Empire Today LLC

We appreciate the customer contacting us regarding their concerns
"Verdana","sans-serif"">All services and installations have been completed as agreedWe appreciate the customer's feedback regarding their order

We appreciate the customer contacting us regarding their concerns
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All services were completed on September 21, and the customer signed off that they were satisfiedAgain, we thank the customer for their feedback regarding their order and service

We appreciate the customer contacting us regarding their concerns.
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The laminate flooring was installed in August 2015, the one year labor warranty has lapsed. The local office has contacted the customer; service to the installed floor out of warranty would be at the customer’s cost. The customer has refused service at his cost.

Complaint: [redacted]
I am rejecting this response because: it took almost a m9nth for Empire to respond to my request. during this long interval I received phone calls from sales wanting to set up appointments for new blinds! also a salesman came to my home to talk about new blinds when I specifically stated the appointment was for damaged existing blinds! Empire doesn't know how to communicate with each department not customers. Lots of complaints on Revdex.com website state the same concerns.
Sincerely,
[redacted]

Revdex.com:
Empire has agreed to schedule the repairs the week of 8-1-2016, I have agreed to this but reluctant that it will happen based on all of the other appointment that have been previously scheduled and no one showed.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and come to terms on a monetary accommodation. We appreciate the customer’s feedback and look forward to amicably...

resolving this matter.

We appreciate the customer’s feedback.
 
New Roman" size="3"> Service was completed on October 14th as scheduled. We have also discounted the order with the agreement of the customer.
 
We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have placed an order for the necessary parts needed to repair the window treatments.  The parts will be shipped directly from...

the manufacturer to the customer with “how to” instructions. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Initial Business Response /* (1000, 10, 2015/04/22) */
We appreciate the customer contacting us regarding her concerns. We regret that the installation was not completed as scheduled. We have spoken with the customer and advised that, per her request, the order has been cancelled and the...

refund for the deposit has been processed. The refund check will be sent to her provided mailing address within 10 to 15 business days.

We appreciate the customer contacting us regarding their concerns.
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We the customer’s request, we have canceled both orders and refunded the deposit payments in full. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns.
 
face="Calibri">The local office contacted the customer and rescheduled the installation for July 13th. Installation was completed as agreed. We apologize for the inconvenience this matter caused.

We appreciate the customer contacting us regarding their concerns.


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The customer paid a fair and reasonable price for the products and services received. We offered a small discount for any waste product, but the customer preferred to have a small piece of carpet delivered. The carpet was delivered to the customer on August 12, 2016. We thank the customer for their feedback regarding their order.

We appreciate the customer contacting us regarding their concerns. We will replace the cove base per the customer’s request at a date convenient to the customer. We will also hire a certified professional cleaning company at no cost to the...

customer to clean the adhesive residue resulting from the original installation.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.

The accommodation has been processed and will be issued back to the customer’s financing account. Additionally, per the customer’s request, we will provide him with an extra piece of carpet and deliver it at his convenience. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.

size="3">The agreed upon refund was processed to the customer’s finance account on November 22nd.
We thank the customer for their feedback.

Initial Business Response /* (1000, 10, 2014/06/18) */
We appreciate the customer contacting us regarding her concerns. The refund check for the cancelled order was mailed to the customer on June 13, 2014. We appreciate the customer's feedback and hope to assist her with future home...

improvement projects.
Initial Consumer Rebuttal /* (2000, 12, 2014/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company refunded my deposit yesterday June 18th. The way this was handled was very suspect. I dont think I would have received my deposit had I not filed a complaint with Revdex.com. thank you. I will never use their services again.

Initial Business Response /* (1000, 5, 2014/02/19) */
We have been in contact with the customer and advised that a replacement will be done under warranty. The replacement is scheduled to be completed on March 1, 2014. We appreciate the customer's feedback and look forward to completing the...

replacement.
Final Consumer Response /* (2000, 7, 2014/02/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have called and scheduled the install for March 1, 2014. If that actually happens, I will be satisfied with that resolution.

We appreciate the customer contacting us regarding their concerns.
 
0pt;">The refund check was sent to the customer by [redacted] and delivered on October 4, 2016. We appreciate the customer’s patience while this matter was addressed.

We appreciate the customer contacting us regarding their concerns.


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We installed carpet for the customer in June 2013. We inspected at no cost to the customer. To move forward with a manufacturer’s warranty claim, we must have proof of a professional cleaning every 12-18 months per the warranty guidelines.

We appreciate the customer contacting us regarding her concerns. We have been attempting to reach the customer via telephone to discuss our offer of a discount. We appreciate the customer’s feedback and look forward to amicably resolving this matter....