Equity Residential

We disagree with Mr [redacted] 's overall characterization of the community and our team We believe that the charges that were assessed against his deposit are fair and well documented Nevertheless, as we offered previously, we are willing to and have already waived the charges in the amount of $associated with the painting and carpet replacement as sign of good faith The utilities, which are billed in arrears, remain due We trust this will resolve this matter fully and finally Thank you

I lived at [redacted] ***, a property of Equity Residential from 2013- In July of [redacted] failed to do their due diligence and allowed a convicted felon to move into the property I even had to notify them that he had a record There are rules in the lease agreement that states that you cannot move onto property with a felony record This felon damaged people's property, including keying all sides of my vehicle, intimidated people and made it down right terrifying to live there The property then asked me if I would help them, by going to court to explain what I saw this guy do to my car so that they could get him evicted The people in the front office were so nice, that I went to court and helped them out, even though I was very afraidI went to court, helped them and never even pursued anything further for the damage done to my personal property I had to move out right after this, and the front office lady said that there would be no charge because of what I

Thank you for your inquiryOur initial understanding was that your mother wanted to be added to an existing lease with another resident at the community and that the existing resident would eventually be moving outYour mother would then be the only person on the leaseSince, based on our criteria, she did not qualify on her own, it was necessary for her to have a guarantor for the lease.Both she and her guarantor were charged a $application feeThis fee is charged to all applicants and guarantors which cover the costs associated with the screening process for each individualThe amenity fee, which is charged in connection with the use of our amenities, is also charged to every resident, The $lease administration fee is charged in order to recoup the costs associated with making changes to the lease and the administrative process involved to administer those changes.Note that all of the charges that were assessed are permitted under local law and were fully disclosed prior to applicationAs a result, we see no legal basis under which we would be required to refund these amountsNevertheless, as a customer service gesture, and since the existing resident is now remaining on the lease, making the guarantor unnecessary, we will refund the application fee for the guarantor's application, as a credit to the account.Lastly, please note that while a large payment was made towards the rental account, we continue to receive monthly rental payments via the resident portal, resulting in a creditPlease reach out to the management office to go over the account.Thank you

My [redacted] review says it allThis is not a good company to do business with, I sent an inquiry to [redacted] Apartments in Los Angeles managed by this company asking about the pricing, credit qualifications, income qualifications and security deposit amount only to get a response from an employee named Dale [redacted] with the subject line Wait list closedHe advised that the Wait list for affordable housing was closedI responded what are you talking about and then finally got him on the phoneHe was rude and talked over me and said that he interpreted that that’s what I was looking for from my questions and that I asked about affordable housingI never mentioned anything about affordable housing I just asked basic questions and based off those questions he assumed that I was looking to sign up for some low income programI was shocked and offended and he lied and said I choose an option asking about affordable housing which I did not and there is no optionThis was the worst experience I have ever had, Dale judged me based off questions instead of trying to close a sale this company should be ashamed to have an employee like this and if they continue to allow him to treat people like this they will eventually have a discrimination lawsuitIt’s not fair to consumers that we can’t ask questions before completing an application especially when you are relocating from another stateThey deserve to be shut down from the experience I had today

I live in [redacted] and I have a dryer that has caught fire, destroys clothes, it rips apart everything, even smokesIt has become so bad it makes loud noises and it won't dry or work to its maximum without damageI have had over $in damaged clothes, etcfrom this dryerWhenever I submit a repair order the complex either hits COMPLETE or completely ignores itI have even went as far to e-mail the general manager (who ignores me) and the service director Miseal who will forward my e-mailI have asked several times for the entire unit to be replaced as the repairs don't workThey go unanswered and now, the dryer; catching fire, has destroyed a family quilt

I moved out from the [redacted] apartment complex on 8/2/and have been charged dishonest fees by the leasing office as “move out fees.” I scheduled an appointment to be present for a move out inspection at the end of my lease so that there would be no surprise charges—I was told multiple times by leasing agents [redacted] and [redacted] that this was the purpose of the inspection.  When I had called earlier that day and left a voicemail to confirm that I would be called before the inspection, my call was never returned Despite this, I was not called when the inspection was done, and when I spoke with [redacted] afterwards, he said that the inspection was done and that another one could not be done He told me that he would followup with me to find out why I was never called, but he never did.  (1) We were charged a carpet cleaning fee upon moving out We left the carpet in the exact same concern as we received itIt did not have appreciable wear and certainly did not any odors or stains

I totally agree with all the complaints listed here They are so nice when they want to get you to rent Once you sign the lease the customer service stops There is no such thing as rent credit if they don't fix your work order in hoursAlways excuses, they take no responsibility They take your security deposit and have no intention of returning it They never answer the phoneYou leave a message and they don't return the call or respond to your complaintThere is no security Robberies, drugs, kids on scooters down the halls, basketball in the garage areasInsects never taken care of in your unit It is an ant hill Feces on stairways and halls and roaches and bugs in the outside hallways(I have photos) This place is a sham and buyer beware Go somewhere else! Read all the yelp reviews tooIf there is noise above you they take no responsibility and tell you there is nothing they can do If you want out of your lease they charge you days rent DO NOT RENT WITH EQUITY!!!! Even called their headquarters and they don't return calls WARNING!!!!! When I moved out they didn't even inspect the propertyJust charge you random amounts to keep your depositIf you rent a facility on the grounds, they don't give you access when it is time for your event Leaving all your guests standing around and a waste of food They have turned off water without notifying residentsI could go on foreverAlso no security cameras and no securityMy car was vandalized while parked right in front of the club housePeople have been robbed and there was a suicide off the third floor No regard for speed limit on street.Cars go racing byNo parking Key fobs randomly turned offThey have sprinkler leaks all over the property and then charge you more for your water bill when the complex has water issuesAlso they raise your rent every year They claim they want to foster a community but how can you if people only stay for a yearPeople are afraid to talk to you because they know everyone moves after the rent is raised so much

Initial Business Response / [redacted] (1000, 5, 2014/09/04) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: ***@eqr.com Thank you for providing information to us about your recent living situation with Uptown SquareWe do feel that we have made reasonable attempts to cure this issue with your complaints against your neighborWe understand that it can be frustrating living in a community with many different work schedules, lifestyles, etc We do apologize that we were unable to come up with a resolution to satisfy your needs at the timeWe are more than happy to credit your last days of rent to you for your inconvenience We wish you the best of luck in your future homeIf you continue to have any questions, please feel free to reach out to [redacted] at the property

This resident did contact the community team and we reviewed all the details Even though the Resident Portal is busy at the end of the month, it does record every attempt This resident logged on 06/10/and then not again till 07/04/

This Business is a ripoff I was living there for years payed in full every year when I renewal the lees they never clean my place (carpet) I asked and they say NO in the time the I was living there they come to fix the wall with different color of paint and they say don't worry about it when I moved out the send me a bill of painting the wall cleaning the carpet and moving things out from the place (there was nothing there I moved all out) they have the power of going and report you to the credit if you don't pay them they abuse the power they have to steal money from you don't go and live there they charge to much and give you nothing for your money off my cars were broken in and they didn't care please don't give the Business and I hope the will lose there Business THEY LIE ALL THE TIME

After seeing a listing on [redacted] in December of 2016, I proceeded to view an apartment at [redacted] Place Apartments ( [redacted] SNew [redacted] Los Angeles, CA 90020) that was listed by the leasee for sublease After viewing the apartment I was taken to the leasing office to complete a rental applicationDuring the application process I was told that I was being added to the current leaseholders lease and would not have my own lease to ensure an 'easier approval.' I was told that I was approvedUpon arriving at the apartment I found homeless squatters in the underground parking facilityThe unit also had roachesI complained to the leasing office and after nights, decided and informed the leasing department that I did not want to stay here When speaking with a manager I was told that they were ok with releasing me from the lease because it was done incorrectly by adding me to the current leaseholders lease instead of giving me my ownHe said this was done by the leasing

Initial Business Response / [redacted] (1000, 5, 2015/03/19) */ Contact Name and Title: ***-Digital Reputation Contact Phone: XXXXXXXXXX Contact Email: ***@eqr.com The balance was recalled from collections and has since been paid by Ms [redacted] As such, we consider this matter closed

Summary: I would discourage anyone with other options from renting at Lincoln Heights or from Equity Residential, even if the other option costs moreOur apartment turned out to be very poor value for moneyIf you have no other choice, as was our situation, use this review to understand the full picture going in My fiancée and I lived at Lincoln Heights for about a year and a half in and We chose it largely out of necessityWe were not ready to buy a house but had to accommodate a dog that could no longer live with familyVery few landlords will accommodate a dog of his size and breed, forcing our hand We were optimistic moving in, thoughThe staff were friendly and it seemed like a nice apartment with nice amenities, including a gym, in-unit washer and dryer, central air conditioning and natural gas heatThe Red Line was only three quarters of a mile awayIt seemed like a fine landing spot until we were ready to buyThis did not prove to be the case for the following reasons: 1) LocationThe T is within a mile, but it is not a particularly comfortable walk because of heavy traffic and the need to cross one of the most horrible intersections in Greater Boston at Centre Street and the Burgin ParkwayThe T bus line that runs along Centre to the T (Route 238) is always packed past capacity at rush hourAlso, it’s on the Red Line, which in was suffering from continuous maintenance issues and was well past capacity at rush hourThere isn’t much around the complex besides a few cheap eats but walk around the area at your own risk, especially if you are alone and femaleWomen will be accostedThe City of Quincy generally was filled to the brim with unpleasant people who drive like its Mad MaxThe negativity is palpable and gets to you 2) MaintenanceNot terrible, with particularly good response in emergency situations, but very much “do what must be done and no more”This attitude caused numerous problems during our tenancyThe in-unit hot water heater let go out of nowhere one day, causing days of disruption to replace the tank and deal with the floodingThe air conditioning unit turned out to be old and worn outIt failed during the hottest portion of summerWe had to hope that the repairs held because maintenance was pretty much barred from replacing units wholesaleFaulty work on the exhaust ducts for the laundry machinery led to hot, humid air from other people’s units blowing back into our apartmentIt took weeks for the problem to be identified and resolvedFinally, poor maintenance on the landscaping (combined with tenants being lazy and not disposing of garbage correctly) led to a rat infestation late in our tenancyI will, however, give the complex credit for excellent snow removal during the Winter of 3) NeighborsRemember the rat infestation due in no small part to lazy trash disposal? One will have bad neighbors everywhere, but in a complex this dense you’ll have a lot of themWe had no end of trouble with other tenants “walking” their dogs off-leash, creating potentially serious conflicts when they ran up to, and in some cases outright attacked, our own dogThe complex was unwilling or unable to doing anything more than a strongly worded email, despite this being a clear lease violationMy fiancée was verbally harassed while running within the complex, as well 4) Move-outAt the very last day there was yet to comeWe paid pet rent of $a month for the entirety of our leaseBefore moving in, this was explained as compensation for the extra wear and tear pets had on the units and on the community areasNot so when we leftWe were charged to replace the carpet (which I would hope was being taken out anyway due to rat droppings from the previously mentioned infestation) due to “pet stains”When asked about the pet rent, the new explanation was “for the privilege of having a pet”Could I have corrected the pet stain? Maybe if their representative had shown up for the pre-move out walkthrough they insisted on scheduling (and I stayed home from work for) and told me about it before I was turning in the keysOh, and they mailed my residual security deposit to the wrong addressIt took six weeks to get my money back Did they do anything illegal in any of the above? NoIt’s fine to try and maximize revenue, but these guys to it to a faultIt leads to a bad experience for tenants and will bite them one day when the tide turns in the Boston rental marketTake our experiences to heart and be on the leading edge of the trend by avoiding Lincoln Heights if at all possible

Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ Contact Name and Title: ***-Digital Reputation Contact Phone: XXXXXXXXXX Contact Email: ***@eqr.com [redacted] was released from her lease and returned possession of her apartment on 6/29/2/A released and acknowledgment was signed by the resident and management Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Regional manger was much more responsive in handling the issue and did not act blind to the situation at hand Brought in 2nd pest control company for consulting Was released from lease on 6/29/

Initial Business Response / [redacted] (1000, 5, 2015/02/04) */ Contact Name and Title: ***-Digital Reputation Contact Phone: XXXXXXXXXX Contact Email: ***@eqr.com We are happy to report that as of today, the majority of Ms [redacted] 's service requests have been completedThe two outstanding issues tied to duct cleaning and a water stain will be addressed on Monday, February 9, Additionally, a credit in the amount $1,has been applied to her accountAs such, we consider this matter resolvedThank you

Hi [redacted] , Thank you for your feedbackThe lease states that "You may also have the opportunity, upon providing an account number to us, to select to have your refund, if any, directly deposited into the bank account of the selected co-resident." This option is not currently available at this timeTherefore, as further stated in the lease, and pursuant to the notice to vacate form that you signed, "we will issue a check, made payable to all residents, and will send the check to the forwarding address provided." Equity has provided your security deposit to you per the terms of your lease, the notice to vacate form and state law If you would like the check to be made payable to only one resident, we will need the Security Deposit Release Form filled out and notarizedThis form will need to be returned to us along with the refund check that was issuedAccounting can then re-issue the check to the resident designated on the release form Thanks, ***

I lived at the [redacted] place apartments for monthsI give a star ratingThe manager and leasing agent and I were able to resolve my issuesMy A/C went out in the middle of a heat wave but we were able to come to a fair resolutionIt took a little longer than expected but the outcome was positive

Management company will charge you refundable deposits at move in and then refuse to give them back, claiming they were nonrefundable fees

I would leave starts if that was an option When I rented my apartment at the Girard building in Boston it was under reasonable management months into my residence the management company changed to Equity Residential and the services became abysmal Mail was no longer being delivered, packages would be lost regularly and the staff were unhelpful Fast forward to the end of my lease and trying to leave I complied fully with the lease agreement to provide in writing my notice to leave days prior to the date I moved out I received email confirmation that it was received but they would like me to fill out their form It took a few days for my schedule to match up to their limited hours to complete this additional form After moving out I received a bill that I had broken my lease days early and was being charged a fee for this When I explained that they had received a notification days earlier and even provided the email they stated it was not valid because it was not on their form This is not a stipulation of their lease The form is not even available other than from them at the time you provide your notice to leave I provided a letter drafted by my lawyer that again explained the situation and provided a check that I would give as payment in full (annotated clearly on the check and in the letter accompanying it) The check was cashed and I did not hear anything else back Now weeks later I am being hassled by a collections agency for the fraudulent payment The incompetency and predatory practices from this company is ridiculous I would recommend avoiding interacting with this company at all costs

called and left a voicemail to get in touch with corporate yesterday, November 28thFor the purposes of corrective action and reconciliation, please forward or provide the best contact to address this toWe’ve dealt with multiple on site representatives and have not been assisted the way we deserve to be and quite frankly, it’s frustrating to get a hold of anyone else who can breakdown and detail point by point what we need to rectify everything (past and current)From inception, I have laid out issues/problems up until the present time, for referenceTopics/Subjects addressed in this email as to why we are leaving: Prorated month - discrepancy (December 2018) advertising on Company’s Website / Incorrect Information provided Illegal Practices / Compliance with Move Out Inspection Criminal Activity without safeguard measures/improvement Revision to leases without Lease Addendum Misleading “$off” special Term agreements and prorated rent To whom it may concern, I am sharing what I have witnessed/endured by far regarding poor and unethical business practices that have been conducted throughout my entire experience residing at The Cleo, owned by Equity ResidentialIn addition to that, I am seeking explanation/clarification on some confusing and contradicting information related to our move out arrangementsUPON MOVING INTO THE CLEO AND PREMATURE PHASES To begin, I inquired on a floor-plan that was publicly advertised online through the Equity Residential website and was informed that the unit would be available at a later dateIt was 1st floor, cheaper monthly rent than what was being shown to me via a tourUpon agreeing to a December 21, commencement date, I checked on the unit (cheaper one) that I was more interested in and saw that the post was advertised at an available modate of December 22, (day later, and cheaper monthly rent)Due to the tight time-frame and financial allotment in place, I did not bother to pursue further clarification once again because I felt that it would lessen our chances of becoming eligible/accepted as a tenant through this residential companyMoving forward, lease was signed, and all tenant requirements were delivered on time and to the appropriate party, but I encountered another hiccup, shortlyPrior to signing the lease through the Docusign portal for electronic signing, I was reviewing the breakdown of charges that would shortly be dueFrom deposits, application fees, renter’s insurance, prorated rent, 1st month’s rent, special, etc., I managed to make sense of it and as a prospective tenant, ensured to proceed accurately and accordinglyI even asked again about a $credit we were promised as it was aforementioned through the physical tour of the unit and via verbal discussion (witnesses as well present and can attest to this), I was informed that the special would be $off the first month’s rent, which is also what is being advertised on Equity Residential’s websiteI do have email correspondences to show that the lead/landlord (Tenicia) that was assigned to this account reassured me it would be applied the day we move inI was relievedFirst few weeks, it was apparent that there was a leak below the kitchen sink (obviously could lead to mold if persisted and we made sure to report on it) and assigned parking issues/mixupsOn top of that, come to find out ~ a month later, a lease agreement had been revised showing a deposit that initially had $now decreased to $I was trying to find the Lease Addendum to accompany this revision as this would have been required for every landlord to provide And that first month special of $off the rent, ended up becoming a tricky and deceitfully well played misleading somewhat scamWell played because it continues to work if the company til this day uses that to attract their future rentersWithin the same email chain showing the history in back and forth correspondences pertaining to this specific subject, the landlord/lead/consultant (Tenicia) had now changed her story from first month special to deposit specialI’m sorry, but what is a deposit special? A deposit is something you intend to get back anyway and is nothing that would be guaranteed as an owner’s safekeeping? I found it bizarre and now all of a sudden, we were forced/threatened to sign the revised lease agreementI use the term forced and threatened because there was nothing that could be done since we were just settling in and had this late fee hanging over our heads, everything needed to be paid had been paid, and there was no turning back, especially from a legal perspectiveIn addition to that, realistically speaking, it would be very difficult to battle this out, find a new place, cough up more money, and look into legalities as well as legal advisement, etc.; just to rectify something that would be considered as “minuscule” damagesTo avoid extra fees such as “late payments” and worrying about $because we were standing by our principles and morally speaking, it did not feel right accepting this, however, it was decided that we just let it go and be as it may and come to the hard fact that a security deposit went from $to $and splitting that among individual incomes, it’s really not much you’re losing I guess… Trying to look at the bright side of it allABOUT HALFWAY INTO OUR LEASE AT THE CLEO Roughly months later, another upsetting situation arose and negligence on Equity Residential once again, with their lack of pro-activeness and enforcement of community rules and securityAround 3:am someone was attempting to break our living room window (considered as threat/harassment, mind you)At this point, it was safe to say that this is dangerous and can be a possible breat this point considering the time and amount of force that could be felt all around the apartment unit (literally vibrating through the walls)The amount of weight that was being struck again and again for minutes was not only scary/traumatic, but also dangerous for your tenants!!!! We called as we should, especially since law enforcement keeps record of every call/reportThe dispatcher was on the line with us the entire time this was occurringThe police officers (there were 2) informed us that apparently it was a drunk man who thought he lived in our unit?! So upsetting and Equity Residential did not do their part in acknowledging how concerning this is, especially since they accepted this person as a residentAll the feedback that was received by Tenicia as we tried to share with her: Courtesy Patrol days/week and the phone number-- I am sorry but if my life is at risk, I am going to call 911, plain and simpleThat’s what we’ve all been doingAsking if there were damages-- Wow, why don’t you guys just come and investigate instead of being worried about what costs might be incurred? Proposing to purchase an alarm system and making sure windows are locked and secured-- So unbelievableObviously the windows were locked and the securing part is out of our controlWe didn’t install the windowsWhy not an “I’m sorry, I hope you are okayWhat exactly happened?” None of that! However, the organization’s terms say otherwise as it is perceived that safety is a priority and that there will be repercussions as far as criminal activity goesI don’t even think that individual was reprimanded? We couldn’t even get any of his information? We could not even have management bring any awareness whatsoever to other tenants regarding this situation because as a resident in this building, I would hope that the neighbors around me would look out for me the way I would look out for themI know for a fact that someone heard the noise that early morning, but did not do anything about it**We see emails from management about people improperly parked, but management rejected our proposal to use our situation to motivate an ongoing cultivation of togetherness and support for our neighbors here at The CleoCOMPLETING MOVE OUT PROCEDURES AND MONTH TERM FULFILLMENT Fast forward to the currentSending our day notice, we come to encounter more problems as far as questioning why there were extra charges for our final month’s rent? Inquiring on these, the representative working at the time basically said in summary, “you signed the lease, there’s nothing we can doThat’s how the system works, and you’re obligated to pay even after your month term hereWe cannot change the contract” Are you kidding me? We’re now at fault because our initial representative (Tenicia) who assisted us in moving in was currently away from the office (she was away from the office as well around the time we moved into the apartment unit), and it was through verbal discussion that we could indicate a move out by December 22nd, since we all agreed that the 25th was a holiday and it would be exactly year (months), anywaySo you could change your system to revise a lease agreement, but you can’t honor what was explicitly said to us before we signed the lease? Our renter’s insurance policy even covers from December 21, - December 21, This was sent as well to Equity Residential and that is also a contractual termIf you observed the dates and had an issue, you would have said something, but did notPer Equity Residential’s terms, all tenants must carry renters insuranceIf you want us to pay from 21st - 25th without renter’s insurance, that would be considered a breachThis is evidence and sufficient enough to prove that all the parties involved were under the impression and confirmation that move-out date would NOT be Christmas Day It’s truly upsetting to us how antagonizing this company has been towards us, how dishonesty is so widespread within, and receiving no help or empathy from ANYBODY is the absolute last strawHow dare all of you who keep blaming your system for these faulty ways of maintaining an organized entityYou hire these people to serve and they cannot even take the time during their work shift to sit down with you and give you the breakdown of charges and justify why they need to be paid and make us feel at easeWhat’s the point of having a leasing office downstairs if nobody wants to actually utilize it for the purposes of retention/customer service? Yesterday, I spoke with Mandy (Mengdi) and she was crying tears of frustration and at that moment, I couldn't have it anymoreIn no way is it acceptable to communicate the way you did towards a tenant like thatA tenant who has been committed from the beginning and addressing concerns in a respectful mannerThis entire experience has been crookedPlease be cognizant of the fact that you had exceptional tenants who did not cause any trouble or inconvenience and always paid rent on timeMaybe that makes us easier for you to prey on, and it’s not okay to take advantage of us and discriminate us like this, especially since we do everything properly and have shown our contribution in the way mitigate risks/harm to the propertyAs we fulfill our obligations, it seems even the move out inspection was an issueWe were told that we could NOT see the copy of the document when the inspection was occurring and as it was completedAs one party of the residence was present (well within our right to be), we needed to ensure we can understand the notations that Sam and another recipient were making on our unitIt’s illegal to withhold this information and is totally counterproductive of what the move out inspection is supposed to convey and the sole purpose of it is so that both landlords and tenants can be agreeable and avoid misunderstandings upon moving out of the unitFor us to drag our feet like this is unbelievableIt’s the landlord’s role and responsibility to provide us with this, however, at Equity Residential, tenants must take it upon themselves to request this document in order to authenticate the predetermined chargesMandy (Mengdi) had to speak with a male representative and basically be forced to obtain the information that we were entitled to receiving in the first placeOnce the copy was transmitted, it was communicated that it would be ~$for cleaning/touch up/etcNot even explaining that wear and tear could be the reasoningSo now, that leaves us with $left from depositIt went from $to $to $in a year's timePlease take a careful and more concentrated approach and focus when you hire peopleI mean it seems everyone we've dealt with does not want to do what they are doingIt makes an enormous difference when you actually have company affiliates who actually care about making a difference and enjoy working with people and tenantsSeems every person we come across has an attitudeWhy is that? When someone has an inquiry, it’s your job to alleviate the confusion and do your best to articulate reasoning/logic! The point of everybody being on the same page is to make sure that the understanding is clear, but the intention seems moreso geared towards capitalizing and filling vacant unitsThe overall unprofessional demeanor and antics are probably why other tenants on the Revdex.com and [redacted] were miserable, dissatisfied, and left elsewhereThe lawsuits endured with this company can be a little daunting as wellLook at the bigger picture of things and not ask us questions such as “What can we do to make you reconsider ending your lease?” Everything that we wanted you to do throughout our month term, you failed us at! That’s a fact! We’re nearing the 1st and rent will be dueWe received our prorated charges prior to me sending this email, however, your system, AGAIN, is showing incorrect charges and an outstanding balance that isn’t making senseWe have a few days to reconcile this and for extra charges that were not accounted for in the past cannot just spring up and be expected for remittanceWe will pay what is owed and agreed uponmonth term is what it wasThat’s itPlease do not try to have us pay for your employees to clean up the unit before the new tenantsThat’s not part of our job and it’s very poor of you to make us financially responsible for that, especially since you offered us a higher renewal offer rate than what your website currently shows as the monthly month term rent priceYou even publicly advertised that the available date on our specific unit would be December 27, December 25, is a federal holiday, and with another leak we discovered in the kitchen on the way and maintenance crew to “touch up” and clean a few things, how realistic is that December 27th date for the new tenant? It may be realistic considering that we will be moving out December 21st and submitted our day notice on November 21st (Again, your system shows November 23rd as the notice date, which is incorrect since we were told on November 21st that the following day is a holiday and that we could send everything over on the 23rd, however initial inquiry should have been recorded because we were in compliance)BUT, you’re still having us pay up until the federal holiday (Christmas Day 12/25)It’s ridiculous and fraudulent to milk your tenants like this, by the wayFinally, it’s a misleading and falsified tactic that you indicated a federal holiday as the expiration date of our leaseWe moved in and commenced (LEASE START DATE) on December 21st and again, our renters insurance that was provided in advance reflects year, mirroring in conjunction with the exact terms you continue to advertise and empha months! The Cleo would be my 5th lease undergone throughout my residential living around the Downtown LA/Westlake/Koreatown area (since 2013)My overall credit and never late, on-time payment history, should credulously prove the credibility in what I have expressed and emphasized in this emailI cannot stress this enough how distressful this was nonetheless; far from pleasant and most of all mentally exhausting and emotionally drainingWhen time permits, please advise on our final prorated rent as it's due on the 1st and we will pay on time because we know what it means to follow through with our obligations to any company that we remit payment of rent to