Empire Today LLC

We appreciate the customer contacting us regarding their concerns.

0in 0in 0pt;"> 
The customer’s concerns with the leak are not covered by warranty, however for customer satisfaction and goodwill we agreed to assist their plumber on October 1, 2016.
 
We thank the customer for taking the time to provide feedback on their order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Empire Today, LLC has offered to replace all the carpet in dispute for an additional $500.00 from me.  I am to drive to Denver and review the carpet choices by appointment.  I intend to do that in the next 2 weeks.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2014/07/02) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer regarding his sales experience and scheduled a new appointment for June 30, 2014. The customer later chose to cancel this appointment. We...

appreciate the customer's feedback and remain willing to work with him.

We appreciate the customer contacting us regarding their concerns.
 
0pt;">The flooring was installed in April this year; in August the customer contacted us regarding their concerns. Based on internal inspection, there is a moisture issue that occurred after the flooring installation.
 
We offer no plumbing services, and this issue was post-installation. We have recommend the customer contact a plumber, at their expense, to review and resolve the moisture issue. We would be happy to work with the customer on their cost of replacement once the site related issue is addressed.

We appreciate the customer contacting us regarding their concerns. We have cancelled the order due not being able to complete the contract as written and refunded the deposit.  We have contacted the customer to inform them of the...

cancellation.  The customer has confirmed they received their refund of the deposit. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding her concerns.

face="Calibri"> 
Both products have been installed and we’ve processed a discount for the delay. We appreciate the customers patience regarding this matter.

We appreciate the customer contacting us regarding their concerns.

face="Calibri"> 
We were able to reach [redacted] by telephone on August 4th, and he referred us to his wife at the phone number ending [redacted]. We have left several voice mail messages and sent an email without response. We look forward to speaking with the customers and addressing their concerns.

We appreciate the customer contacting us regarding their concerns.
"Arial",sans-serif; font-size: 10pt;"> 
Per the customer’s request, the order has been canceled. Nothing has been or will be charged to the finance account.
 
We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns.
"Arial",sans-serif;"> 
The damage to the carpet was found to be locally caused. We have offered to work with the customer on the cost of replacement.

We appreciate the customer contacting us regarding their concerns.
 
face="Calibri">The customer placed orders for 3 products in March 2015, carpet, laminate, and window treatments. The orders were installed as agreed and charged to the customer Wells Fargo credit card per the terms and conditions of the financing promotion. Wells Fargo is a wholly separate company.
 
We have left telephone messages to discuss the customer’s concerns regarding their finance account.

We...

appreciate the customer contacting us regarding their concerns. 
As the customer stated in the complaint, we provide a one (1) year labor warranty on all installations. As this was installed in 2012, the labor warranty lapsed some time ago and we have offered to repair for a fee.  The customer has not replied to voicemail messages to discuss service.

We appreciate the customer contacting us regarding their concerns.


size="3"> 
We contracted for an independent inspection of the installed floor; the inspector found deficiencies with the installation. As such, we fully replaced the installed floor on September 1st, using an upgraded underlayment at no additional cost to the customer. We appreciate the customer’s feedback regarding their order.

We appreciate the customer contacting us regarding their concerns.


size="3"> 
The customer originally contracted for vinyl flooring. On the scheduled date of installation, the installers found moisture in the subfloor. As such, the installation could not proceed as scheduled.
 
The customer re-selected to ceramic tile flooring at a different cost, and installation was completed as agreed with the new style of flooring. We followed-up on August 26th to install trim; all services were completed as agreed.
 
We appreciate the customer’s feedback on their order.

We appreciate the customer contacting us regarding their concerns.  We have spoken to the customer. We have offered to replace the hardwood flooring for customer satisfaction and goodwill at a deep discounted cost to the customer. The customer has accepted...

and replacement is scheduled for September 18, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

It is our understanding that all issues were resolved with service on October 31st.
 
We have repeatedly attempted to contact the customer by telephone to confirm satisfaction. Voice mail messages were left at the phone number ending 3002 on November 1st, 2nd, and 16th. Our messages have not been returned.

We appreciate the customer contacting us regarding their concerns.
face="Calibri" size="3"> 
Service was completed on September 3, 2016. We apologize for any inconvenience this matter caused.

We appreciate the customer contacting us with their concerns.
"Arial",sans-serif;"> 
The requested credit has been processed as agreed.

We appreciate the customer contacting us regarding their concerns.
 
0pt;">Per the customer’s request, we have canceled the order. As no deposit was left, no refund is due.  We hope to work with the customer on future home improvement projects.

We appreciate the customer contacting us regarding her concerns. We have been attempting to reach the customer to discuss her concerns and the issues that have occurred and to confirm if the repairs have been...

completed to her satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.
73, 125);"> 
The customer is scheduled for inspection this week.