Equity Residential

Since the beginning of August I have been trying to get in contact with management in regard to renewing my leaseI wanted to upgrade to a 2br instead of renewing my 1brover and over and over again I called with no response and no call backFinally when I was able to speak to someone they told me that its a simple process and that they would see whats available and then get back to me with availabilityWell, they never got back to me until my next payment was already due and paid by me meaning that they waited for my month to month payment to start which resulted in an increase of $a monthThen when I finally started speaking with a Brenda she wanted my financials in order to approve me but then never followed through with what was available for me to move intoFast forward a whole month to when my next payment was due, I sat with Brenda and told her I don't like whats going on with the games being played by Equity Apartments resulting in my payment of an extra $a month

After receiving numerous harassing calls from an automated system all day instructing to call my old place of residence, I called only to be told to go online*** and *** refused to answer my questions regarding my charges for water, sewer, and trash which are included normally in the rent paymentThese charges appear high for a prorated day period
We were also charged for reported previous damage to paint and worn-out carpetI submitted my inspection report to agent *** on 2/11/by *** to create a receipt*** and *** are not the most ethical individuals in business so I needed to cover myselfI was however, forced to sign a blank document under duress and before viewing the actual apartmentI expressed concern, but was not given an option*** *** used the blank form in lieu of the real report to predicate charges for paint and carpetThe paint was already damaged and listed in the inspection report and the photos are of cleanable scuff marks from m

We resided at *** *** apartments in Franklin Mafor yearsThey are owned by Equity residentialWe had multiple issues with the property/management staff from the moment we moved in to their apartmentsNo one ever did a walk through with us pre or post move outAfter we left we were hit with a nearly 1,bill for "damage and cleaning" chargesWe never broke anything in the apartmentIn fact many things were broken and it appeared as if no one had cleaned prior to us moving inAlmost all of the appliances were so old and rundown they should have been replaced prior to us moving inWe have disputed these charges both with corporate and the local managementCorporate keeps sending us back to local manager Heather ***She is both rude and incompetentShe has sent us multiple invoices from her office for this supposed debtAll have had gross mathematical errors and multiple other inaccuraciesShe has also failed to comply with our requests for documents that we are

I was moving out of the apartment complex 09-30-2016, I am on the third floorI parked on the side with my hazard lights on so my car is in reach walking down three flights of stairs and carrying huge itemsI wasn't blocking anybody and I was not in the way what s everAfter I carried many items up and down the stairsI took about 15-minutes packing shoesWhen I went back down stairs my car was goneAt first I thought somebody stole it but I decided to call the apartment complex towing company first before I file a police reportWhen I called a lady did confirm they towed and had my carThis is a place that I live at, I pay 2,rent, and have a parking space (gated community)We all know moving is a process as is so to have my car towed during mid moving with items worth a lot of money freaked me outWhat a huge inconvenienceAfter living here for months with good payment history it's upsetting that within min I went from moving to having to find my car and coughi

My name is *** ***, I stay at ***, *** Munstead Dr, Alexandria, VA The front office restricted my access to pay online through their portalI had a few returned payments because someone had hacked into my account and claimed fraudI since had it fixed and told the front office this, and they refuse to give me the access backThis led to the second issueBecause of this, I had to do Online bill payI had to submit it twice because Equity's system wasn't updating showing it was paid (see attachment for proof)Now it is the 6th and I was charged a 15% late fee just because their system didn't updateIn addition, I had to spend $that I can't get backBecause of me losing online access through the portal to pay I have been so inconveniencedI literally have no time to get a money order and now I am at risk for being evicted

I became a tenant at *** Apartment homes in 2/ In September my family dynamic changed and I requested to transfer to a larger unit At the time I was advised that I could transfer and my initial deposit of $would be transferred and I would pay the additional $deposit difference with my first months rent We came up for a lease renewal in 9/ During this time my husband finished graduate school and was continuing on post graduate school I was working full time with and in come times the rental amount One month after renewing our lease my position was cut and I was laid of from my job We used my unemployment benefits, our savings and my husbands income to keep up with our lease payments for the past months Once we realized I was not going to be able to secure a new job before my unemployment ended my husband reached out to our property manager to request a transfer to a smaller unit within the same communityWe explained our situation and was advised

I signed a lease back in January 22, with Equity Residential at their Reserve at Potomac Yards locationAfter moving in I noticed that the HVAC unit would make a loud rattling noise when the unit turned onIt still makes a rattling noise when the heater, ac, or fan turns onI complained and put in numerous service request since moving inI have spoken with Tina the complex manager numerous times and she has assured me that the problem will be fixedWell we are now in June and the issue has not been resolvedThe service manager and regional service manager are aware of this issue as wellNo one from Equity Residential is willing to fix this issueThe noise is so loud I am unable to sleep when the unit turns onSo I have to sleep in my living room on the sofa if I want AC at night due to the rattling in the bedroomThey had a contractor come look at the issue in March but he told the service manager that the project would be much more complex and expensive then thoughtAf

Hello on August 18, I had a strange charge that was debited from my *** in the amount of I immediately called the company named here to find out the charge and after a week of research it was determined that my card was fraudulently used in an attempt to rent a apt from this company They told me that I would be credited back withindays This never happened and nobody will renturn my call or lead me in the right direction to resolve this Because it’s a debit charge I cannot dispute the charge I have cancelled the card however this company is doing nothing to help meThey acknowledges what occurred and said when the charge was only pending that it would be reversed however once the charge was processed they just ignored me I am a retired military veteran on a pension .and have never rented or applied for any property with this company .and they know that but have refused to help me or return my calls I have called at least 12x since this Began

Applied for an apartment at The *** ** *** *** located in New Jersey which is managed by Equity ResidentialAfter submitting application form & fee, I received a sheet (attached) noting that in addition to the rent, the apartment charges a $"alarm fee" and I would have to activate service with a company called "G*** Securities", which I found out to be unlicensed in violation of NJ regulations (see details below)Leasing agent confirmed that the alarm fee is required and charged to all tenants
Since the website of the alarm company no longer exist (parked *** service), I digged a little deeper and found that the company is neither listed in the NJ Business Records Service database nor the NJ license verification website (***.mylicense.com)I have also called the Consumer Affairs hotline and spoke with *** who confirmed that she could not locate any license record for "G*** Securities" as required by NJ regulations to operate an alarm mon

The *** Station manager, Denise ***, and I negotiated an early termination of my lease effective no later than July This agreement is partially evidenced by the written record, and the fact that all future rent charges were waived from my online statement on or about June My family and I were constructively evicted from the apartment due to an unremediated mold infestationMs***, Ms***, and you were all made aware of the mold, in writing, on innumerable occasionsUpon information and belief, despite receiving assurances that the problem would be addressed, no remediation actions were takenAs I previously explained, every member of my family experienced, and may possibly continue to experience, respiratory illnesses that were otherwise unexplained, and typically associated with black mold exposureFurthermore, the entire complex was generally unsafe for a variety of reasons including but not limited to: numerous unleashed pit bulls, noise poll

In regards to an account sent to collections and has affected my credit scoreI have disputed these charges numerous timesI haven't lived, nor been associated with your company since when I broke my lease because I was left to live in uninhabitable conditions such as a flooded tub and sink, nonoperable refrigerator and a wasp's nest on my balconyWe had to stay with family for weeks in December without being able to reach the office via phone and no one was present when we tried to find someone to speak to in personWe tried numerous times to reach the management office prior to the next rent cycle, no returned callsWe finally ran into the manager at the time we were going to tape our pictures and evidence of the conditions, along with our notice of departure to their door! When we refused to stay at *** *** having gone a month with an inoperable restroom and fridge, we were served with papers suing us for our lease! Note: these court documents were also dated TWO YEARS PRIOR TO US LIVING THERE, thus never receiving ACCURATE documentation

When I was shown the apartments prior to signing a lease, I was told the uncovered parking spaces were for residents and guestsThese parking spots were first come, first serve basisMy wife and I signed the year lease in June of Upon renewal in June 2018, we were again told that the covered spot, costing $per month was ours and the uncovered spots were for residents and their guests onlyRecently, I received an email from *** *** stating that I had a deadline to sign up for a parking pass with a company called "*** Parking" No address or location was given for this fictitious company and when I attempted to sign up, there were numerous problemsI was not able to designate my vehicles at allWhen I attempted to call the number, which they claim has 24hr availability, I could not get a hold of anyoneThere was also a box which required the resident to check stating "I have read and agreed to the parking rules"When clicking on the parking rules link, I was

I am concerned about a hard inquiry to my credit report as part of my rental application Although I appreciate the phone call from *** advising that all applicants are subject to a hard inquiry and that it will be removed in months, I am concerned that this is not an accurate answer I applied twice within a few months (and was approved both times) I was unable to move in after my first application was approved due to pending RIF at the company I was consulting for I thought it was smart to wait until my employment stabilized, which I did I reapplied and was again approved but when I received my weekly credit monitoring I noticed a hard inquiry from Equity I have never (and I have been renting since undergrad) had a landlord conduct a hard inquiry; I have excellent credit, meet the income requirements, have never paid any bill late, have a clean rental history and had an offer letter from my new employer I provided contact info for all former/current landlords and empl

I lived at *** ***, a property of Equity Residential from 2013- In July of *** *** failed to do their due diligence and allowed a convicted felon to move into the property I even had to notify them that he had a record There are rules in the lease agreement that states that you cannot move onto property with a felony record This felon damaged people's property, including keying all sides of my vehicle, intimidated people and made it down right terrifying to live there
The property then asked me if I would help them, by going to court to explain what I saw this guy do to my car so that they could get him evicted The people in the front office were so nice, that I went to court and helped them out, even though I was very afraidI went to court, helped them and never even pursued anything further for the damage done to my personal property
I had to move out right after this, and the front office lady said that there would be no charge because of what I

After reading my instructions for move out I took part in the pre-move out inspection, in which I have a copy of the inspection and now wish that I would have recorded the conversation with the groundskeeperI was informed by the gentleman who was African American that I would not need to have the carpet cleanedMay I add that upon move in the carpet was filthy this was discovered by my toddlers white socks turning pitch blackI have a receipt of that service which was done not too long before moving inI believe that the grounds keeper intentionally mislead me to cause an incurrence of additional feesI should have double checked with the manager, however he told me to clean nothing and that everything would be cleaned with a special solution, I had never heard of any of this before, This man was from New York and had attended college in the SouthIn addition there were no photos that could prove the frame of the microwave had indeed been damagedThe management company and the

My *** review says it allThis is not a good company to do business with, I sent an inquiry to *** *** Apartments in Los Angeles managed by this company asking about the pricing, credit qualifications, income qualifications and security deposit amount only to get a response from an employee named Dale *** with the subject line Wait list closedHe advised that the Wait list for affordable housing was closedI responded what are you talking about and then finally got him on the phoneHe was rude and talked over me and said that he interpreted that that’s what I was looking for from my questions and that I asked about affordable housingI never mentioned anything about affordable housing I just asked basic questions and based off those questions he assumed that I was looking to sign up for some low income programI was shocked and offended and he lied and said I choose an option asking about affordable housing which I did not and there is no optionThis was the worst experience I have ever had, Dale judged me based off questions instead of trying to close a sale this company should be ashamed to have an employee like this and if they continue to allow him to treat people like this they will eventually have a discrimination lawsuitIt’s not fair to consumers that we can’t ask questions before completing an application especially when you are relocating from another stateThey deserve to be shut down from the experience I had today

Equity Residential is very unresponsive, whenever you try to call and speak to someone you get directed to their site and they do not respond to the complaint

Initial Business Response /* (1000, 5, 2015/09/01) */
As the resident and I had discussed, the move-out charges are within our rights to return the home to the condition it was at move-inWith that being said, as a good faith gesture, we were willing to credit the painting charges in the amount of
$The carpet cleaning charge of $will remain The resident accepted the credit of $ Never was there a threat of collection I advised the resident of her outstanding balance and asked that she pay the balance through our online portal
Initial Consumer Rebuttal /* (3000, 8, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again the management company haas failed to explain to me or provide me with any evidence as to why it is "within their rights to collect fees for wear and tear" upon move outBasically, they are saying, "You owe us money, because you owe us money." NOT ONCE have they provided me with anything in the CA Civil Code that says it is okay for a landlord to charge for wear and tear
This is from the California Deptof Consumer Affairs:
Carpets and drapes - "useful life" rule
wear and tear to carpets, drapes and other furnishings cannot be charged against a tenant's security depositwear and tear includes simple wearing down of carpet and drapes because of use or aging, and includes moderate dirt or spottingIn contrast, large rips or indelible stains justify a deduction from the tenant's security deposit for repairing the carpet or drapes, or replacing them if that is reasonably necessary
One common method of calculating the deduction for replacement prorates the total cost of replacement so that the tenant pays only for the remaining useful life of the item that the tenant has damaged or destroyedFor example, suppose a tenant has damaged beyond repair an eight-year-old carpet that had a life expectancy of ten years, and that a replacement carpet of similar quality would cost $1,The landlord could properly charge only $for the two years' worth of life (use) that would have remained if the tenant had not damaged the carpet
IT IS UNSCRUPULOUS AND RIDICULOUS THAT THEY CAN GET AWAY WITH THIS PRACTICE!
Final Business Response /* (4000, 10, 2015/09/17) */
The civil code is Again, we are within our legal rights to return the apartment home to the condition it was at move in and by law, charge that back to the residentWe apologize that the resident does not agree with the charges and as a good faith gesture issued a credit for painting, in which they acceptedWe hope that they are happy in their new home!
Final Consumer Response /* (4200, 12, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The consistent failure to address the real issue is a tacit admission that you have no legitimate response

I have lived in several apartments, in different states, and even in another country. And I will say this apartment complex is the most poorly run. I would not recommend you moving to this apartment. To start, when we first inquired about the apartment, we were told that we would be granted a few hundred dollars towards our security deposit seeing that my husband is a United States Marine Corp Veteran serving in two wars. They stated that we would be granted this from a Hometown Hero fund/program. Upon signing the lease, they let us know he was not eligible because we were only committing to a 3 month lease. Which by the way, they knew from the 1st day I inquired.
We were able to move past this small mix up, only to find out later on that the lease discloses lead based paint in the apartment and indicated the specific areas as the dining room and living room as the only areas containing the lead based paint. After painters painted the deck and tracked paint and paint chips throughout my home, I inquired about the presence of lead paint only to find out that the disclosure in the lease was inaccurate and that lead paint is not limited to the dining and kitchen as stated in the lease, but throughout the house. I attempted to reach out to the property manager numerous times throughout my stay, only to find my emails and phone calls ignored on numerous occasions, not just for this issue, but for other issues as well. When she finally responded to my email, she was completely inconsiderate and incompassionate towards the fact that my son was living in this apartment with chipped wood.paint and lead paint throughout. Not once in her email communications did she ask if my son was alright or show any compassion. I would stay clear of this property. Especially if you have young children, it not worth the risk or hassle. There are plenty of other beautiful properties in the area with management that is responsive and compassionate

Initial Business Response /* (1000, 5, 2015/08/10) */
Contact Name and Title:[redacted]-Digital Reputation
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@eqr.com
Regional Manager is in direct contact with the resident to verify details.
Initial Consumer Rebuttal /* (3000, 12,...

2015/08/26) */
The business has not resolved my complaint. Please contact me immediately. XXX-XXX-XXXX
Final Consumer Response /* (4200, 21, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, but by signing the form we will be releasing equity residential of liability. We are not getting the full credit we deserve.
Final Business Response /* (4000, 23, 2015/10/01) */
Contact Name and Title:[redacted]-Digital Reputation
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@eqr.com
Our manager [redacted] B. has explained to [redacted] that she is not eligible for our Service Guarantee and; therefore, she will not receive a 10 day rent credit. A 2 day credit was offered as an act of customer service. In reference to the Acknowledgement and Release form, it is our standard form that we require the applicable residents to sign prior to a credit being applied to their account. No further offer will be made to her and her roommate regarding this matter. Should the residents wish to accept the concession for the 2 day rent credit then both residents will need sign the Acknowledgment and Release form and return it to our leasing office by October 5, 2015.