer and when they finally do they say they will call back in a few hours the whole weekend goes by and no call, then the manager left home early so I can not talk to anyone and then when I finally call private she answers and says, she's waiting for the collection company to retract it so I can pay directly through her But I called the collection company and they say they do not know what she's talking about because once they send me there there is not going back All this for $they never told me about and when I found out all they did was send it to collections right away knowing I was trying to pay it