Elite Healthcare Medical Group, PLLC

We apologize for the inconvenience that this has caused you and we wish to resolve your issue as soon as possible? Please allow us an opportunity to reach out to your local team to get an idea of why the issue has not been resolved? Once we have this information someone will be giving you a call regarding the issue to handle within our policies and procedures? Thank you for your patience?

We do apologize for the lack of response and will be conducting an internal investigation to determine why the messages were not returned.? We will be reaching out to Ms*** directly to provide her with the tracking information on the refund check that was created and sent 3/17/so she can track the progress of the refund

Progress Residential’s policies and procedures are developed and maintained to ensure that all applicants and residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and for the protection of their best interests and
those of Progress ResidentialAccording to our records, this is a complaint over service requests being dealt with in a timely mannerAfter further conversations and review, we have fixed Ms***s A/C and will continue to monitorWe will investigate internally the breakdown of communication with the resident and service requests, prior to this complaintWe ask that Ms*** would please remove her complaint due to the findings of the investigation

Thank you! Our team has sent over a resolution document with the new amounts that will be refundedPlease sign via DocuSign at your earliest convenience.?

On Thursday, July 14, *** *** *** (resident) contacted the Progress Residential Dallas office with a notification that her A/C unit appeared to be malfunctioningAn HVAC vendor was assigned the case that same day and scheduled an appointment with the resident for Friday, July After the appointment, Progress Residential was informed by the vendor the unit was repairedOn Monday, July 18, the resident’s daughter (***) called the Progress Residential office with notice that the unit was not coolingThe Progress Residential team immediately approved additional repairs and a time was scheduled for with the resident to make the repairsThe resident was offered cooling units to be placed in the home but she declinedThe following day the repairs were made and Progress Residential was informed that the A/C unit was fixed.While we apologize that Ms*** feels there was a lack of communication, the Progress Residential team followed up with both the resident and her daughter (***) each step of the way to fix the issue in a short time frameAdditionally, the resident was given a $concession to their account as a courtesy for the problem with the electric billProgress Residential considers this matter to be closed

Per Progress Residential response I am not satisfied.? Due to? my main complaint is getting monies reimbursed for the March payments and the for touch up paint.? As I stated before, I touched up the requested spots that the pre inspector suggested.? (so that Progress/maintenance team) could just paint over the touchups) per inspector.? ? Again, I had lived there for years with? (Park Ave Realty -May 2014) before Progress Residential took over in( DEC2017).? Never made holes in walls or hung pictures.? Pre inspector stated that the walls were in excellent condition for living at Twin Spires for years.? (Military Clean).The above mentioned reimbursements, Progress Residential is not acknowledgingThank you for your support in rectifying this issue.V/R,*** *** ***
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[* *** *** ** *** *** *** *** *** *** ** *** *** ***? ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ** ***, and they are currently working on a solution
Regards,
*** ***
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Once again, PR has failed to carefully read the complaint and has responded with the boilerplate response it always providesEvery response on this board is the same, and as others have indicated, falsePR has not worked with me on any solution, unless parroting existing policies that violate its own lease can be considered "working with" a tenantIssuing edicts is not "working with" anyone.This response is exactly what I expected since I have been forced to work with this parasitic corporation for a year and have read other responses on this board as well of reviews of this corporation elsewhereTenants should avoid working with this corporation at all costsAnyone renting from another property management company who learns their property has been taken over by Progress Residential should plan to move when the lease expiresWorking with this company is stressful, and PR has no interest in responding to tenant needs, including repairs, safety issues, or even ability to pay rentIt should not be this difficult to pay a corporation what you owe themI'm not asking for anything that benefits me; I want to PAY them in the manner my lease guarantees I can.? Another boilerplate response from PR is not necessaryRENTERS BEWARE; RUN FROM THIS COMPANY AS FAST AS YOU CAN

While we feel terrible for Ms***'s position with her family, the Fair Housing law states that all residents must be treated equallyPer the terms of the lease agreement, the resident's rent payment was not made by the stated dateShe was sent an email on Decat 10:a.mto her alert of
this matter and the amount dueOnce the nonpayment exceeds this time frame, Progress Residential? cannot accept less than the full paymentIf payment is still not received, the resident must be issues an eviction notice.?

Thank you for your feedbackTo help resolve the confusion surrounding your utility bills, Joshua M** has sent over your statements and will be handling any additional questions you m** havePlease let us know if you have any other questions or concerns.?

Hi, ***We're sorry to hear that you feel this wayEstrella has sent you an email containing all images from your move-out inspection that support our decisionBased on these findings, the charges in resolution document are valid.?

We did receive the paperwork from Ms***, but her roommates failed to submit their portion of the paperwork to complete the processOn February 13, 2015, our Leasing team made one final attempt to acquire this paperwork by calling and leaving a voicemailThis call went unreturnedWe cannot comment on the current state of collections with other individuals?

Hi, ***I'm sorry to hear about this inconvenienceWe do see that an a/c tech is slated to come by the home to better understand what may be causing the problemPlease let me us know if you have any other specific issues that you would like help with.?

? THis is just crazy ? I did not submit payments on purpose ? ? I am a single parent with a son to feed and bills to be paid ? neither if which can be done as Progress has refused to refund their over payment ? I don't know any one who has? an extra to pay out of one check ? ? if they cares about anything other than money , they would refund the money ? That's what an organization has an accounting department ? ? OT os nothing but pure corporate greed and unethical business practice in my view? ? ? chant wait until the lease is up ? I don't enjoy dealing with corporate crooks ? ? I hope they sleep well at night ? Shaneful !! ? God is watching you !!?

Thank you for your feedbackIt is our understanding that a new lease has been signed and our Renewal Specialist is working to remove the month-to-month feesPer Progress policy, a MTM fee is assessed if a new lease is not signed by the 1st day that the current lease expiresPlease let us know if
you have additional questions or concerns.?

We apologize if *** *** is upsetHowever, a conversation (attached) between our Leasing Coordinator and *** *** on September shows that *** *** stated she has chosen to lease another home and, therefore, cancel their application?

We apologize for any inconvenience that the resident may have experiencedOur records indicate that Ms*** has not been charged a late rent fee as describedOur team has consistently worked to address her concerns, and understand her frustration that a computer error occurred with Rent Café at
the time her payment was made

just fyi I spoke to conservice and they stated that progress didn't have the legal ability to open the conservice account due to the fact you folks never attached a ? Utilities addendumGo ahead have whoever call me

Hi, ***We do apologize that you are not satisfied with the resolution, however, after comparing the moinspection with the move-out inspection, all charges listed in the resolution are finalOut Account Services team has provided both pictures and invoices with receipts as further
justificationAs mentioned, the final agreement does include a $refund for the carpet cleaningWe certainly hope that you will sign the resolution document.?

Hi ***Thank you for your feedback and for working with Star on this matterAfter reviewing the scope, move out inspection, move out pictures of the paint and the signed move in inspection, all final charges will standAs you have mentioned, we have agreed to reverse the ozone treatment,
damages to the railing and toilet seat replacementPlease let us know if you need us to resend the email correspondences from this discussion?