Elite Healthcare Medical Group, PLLC

Excellent, we will be sure to have Jake reach back out with his findings.?

According to our records, the resident notified us of the air conditioning unit not functioning on two separate occasions during the month of AugustThe first time, the repair was made within one day.? The second repair required a part to be ordered, so it took nine days to repair.? The
resident has received compensation for the inconvenience, and we consider this matter resolved.?

we are happy that you are
working on it, but unfortunately until the pump is fix so the pool can be properly clean, we will be happyWe have gotten this response before and its been monthsAn electrician has came out fixed something on the pump, but haven't seen the pool cleaners this weekThe pool still remains the same

Hello, We would be happy to assist with any questions you haveIt sounds like you are referring to utilitiesCan you please share the exact matter that you would like assistance with??

We regret that Ms*** was not satisfied with her experience while renting a Progress Residential home.? We conducted an internal review to determine why Ms***s experience was not consistent with Progress Residential’s high standards.? During this review, we interviewed our leasing team
and thoroughly examined all communications between the Progress Team and Ms*** Our assessment is as follows: Timeline of events: We show the reimbursement check was sent out to Ms *** on 1/8/2016.? USPS attempted to deliver the check multiple times unsuccessfully, the last delivery date was 1/19/2016.? A notice was left by USPS at that time as no authorized recipient was available to take the delivery and requesting re-delivery.? If the item was unclaimed by 2/3/2016, USPS would return to senderUnfortunately the only address we had at that time was the address listed in California.? Progress Residential has since put a stop payment on the check and reissued on 2/9/2016.? The check will be resent to Ms*** at that address listed in this complaint.? Progress Residential will also reach out to Ms.*** to determine who she spoke to regarding the status of this check as outlined in her complaintWe regret that Ms***’s experience was not viewed as the red carpet experience that Progress is known for.? Based upon our investigation, the check has been stopped, reissued, and sent over night to the resident at the address requested.? ? We do apologize for any confusion or inconvenience.? We would appreciate Ms*** removing her complaint due to the findings of this investigation and all charges being reimbursed

The issues were not resolved in a timely manner at all and are only resolved now due to the constant pressing and reaching out that my husband and I have doneNo one from Progress Residential even bothered to contact us on their own after we submitted the work order onlineEach time And each time we have spoken with someone they were very rude and impatient.?

no one has reached out to me this week or last weekThe only email response I received was inaccurate on how to actually get my electric bill usageThat has not resolved any of my issues.?

We have attached an email chain between Ms*** and Progress Residential for further reviewAs noted, Ms***'s ledger proves that on Oct3, an online payment for the amount of $1,was returned for non-sufficient fundsDuring a conversation with Ms***, she expressed that the card on file through *** was cancelledThis card was then used in attempt to pay rent on Octand promptly declinedPer the Lease agreement, a late fee has been assessed?

We've attached the instructions that were sent to Ms*** upon move inWe're happy to hear that she has been able to contact *** *** in regard to setting up utilities in her name.?

Hello, Thank you for your feedbackWe recently transitioned pool vendors to better serve our residentsUnfortunately, this caused a disruption in serviceWe are pleased to share that you do have a new pool vendorYou may contact them at *** *** to schedule a weekly appointment that works
best for you.?

Hi, ***We're sorry to hear that you feel this wayUpon providing Notice to Vacate, an estimation of your final utility charges is sent based on previous usageIf the final bill is lower, you will receive a refund for the remaining fundsAs for the security deposit charges, please send over
an itemized list of the charges you would like to dispute along with any documentationWe will then have your charges reevaluated.?

Thank you for your feedbackWe have asked *** to provide official documentation from the bank that a payment came out on 4/1/to Progress Residential or Rent CafeAfter not being able to provide this documentation, we asked that *** have the bank contact us directlyWe received an email
from the bank in question, but after we called to verify the source, we found that email and phone number on the email did not belong to anyone at that bankAs stated, we will offer to? waive the late fee if a redacted bank statement or verifiable letter from the bank is brought in regarding the payment in question

We're happy to hear that you were finally able to connect with our Service Director on this matterPlease let us know if you need anything additional.?

Revdex.com:I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution would not be satisfactory to meThe handover from previous property management group has placed those who now currently rent in the Memphis area vulnerable.? Regards,*** ***

I have sent in a dispute to PRThey have gave partial credit for carpet cleaning Which? should of been provided in full I provided them with receipt from *** the clearly shows the carpet was professionally cleaned.? I also attached a copy of the original move in inspection that was completed during initial move inI was not provided a move out inspection that supports the deductions taken on 10/18/I clearly attended with their inspector on 10/18/where their inspector authorized me to leave with out providing me with any paperwork documenting these fraudulent reductions.? I did not sign off on any reductions I was not aware of any reductions by the inspectorShe clearly stated to me that they house was in perfect condition and a full refund would be disbursedI ask for a statement in writing and she stated it was not needed..? Also I attached a copy of a Lowes receipt that shows I purchased a gallon bucket of paint and supplies and completed the touchup painting throughout the homethe picture I attached of the walls and carpet was showing the carpet before its finally cleaning? and condition of the walls throughout the home.? ? I have still not be given a detail breakdown of how the final utilities were processed.? there no way I used in utilites in a month time frame on the utilities?

Hello- The only violations I received from Progress Residential for sod were on April 6th- A Violation Notice and on one of the last lines it states if this matter is corrected then no further action is requiredWe did purchase sod on 5-and a bank statement picture, of them were sent to progress residential as I had purchase sod at the local *** *** in ZephyrhillsThe other sod nitice I had received was on March and that was a courtesy reminder letterBut according to Danica the notice was placed on my account of $on April 6thThat notice was emailed to me on April 19th, where I had emailed Danica on April 19th asking if I was allowed to place sod as we were very dry and I wasnt sure if I was allowed to water new sodI received an email reply on May 1st and then purchased Sod on May 14thI had also emailed Danica a copy of a receipt for fertilizer purchased on April 19th to help the grass.I had not received any other notices for sod or emails about the matter so after placing the sod on May 14th I had believed the matter was doneI didnt hear anything about the sod and the violation being placed on my account from Danica or Progress Residential until July when Danica emailed and asked if we had replaced the sod and I replied with the fertilizer receipt and the bank statement receipt because the original receipt was ruined with getting the sodI feel as though someone dropped the ball at Progress Residential and didnt notify me that I had another violation, because any one with common sense would go out and spend to or dollars on more sod if need be rather then risk getting $violation.The HOA company had told me that they had sent out sod violations in May, in June and more in JulyI have spoken to several friends and also the HOA, they send out violations for each thing they notice, they receive money for each of the violations they send out.?

At Progress Residential, we judge ourselves by our residents' experiencesOur mission is to provide the highest quality service to our future and current residents, employees, and investors through professionalism, integrity, and responsiveness ? We regret that Mr*** was not satisfied
with his experience with Progress ResidentialWe were given the opportunity to research Mr*** complaint and we have spoken directly with Mr*** and have resolved his issues

We're sorry to hear that you are not satisfied, however, based on the documentation from your scope, move out inspection, etcall charges in the resolution document will standAs mentioned, we would be happy to help with the insurance charge if documentation is provided.?

How do the landscaping charges and touch up paint charges still stand? The house was had terrible landscaping to being with and the paint was not new when I moved into this houseThe so called "touch up painting" charge of $is invalid I provided proof that the paint on the walls was not new and had marks all over themI also sent proof of the landscaping which was none to begin withI was handed a yard full of dead leaves and no grassGave the property back with grass grown by meI have all the proof I need to show these and other charges are invalidI also have the email proof that I called regarding the landscaping and your service manager ignored my request for a phone call and or email responseI will appreciate if your company return my money in full and stop trying to pin all these invalid charges on my account.?

We apologize for the frustration that Ms*** has experiencedAccording to our records, two credits have already been posted to her account with three additional credits pending Additionally, our resident portal does not accept partial rent paymentsOur team has explained to Ms***
that she must pay rent on time by either mailing in her payments or bringing them to our officePer the signed lease agreement, any rent received after the due date will be subject to late fees.?