Elite Healthcare Medical Group, PLLC

Hi, ***Thank you for reaching outWe do apologize for any miscommunicationPlease note that we are not closing our local officesAdditionally, there doesn't seem to be a desired settlement listed in this disputeIf you would like to dispute your security deposit charges, please reply with an
itemized list of items.?

Thank you for your feedbackWe truly apologize for the inconvenience caused by this issueMs*** was issued a credit for the February insurance exemption fee on 4/and a credit for March/April on 4/Our team did contact Ms*** throughout the process to let her know the status and that
we were working through the matterOur team also explained that by withholding rent, she would incur a $late fee if the payment exceeded the date on her leaseMs*** was not charged an insurance exemption fee for MayAs such, we consider this matter to be resolved.?

The microwave and the trash situation are two separate situations and the microwave credit? is irrelevant to the trash.? The trash company DID not pick up on 8/they did not come until 8/9, they took the wrong dumpster which was full and replaced it with the correct oneThere was no trash service of any kind whatsoever at my residence until 8/9.? I will again say I am not the account holder with the trash company, progress is.? I did what was logical for a human being and I contacted Progress customer care on multiple occasions to get the trash service started.? I want a credit for the service days that I have paid for that I DID NOT receive service for.? I was told by your local Atlanta office I would receive the credit, I waited patiently for three months for said credit, and the credit should be honored as your employee stated it would be? Perhaps if you do not want these problems you should allow the renter to set up their owns service, that way all utility issues would be that of the renter who would also be the account holder and not you who are the account holder who wants to do nothing

Hi, ***After looking into this matter further, we can confirm that after an initial dispute with our Accounting team the resolution document was signed by youWe've attached that for your referencePer the resolution document, once it is signed the dispute is considered resolvedPlease let us know if you have additional questions.?

The actual pool issue is not the main concernI have, and still, continue to request a call from a manager or district manager in regards to the way things were handledI have had strangers in my backyard, I have received a citation from the city for the pool, I have had the HOA contacted by the neighbor and I am not willing to pay my water bill due to their errorI need a manager to call meI have sent emails and made phone callsBeing completely ignored has made this small issue a rather huge one

Hello, Thank you for your feedbackOur Property Administrator has requested that you send over photos as documentation that the yard is being cared forThese photos will then be sent to the HOA for reconsideration of the violation.?

Good Morning .? I was told specifically by Tania L*** that all local offices will be shutting down for the exact reason and more that I have complained aboutPoor customer services, Service request for on going issues that went ignored for month, inexcusable attitudes and lack of communication from your companyI would like EVERY bit of my deposit refunded minus the $cleaning fee.?

We apologize for any inconvenience that Ms*** experiencedThe resident has received compensation for the inconvenience, and we consider this matter resolved.?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Paula O***
?

Hi, ***Thank you for reaching out and for speaking with our team about this matterThe charges for the landscaping, cleaning, the pop up sink, and paint will stand per the move-out inspectionThe charges for notice to vacate and the clear sink will be removed after further reviewOur team
will be sending a resolution document via DocuSign.?

Hello, Thank you for speaking with Justin B*** about your service issues and scheduled repair appointmentsYou may work with him directly on your questions regarding any associated fees.?

At Progress Residential, we judge ourselves by our residents’ experiences.? Our mission is to provide the highest quality service to our future and current residents, employees, and investors through professionalism, integrity, and responsiveness.? Our leasing team is experienced,
knowledgeable, and performance-oriented, devoted to providing red-carpet customer care to help make finding, moving into, and living in a rental home an easy and enjoyable process.? ? We regret that Mr*** was not satisfied with his experience while renting a Progress Residential home? We conducted an internal review to determine why Mr***s experience was not consistent with Progress Residential’s high standards.? During this review, we interviewed our leasing team and thoroughly examined all communications between the Progress Team and Mr***.? ? Our assessment is as follows: ? Timeline of events: The holding fee charged to Mr *** is refundable.? We have reached out to Mr *** and have issued a check to refund the funds to him.? We thank Mr*** for bringing to our attention and do apologize for any delays in refunding the deposit.? ? We regret that Mr***’s experience was not viewed as the red carpet experience that Progress is known for.? Again, we do apologize for any confusion or inconvenience.? We would appreciate Mr*** removing his complaint due to the findings of this investigation and the charge being reimbursed

I never needed
to add my Husband from Day one of renting from progress residential? I explained very clearly when I initially provided all? necessary documents at Progress residential sunset office here in Las VegasMy Husband resides in Saudi Arabia comes homes once a year for days? I was told at that time no worries I didn't have to do anything for him if this or is not the case I can Kindly remove him from this lease Everything has always been the same as when I applied with Progress In conclusion I do appreciate your company following up in a timely manner.*** ***

Hello, Thank you for reaching outPer the Lease application, the $holding is non-refundable unless an application is denied, the home is a pre-lease, or an individual was approved with an additional depositHowever, because a member of our team misspoke about this, we will be refunding your
$holding feePlease note that since this has just been approved, you should see this money returned within days.?

Hi, ***It is our understanding that you spoke with our Director of Centralized Operations yesterday about your resultsDuring this discussion, he approved your application and updated your statusIt is our understanding that you have found another home and will be moving into it shortly
Please let us know if you have additional questions or concerns.?

Thank you for your feedbackIt is our understanding that our team spoke with Mrs*** earlier this week and all issues have been resolvedOur Portfolio Operations Director will be reaching out today just to be surePlease let us know if you have additional questions or concerns.?

Hi, ***Thank you for reaching outOur team has thoroughly reviewed your case and the findings are in the attached document for your reviewPer the signed Lease agreement, days notice must be provided prior to leaving the homeUnfortunately, we received notice days prior to leaving so
the $charge will standWe have agreed to reverse the $interior paint charge based on your move-out inspectionIf you can provide carpet cleaning receipts, we will reverse this charge as wellBoth the landscaping and trash disposal charges will stand based on findings in the attached doc as well.? Our team will be reaching out with a resolution agreement once all receipts are providedThe resolution doc will reflect the charges that will be reversed.? ?

Progress Residential’s policies and procedures are developed and maintained to ensure that all applicants and residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and for the protection of their best interests and
those of Progress Residential We regret Mr*** is not satisfied with the communication from our Atlanta Office and being charged $late fee.? On 4/6/our Scottsdale Office received and processed Mr*** rent payment that was dated 4/1/As provided by the terms of Mr*** lease, a late fee is charged for rent paid after the 3rd of every month, not the 3rd business day of every monthMr*** has paid the $late fee and we have tried contacting him to communicate and explain the situation to himWe will investigate internally to determine where the breakdown occurred prior to this complaintIn addition, the Atlanta Office will address with Mr*** the various ways of paying rentWe ask that Mr*** would please remove his complaint due to the findings of the investigation

Our assessment is as follows: ? Timeline of events: Progress Residential left Mr*** a voicemail on 10/29/to advise him of his balance that was due.? Mr*** called our customer care call center and submitted a request to have a leak at his property fixed.? At that time Mr***
also requested reimbursement for an inflated water bill due to the leaking.? A voicemail was left for Mr*** advising that Progress Residential will need documentation including bills prior to the excessive usage, the inflated bills, and bills after the issue was resolved to determine if the reimbursement request was valid and approvedWe show the work for this issue was completed out on 11/9/? As of 3/11/2016, Progress Residential has not received all the necessary documentation from Mr*** to complete the research.? Mr*** initially advised Progress Residential that he sent the backup documentation to the incorrect email address.? Mr*** did forward a few bills shortly thereafter, however, he was advised additional bills are needed to complete the research process.? ? Late Fees: Mr*** was assessed late fees due to the fact the November rent checks were not received until after the 3rd of the month.? Per Progress policies and procedures, rent is due on or before the 3rd of the month to avoid any late fees or penalties.? Progress Residential sent Mr*** an email on 2/5/advising of the fact that rent had not been received and providing the local office address, hours, and weekend building hours to drop off payment.? Mr*** came to the Progress Residential office on 3/4/which was past the due date for rent.? Mr*** did not have the full rent, month to month fee, late fee, and had a personal check at that time, therefore Mr*** was advised that his check was not able to be accepted.? Mr*** was informed what was needed to avoid any additional fees or processes going forward ? Tell us why here

We provided both a bank statement and email from the bankYou all questioned the authenticity of the email probably due to the poor grammar of the representativeYou all called the Dallas branch when I specified in an email it was the Cedar Hill locationYou only called because I suggested you all do soThere was no effort on your end to follow upI find it odd that the bank representative's information works fine when I email or call, but doesn't seem to work for you.?