Elite Healthcare Medical Group, PLLC

Ms***, I'm very sorry for the inconvenience you experienced, but I was pleased to learn that we were able resolve this issue by crediting your account to help with the expenses you incurred. If there's anything else we can do you you, please let me know.Thank you

We profusely apologize to Ms*** for the delay in receiving termite treatment at her home. This was a perfect storm of communication errors, and we are actively working to resolve the problemOn March 25, immediately after receiving the termite remediation request from our resident, Progress
Residential sent a work order to our vendor, Burns Pest Control, to address the termite infestation. Unfortunately, our work order to Burns Pest Control was inadvertently sent to the incorrect department, so the resident was not contacted to schedule an appointment. Ms*** left a voice mail on April 1st for our Tucson-area director, Brandi, as Ms*** describes, but again, unfortunately, Brandi was out of the office. When she returned from vacation, Brandi called Ms*** to follow up on the termite issue and apologized for the confusion and that if Ms*** had not heard from Burns Pest Control by 3:pm that day, to call her back so she could further escalate to resolve the issue. Burns Pest Control delayed in responding to Progress Residential and Ms***, because they had been attempting to contact previous management, MEB, not current management, Progress Residential As of this response, Burns has scheduled with Ms*** to complete the terminate treatment on April 20. We would like to additionally thank Ms*** for bringing the termite issue to our attention

Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi, ***We do apologize for your frustration and would be happy to correct any outstanding work ordersWe will not, however, issue a credit unless deemed necessary by the Charlotte team.

Your Agent, EJ M***, supplied us with incorrect information several times prior to the application being filed. We have received the deposit back but am still requesting that the fees for "processing" which were not disclosed and the application fees be returned. Had your Agent been forthright with the information regarding the credit check, we would not have applied. I have two witnesses to her statement "We DO NOT RUN A CREDIT CHECK." You have collected these fees using deception or your Agent did not comply to your requirements. Either way, I will expect my application fee and processing fee to be returned. It is not just a matter of "miscommunication."

Hello, We're sorry to hear that you feel this but are happy that the final resolution document was signedThank you for working with us on this matter.

Thank you for your feedbackThe revised move-out statement was attached to our original responseWe have reattached it just in case it is no longer available for download.

This is not what happenedI was contacted by someone who said they needed to come out and take a look at the problem on my ROOFI told him the only problem on my roof that I had reported had been fixed two months earlierWhen I followed up on my work request for the dryer vent, I was told the call I received was in regards to the dryer vent even though he said the roof. I was also told on that call that the work order would be resubmitted. I waited another week and followed up again. On that email I was told that “upon further review this work was deemed to be the resident's responsibility”But Eden S*** has submitted another work order and the vendor is scheduled to come out on July 13th if it doesn't get cancelled againI responded to Eden’s email to confirm that I would not be charged for this service, but I received no response. PLEASE CONFIRM THAT PROGRESS RESIDENTIAL WILL COVER THE FINANCIAL COSTS OF THIS SERVICE, AND NOT PASS THEM ON TO ME! And you have not provided any information as to why your Customer Care Team has ignored my emails Also, I have another work order in that appears to have been denied, but no one will tell meI've provided all the information and more that Kevin F* has asked forI’ve also emailed both Eden and Kevin to find out why the status of this request is CANCELED, but neither have responded to meI won’t bother you with the details of the work request since you can look it up yourself under ***. But there's no reason to deny this work request. These are buiblinds, sealed between the glass panes of my patio door. The blinds were working when I moved in, but no longer work

Hi, ***Thank you for bringing this to our attentionWe're happy to hear that you have signed the resolution agreement and this matter is now resolved

I was at last able to open the files that were sent by the business but I do not wish to accept their response until they put in writing what the amount to be refunded will beOnce they do that, I will accept their resolution.Thank you,*** ***

there was never a mold test done at the property
There were repairs done, however, the business never sent someone from the business to oversee the repairs and are only taking what the contractor saysThey have continued to ignore us, not corresponding with usThere has been no outreach from someone that is a decision makerThe only person we have been in very limited correspondence with has been Justin BiggsWe haven't received any apologies from this company and we have paid for another mold test out of our pocketMy wife seen her Doctor again today and we have a letter stating that she is not to return to the property until she sees the specialty doctor on Tuesday next weekWe have independent mold test that there is/was mold present Our position on this is that Progress Residential does not follow up nor do they care about their residenceWe have tried to communicate with them on several occasions with no resultsThey gave us an option to move to a new property with cost going over $The lease does not, in our opinion, does not clearly state what they are trying to give us as a workable optionMin addition, we have been in a hotel for the last five (5) days and they have not reached out to us to help us with this as well. attached are photos of the "fix" in the master bedroomI do have the mold report but it is on my phone and I cannot get to itI would like to send that as well but can't at this time. This response is laughable at best.

Progress Residential has misrepresented the details of accurate information in their favor in the attempt to deceive the Revdex.com officials. The information provided in their response occurred in July before I moved into the residence in August and has no bearing on the current situationI paid my rent in Sept without incidentThe October payment was made using preset radio buttonsin my experience Progress Residential has absolutely no integrity, customer service skills, or mere compassion for another human being. They cannot be permitted to continue to disservice people for the financial gain of the company.I can forward several emails received from staff at Progress Residential that confirms information inconsistent with the information provided in their response to Revdex.com

On Thursday, July 14, *** *** *** (resident) contacted the Progress Residential Dallas office with a notification that her A/C unit appeared to be malfunctioningAn HVAC vendor was assigned the case that same day and scheduled an appointment with the resident for Friday, July After the
appointment, Progress Residential was informed by the vendor the unit was repaired On Monday, July 18, the resident’s daughter (***) called the Progress Residential office with notice that the unit was not coolingThe Progress Residential team immediately approved additional repairs and a time was scheduled for with the resident to make the repairsThe resident was offered cooling units to be placed in the home but she declinedThe following day the repairs were made and Progress Residential was informed that the A/C unit was fixed While we apologize that Ms*** feels there was a lack of communication, the Progress Residential team followed up with both the resident and her daughter (***) each step of the way to fix the issue in a short time frameAdditionally, the resident was given a $concession to their account as a courtesy for the problem with the electric bill

the stove WAS NOT delivered because you guys bought an electric stove and the guys from Atlanta Appliances ONLY brought gas stoves in their truck, I don't care if it's black, blue, green or hello kitty one, it's not my house nor my stove, I need something to cook on, I asked them to install the gas one and their response was "Progress paid for an electric one, can't supply you a gas one"they told me they would be back next day ( week ago, FEBRUARY 1ST) and I'M STILL WAITING FOR THEMThey called today and asked me (as they did FEBRUARY friday 2ND, saturday 3RD and monday 5TH) if somebody was going to be home, and YES, my wife is at home waiting for them for the last weeks!!!I'm tired of all the time wasted in solving a simple issue, I WAS GOING TO BUY THE STOVE ON THE 17TH AND THE RESPONSE I GOT FROM PROGRESS WAS THAT THEY WOULDN'T DISCOUNT THE COST OUT OF THE RENT!!! SO MY QUESTION IS, IT'S BEEN ALREADY DAYS WITHOUT A WORKING STOVE, WHO'S PAYING FOR THIS TIME THAT THE PROPERTY HAS NOT BEEN HABITABLE????

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Tabia J***

Hi, ***We're so sorry to hear about your experience with our teamPer the Lease application, your $holding fee may be return if an application is deniedHowever, the fees are non-refundableWe do apologize for any confusion.

I sent the original check in 1/in the amount of of what I thought was the rent along with the late feeI called numerous of times to asked if
there is something I can do to pay over the phone and or should I stop payment and reissue another oneI finally escalated the issue and received a response from Sarah on the 19th immediately stating she was going to send my account to an attorney and told me that I have (which if this is the case money is owed to me for the times I have been late). I then left work got written up, put a stop payment on the check, paid to have it mailed along with getting certified funds and went to get a certified check *** with tracking *** which was received the next day on the 20th per Usps and was still served an eviction notice on the 23rdThat payment was sent to the POB Scottsdale AZ address in which payment per documents are supposed to be sentI also sent an email to *** without a replyI got the original check back stamped 1/stating that it was received that day which I find that hard to believe it was sent locallySara states after the 3rd certified funds are the only payment type that can be received, but I have proof they have cashed a personal check# *** in December on the 15th that was received on the 12th and mailed on the 9thSo if rent with late fee are only then I am due money back from that check that was cashedAlso I never received the that I paid to get a mail box key when I first moved in and was told it would be deducted from my first month rent, the lockbox nor the sign was never removed from the propertyIn February I sent the rent check#*** original amount and again for the second time it was not received

Hi ***Thank you for reaching out and for working with our team on this matterIt is our understand that you are currently working with Tressa on renewing your lease, which includes having your spouse added to the leasePlease let us know if you have any questions/concerns.

Hello, We apologize that you feel this way as our team has reached out numerous times to contact you and has even spoken with Mr*** twiceBased on these conversations, you would receive a credit to your water bill as the decision to drain to the pool was made by our team

Progress Residential’s policies and procedures are developed and maintained to ensure that all applicants and residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and for the protection of their best interests and
those of Progress Residential According to our records, this is a dispute about the return of security deposit fundsAs provided by the terms of the lease and local law, the residence security deposit was charged for damages to the propertyAfter further review, we found the conversation/email that Ms*** mentioned in her complaint, in which a Progress Residential former employee incorrectly informed Ms*** that they would not be responsible for damages at move out Although this former employee was incorrect in stating this to Ms***, we will honor the former employees promise and refund the security deposit to Ms***. We would appreciate Ms*** removing her complaint due to the findings of this investigation and outcomeTell us why here