Empire Today LLC

We appreciate the customer contacting us regarding their concerns.
We...

apologize for the installation taking longer than expected. If the customer would like to forward receipts for any materials purchased out-of-pocket, we would be happy to review for reimbursement. We thank the customer for their feedback.

Initial Business Response /* (1000, 5, 2015/09/15) */
We appreciate the customer contacting us regarding his concerns. We regret that the installation was not completed as initially scheduled and any inconvenience that occurred as a result. Per the customer's request, his order has been...

cancelled, and the refund of his deposit has been processed. We appreciate the customer's feedback.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response because they did refund me, but of course no one contacted me to tell me. I still 100% believe this is a garbage company with horrid customer support and a massive scam. Go read the reviews on Yelp and ConsumerAffairs; Thousands of negative comments...

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the carpet installation was completed on June 4, 2016. We appreciate the customer’s feedback and consider this matter resolved....

Complaint: [redacted]
I am rejecting this response because: as of July 26-2016 I  I am still living with the carpet unfinished and my transition to the new laminate floor still damaged.  Several people have looked at the problems but no one has fixed anything!
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and have agreed to...

have a certified inspection conducted of the installed flooring. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
Elena, with the Denver area Empire Today has been wonderful through this process. I would like to personally thank her for the follow up, and the follow through. I look forward to the new carpet next week! :) 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.
 
face="Calibri">A new 15 foot piece of carpet was ordered for the bedroom in question, and replacement scheduled for July 23rd. The installers arrived as scheduled, however the customer was not at home. After leaving several telephone messages and waiting an hour at the home, the installers left the job site.
 
We would be happy to reschedule the replacement at the customer’s earliest convenience.

We appreciate the customer contacting us regarding their concerns.


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The installed floor was fully replaced under warranty at no cost to the customer August 24, 2016. We thank the customer for their feedback regarding their order and service.

Complaint: [redacted]
I am rejecting this response because:
No one has contacted me. What phone number was this message supposedly left on?
 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.
"Arial",sans-serif;">The customer was approved for the referral gift card and contacted on October 31st to advise same. The cards are processed by a 3rd party vendor, please allow 15 business days to receive.
We thank the customer for their feedback regarding their experience.

We appreciate the customer contacting us regarding his concerns. We met with the customer on February 11, 2016 and confirmed that the correct floor was installed. The customer advised that he has no further...

concerns at this time. We appreciate the customer’s feedback.

Complaint: [redacted]
I am rejecting this response because:
I have responded and have sent numerous pictures, we want the kitchen floor replaced, the trim and wall fixed to its original state and the entry way area fixed.  The ten boxes proposed will not cover the kitchen which now has another area that is bubbling, just do the right thing and replace the flooring.  They said that they had spoke to my husband who had agreed to the ten boxes, this is not acceptable to me, I have asked numerous times for the company to contact me and not my husband since he is very hard of hearing and almost deaf in one ear but they continue to call him.  All I want is the floor replaced and the rest of the issues resolved.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.
Damage to the installed flooring are not...

covered by warranty. The local office customer service manager has attempted to contact the customer directly to discuss an amicable resolution.

We appreciate the customer contacting us regarding their concerns.
Service was completed on October...

19th. We thank you for your feedback.

We appreciate the customer contacting us regarding their concerns.
Service was completed on November...

19th. We apologize for any inconvenience this matter caused.We thank the customer for their feedback.

We appreciate the customer contacting us with their concerns.
 
The...

installers arrived as scheduled, but were unable to take up the pre-existing carpet as it was very stained. We have canceled the customer’s contract and issued a full refund of the deposit paid.

We appreciate the customer contacting us regarding their concerns.

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We internally reviewed the installed floor and did not suspect any defects; the customer disagrees. We have forwarded the review to the manufacturer for a second opinion. We are currently waiting on a reply from the vendor. We appreciate the customer’s patience while this matter is being investigated.

We appreciate the customer contacting us regarding their concerns.


face="Calibri"> 
Per the customer’s request, we have agreed to remove the installed flooring an issue a full refund, in exchange for a signed Agreement.

We appreciate the customer contacting us regarding their concerns.
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The customer’s carpet order was found to have a manufacturing defect in the material. As such, we have offered full replacement under the manufacturer’s warranty.
 
The customer has requested a refund, rather than replacement. While the manufacturer does not provide such an option in their warranty, for customer satisfaction and goodwill, we have offered a partial refund and allowing the customer to keep the installed carpet “as is”. We are aware of no defects with the laminate flooring, and the laminate is not involved with the warranty claim.

We appreciate the customer contacting us with their concerns.
 
The...

customer requested to cancel the order. We have refunded the full amount of the deposit payment back to the credit card. We apologize for any inconvenience this caused.