Empire Today LLC

Complaint:...

[redacted]
I am rejecting this response because: no one ever addressed the fact that because the work was not done right in the 1st place I was inconvenienced with my daughter not having a bedroom which was a huge inconvenience for the whole house being all of her things were all over the house. Empire should have done the work right the 1st time I think Empire should at least give me a discount for the inconvenience and hassle this was.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10960220, and find that this resolution is satisfactory to me.
Sincerely,
Patricia [redacted]
Will never recommend this business highly disappointed in the lack of customer service from this organization

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and scheduled an inspection for January 26, 2016. After we review the results of the inspection, we will follow up with the customer to discuss possible...

solutions. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.
font-size: 11pt;"> 
We are unable to move pedestal sinks, a licensed plumber must do so. For customer satisfaction and goodwill, we have offered to remorse the customer for this expense. The customer has accepted our offer and advised they will schedule the plumber for the week after Thanksgiving.

We appreciate the customer contacting us regarding their concerns.
...

 
The $500 accommodation was processed by discounting the order before the customer paid. The original order amount was for $7565.00, the customer received two discounts totaling $2,500 and paid only the remaining balance of $5065.00.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, the order has been cancelled per the customer’s requested and a refund of their deposit has been processed. We appreciate the customer’s...

feedback and consider this matter resolved.

We appreciate the customer contacting us regarding his concerns. We regret that the installation was not completed as scheduled and any inconvenience that occurred as a result. The installation has now been completed, and for customer satisfaction and...

goodwill, we offered the customer a partial discount. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.
 
0pt;">The customer’s floor has minor repairs needed which we have offered to resolve under warranty.  We have also discussed a discount with the customer.
 
We look forward to the customer’s positive response to our offers.

Initial Business Response /* (1000, 5, 2014/03/11) */
We appreciate the customer contacting us regarding his concerns, and we regret any miscommunication or confusion that occurred during his sales appointments. The customer met with a sales representative on March 7, 2014, and completed his...

purchase at this time. The installation is scheduled to be completed on March 21, 2014. We appreciate the customer's feedback and look forward to completing the installation.
Consumer Response /* (450, 12, 2014/04/01) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
Empire came and made this right. They could use some better customer service in general and call back when they say they will without hanging up on us but they did try to make this right, after four months.

Complaint: [redacted]
I am rejecting this response because:
 
The main reason is there is no time/date stamp on how long to replace the window treatment!  I have "heard" the remark "we have ordered the replacement and once in, we will contact the customer to have it replaced" since back in July and it is now late October!  What is the guarantee this time and why haven't the top regional management personnel gotten involved!  My communication (consistent) with Empire Today company is well document in the files since I have been the one calling them and have not gotten any feedback, follow up or firm date of when this window treatment will be replaced.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns. We regret any miscommunication or confusion that occurred regarding the financing. We have spoken with the customer and advised that we contacted the financing company and had the plan adjusted...

to the 12 month option. It can take up to two billing cycles for this change to reflect on the statement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted]. We have scheduled an appointment for Dec. 5, 2015.  I am not going to say that I am completely satisfied until the work is done. At that point I will be glad to praise the efforts to resolve this issue.
Sincerely,
Jeremy [redacted]

We appreciate the customer contacting us regarding their concerns.
"Arial",sans-serif;">The repair appointment previously scheduled required rescheduling, we apologize for the inconvenience.
The local office has attempted to contact the customer by phone and email without response. We would be happy to complete the repairs at a mutually convenient time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business was very straightforward with me and dealt with the issue promptly and professionally.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2014/06/30) */
Contact Name and Title: [redacted]
We appreciate the customer contacting us regarding his concerns. We have offered the customer a replacement with an upgraded product at a discounted cost, in exchange for a signed release. The...

customer advised that he would like to see the upgraded product, and an appointment was scheduled for June 26, 2014. The customer has made a product reselection and he will call us to schedule the installation. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (2000, 12, 2014/07/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The amount was refunded in full and the remaining balance was processed in the manner originally agreed upon.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.
 
face="Calibri">Moisture readings in the ½ bath have been inconsistent, causing us to delay installation. The customer has requested to cancel that portion of the order and be refunded. We have agreed to that resolution and the refund will be processed to the original method of payment in 5-7 business days.
 
We appreciate the customer’s patience regarding this matter.

We appreciate the customer contacting us regarding his concerns.
 
face="Calibri">Laminate floor was installed in Feb 2015 ;in June 2016 the customer contacted us regarding the floor buckling. While the one (1) year labor warranty had lapsed, we reviewed at no cost to the customer. Our review found high moisture in the damaged areas, possibly urine damage. We have offered repairs at the customer’s cost if the material is still available from the vendor.

We appreciate the customer contacting us regarding their concerns.
 
face="Calibri">The sales manager contacted the customer by telephone and offered to reschedule the sales appointment with a discount for the inconvenience. We apologize for the inconvenience this matter caused.

We appreciate the customer contacting us regarding her concerns.
 
We...

have agreed to fully replace the carpet originally installed in 2012 at a greatly discounted cost. The install is currently in progress as scheduled.