Equity Residential

Mr [redacted] completed an application at The [redacted] to be added as a roommate to an existing apartmentAll of our apartments here at the [redacted] are already pre-wired with an alarm systemWe require all of our residents to pay a monthly monitoring fee, which is included in the lease agreementThis fee was disclosed to Mr [redacted] at the time of application.We have verified that the alarm company is licensed and have provided the phone number of the alarm company to Mr [redacted] so that he could reach out to them directly with any questions.We see no legal basis in which we would be required to refund Mr [redacted] the application fee.Thank you

Ms [redacted] carpet was professionally cleaned prior to moving in and was listed on her moinspection form as “new” condition, to which Ms [redacted] signed off onAt no point in time did Ms [redacted] indicate that there was an issue with her carpet after moving inUpon conducting a pre-move-out inspection, it was noted that a pet scan was necessary At move out, a carpet cleaning vendor was called to quote and advise if carpet cleaning was possibleDue to excess pet urine and bleach stains, a full replacement was recommended Additionally, we have notes and a photo documenting the damage to the microwave frame taken the same day Ms [redacted] moved out This information was promptly sent to Ms***.Ms [redacted] was treated the same way as any other resident, in a professional and courteous manner.The damages were charged to Ms***’s account consistent with her lease agreement

Mr [redacted] reported damage to his BBQ grill from plow damage Plowing began on Friday 1/22/and resumed through Tuesday 1/26/due to a large snowstorm We sent an email out to all residents on 1/21/informing them that plowing will be taking place Mr [redacted] contacted our office on 1/27/reporting damage to his grill but never reported damage to his car The plowing company agreed to send Mr [redacted] a check for the grill which he is aware of Mr [redacted] had not initially reported damage to his vehicleAs such, we are reaching out to the plow company at this time to discuss possible reimbursementWe are, however, still waiting for Mr [redacted] to provide pictures of the damage to the vehicle and the receipt or estimate of damages

We had a previous issue with this company thought to be resolved however they are now going back on their word from what was told to us Initial complaint is # [redacted] thought we sorted things out by a transferring apartments and waive amenities fee by CM - Marco [redacted] A fee that Marco agreed to waive was because of the "confusion" we had with denial of our transfer to purposely keep us in a bedroom so we could pay more rent, instead of decreasing to a bedroomIn the closed office conversation to sort out our issues we had with Marco, he stated that he would transfer us into a bedroom like we initially requested and also stated when you renew your lease on your same apartment an amenities fee is not charged but when you transfer there is one charged, however, stated he would "go ahead and take care of the fee for us" for our troubles and so we can start a clean slateMarco transferred to another property shortly after and of course nothing he promised was done Our n

Please see the attached LeaseNote that $deposit and rent is paidThe leasing company arbitrarily charged an additional $amenity fee, which was paid onceThey also charged $application and $lease admin fee, these charges should be refunded immediatelythanks

The Equity Residential management team has been grossly negligent of their responsibility to maintain the property during my time as a resident in the [redacted] Apartment CommunityThe issues started on moday when our apartment had missing cabinet doors and handles, and had not been adequately cleaned prior to our moving inThe issues have continued throughout the yearThe primary concern is that the fire alarms are faulty and go off every time it rainsThe alarms will sound for hours at a time, and at all times of the day, thus making the residence uninhabitableThe management team has sent out mass emails informing residents to stay indoors and ignore the alarms, which is a direct safety risk to all individuals who live within the communityGenerally speaking, the maintenance team does not respond to maintenance requests, or will close out the requests without entering the apartment to resolve the issueThis has been consistent when dealing with the faulty alarm systemR

I am writing to dispute the following item that one of your portfolio properties, “ [redacted] ***” and/or your partner debt collection agency, ***, provided to [redacted] , [redacted] , and [redacted] I kindly request that it be removed (deleted) from my creditPlease send correspondence to my address confirming that the erroneous item has been removed from my credit history I was a resident of [redacted] Villas, an Equity Residential Property, with a move out date of 9/8/This was days additional to the original 1-year lease term, for which I visited the office and spoke to XXXXX , who agreed that I could stay an additional days at the pro-rated original rent After moving out, I was sent a bill where it showed I owed [redacted] Villas payment, however I had some questions on the charges to which the community managerShe said that she would try to find an explanation from their Accounting department but in the meanwhile she verified my credit would not be affected, even though

In December of my wife and I moved into an apartment at [redacted] Apartmens on [redacted] Rdin Santa [redacted] CA At the time my wife had active acute sarcoidosis We did not know at the time but we soon found out that second hand smoke was a trigger for her sarcoidosis to be come active When she was exposed to even small amount of cigarette smoke she would be unable to breath Unlike asthma sarcoidosis cannot be resolved with an inhaler We would have to take her to a clinic until the episode passed The nieghbors smoked on their balconies The smoke would seep into our apartment rendering it unlivable for my wife We spoke to the neighbors, we tried keeping the windows shut Unfortunately we were unable to keep the smoke out We took this issue to rental management at [redacted] *** They offered to allow us to move into another apartment on the other side of the complex away from smoking tenants We agreed to move and signed a new lease for the new apartment an

To Whom It May Concern,On October 5th, Ms*** sent an email through our resident relations link that was, in turn, sent to the community manager to respondMs*** is disputing the late fees that are being charged as a result of not submitting payment when due on the 1stWe do allow a grace period until the 3rdHowever, in-person payments must be received by the close of business on or before this dateThis requirement is clearly defined in Ms.***’s leaseThough she stated that she has never been late before, it is a result of multiple late payments that Ms*** must now make her payments in person with certified fundsMs*** slid the check under the back door of the office after 9:am on October and after the office had already opened.This explanation was provided to Ms***She was not satisfied with this response and sent a second email to our resident relations linkUpon receipt of the second email, [redacted] , Regional Manager from our corporate office responded to Ms*** reiterating our policy concerning payment and late fees.In previous instances, Equity Residential and the staff of [redacted] Square have discussed our late fee policies with Ms*** and have credited over $in late fees in good faith to Ms***’s accountIn fact, Ms***has paid her rent late out of months she has been a resident of [redacted] Square.Ms*** was charged a late fee consistent with the terms of her lease

We are in receipt of the customer’s complaint that was filed with the Revdex.com in regards to some monies that remain outstanding regarding their prior tenancy at [redacted] apartmentsThe customer entered into a fixed term written lease agreement that went from February 17, through May 17, at a monthly rental rate of $per monthAt the inception of the tenancy the customer paid a security deposit of $The customer voluntarily vacated the premises at the end of the lease term and upon receipt of the keys [redacted] performed a move out inspection of the premisesAn inspection of the premises revealed damages beyond reasonable wear and tear that were caused by the customerA statement of deposit was sent to the customer as required by the Massachusetts security deposit statute with an itemization of damages along with a breakdown of the charges which ultimately resulted in the customer owing $to [redacted] apartmentsAt all times [redacted] has complied with Massachusetts laws governing the customer’s tenancyThe customer’s allegations that the apartment was not maintained or managed properly are not supported by the facts or evidence and are, in our view, unjustifiedAll documentation and invoices were sent to the customer verifying the monies owed and the costs incurred by [redacted] apartments to make repairs to the premises so that the apartment could be re-rented

Initial Business Response / [redacted] (1000, 17, 2014/05/20) */ We apologize that Ms [redacted] is upsetWe were able to provide photos of the walls which were badly stained and parts of her kitchen that were not cleaned, as required by our leaseWe did, however, negotiate lower charges and refunded much of the cleaning chargeMs [redacted] was in agreement with this and she actually received a refund of her security depositWe consider this matter closed

Since July I have asked for the accounting and management team to provide an accurate accounting of charges To date they have handed off my request to several people but have still not answered my questions and or provided supporting documentation They are also charging me fees on the amounts in dispute and posting collection notices on my door with PII information displayed which is a violation of the Fair Debt and Collection Practices Act I can't seem to get the management team to address the issue and I keep receiving threatening notices for $in dispute I pay $4,per month and have paid all my rent to date They have been charging me for fees on apartments I do not live in I need help to get this company to correct my bill and stop threatening my with eviction for unpaid balances

My name is [redacted] , I stay at ***, [redacted] Munstead Dr, Alexandria, VA The front office restricted my access to pay online through their portalI had a few returned payments because someone had hacked into my account and claimed fraudI since had it fixed and told the front office this, and they refuse to give me the access backThis led to the second issueBecause of this, I had to do Online bill payI had to submit it twice because Equity's system wasn't updating showing it was paid (see attachment for proof)Now it is the 6th and I was charged a 15% late fee just because their system didn't updateIn addition, I had to spend $that I can't get backBecause of me losing online access through the portal to pay I have been so inconveniencedI literally have no time to get a money order and now I am at risk for being evicted

We were charged rent everyday while they repaired the apartment for flood damage that was an issue they accepted responsibility for and had effected 15+ floors of the building We had to terminate our lease due to the fact that the Internet connection was extremely poor and basically unusableI worked from home and after months of trying to get the issue resolved I could no longer afford the loss of income due to the inability to do my job The consistent loss of connection caused me to lose multiple clients while upsetting all of my clientsWhen we viewed the property we asked the leasing office multiple times about the quality of the internet connection and explained that it was extremely important due to working from homeThey assured us that they had great internet connection and there would be no issuesUpon moving in we found out this was a complete lie, that the management team was well aware of the internet issues in the building We requested to break our lease wi

residential contract with vantage apartment mention two cars parking spots , one is reserved and other one as first come first serve role and should be number of cars equal to number of parking spots , but actually this is never happen as most of time no parking spots available at night in whole compound and leasing office continue make lease for new residents , which actually don't know where they will parking their cars , at morning there is no problem but the main problem happen by the end of the day when every one come back from work , this happen with me when come back after long day and did not find any parking spot so parking my cars in cross street compound ( this advise of security guy by phone when I called him complain no parking and a lot of unauthorized cars taking my parking spots )and they towed my car for unauthorized parking and this charge me $ plus damage happen in my cars during towing I'm looking for refund $ fee , and make sure my parking spot available

After receiving numerous harassing calls from an automated system all day instructing to call my old place of residence, I called only to be told to go online [redacted] and [redacted] refused to answer my questions regarding my charges for water, sewer, and trash which are included normally in the rent paymentThese charges appear high for a prorated day period We were also charged for reported previous damage to paint and worn-out carpetI submitted my inspection report to agent [redacted] on 2/11/by [redacted] to create a receipt [redacted] and [redacted] are not the most ethical individuals in business so I needed to cover myselfI was however, forced to sign a blank document under duress and before viewing the actual apartmentI expressed concern, but was not given an option [redacted] used the blank form in lieu of the real report to predicate charges for paint and carpetThe paint was already damaged and listed in the inspection report and the photos are of cleanable scuff marks from m

I moved out of [redacted] Apartments in OctoberMy disability caused me to have to switch jobs and living situationsWhen I went to the office to see what could be done about my lease, they had a form that my doctor signed to verify my health conditionNext we signed an Intent to Vacate Form stating that I owed $plus utilities upon move outI paid the $(acct # [redacted] ) the day I moved outI was told to check back in a month for utilitiesWhen I checked back there were additional fees of several thousand dollars Equity residential has also reported this incorrect balance to the credit bureau twice

Summary: I would discourage anyone with other options from renting at Lincoln Heights or from Equity Residential, even if the other option costs more. Our apartment turned out to be very poor value for money. If you have no other choice, as was our situation, use this review to understand the full picture going in. My fiancée and I lived at Lincoln Heights for about a year and a half in 2014 and 2015. We chose it largely out of necessity. We were not ready to buy a house but had to accommodate a dog that could no longer live with family. Very few landlords will accommodate a dog of his size and breed, forcing our hand. We were optimistic moving in, though. The staff were friendly and it seemed like a nice apartment with nice amenities, including a gym, in-unit washer and dryer, central air conditioning and natural gas heat. The Red Line was only three quarters of a mile away. It seemed like a fine landing spot until we were ready to buy. This did not prove to be the case for the following reasons: 1) Location. The T is within a mile, but it is not a particularly comfortable walk because of heavy traffic and the need to cross one of the most horrible intersections in Greater Boston at Centre Street and the Burgin Parkway. The T bus line that runs along Centre to the T (Route 238) is always packed past capacity at rush hour. Also, it’s on the Red Line, which in 2015 was suffering from continuous maintenance issues and was well past capacity at rush hour. There isn’t much around the complex besides a few cheap eats but walk around the area at your own risk, especially if you are alone and female. Women will be accosted. The City of Quincy generally was filled to the brim with unpleasant people who drive like its Mad Max. The negativity is palpable and gets to you. 2) Maintenance. Not terrible, with particularly good response in emergency situations, but very much “do what must be done and no more”. This attitude caused numerous problems during our tenancy. The in-unit hot water heater let go out of nowhere one day, causing days of disruption to replace the tank and deal with the flooding. The air conditioning unit turned out to be old and worn out. It failed during the hottest portion of summer. We had to hope that the repairs held because maintenance was pretty much barred from replacing units wholesale. Faulty work on the exhaust ducts for the laundry machinery led to hot, humid air from other people’s units blowing back into our apartment. It took weeks for the problem to be identified and resolved. Finally, poor maintenance on the landscaping (combined with tenants being lazy and not disposing of garbage correctly) led to a rat infestation late in our tenancy. I will, however, give the complex credit for excellent snow removal during the Winter of 2015. 3) Neighbors. Remember the rat infestation due in no small part to lazy trash disposal? One will have bad neighbors everywhere, but in a complex this dense you’ll have a lot of them. We had no end of trouble with other tenants “walking” their dogs off-leash, creating potentially serious conflicts when they ran up to, and in some cases outright attacked, our own dog. The complex was unwilling or unable to doing anything more than a strongly worded email, despite this being a clear lease violation. My fiancée was verbally harassed while running within the complex, as well. 4) Move-out. At the very last day there was yet to come. We paid pet rent of $55 a month for the entirety of our lease. Before moving in, this was explained as compensation for the extra wear and tear pets had on the units and on the community areas. Not so when we left. We were charged to replace the carpet (which I would hope was being taken out anyway due to rat droppings from the previously mentioned infestation) due to “pet stains”. When asked about the pet rent, the new explanation was “for the privilege of having a pet”. Could I have corrected the pet stain? Maybe if their representative had shown up for the pre-move out walkthrough they insisted on scheduling (and I stayed home from work for) and told me about it before I was turning in the keys. Oh, and they mailed my residual security deposit to the wrong address. It took six weeks to get my money back. Did they do anything illegal in any of the above? No. It’s fine to try and maximize revenue, but these guys to it to a fault. It leads to a bad experience for tenants and will bite them one day when the tide turns in the Boston rental market. Take our experiences to heart and be on the leading edge of the trend by avoiding Lincoln Heights if at all possible.

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ Contact Name and Title: ***-Digital Reputation Contact Phone: XXXXXXXXXX Contact Email: ***@eqr.com "We have taken Ms [redacted] 's complaints seriously and investigated her claim that her neighbor is smoking a controlled substance that is causing her and her daughter to be sick; however, we have not been able to substantiate her allegationsIn addition, Ms [redacted] has not evidenced her claim that she and her daughter were ill due to a condition in the apartmentHowever, since Ms [redacted] has indicated how unhappy she is living at the community, as a courtesy, we have offered her the opportunity to vacate the Premises by July 31, 2015, without penaltyWe believe this should resolve the matter for Ms [redacted] ."

We have reviewed your the [redacted] file for apartment [redacted] with move in dates of 1/15/- 8/7/10, as well as their second apartment, which was a transfer mid lease to apartment [redacted] on 8/7/Upon moving to apartment [redacted] a new lease started from 8/1/10-8/6/ We see that the [redacted] reported some issues tied to the smell of smoke in their first apartment As they indicated, they were permitted to transfer without having to the pay the required fee as a customer service gesture However, with respect to their early termination of the second lease, there is no evidence that an agreement was made to release them from their lease obligations As a result, they were charged for rent until the apartment was re-occupied, consistent with the lease agreement They were charged the remainder of December, all of January rent and pro-rated amount of through the new moof February 19th Additionally, they were charged for damages to the apartment in the amount of $185.After applying the deposit to the charges, the balance due is $ We have not found anything to support the fact that there was any issue in the [redacted] second apartment or any basis under which we would be required to release them from their lease obligations That said, as customer service gesture, and in an effort to resolve this matter fully and finally, we would be willing to accept $Upon receipt of payment, we will remove the balance from Collections