Empire Today LLC

We appreciate the customer contacting us regarding their concerns
0pt;">Service was completed on October 12th and 13thWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer, all services were completed on August 5, and we have process the agreed accommodation We appreciate the customer’s feedback and consider
this matter resolved

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and will schedule the replacement of two offices and a hallway with new carpet, as well as replacement of the cove base installed.
We have also agreed to provide a discount for the inconvenience and damages that have occurredWe appreciate the customer’s feedback and look forward to amicably resolving this matter

Initial Business Response /* (1000, 5, 2015/06/02) */
We appreciate the customer contacting us regarding her concernsWe regret the issues that occurred with the billing and any inconveniences that occurred as a resultWe have spoken with the customer, and she has confirmed that she has
received the refund for the cancelled orderWe appreciate the customer's feedback
Initial Consumer Rebuttal /* (3000, 7, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They handled this horriblyThey gave me back the money they stoleThey blamed me for the errorNice
Final Consumer Response /* (2000, 8, 2015/06/03) */

Initial Business Response /* (1000, 5, 2014/03/07) */
We have been in contact with the customer to apologize for the missed installation appointment and any inconvenience that occurred as a resultThe customer advised that he has already purchased from another companyWe appreciate the
customer's feedback and hope to assist him with future home improvement projects
Final Consumer Response /* (2000, 7, 2014/03/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Only after the Revdex.com was contacted Empire Carpet reached out to resolve this caseI am overall not pleased with how Empire carpet does not make it a priority in handling problems with their customers & makes no effort to come out personally to my location to resolve the problem.Because of this I decided not to do business with Empire carpet dispite any discounts & offers made by the company to me

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and come to terms on a monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this
matter

We appreciate the customer contacting us regarding their concerns
face="Calibri">Per the customer’s request, the order was canceled and the deposit payment was refunded on July 18, 2016, in full to the credit card used for paymentPlease allow up to business days for the refund to post

We appreciate the customer contacting us regarding her concernsWe have adjusted the order to reflect the correct
product and agreed to a price with the customerThe product is currently on order. We will contact the customer and schedule the installation at their convenience once the product arrivesWe appreciate the customer’s feedback and look forward to amicably resolving this matter

The local Customer Service Manager spoke with the customer on December 27th and
offered to replace the installed carpet for only the customer’s cost of the labor
The customer advised he will speak with his wife regarding our offer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.
Empire statement is not accurate about the time frame to get my refund. It took them business days to finalize the transactionThank you for your assistance
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11681280, and find that this resolution is satisfactory to me, as long as the company follows-through on this commitment and at least calls with a new date if no repair technician is able to make it this Thursday
Sincerely,
Elisabeth ***

Initial Business Response /* (1000, 5, 2015/10/13) */
We appreciate the customer contacting us regarding her concernsPer the customer's request, we have been in contact with her via emailWe look forward to hearing back from the customerWe appreciate the customer's feedback and look
forward to amicably resolving this matter
Initial Consumer Rebuttal /* (2000, 7, 2015/10/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We came to an amicable agreement

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and service to repair the carpet is scheduled for July 5, We appreciate the customer’s feedback and look forward to amicably resolving this
matter

We appreciate the customer contacting us regarding their concerns
face="Calibri">
As requested, we canceled the customer’s order and refunded the deposit payment of $in fullThe refund check was sent to the customer by Fedex on July 8, 2016. We look forward to working with the customer on future home improvement projects

We appreciate the customer contacting us regarding their concerns
face="Calibri">The local office contacted the customer to change the stair covering from laminate to wood, which is better suited for stairsWe thank the customer for their feedback regarding their order

Initial Business Response /* (1000, 5, 2014/06/25) */
We appreciate the customer contacting us regarding his concernsWe have been in contact with the customer and offered to credit the full amount of his carpet order towards replacement with laminateThe customer accepted this offer, and
the replacement will be scheduled at his convenienceWe look forward to hearing back from the customer and amicably resolving this matter
Initial Consumer Rebuttal /* (2000, 7, 2014/06/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: ***
I am rejecting this response because:
I was not told anything about moistureThe men that came and inspected the flooring said that it was a manufacturers defect and their supervisor would contact me to schedule the repairNow all of a sudden it's moisture with the additional insult of "urine"I contacted them multiple times before June with no responseIt is not good business practice to tell a customer one thing then do something elseThis has been a horrible experience in addition to what it seeming to be a waste of several thousands of dollars
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI returned their call and informed them that the issue has now been resolvedSincerely,
*** ***

Thank you for contacting us regarding your concerns
face="Calibri" size="3">Per the pre-installation check list, we do not cut or service doors, especially steel doorsWe recommend the customer contact a professional with expertise in such adjustments

We appreciate the customer contacting us regarding their concerns
"Arial",sans-serif;">While this product is out of stock, we were able to locate material to offer for this customer paid repairThe product has been shipped to the local office & we are scheduling a mutually convenient time to complete the repairs
We thank the customer for their feedback regarding their order