Empire Today LLC

We appreciate the customer contacting us regarding their concerns.


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Service to the installed carpet was completed on August 22nd at no cost to the customer. We thank the customer for their feedback regarding their service.

The financing company is a wholly separate company; we do not have direct access to the customer’s account. We contacted the financing company on the customer’s behalf, and we were advised on August 31, 2016, that: “The promotional change has been completed as requested below. Please allow 7-10 business days to show reflected on the customer’s account.”
The customer will need to contact the financing company regarding any interest or fees that may have been charged.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Unfortunately, I will never do business with them, nor will I recommend them to friends, family, or colleagues.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.


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We installed wall base in the bathroom area at no additional cost to the customer on Friday, August 19th. We appreciate the customer’s feedback regarding their order and service.

We appreciate the customer contacting us regarding their concerns.
The corporate office attempted to...

contact the customer by telephone without success. All credits were processed to the customer’s credit card on October 21, 2016.  We have emailed the customer receipts with the transaction numbers that can be verified by the card issuer as conformation of the credits being received.We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.
10pt">The order has been refunded per the customer’s request and all payments are in process of refunding by check. We apologize for any inconvenience.

We appreciate the customer contacting us regarding their concerns.
"Arial",sans-serif;">We’ve reached an amicable agreement to discount the order. The discount is in process as agreed.
We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled the completion of the installation for August 22, 2016. We appreciate the customer’s feedback and look forward to amicably resolving...

this matter.

We appreciate the customer contacting us regarding their concerns.
The carpet order was scheduled for...

November 23rd and installed as agreed. We have also issued a $200 credit to the credit card used for payment for the inconvenience. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.
 
face="Calibri">Upon take of up the vinyl flooring, a black mastic (adhesive) was discovered by the installer. As this type of adhesive often has asbestos in it, the installer immediately stopped the job and brought this to the customers attention.
 
For customer satisfaction and goodwill, we agreed to have the adhesive tested for asbestos at no cost to the customer. The test was positive for asbestos, and this has been discussed with the customer. We are unable to move forward until the asbestos is remediated. We do not offer such services.

Initial Business Response /* (1000, 5, 2015/06/23) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a partial discount on the order. The customer accepted this offer. We appreciate the customer's feedback and look forward to...

amicably resolving this matter.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am hoping their partial refund will cover the massive electricity bill I am going to receive, and also the interest paid on the charge that cleared PRIOR to any installation. I appreciate them making an effort to fix this once I went through the Revdex.com. I just know never to use their services ever again and hope others will take this into consideration before booking their services.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I do have a concern about the seams in the hallway between bedrooms, and I am waiting to see if the will lay flat on their own before finishing this complaint.
Sincerely,
Patricia [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We will wait for the independent inspector's report.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  we are not pleased with the final result, we are just settling with it. The stress and hassle was undesireble. We regret ever contracting empire. We will not recomend. empire. We will get area rugs to hide the remaining damage to our new floors untill we can afford to hire another contractor, we are frustrated as this was a loss of 6500 dollars. Empire did refund for the toilots however we got the short end and lost and are not coming out whole.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns.
 
face="Calibri">Service to the transitions was completed on May 27th. Additionally, we have offered to refund the service fee for the repairs out of warranty.

We appreciate the customer contacting us regarding their concerns.

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Services were completed on Tuesday, August 30, 2016. We appreciate the customer’s feedback on their experience.

We appreciate the customer contacting us regarding his concerns. The installations have been completed, and we have reached out to the customer and left a message to confirm he is satisfied. We appreciate the customer’s feedback and look forward to amicably...

resolving this matter.

Complaint: 11640792
I am rejecting this response because: I have received nothing from this business yet and after talking to "upper Management" I am not at all confident that they are addressing the root problem.  So far everyone that I have talked to has told me a different way this should have been handled.  This has never been about the actual gift card but about how they handle their business.
Sincerely,
Ronald [redacted]

We appreciate the customer contacting us regarding their concerns.
At the...

customer’s request, we have canceled the order and issued a full refund of the deposit to the credit card used for payment. We thank the customer for their feedback.

Initial Business Response /* (1000, 5, 2014/05/20) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer regarding the issues he is experiencing with his product, and we are scheduled to inspect on May 21, 2014. Once we review the inspection...

results, we will contact the customer to discuss possible resolutions. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On Wednesday May 21, 2014 a representative from Empire came to my house and took pictures of the defective flooring and said they would get back to me with a resolution. As of now I haven't heard anything more from Empire. This is exactly what they did the first time. They have not made any attempt to resolve the problem.
Final Business Response /* (4000, 9, 2014/06/05) */
We have been in contact with the customer and offered a replacement with hardwood at a discounted cost. The customer is currently considering this offer and will contact us once he has made a decision. We look forward to hearing back from the customer and amicably resolving this matter.
Consumer Response /* (2000, 15, 2014/07/02) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
Defective flooring has ben replaced to my complete satisfaction.