Empire Today LLC

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Service has been completed as agreed and the customer also confirmed receipt of the payment for damages

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The white trim was dropped off with the customer on September 29, as agreed
We look forward to working with the customer on future home improvement projects

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11pt">Repairs were completed under warranty and we’ve discounted the order for the inconvenienceWe appreciate the customer’s feedback regarding their experience

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"margin: 0in 0in 0pt;"> Service was completed on November 1stWe've spoken to the customer and discounted the order for the inconvenience
We thank the customer for their feedback on their order

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For customer satisfaction and goodwill, we have agreed to re-stretch the carpet as a one-time courtesy at no cost to the customer

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As the customer requested, we have canceled the order and issued a full refund to the customer's [redacted] on fileThe refund was processed on September 22,
We look forward to working with the customer on future home improvement projects

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Per the customer's request, we have scheduled service for November 25th

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The customer has been contacted by the local office to schedule replacement

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Replacement window treatments were ordered on September 23, 2016; orders can take up to three (3) weeks for fabrication and shippingThe local office will contact the customer directly to schedule installation once the products have been received

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"margin: 0in 0in 0pt;"> The refund check was sent by [redacted] and received by the customer on Wednesday, September 14thWe apologize for any inconvenience

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We spoke to the customer by telephone on January 10th and requested copies of the receipts for processional cleaningThe customer advised they were busy with some medical issues, but would forward at their earliest convenience

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"margin: 0in 0in 0pt;"> Service is scheduled for Saturday December 31st

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"margin: 0in 0in 0pt;"> The customer's deposit has been refunded to the credit card used for paymentAdditionally, we have forwarded a check to reimburse the customer for the testingPlease allow up to fifteen (15) business days to be received
We thank the customer for their feedback on their order

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"margin: 0in 0in 8pt;">We spoke with the customer on November 2nd and advised that he has been approved for two (2) gift cardsGift cards are handled by a 3rd party vendor, Please allow up to business days to receiveWe thank the customer for their feedback regarding their order

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At the customer's request, we have canceled the order and will issue a full refund of the deposit payment
We look forward to working with the customer on future home improvement projects

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Installation was rescheduled for October 28th and installed as agreedWe have also discounted the order for the inconvenience
Please note, there is a substantial open balance on this accountPlease contact at your earliest convenience so we may discuss[redacted], Office Manager: [redacted]

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"Verdana","sans-serif"">Installation was completed on August 22nd; we appreciate the customer's feedback regarding their experience

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We apologize for any inconvenience in processing the paymentInstallation of the carpet order is scheduled for today, October 17,
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The regional manager spoke to the customer on October 27thWe have agreed to replacement with a discount in exchange for a signed agreement

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"margin: 0in 0in 0pt;">The local office spoke with the customer on August 25, and offered to remove the laminate flooring from the stairs, and replace with carpetThe customer asked us not to contact her further as she is consulting with her attorney