Elite Healthcare Medical Group, PLLC

We apologize if Ms*** feels there was a miscommunicationThe lease application that was signed and submitted by Ms*** states the terms and conditions on lease requirements, including legal disputes and pending ligationUnder these circumstances, a refund cannot be granted for a denied
application.

Thank you for your inquiryOur records indicate that Ms*** submitted one payment online through Rent Cafe and also had her bank issue a check to our Scottsdale officeBoth payments were processed and posted once receivedWhile we cannot mail back the check, a credit will be posted to her
account for next month's rent.

I received my deposit today not on 12/ The application does not state you would be charged taxes until u pay then it showas taxes are charges

Hello, Thank you for working with our team on this issueIt appears that our Service Director has called you twice to schedule a repair time, but the call went to voicemail and the inbox is fullPlease give him a call back at ###-###-####.

On July 25, Progress Residential received a Notice to Vacate the property by August 22, 2016, for “employment relocation.” The Notice to Vacate states in part “I understand that if I am terminating the Rental Agreement prior to the current Rental Agreement expiration date … I am responsible for all
rent, penalties, fees and damages (if applicable) that apply. Please refer to the Early Termination section of the Rental Agreement.” Per the resident’s Lease, a resident not in default may request early termination and assume payment of the Lease buyout fee equal to three (3) months’ rent plus reimbursement for any moor special concessions granted to the resident, plus any applicable tax. As such, the residents have been charged these fees We understand the basis for Ms***’s complaint, but unfortunately the charges are appropriate under local laws and the terms of the Lease. Contrary to Ms***’s assertions, and although it is immaterial to the matter at hand, the property has not been leased yet.

Nope An offer for no rent increase was made by Progress residential and they are going back on that offer They insist on proof that an agreement was reached How can there be an agreement if Progress doesn't respond to communication attempts ?

I reject the response of Progress Residential to resolve this complaint for the following reasons.1) $Fee for painting of wallsResponse: In the lease, no definition of wear and tear is givenThe pictures represent wear of tear of walls and not damage to the wallsThe Company's inspector stated that when a portion of the wall needs to be painted, all the of the walls must be paintedReject: $Fee for painting of the walls2) Fee for failure to give advance notice of more than daysAn initial notice was given to Progress Residential on August 25th regarding my intent to move-out, however this was delayed when the company had to review my complaint about the condition of the carpet when we moved inThe initial move out inspection list including me professionally cleaning the carpetHowever this was revised to omit this procedure and the new move out inspection list which required me to only vacuum the carped upon my departure was sent on September 9thThis was signed and returned back to the company on September 13th Reject: $Fee for failure to give advance notice of more than days.

I did not write Progressive Rental a check, I paid with a credit card so their argument is not valid It should not have taken days to process a refund for a credit card because the funds were withdrawn from my account the same day I sent the application If I was denied on 3/2/16, the refund should have been processed that day or the next and been applied back to my credit card Regardless of whether they wanted to wait the ten days or not, they still should have returned my phone calls when I called I should not have had to call times and write a complaint to Revdex.com to get a response from them They say they have issued a check, but I have yet to see one Maybe when I actually get the check, I will remove my complaint

Thank you for your feedbackAttached is the latest communication you've had with our team in which your final charges are detailed. We're sorry to hear that you are not pleased with the final resolution.

We're sorry to hear that you feel this wayAccording to our records, the a/c unit was repaired on Thursday, May as mentionedOur Portfolio Operations Director has left a voicemail to discuss this matter

Mr***, We appreciate you for reaching out to us to resolve your issues and apologize for any inconvenience this may have caused. We have reached out to our onsite reps to help with the issues to see if they can help resolve the issue. We take all of our residents’ concerns
seriously and hope to be able to resolve these matters within our policies and procedures and subject to local laws and regulations. Thank you for your continued patience. Thanks

As mentioned, we would be happy waive the fee if the proper documentation is providedPlease attach this documentation to your claim or submit to *** Thank you

Hello, Thank you for bringing this to our attentionBased on our findings, we have agreed to reverse the late fees, garage remotes and landscape chargesWe would be happy to resolve the insurance matter provided documentation is sent to ***We look forward to
receiving this information.

The Property manager has been in contact with me.Rent Payments I have not yet completed discussions with people in the office regarding the rent paymentsAC VentsThe vent issues began before the June visit, however, someone came today to measure for new coversI hope that takes care of this issue.Pest ControlMy husband himself did put traps and such down in the attic as well as the garageI understand that pest removal is tenants responsibility, we just wanted the property manager to attend to the entry points that the pests were obviously using to get into the homeA Pest Control company came yesterday and put down more trapsLeaks/Water spots from roofSomeone was here this afternoonChecked it all out and said the roof itself wasn't leaking but that some pipes had been compromised most likely by animals in and around the attic allowing moisture to get inHe said he caulked and it should fix the issueEssentially the property management team has been helping to get the issues taken care of, however, they aren't all finished yet
Regards,
*** ***

I already sent the photos and never got a responseThe HOA
is not to blame the violation is correct because YOUR CONTACTORS left stucco in pieces of my grass now my grass WILL NOT GROW IN THOSE AREAS!!!!! Why is that so difficult for you to understand?!!? Replace the Sod and the HOA issues will be over!!

The message sent is not accurateThe last communication received by me was with Cheryl L***This was a phone conversation where she said that because the combined income between my mother and I would require a co-signerAfter I told her we didn't have one, she told me our application would be deniedAt no time did she or Ms L*** tell me that the holding fee would not be returned

At Progress Residential, we judge ourselves by our residents' experiencesOur mission is to provide the highest quality service to our future and current residents, employees, and investors through professionalism, integrity, and responsiveness We regret that Mr* was dissatisfied with his experience thus far with Progress ResidentialProgress Residential was given the opportunity to research Mr* complaint, and Management has successfully spoken directly to Mr* and have resolved his issues. This complaint can now be closed as it is resolved

Hello there, I appreciate the quick response. However, this must be a jokeI took this as an insultI am referring to my full deposit to be credit back to my account.Why would you charge me for $for the chimney when I never actually used it? Why would you charge me an interior cleaning fee of $when I left you a house that was way cleaner than my move in day?Why would you charge me a landscaping fee when I actually paid someone to do landscaping on my very last day? These are just a few examples: your entire list is not accurate and I need to speak with someone from the executive office related to this matter. Thanks,***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Progress Residential apologizes for any inconvenience this may have caused Ms***We have and will continue to address our customer service procedures and processes to provide better customer service to Ms*** and our residentsThank you for choosing Progress Residential!