Empire Today LLC

Initial Business Response /* (1000, 5, 2015/01/29) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer regarding his concerns with the installation and damages, and we offered a partial refund in exchange for a signed release. The has accepted...

this offer. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.
 
face="Calibri">Additional materials were ordered and the installation was completed on July 6th. We apologize for any inconvenience this matter caused.

We appreciate the customer contacting us regarding their concerns.

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A check for $340.05 was processed and is being mailed to the customer for the purchase of the transitions/moldings.  We appreciate the customer’s feedback on their order.

Empire warranty is for one year.
Manufacturer warranty is for 20 years. 
Empire indicated this should be a manufacturer issue at initial complaint call.

We appreciate the customer contacting us regarding their concerns.

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The local office contacted the customer and agreed to reimburse the customer for damages with written estimates. We have offered to service the installed floor and the customer has scheduled for August 15, 2016. We apologize for any inconvenience.

We appreciate the customer contacting us regarding their concerns.


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The customer’s order was discounted by $200 due to the rescheduled install. Installation was completed as re-scheduled with the correct style and color of flooring as contracted; no substitutions were made. The customer signed off that he was satisfied. We appreciate the customer’s feedback.

The local office spoke to the customer by telephone on Thursday December 29th and was able to reach an...

amicable resolution.
 
We appreciate the customer’s feedback regarding their order.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a partial discount for customer satisfaction. The customer accepted this offer. We appreciate the customer’s feedback and look forward to amicably...

resolving this matter.

Initial Business Response /* (1000, 5, 2014/05/09) */
We appreciate the customer contacting us regarding his concerns. We have advised the customer that, as we did not remove the appliances, we cannot be held responsible for leaks that resulted from them. We have offered the customer an...

accommodation for customer satisfaction and good will, and he accepted this offer. We appreciate the customer's feedback and look forward to assisting him with future home improvement
Initial Consumer Rebuttal /* (2000, 7, 2014/05/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We appreciate the customer contacting us regarding their concerns.
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The customer agreed to repairs and requested a specific installer. We are happy to accommodate the customer’s request as soon as the installer is available.

We appreciate the customer contacting us regarding her concerns. We regret the delay in completing the installation and any inconvenience that occurred as a result. We have spoken with the customer, and the...

installation has now been completed. We also offered an additional accommodation for customer satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.
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Flooring was installed in March 2012, well outside the one (1) year labor warranty. For customer satisfaction and goodwill, we offered to work with the customer on cost of replacement.

We appreciate the customer contacting us regarding their concerns.
 
0pt;">Per the customer’s request, we have canceled the order. The deposit payment was issued to the same credit card as used for payment. We hope to work with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns.
"Arial",sans-serif;">The carpet installation was completed on November 4th at a discounted price due to the inconvenience.
We thank the customer for their feedback regarding their order.

We appreciate the customer contacting us regarding their concerns.

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Customer was installed in December 2012 with hardwood flooring. In October 2013 the customer complaint of dents/dings, as well as squeaking in the hallway.
 
3rd party inspection was completed in November 2013. The inspector found the dents to be usage/site related and not covered by warranty. The inspector also found an irregular fastening pattern in the family room/hallway. Repairs were offered to correct the fastener issue, but the customer did not follow-up despite the market attempting to reach them several times by phone and mailing a letter. Customer contacted the market in May 2014, and again did not follow-up.
 
The customer has now contacted us again at the end of June this year. The local office has internally inspected the installed flooring for needed repairs and is determining next steps as the floor is well out of labor warranty at this time.

The local office spoke with the customer on December 19th and confirmed the requested cancelation. The full deposit payment...

was refunded to the credit card, and typically takes 3-5 business days for the card issuer to process. We look forward to working with the customer on future home improvement projects.

Service was completed as agreed on Thursday November 17th. The customer also remitted payment for the open balance.
 
We thank the customer for their feedback regarding their order.

We appreciate the customer contacting us regarding their concerns. We have contacted the customer and informed them we are not able to complete the contract as written at this time.  The customer...

has agreed to wait and have the contract fulfilled at a later date. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.


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We have contracted for an independent inspection of the installed products. Further, we have refunded the customer for damage to their doorbell.

We appreciate the customer contacting us regarding their concerns.

0in 0in 8pt;">The local office has spoken with the customer and service is scheduled for Tuesday December 13th.
We apologize for the inconvenience.