Empire Today LLC

Initial Business Response /* (1000, 5, 2015/01/23) */
We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and advised that a gift card for her referral was sent out, but was returnedA gift card will be sent to the new address she providedShe
should receive the gift card within business daysWe appreciate the customer's feedback and hope to assist her with future home improvement projects

We appreciate the customer contacting us regarding their concerns
"Arial",sans-serif">
Service was completed on November 11thWe also discounted the order for customer satisfaction and goodwill
We thank the customer for their feedback regarding their order

We appreciate the customer contacting us regarding their concerns
"Arial",sans-serif;">Installation was completed on November 25th and we discounted the order for the inconvenienceWe appreciate the customer’s feedback

We appreciate the customer’s feedback regarding their experience
blackArial",sans-serif">
Unfortunately, we do not have an installer who can install shuttersWe have offered to reimburse the customer for installation and also further discounted the order for the inconvenience

The local office spoke to the customer on November 18th and agreed to a discount to settle the claimFurther, we will replace the carpet & tack stripThe customer has scheduled service for December 1st
We thank the customer for their feedback

We appreciate the customer contacting us with her concerns
"MARGIN: 0in 0in 0pt">We have offered to service the installed hardwood flooring and provide a discount on the purchase price. As the customer is asking for a larger refund, we have also offered 50% refund to keep the flooring “as is” so they may have serviced by another contractor
The customer is considering our offers and we look forward to her positive response

I sat an date to have vinyl put down, the instalers came looked at the job,they said did not have materials to finishThey left with with out doing anything,said they would call and let me know what was going oncalls to the no and nobody called me back,called the sails man and he said he would see if he could do something,still no calls, the next morning a man calls, and I tell him what is going on so far, which is nothing, he said he would check and call me backthis is days and still don`t know what is goingPOOR WAY TO RUN A BUSINESS

Complaint: ***
I am rejecting this response because:
I would like to know when the business has contacted usThey contacted me once and told me that they will call back to schedule someone to setup a dateRegardless, they agreed to fix the problems and they should be fixing it as the while floor is sqeaking everywhere and even with one year labor warrantyWhen they sold us this product they quoted high quality workmanship and lifetime warranty on the hardwood and it dents on a drop a remote This is regular wear and tear that we are talking that is not up to the markI want them to tell me what their lifetime warranty supports because right now,I have a product that is sqeaky all over and the dents and chips very easily.My year old contractor grade hardwood in my kitchen where the wear and tear is more has held up better than this hardwood that is just years old.
Sincerely,
*** ***

We appreciate the customer contacting us regarding his concernsWe regret the delay in completing the installation and any inconvenience that occurred as a resultWe have spoken with the customer and offered a partial refund, and the installation is
scheduled for February 27, We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us with their concerns
0pt;">
Services were completed as agreed on Tuesday, November 1stWe thank the customer for their feedback regarding their order

Thank you for contacting us regarding your concerns
face="Calibri" size="3">The local office has reviewed the installed flooring and offered repairs under warranty at no cost to the customerWe are currently waiting for the customer to confirm a date for repair

Thank you for contacting us regarding your concerns
face="Calibri" size="3">Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment to the credit card used for payment
We look forward to working with the customer on future home improvement projects

Complaint: ***
I am rejecting this response because: I feel Empire has not made enough of an attempt to clean the grout off of the tiles, and I have many different colors of grout sue to prior attempts by original installer to clean, unsuccessfully. New grout done with tiles that were replaced, with the repair, is correct color, but is much darker than all other areas, which vary from white to many different shades of tan and brownI have sent many photos of current condition of floor to Installment Manager
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and have agreed to refund the order and provide an additional monetary accommodation for the cost of the
inspectionWe appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding his concernsWe regret the delay in the refund and any inconvenience that occurred as a resultWe have spoken with the customer and advised that the refund for his cancelled order has been processed and
issued back to his credit cardWe appreciate the customer’s feedback

We appreciate the customer contacting us regarding their concerns
0pt;">For customer satisfaction and good will, we have agreed to repair for the one (1) tile at no cost to the customer

Final Consumer Response /* (450, 5, 2014/02/24) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
Received full refund

Unfortunately, the replacement material had a different color tone (dye lot), than what was previously installed
0in 0pt;">
We are in the process of ordering additional material with which to complete the repairWe apologize for the inconvenience and will contact the customer as soon as the material is available

We appreciate the customer contacting us regarding their concerns
0pt;">Installation was completed on October 8thThe local office reached out to the customer regarding any open issues without a return call
We thank you for your feedback regarding your order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meEmpire has agreed to damages paid of $to be paid within BD to close issueSincerely,
*** ***