Thank you for reaching out to us and bringing this matter to our attention. Ticket Offices values our customers and would like to take the time to address Mr. [redacted] concerns. It should be noted that ticket Offices is an online resale marketplace, which means we do not own or generate...
tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. Mr. [redacted] has stated that he was not informed that his tickets were Standing Room Only until after he placed his order; this should be noted as inaccurate. When Mr. [redacted] viewed tickets for the Metropolitan Opera – La Traviata, he selected a listing in “Section: Orchestra Row: SRO Note: Standing Room Only.” After selecting this listing, Mr. [redacted] was directed to the Checkout page. This page provided an order summary which again disclosed “Section Orchestra Row: SRO Notes: Standing Room Only.” Once Mr. [redacted] selected a delivery method, his new order total was calculated and presented in this order summary. Mr. [redacted] was required to agree to our terms and conditions—visible in a text box—and presented with the message in bold “All sales are final.” At this point, Mr. [redacted] was also presented with the message “I agree to the sales terms and conditions listed above,” and a check box that needed to be selected in order to continue with checkout.As a secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. Since customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds or exchanges and must adhere to an “all sales are final” policy—a standard throughout the industry.Before receiving this claim, we were in contact with Mr. [redacted] to address these concerns and provide clarification. As we have thoroughly addressed his concerns and Mr. [redacted] tickets were clearly marked as standing room only prior to placing his order, we consider this matter closed. If Mr. [redacted] has any additional concerns regarding his purchase, we encourage him to contact our customer service.Regards,Ticket Offices
Thank you for contacting us in regards to Ms. [redacted] concerns. We appreciate the chance to address this matter. Ticket Offices operates on the secondary market and does not own or generate tickets as a primary box office; rather, we facilitate transactions between ticket buyers and ticket sellers....
To this end, we are committed to providing the best possible customer service—and maintaining a simple purchase process.Ms. [redacted] has stated that she was unaware she was purchasing tickets through a secondary market, though we would like to clarify. It should be noted that our customer’s order was placed with a sales agent via telephone, and that all necessary event and pricing information was relayed to Ms. [redacted] at the time of purchase. All sales agents are required to list our terms and conditions, which clarify that we are not affiliated with any venue and that prices may be sold above face value.Ms. [redacted] has also expressed dissatisfaction with the seats she was provided for her event. It should be noted that within the duration of this phone call, the sales agent discussed several seating arrangements with the customer that were tailored to her preferences. Ms. [redacted] selected two seats in Section: Upper Level [redacted]. The sales agent repeated the seating selection to the customer and described in detail the seats’ location, to which Ms. [redacted] verbally stated her acceptance for. Additionally, the sales agent reiterated our “all sales are final” policy to the customer.Ms. [redacted] successfully placed her order on 4/24/2017 and received her valid tickets immediately the same day for her to print and bring to her event that is scheduled to take place on 5/19/2017. In addition to this current claim, Ms. [redacted] was in contact with two customer service agents and all of her concerns were adequately addressed at that time. As Ms. [redacted] received tickets for the exact section and row she placed her order for, we consider this matter closed. If she has any additional concerns, we encourage her to contact a member of our customer service department so that they may be addressed.Regards,Ticket Offices
Thank you for reaching out to us. At Ticket Offices, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate...
transactions between ticket buyers and ticket sellers.Although Ms. [redacted] has indicated she was misled regarding the price per ticket, we would like to provide clarification. When Ms. [redacted] visited ticketoffices.com, she selected her event for Hamilton on 3/19/2017. Ms. [redacted] was directed to the ticket listing page. This page displays the listings which sellers have available on our site stating the location, quantity, and price per ticket. Once Ms. [redacted] selected the listing she was interested in, they are directed to the checkout page. Here customers are provided with an order summary that displays the event details, ticket location, and price per ticket. Our customer was prompted to provide an email address and select a delivery method. After a delivery method is selected, since methods vary in price, a new order total is calculated. A complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $5,450.75 was displayed in bold text on the left-hand side of the page. This information was fully disclosed before Ms. [redacted] was asked to enter any payment information. Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are final. All prices are listed in US Dollars (USD).” Ms. [redacted] was required to select a check box signifying their agreement to these terms. Customers are then prompted to select the "Review Order" button below these terms. Once selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their order. Our customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and do not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Ms. [redacted] contacted us on 12/12/2016 to discuss her order at which time this information was clarified. As Ms. [redacted] stated, she later filed a dispute with her financial institution concerning this order. As this is a direct violation of the sales terms which were agreed upon at checkout, ticket access may be restricted while the dispute remains open. As such, prior to receiving this claim, we reached out to Ms. [redacted] via email regarding the dispute which was filed against our company. Should Ms. [redacted] have any additional concerns pertaining to her order, we encourage her to contact our customer service.Regards,Ticket Offices
Thank you for reaching out to us. At Ticket Offices, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate...
transactions between ticket buyers and ticket sellers. Directly on our website it states, “We are a resale marketplace, not the box office or venue. Ticket prices may exceed face value.”After our customer selected the event they were interested in, Magic of Christmas, they navigated to the ticket listing page. The top of this page clearly notifies customers, “We are a resale marketplace. Prices may be above or below face value. This site is not owned by any venue.” After our customer selected the ticket listing they desired which was classified as Zone Seating, they were directed to the checkout page where this information is further reiterated at the top of the page. Here, customers are provided with an order summary that displays the event details, ticket location, and price per ticket. Although our customer has indicated that they were not notified that the listing was Zone Seating until after purchase, this was initially disclosed on the ticket listing page and reiterated on the checkout page. This information clarifies that for Zone Seating listings, customers will receive tickets within the listed section. Our customer was prompted to provide an email address and select a delivery method. A complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $424.91 was displayed in bold text. This information was fully disclosed before our customers are asked to enter any payment information. Below this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplace. Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are final. All prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms stating, “I agree to the sales terms and conditions listed above and acknowledge that this site is a resale marketplace. I agree to and accept the refund policy.” Customers are then prompted to select the "Review Order" button below these terms. Once selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their order. Our customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demand. This fact is stated throughout the purchase process. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy; a standard throughout the industry and agreed upon by our customer during checkout.In addition to this current claim, our customer has filed a dispute with their credit card company regarding this order. We are unable to assist further on this matter while this dispute remains open due to the nature of the dispute process. We encourage our customer to contact the institution with which the dispute was filed in relation to any questions they may have regarding its process or outcome. As it currently stands, we consider this matter closed.Regards,Ticket Offices
Complaint: [redacted]
I am rejecting this response because:
I did not record every screen I was on. I did not know I was dealing with a deceptive practice and had no reason to think I needed to record every screen.
Sincerely,
[redacted]
Thank you for reaching out to us. At Ticket Offices, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate...
transactions between ticket buyers and ticket sellers. Directly on our website it states, “We are a resale marketplace, not the box office or venue. Ticket prices may exceed face value.”Our website is completely user-driven, meaning all order details are either selected or input directly by customers. Once our customer selected the event they were interested in, Angus and Julia Stone, they navigated to the ticket listing page. The top of this page clearly notifies customers, “We are a resale marketplace. Prices may be above or below face value. This site is not owned by any venue.”After our customer selected the ticket listing they desired with an estimated In-Hand Date of 12/1/2017, they were directed to the checkout page. Here, customers are provided with an order summary that displays the event details, ticket location, and price per ticket. Our customer was prompted to provide an email address and select a delivery method. After a delivery method is selected, since methods vary in price, a new order total is calculated. Directly below this selection, our customer was displayed the message, “The seller has provided an expected in-hand date of 12/01/2017 for these tickets,” with the date in red text to sufficiently notify our customer. A complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $197.87 was displayed in bold text on the left-hand side of the page. This information was fully disclosed before our customers are asked to enter any payment information. Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are final. All prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms; no order can be placed without the customer having done this. Below this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplace. Ticket prices may exceed face value.” Customers are then prompted to select the "Review Order" button below these terms. Once selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their order. Our customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demand. This fact is stated throughout the checkout process. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. Our customer placed their order on 6/30/2017 and was clearly notified of the estimated email delivery date prior to checkout. The estimated In-Hand Date is provided by the seller and is often dependent upon the primary issuer of the tickets with which we have no affiliation. The date provided is the latest expected day a seller believes ticket will be available to deliver; nevertheless, the tickets are often available prior to the listed date.After placing this order, our customer contacted us via our Live Chat application and their concerns were thoroughly addressed. Additionally, we attempted to contact our customer via telephone to discuss their order but were unsuccessful in doing so. Since this initial interaction, our customer has filed a dispute with their PayPal account regarding this order. We are unable to provide a resolution to this matter while this dispute remains open due to the nature of the dispute process. Upon the dispute closure, contingent on the results of the dispute, our customer's valid tickets are ready to be delivered prior to the expected date. We encourage our customer to contact the institution with which the dispute was filed in relation to any questions they may have regarding its process or outcome. As it currently stands, we consider this matter closed.Regards, Ticket Offices
Thank you for reaching out to us. At Ticket Offices, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate...
transactions between ticket buyers and ticket sellers.Although our customer has indicated that their tickets are not valid, this should be noted as inaccurate. Our customer’s valid tickets were delivered to them immediately after the order was placed. The tickets received were originally purchased on the primary market; we carefully screen each seller to ensure that their listings are legitimate and distributed properly.In relation to our 100% Guarantee, we ensure that for every order placed on our site valid and authentic tickets will be delivered prior to the event. As our customer’s valid tickets were delivered immediately after the order was placed on 10/11/2017 prior to their event which has not yet taken place, we have fully adhered to this guarantee.Nevertheless, as a one-time courtesy, we have discussed this matter with our customer and reached an amicable resolution for both parties. As such, we consider this matter resolved and welcome our customer to contact us with any additional questions they may have in relation to their order.Regards,Ticket Offices
Thank you for reaching out to us. At Ticket Offices, we value our customers and would like to take the time to address Ms. [redacted] concerns. It should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate...
transactions between ticket buyers and ticket sellers. Directly on our website it states, “We are a resale marketplace, not the box office or venue. Ticket prices may exceed face value.”Once our customer selected the event they were interested in[redacted] with [redacted] and [redacted], they navigated to the ticket listing page. The top of this page clearly notifies customers, “We are a resale marketplace. Prices may be above or below face value. This site is not owned by any venue.” After customers select the ticket listing they desire, they are directed to the checkout page. Here, customers are provided with an order summary that displays the event details, ticket location, and price per ticket. Our customer was prompted to provide an email address and select a delivery method. After a delivery method is selected, since methods vary in price, a new order total is calculated. A complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $337.15 was displayed in bold text on the left-hand side of the page. This information was fully disclosed before our customers are asked to enter any payment information. Below this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplace. Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are final. All prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms. Customers are then prompted to select the "Review Order" button below these terms. Once selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their order. Our customer then proceeded to select "Confirm & Place Order" at which time their order was processed.In regards to Ms. [redacted] concern about her tickets being available before the tickets on the primary market were released to the general public, we would like to provide clarification. Tickets on the secondary market may become available to purchase prior to the primary market due to a number of possibilities; for instance, sellers may be season ticket holders or subscribers. Arrangements parties may have with box offices, venues, promoters, artists, or teams allow them to know in advance where they will acquire tickets.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and do not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Ms. [redacted] placed her order on 4/24/2017 and received her valid electronic tickets via email promptly the next day, before the estimated in hand date of 7/25/2017, and before her event that is scheduled to take place on 7/27/2017. It should be noted that prior to receiving this claim, the customer has not been in contact with us to discuss her concerns with her order. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If Ms. [redacted] has any additional concerns regarding her order, we encourage her to reach out to our customer service department so that they may be addressed.Regards,Ticket Offices
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I will contact you again in the even that I do not receive my purchased tickets. Thank you for your time.
Sincerely,
[redacted]
Complaint: 12415612
I am rejecting this response because: This is the same response given to the numerous people who have had complaints such as mine. It is a cliche. You just reworded to suit my circumstances. I was unknowingly redirected to your site from the venue's site. You are aware this happens because of the trail of complaints about this exact same thing. I was ordering two tickets before the tickets went on sale to the public because I was notified as a fan of the performer. Why would I order tickets from a "business" that buys the tickets from somewhere else and resales with extravagant fees when there was a plethora of tickets available??? I thought I was ordering from the venue - and you know that many customers think that because of the complaints. I would NEVER, EVER order tickets for almost a thousand dollars for any performer!!!! I tried to contact you within minutes but was unable to talk to a real person. I am sure that not being able to talk to a real person upon calling your number is intentional because of your dubious business. It is so obvious that I made a mistake. You are extremely unforgiving and have no ethics. You have duped many people out of their hard earned money and keep getting away with it!
Sincerely,
[redacted] Saylor
Complaint: [redacted]
I am rejecting this response because: while the company is a resaler of tickets they have a responsibility to insure that the people holding the tickets for resale are legitimate. I am not questioning price or when tickets will be delivered. I am questioning their advertising legitimacy. They state up front on their site that the best seats available are provided. This not true. I purchased my tickets 4 months in advance and paid for tickets in a specific row for which I paid a higher price than I would in a less desirable row. They confirmed with the seller that he accepted my offer for tickets in that row in that section on that night. For an agreement between the two parties to exist the seller must in fact own the tickets and commit them to me. Yet this seller cannot provide me with a confirmed seating. If you check reviews of this company you will see many people have complained of what is essentially a bait and switch.by waiting to the last minute to supply both seat numbers and tickets the seller and this company can sell the same tickets closer to the date of the show at a higher price and provide the earlier buyer with less desirable tickets, their terms and conditions allow them to do this. Unfortunately there terms and conditions do not stand up to what is then false advertising. They state in their advertising that I am paying for best available. Therefore lacking any definition of what best available is in the terms and conditions, it is reasonable for any consumer to believe that best available is at the time of purchase and not 4 months later. Therefore they have false and misleading advertising. I believe they and the seller have a legal obligation to provide the seat numbers at the time of purchase to guarantee as also stated in their site that their service is guaranteed.The companies response also was incorrect in that I tried for two weeks to contact them by phone, chat line and email and they did not respond until after I filed the complaint with you. This is the most common thread of complaint online with this company. In response they responded as they did to you with an email. No return call.
Sincerely,
[redacted]
Thank you for reaching out to us. At Ticket Offices, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate...
transactions between ticket buyers and ticket sellers. Directly on our website it states, “We are a resale marketplace, not the box office or venue. Ticket prices may exceed face value.”Once our customer selected the event they were interested in, Trackside Music Festival - 2 Day Pass, they navigated to the ticket listing page. The top of this page clearly notifies customers, “We are a resale marketplace. Prices may be above or below face value. This site is not owned by any venue.” After our customer selected the ticket listing they desired, they were directed to the checkout page where this information is further reiterated at the top of the page. Here, customers are provided with an order summary that displays the event details, ticket location, and price per ticket. Our customer was prompted to provide an email address and select a delivery method. After a delivery method was selected, since methods vary in price, a new order total was calculated. A complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $575.10 was displayed in bold text. This information was fully disclosed before our customers are asked to enter any payment information. Below this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplace. Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are final. All prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms stating, “I agree to the sales terms and conditions listed above and acknowledge that this site is a resale marketplace. I agree to and accept the refund policy.” Customers are then prompted to select the "Review Order" button below these terms. Once selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their order. Our customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All tickets on our site are priced by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Our customer placed their order on 12/12/2017 and immediately received their valid tickets prior to their event on 6/20/2018. We maintain that all order details were sufficiently displayed prior to placing their order; nevertheless, we reached out to our customer to provide a courtesy resolution. This resolution was detailed via email and a voicemail. As such, we consider this matter resolved, if our customer has any additional concerns, we encourage them to contact our customer service department.Regards,Ticket Offices
Complaint: [redacted]
I am rejecting this response because: I did email TicketOffices and their recommendation was to attempt to resale the tickets. I was going to but matters had changed to where I could the ticket dates. The problem here is that when I purchased the tickets, there was nothing during the transaction that stated all sales were final. I also have tried getting ahold of TicketOffices customer service via phone and email but phone won't let me get past the automatic system and hangs up on me. The emails kept being sent back as undeliverable email home address. I would have no problem talking to a customer service manager if I could get ahold of one. Especially considering the circumstances of my situation.
Sincerely,
[redacted]
Thank you for reaching out to us. At Ticket Offices, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate...
transactions between ticket buyers and ticket sellers. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry and agreed to by customers at the time of checkout.On 10/4/2016 our customer placed their order for an event which was set to take place on 3/2/2017. Our customer’s valid tickets were delivered on 10/7/2016 via UPS postal service. This event was later rescheduled for 10/16/2017 by the primary market, with which we have no affiliation, and our customer was notified of this information via email. Although our customer has stated that they were not informed their tickets would remain valid for the rescheduled date, this email states, “Your original tickets are still valid and will be honored at the rescheduled time listed.” Additionally, the terms which were agreed to at checkout clarify, “If an event is postponed or rescheduled, your order will not qualify for a refund and your tickets will be valid for the rescheduled date” and “Please keep your tickets in a safe place. We are not responsible for lost, stolen, damaged or destroyed tickets and are under no obligation, and, in many instances, are not able, to replace the tickets.” Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns and provide clarification. As our customer’s valid tickets were delivered on 10/7/2016 and ticket reissues are not guaranteed as we have no affiliation with the venue, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Ticket Offices
Thank you for reaching out to us. At Ticket Offices, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate...
transactions between ticket buyers and ticket sellers. Directly on our website it states, “We are a resale marketplace, not the box office or venue. Ticket prices may exceed face value.”Our website is completely user-driven, meaning all order details are either selected or input directly by customers. Once our customer selected the event they were interested in, Wicked, they navigated to the ticket listing page. The top of this page clearly notifies customers, “We are a resale marketplace. Prices may be above or below face value. This site is not owned by any venue.” Our customer selected two tickets in Section: ORCH-L Row: H; this specific ticket listing was notated as being “Obstructed view.” Our customer then continued to the checkout page. Here, customers are provided with an order summary that displays the event details, ticket location, and price per ticket. It was also reiterated that these seats were “Obstructed View.” Our customer was prompted to provide an email address and select a delivery method. After a delivery method is selected, since methods vary in price, a new order total was calculated. A complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $360.41was displayed in bold text on the left-hand side of the page. This information was fully disclosed before our customers are asked to enter any payment information. Below this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplace. Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are final. All prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms stating, “I agree to the sales terms and conditions listed above and acknowledge that this site is a resale marketplace. I agree to and accept the refund policy.” Customers are then prompted to select the "Review Order" button below these terms. Once selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their order. Our customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order, we consider this matter closed. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department.Regards,Ticket Offices
Thank you for contacting us in regards to the concerns of Ms. [redacted]. We appreciate the chance to speak on this matter. Ticket Offices operates on the secondary market and does not own or generate tickets as a primary box-office. Instead, we merely facilitate transactions between ticket buyers and...
ticket sellers. To this end, we are committed to providing excellent customer service and maintaining a simple, transparent checkout process.Ms. [redacted] has stated that she believed she was purchasing her tickets through the primary market, though we would like to provide clarification. When Ms. [redacted] navigated our website and chose to view a listing for [redacted] tickets, she was displayed the message, “We are a resale marketplace. Prices may be above or below face value. This site is not owned by any venue.” This information is also reiterated multiple times throughout the checkout process.Though Ms. [redacted] has stated that she was not properly notified she may be paying above face value for her tickets, this should be noted as inaccurate. After Ms. [redacted] selected a listing for two tickets in Section: [redacted] Row: R, she continued to our Checkout page, where we displayed an itemized breakdown of her order, including the price per ticket, all fees, and the order total of $195.84. Directly below this information, it was stated, “We are an independent resale marketplace. Ticket prices may exceed face value.” Ms. [redacted] was then displayed a complete list of our sales terms and conditions, as well as the message in bold, “All sales are final. All prices are listed in US Dollars (USD).” Directly above the “Review Order” button, Ms. [redacted] was required to select a check box that signified her agreement to the aforementioned sales terms and conditions. Ms. [redacted] then proceeded to submit her order.As a secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. Ms. [redacted] has also expressed concern regarding the name printed on her tickets to which we would like to address. The name on her tickets simply indicates that of the original purchaser from the primary market. This in no way affects her ability to gain entry to her event, as tickets are completely transferable to the new ticket holder and is a common occurrence in the industry. Ms. [redacted] is furthermore protected by our 100% Money Back Guarantee that her tickets will be valid and authentic, and will arrive prior to her event.Ms. [redacted] placed her order on 3/16/2017 and received her valid tickets immediately via email for her to print and bring to her event that is scheduled to take place on 5/21/2017. Prior to receiving this current claim, we were in contact with Ms. [redacted] to adequately addressed all of her concerns. Additionally, we offered her a resolution as a one-time courtesy in an attempt to reach a positive resolution though this offer was declined. As we have adhered to our sales terms and conditions and provided Ms. [redacted] with authentic tickets prior to her event, we consider this matter closed. If she has any further concerns, we encourage her to contact a member of our customer service department.Regards,Ticket Offices
Complaint: [redacted]
I am rejecting this response because: I believe this business is using the above mentioned excuses to rob and steal from innocent people who do not realize just how much they are being cheated out of. The customer has no idea how much the ticket originally cost to compare it to how much they are actually charged when purchasing. There is no cross reference or comparison. The customer is lead to believe that they are receiving an equivalent item for an equivalent price.
Sincerely,
Ruth [redacted]
Thank you for your response. Though Ms. [redacted] continues to press forward with this matter, Ticket Offices maintains the transparency of our checkout process allows all customers to review their order details, including pricing information, prior to checkout.As we have previously clarified, our customer navigated to the checkout screen that displayed an itemized breakdown of all pricing details, including the price per ticket, service and delivery fees, and the total charge of $459.00 in bold text. At no point was Ms. [redacted] given an alternate order total. Ms. [redacted] then agreed to our sales terms and conditions by selecting a check box and a “Review Order” button. Her order was successfully confirmed and she received her valid tickets via email immediately. As we have adequately addressed all of her concerns, we consider this matter closed. Ms. [redacted] is welcome to contact a member of our customer service team via telephone if she has any further concerns.Regards,Ticket Offices
Thank you for reaching out to us. At Ticket Offices, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate...
transactions between ticket buyers and ticket sellers. Directly on our website it states, “We are a resale marketplace, not the box office or venue. Ticket prices may exceed face value.”Once our customer selected the event they were interested in, [redacted] they navigated to the ticket listing page. The top of this page clearly notifies customers, “We are a resale marketplace. Prices may be above or below face value. This site is not owned by any venue.” After customers select the ticket listing they desire, they are directed to the checkout page. Here, customers are provided with an order summary that displays the event details, ticket location, and price per ticket. Our customer was prompted to provide an email address and select a delivery method. After a delivery method is selected, since methods vary in price, a new order total is calculated. A complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $350.64 was displayed in bold text on the left-hand side of the page. This information was fully disclosed before our customers are asked to enter any payment information. Below this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplace. Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are final. All prices are listed in US Dollars (USD).” This bold message is displayed directly above a check box which our customer was required to select signifying their agreement to these terms. Customers are then prompted to select the "Review Order" button below these terms. Once selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their order. Our customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Our customer placed their order on 5/10/2017 and immediately received and downloaded their valid tickets prior to their event on 10/14/2017. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Ticket Offices
Thank you for reaching out to us. At Ticket Offices, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate...
transactions between ticket buyers and ticket sellers. Directly on our website it states, “We are a resale marketplace, not the box office or venue. Ticket prices may exceed face value.”Once our customer selected the event they were interested in, Elton John, they navigated to the ticket listing page. The top of this page clearly notifies customers, “We are a resale marketplace. Prices may be above or below face value. This site is not owned by any venue.” After customers select the ticket listing they desire, they are directed to the checkout page. Here, customers are provided with an order summary that displays the event details, ticket location, and price per ticket. Our customer was prompted to provide an email address and select a delivery method. After a delivery method is selected, since methods vary in price, a new order total was calculated. A complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $404.27 was displayed in bold text on the left-hand side of the page. This information was fully disclosed before our customers are asked to enter any payment information. Below this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplace. Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are final. All prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms stating, “I agree to the sales terms and conditions listed above and acknowledge that this site is a resale marketplace. I agree to and accept the refund policy.” Customers are then prompted to select the "Review Order" button below these terms. Once selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their order. Our customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Our customer has expressed concerns regarding their tickets’ seating arrangement, to which we would like to provide clarification. Directly on the Frequently Asked Questions portion of our website we state, “All tickets in a single order will be together unless the seller notated otherwise. We do not list seat numbers on our site because we do not know which tickets the sellers will send to which of his or her customers.”Our checkout process allows each customer several opportunities to view all details of an order, including the Estimated Ship Date, prior to purchase. In our customer’s case, the date of 2/10/2018 was stated. Due to the nature of our business on the secondary marketplace, Ticket Offices does not own or generate any tickets and therefore does not set or control delivery date. Rather, the Estimated Ship Date is set by the individual seller of the tickets and is dependent upon the primary issuer of the tickets, with which Ticket Offices has no affiliation. This information was clearly presented to our customer before they submitted their order. It should be noted that our customer contacted us via email correspondence prior to receiving this claim. At that time, we thoroughly addressed all of our customer’s concerns. We maintain that all order details were sufficiently displayed prior to placing their order, we consider this matter closed. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department.Regards,Ticket Offices
Thank you for reaching out to us and bringing this matter to our attention. Ticket Offices values our customers and would like to take the time to address Mr. [redacted] concerns. It should be noted that ticket Offices is an online resale marketplace, which means we do not own or generate...
tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. Mr. [redacted] has stated that he was not informed that his tickets were Standing Room Only until after he placed his order; this should be noted as inaccurate. When Mr. [redacted] viewed tickets for the Metropolitan Opera – La Traviata, he selected a listing in “Section: Orchestra Row: SRO Note: Standing Room Only.” After selecting this listing, Mr. [redacted] was directed to the Checkout page. This page provided an order summary which again disclosed “Section Orchestra Row: SRO Notes: Standing Room Only.” Once Mr. [redacted] selected a delivery method, his new order total was calculated and presented in this order summary. Mr. [redacted] was required to agree to our terms and conditions—visible in a text box—and presented with the message in bold “All sales are final.” At this point, Mr. [redacted] was also presented with the message “I agree to the sales terms and conditions listed above,” and a check box that needed to be selected in order to continue with checkout.As a secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. Since customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds or exchanges and must adhere to an “all sales are final” policy—a standard throughout the industry.Before receiving this claim, we were in contact with Mr. [redacted] to address these concerns and provide clarification. As we have thoroughly addressed his concerns and Mr. [redacted] tickets were clearly marked as standing room only prior to placing his order, we consider this matter closed. If Mr. [redacted] has any additional concerns regarding his purchase, we encourage him to contact our customer service.Regards,Ticket Offices
Thank you for contacting us in regards to Ms. [redacted] concerns. We appreciate the chance to address this matter. Ticket Offices operates on the secondary market and does not own or generate tickets as a primary box office; rather, we facilitate transactions between ticket buyers and ticket sellers....
To this end, we are committed to providing the best possible customer service—and maintaining a simple purchase process.Ms. [redacted] has stated that she was unaware she was purchasing tickets through a secondary market, though we would like to clarify. It should be noted that our customer’s order was placed with a sales agent via telephone, and that all necessary event and pricing information was relayed to Ms. [redacted] at the time of purchase. All sales agents are required to list our terms and conditions, which clarify that we are not affiliated with any venue and that prices may be sold above face value.Ms. [redacted] has also expressed dissatisfaction with the seats she was provided for her event. It should be noted that within the duration of this phone call, the sales agent discussed several seating arrangements with the customer that were tailored to her preferences. Ms. [redacted] selected two seats in Section: Upper Level [redacted]. The sales agent repeated the seating selection to the customer and described in detail the seats’ location, to which Ms. [redacted] verbally stated her acceptance for. Additionally, the sales agent reiterated our “all sales are final” policy to the customer.Ms. [redacted] successfully placed her order on 4/24/2017 and received her valid tickets immediately the same day for her to print and bring to her event that is scheduled to take place on 5/19/2017. In addition to this current claim, Ms. [redacted] was in contact with two customer service agents and all of her concerns were adequately addressed at that time. As Ms. [redacted] received tickets for the exact section and row she placed her order for, we consider this matter closed. If she has any additional concerns, we encourage her to contact a member of our customer service department so that they may be addressed.Regards,Ticket Offices
Thank you for reaching out to us. At Ticket Offices, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate...
transactions between ticket buyers and ticket sellers.Although Ms. [redacted] has indicated she was misled regarding the price per ticket, we would like to provide clarification. When Ms. [redacted] visited ticketoffices.com, she selected her event for Hamilton on 3/19/2017. Ms. [redacted] was directed to the ticket listing page. This page displays the listings which sellers have available on our site stating the location, quantity, and price per ticket. Once Ms. [redacted] selected the listing she was interested in, they are directed to the checkout page. Here customers are provided with an order summary that displays the event details, ticket location, and price per ticket. Our customer was prompted to provide an email address and select a delivery method. After a delivery method is selected, since methods vary in price, a new order total is calculated. A complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $5,450.75 was displayed in bold text on the left-hand side of the page. This information was fully disclosed before Ms. [redacted] was asked to enter any payment information. Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are final. All prices are listed in US Dollars (USD).” Ms. [redacted] was required to select a check box signifying their agreement to these terms. Customers are then prompted to select the "Review Order" button below these terms. Once selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their order. Our customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and do not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Ms. [redacted] contacted us on 12/12/2016 to discuss her order at which time this information was clarified. As Ms. [redacted] stated, she later filed a dispute with her financial institution concerning this order. As this is a direct violation of the sales terms which were agreed upon at checkout, ticket access may be restricted while the dispute remains open. As such, prior to receiving this claim, we reached out to Ms. [redacted] via email regarding the dispute which was filed against our company. Should Ms. [redacted] have any additional concerns pertaining to her order, we encourage her to contact our customer service.Regards,Ticket Offices
Thank you for reaching out to us. At Ticket Offices, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate...
transactions between ticket buyers and ticket sellers. Directly on our website it states, “We are a resale marketplace, not the box office or venue. Ticket prices may exceed face value.”After our customer selected the event they were interested in, Magic of Christmas, they navigated to the ticket listing page. The top of this page clearly notifies customers, “We are a resale marketplace. Prices may be above or below face value. This site is not owned by any venue.” After our customer selected the ticket listing they desired which was classified as Zone Seating, they were directed to the checkout page where this information is further reiterated at the top of the page. Here, customers are provided with an order summary that displays the event details, ticket location, and price per ticket. Although our customer has indicated that they were not notified that the listing was Zone Seating until after purchase, this was initially disclosed on the ticket listing page and reiterated on the checkout page. This information clarifies that for Zone Seating listings, customers will receive tickets within the listed section. Our customer was prompted to provide an email address and select a delivery method. A complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $424.91 was displayed in bold text. This information was fully disclosed before our customers are asked to enter any payment information. Below this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplace. Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are final. All prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms stating, “I agree to the sales terms and conditions listed above and acknowledge that this site is a resale marketplace. I agree to and accept the refund policy.” Customers are then prompted to select the "Review Order" button below these terms. Once selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their order. Our customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demand. This fact is stated throughout the purchase process. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy; a standard throughout the industry and agreed upon by our customer during checkout.In addition to this current claim, our customer has filed a dispute with their credit card company regarding this order. We are unable to assist further on this matter while this dispute remains open due to the nature of the dispute process. We encourage our customer to contact the institution with which the dispute was filed in relation to any questions they may have regarding its process or outcome. As it currently stands, we consider this matter closed.Regards,Ticket Offices
Complaint: [redacted]
I am rejecting this response because:
I did not record every screen I was on. I did not know I was dealing with a deceptive practice and had no reason to think I needed to record every screen.
Sincerely,
[redacted]
Thank you for reaching out to us. At Ticket Offices, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate...
transactions between ticket buyers and ticket sellers. Directly on our website it states, “We are a resale marketplace, not the box office or venue. Ticket prices may exceed face value.”Our website is completely user-driven, meaning all order details are either selected or input directly by customers. Once our customer selected the event they were interested in, Angus and Julia Stone, they navigated to the ticket listing page. The top of this page clearly notifies customers, “We are a resale marketplace. Prices may be above or below face value. This site is not owned by any venue.”After our customer selected the ticket listing they desired with an estimated In-Hand Date of 12/1/2017, they were directed to the checkout page. Here, customers are provided with an order summary that displays the event details, ticket location, and price per ticket. Our customer was prompted to provide an email address and select a delivery method. After a delivery method is selected, since methods vary in price, a new order total is calculated. Directly below this selection, our customer was displayed the message, “The seller has provided an expected in-hand date of 12/01/2017 for these tickets,” with the date in red text to sufficiently notify our customer. A complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $197.87 was displayed in bold text on the left-hand side of the page. This information was fully disclosed before our customers are asked to enter any payment information. Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are final. All prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms; no order can be placed without the customer having done this. Below this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplace. Ticket prices may exceed face value.” Customers are then prompted to select the "Review Order" button below these terms. Once selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their order. Our customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demand. This fact is stated throughout the checkout process. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. Our customer placed their order on 6/30/2017 and was clearly notified of the estimated email delivery date prior to checkout. The estimated In-Hand Date is provided by the seller and is often dependent upon the primary issuer of the tickets with which we have no affiliation. The date provided is the latest expected day a seller believes ticket will be available to deliver; nevertheless, the tickets are often available prior to the listed date.After placing this order, our customer contacted us via our Live Chat application and their concerns were thoroughly addressed. Additionally, we attempted to contact our customer via telephone to discuss their order but were unsuccessful in doing so. Since this initial interaction, our customer has filed a dispute with their PayPal account regarding this order. We are unable to provide a resolution to this matter while this dispute remains open due to the nature of the dispute process. Upon the dispute closure, contingent on the results of the dispute, our customer's valid tickets are ready to be delivered prior to the expected date. We encourage our customer to contact the institution with which the dispute was filed in relation to any questions they may have regarding its process or outcome. As it currently stands, we consider this matter closed.Regards, Ticket Offices
Thank you for reaching out to us. At Ticket Offices, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate...
transactions between ticket buyers and ticket sellers.Although our customer has indicated that their tickets are not valid, this should be noted as inaccurate. Our customer’s valid tickets were delivered to them immediately after the order was placed. The tickets received were originally purchased on the primary market; we carefully screen each seller to ensure that their listings are legitimate and distributed properly.In relation to our 100% Guarantee, we ensure that for every order placed on our site valid and authentic tickets will be delivered prior to the event. As our customer’s valid tickets were delivered immediately after the order was placed on 10/11/2017 prior to their event which has not yet taken place, we have fully adhered to this guarantee.Nevertheless, as a one-time courtesy, we have discussed this matter with our customer and reached an amicable resolution for both parties. As such, we consider this matter resolved and welcome our customer to contact us with any additional questions they may have in relation to their order.Regards,Ticket Offices
Thank you for reaching out to us. At Ticket Offices, we value our customers and would like to take the time to address Ms. [redacted] concerns. It should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate...
transactions between ticket buyers and ticket sellers. Directly on our website it states, “We are a resale marketplace, not the box office or venue. Ticket prices may exceed face value.”Once our customer selected the event they were interested in[redacted] with [redacted] and [redacted], they navigated to the ticket listing page. The top of this page clearly notifies customers, “We are a resale marketplace. Prices may be above or below face value. This site is not owned by any venue.” After customers select the ticket listing they desire, they are directed to the checkout page. Here, customers are provided with an order summary that displays the event details, ticket location, and price per ticket. Our customer was prompted to provide an email address and select a delivery method. After a delivery method is selected, since methods vary in price, a new order total is calculated. A complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $337.15 was displayed in bold text on the left-hand side of the page. This information was fully disclosed before our customers are asked to enter any payment information. Below this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplace. Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are final. All prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms. Customers are then prompted to select the "Review Order" button below these terms. Once selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their order. Our customer then proceeded to select "Confirm & Place Order" at which time their order was processed.In regards to Ms. [redacted] concern about her tickets being available before the tickets on the primary market were released to the general public, we would like to provide clarification. Tickets on the secondary market may become available to purchase prior to the primary market due to a number of possibilities; for instance, sellers may be season ticket holders or subscribers. Arrangements parties may have with box offices, venues, promoters, artists, or teams allow them to know in advance where they will acquire tickets.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and do not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Ms. [redacted] placed her order on 4/24/2017 and received her valid electronic tickets via email promptly the next day, before the estimated in hand date of 7/25/2017, and before her event that is scheduled to take place on 7/27/2017. It should be noted that prior to receiving this claim, the customer has not been in contact with us to discuss her concerns with her order. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If Ms. [redacted] has any additional concerns regarding her order, we encourage her to reach out to our customer service department so that they may be addressed.Regards,Ticket Offices
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I will contact you again in the even that I do not receive my purchased tickets. Thank you for your time.
Sincerely,
[redacted]
Complaint: 12415612
I am rejecting this response because: This is the same response given to the numerous people who have had complaints such as mine. It is a cliche. You just reworded to suit my circumstances. I was unknowingly redirected to your site from the venue's site. You are aware this happens because of the trail of complaints about this exact same thing. I was ordering two tickets before the tickets went on sale to the public because I was notified as a fan of the performer. Why would I order tickets from a "business" that buys the tickets from somewhere else and resales with extravagant fees when there was a plethora of tickets available??? I thought I was ordering from the venue - and you know that many customers think that because of the complaints. I would NEVER, EVER order tickets for almost a thousand dollars for any performer!!!! I tried to contact you within minutes but was unable to talk to a real person. I am sure that not being able to talk to a real person upon calling your number is intentional because of your dubious business. It is so obvious that I made a mistake. You are extremely unforgiving and have no ethics. You have duped many people out of their hard earned money and keep getting away with it!
Sincerely,
[redacted] Saylor
Complaint: [redacted]
I am rejecting this response because: while the company is a resaler of tickets they have a responsibility to insure that the people holding the tickets for resale are legitimate. I am not questioning price or when tickets will be delivered. I am questioning their advertising legitimacy. They state up front on their site that the best seats available are provided. This not true. I purchased my tickets 4 months in advance and paid for tickets in a specific row for which I paid a higher price than I would in a less desirable row. They confirmed with the seller that he accepted my offer for tickets in that row in that section on that night. For an agreement between the two parties to exist the seller must in fact own the tickets and commit them to me. Yet this seller cannot provide me with a confirmed seating. If you check reviews of this company you will see many people have complained of what is essentially a bait and switch.by waiting to the last minute to supply both seat numbers and tickets the seller and this company can sell the same tickets closer to the date of the show at a higher price and provide the earlier buyer with less desirable tickets, their terms and conditions allow them to do this. Unfortunately there terms and conditions do not stand up to what is then false advertising. They state in their advertising that I am paying for best available. Therefore lacking any definition of what best available is in the terms and conditions, it is reasonable for any consumer to believe that best available is at the time of purchase and not 4 months later. Therefore they have false and misleading advertising. I believe they and the seller have a legal obligation to provide the seat numbers at the time of purchase to guarantee as also stated in their site that their service is guaranteed.The companies response also was incorrect in that I tried for two weeks to contact them by phone, chat line and email and they did not respond until after I filed the complaint with you. This is the most common thread of complaint online with this company. In response they responded as they did to you with an email. No return call.
Sincerely,
[redacted]
Thank you for reaching out to us. At Ticket Offices, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate...
transactions between ticket buyers and ticket sellers. Directly on our website it states, “We are a resale marketplace, not the box office or venue. Ticket prices may exceed face value.”Once our customer selected the event they were interested in, Trackside Music Festival - 2 Day Pass, they navigated to the ticket listing page. The top of this page clearly notifies customers, “We are a resale marketplace. Prices may be above or below face value. This site is not owned by any venue.” After our customer selected the ticket listing they desired, they were directed to the checkout page where this information is further reiterated at the top of the page. Here, customers are provided with an order summary that displays the event details, ticket location, and price per ticket. Our customer was prompted to provide an email address and select a delivery method. After a delivery method was selected, since methods vary in price, a new order total was calculated. A complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $575.10 was displayed in bold text. This information was fully disclosed before our customers are asked to enter any payment information. Below this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplace. Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are final. All prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms stating, “I agree to the sales terms and conditions listed above and acknowledge that this site is a resale marketplace. I agree to and accept the refund policy.” Customers are then prompted to select the "Review Order" button below these terms. Once selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their order. Our customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All tickets on our site are priced by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Our customer placed their order on 12/12/2017 and immediately received their valid tickets prior to their event on 6/20/2018. We maintain that all order details were sufficiently displayed prior to placing their order; nevertheless, we reached out to our customer to provide a courtesy resolution. This resolution was detailed via email and a voicemail. As such, we consider this matter resolved, if our customer has any additional concerns, we encourage them to contact our customer service department.Regards,Ticket Offices
Complaint: [redacted]
I am rejecting this response because: I did email TicketOffices and their recommendation was to attempt to resale the tickets. I was going to but matters had changed to where I could the ticket dates. The problem here is that when I purchased the tickets, there was nothing during the transaction that stated all sales were final. I also have tried getting ahold of TicketOffices customer service via phone and email but phone won't let me get past the automatic system and hangs up on me. The emails kept being sent back as undeliverable email home address. I would have no problem talking to a customer service manager if I could get ahold of one. Especially considering the circumstances of my situation.
Sincerely,
[redacted]
Thank you for reaching out to us. At Ticket Offices, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate...
transactions between ticket buyers and ticket sellers. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry and agreed to by customers at the time of checkout.On 10/4/2016 our customer placed their order for an event which was set to take place on 3/2/2017. Our customer’s valid tickets were delivered on 10/7/2016 via UPS postal service. This event was later rescheduled for 10/16/2017 by the primary market, with which we have no affiliation, and our customer was notified of this information via email. Although our customer has stated that they were not informed their tickets would remain valid for the rescheduled date, this email states, “Your original tickets are still valid and will be honored at the rescheduled time listed.” Additionally, the terms which were agreed to at checkout clarify, “If an event is postponed or rescheduled, your order will not qualify for a refund and your tickets will be valid for the rescheduled date” and “Please keep your tickets in a safe place. We are not responsible for lost, stolen, damaged or destroyed tickets and are under no obligation, and, in many instances, are not able, to replace the tickets.” Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns and provide clarification. As our customer’s valid tickets were delivered on 10/7/2016 and ticket reissues are not guaranteed as we have no affiliation with the venue, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Ticket Offices
Thank you for reaching out to us. At Ticket Offices, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate...
transactions between ticket buyers and ticket sellers. Directly on our website it states, “We are a resale marketplace, not the box office or venue. Ticket prices may exceed face value.”Our website is completely user-driven, meaning all order details are either selected or input directly by customers. Once our customer selected the event they were interested in, Wicked, they navigated to the ticket listing page. The top of this page clearly notifies customers, “We are a resale marketplace. Prices may be above or below face value. This site is not owned by any venue.” Our customer selected two tickets in Section: ORCH-L Row: H; this specific ticket listing was notated as being “Obstructed view.” Our customer then continued to the checkout page. Here, customers are provided with an order summary that displays the event details, ticket location, and price per ticket. It was also reiterated that these seats were “Obstructed View.” Our customer was prompted to provide an email address and select a delivery method. After a delivery method is selected, since methods vary in price, a new order total was calculated. A complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $360.41was displayed in bold text on the left-hand side of the page. This information was fully disclosed before our customers are asked to enter any payment information. Below this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplace. Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are final. All prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms stating, “I agree to the sales terms and conditions listed above and acknowledge that this site is a resale marketplace. I agree to and accept the refund policy.” Customers are then prompted to select the "Review Order" button below these terms. Once selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their order. Our customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order, we consider this matter closed. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department.Regards,Ticket Offices
Thank you for contacting us in regards to the concerns of Ms. [redacted]. We appreciate the chance to speak on this matter. Ticket Offices operates on the secondary market and does not own or generate tickets as a primary box-office. Instead, we merely facilitate transactions between ticket buyers and...
ticket sellers. To this end, we are committed to providing excellent customer service and maintaining a simple, transparent checkout process.Ms. [redacted] has stated that she believed she was purchasing her tickets through the primary market, though we would like to provide clarification. When Ms. [redacted] navigated our website and chose to view a listing for [redacted] tickets, she was displayed the message, “We are a resale marketplace. Prices may be above or below face value. This site is not owned by any venue.” This information is also reiterated multiple times throughout the checkout process.Though Ms. [redacted] has stated that she was not properly notified she may be paying above face value for her tickets, this should be noted as inaccurate. After Ms. [redacted] selected a listing for two tickets in Section: [redacted] Row: R, she continued to our Checkout page, where we displayed an itemized breakdown of her order, including the price per ticket, all fees, and the order total of $195.84. Directly below this information, it was stated, “We are an independent resale marketplace. Ticket prices may exceed face value.” Ms. [redacted] was then displayed a complete list of our sales terms and conditions, as well as the message in bold, “All sales are final. All prices are listed in US Dollars (USD).” Directly above the “Review Order” button, Ms. [redacted] was required to select a check box that signified her agreement to the aforementioned sales terms and conditions. Ms. [redacted] then proceeded to submit her order.As a secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. Ms. [redacted] has also expressed concern regarding the name printed on her tickets to which we would like to address. The name on her tickets simply indicates that of the original purchaser from the primary market. This in no way affects her ability to gain entry to her event, as tickets are completely transferable to the new ticket holder and is a common occurrence in the industry. Ms. [redacted] is furthermore protected by our 100% Money Back Guarantee that her tickets will be valid and authentic, and will arrive prior to her event.Ms. [redacted] placed her order on 3/16/2017 and received her valid tickets immediately via email for her to print and bring to her event that is scheduled to take place on 5/21/2017. Prior to receiving this current claim, we were in contact with Ms. [redacted] to adequately addressed all of her concerns. Additionally, we offered her a resolution as a one-time courtesy in an attempt to reach a positive resolution though this offer was declined. As we have adhered to our sales terms and conditions and provided Ms. [redacted] with authentic tickets prior to her event, we consider this matter closed. If she has any further concerns, we encourage her to contact a member of our customer service department.Regards,Ticket Offices
Complaint: [redacted]
I am rejecting this response because: I believe this business is using the above mentioned excuses to rob and steal from innocent people who do not realize just how much they are being cheated out of. The customer has no idea how much the ticket originally cost to compare it to how much they are actually charged when purchasing. There is no cross reference or comparison. The customer is lead to believe that they are receiving an equivalent item for an equivalent price.
Sincerely,
Ruth [redacted]
Thank you for your response. Though Ms. [redacted] continues to press forward with this matter, Ticket Offices maintains the transparency of our checkout process allows all customers to review their order details, including pricing information, prior to checkout.As we have previously clarified, our customer navigated to the checkout screen that displayed an itemized breakdown of all pricing details, including the price per ticket, service and delivery fees, and the total charge of $459.00 in bold text. At no point was Ms. [redacted] given an alternate order total. Ms. [redacted] then agreed to our sales terms and conditions by selecting a check box and a “Review Order” button. Her order was successfully confirmed and she received her valid tickets via email immediately. As we have adequately addressed all of her concerns, we consider this matter closed. Ms. [redacted] is welcome to contact a member of our customer service team via telephone if she has any further concerns.Regards,Ticket Offices
Thank you for reaching out to us. At Ticket Offices, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate...
transactions between ticket buyers and ticket sellers. Directly on our website it states, “We are a resale marketplace, not the box office or venue. Ticket prices may exceed face value.”Once our customer selected the event they were interested in, [redacted] they navigated to the ticket listing page. The top of this page clearly notifies customers, “We are a resale marketplace. Prices may be above or below face value. This site is not owned by any venue.” After customers select the ticket listing they desire, they are directed to the checkout page. Here, customers are provided with an order summary that displays the event details, ticket location, and price per ticket. Our customer was prompted to provide an email address and select a delivery method. After a delivery method is selected, since methods vary in price, a new order total is calculated. A complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $350.64 was displayed in bold text on the left-hand side of the page. This information was fully disclosed before our customers are asked to enter any payment information. Below this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplace. Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are final. All prices are listed in US Dollars (USD).” This bold message is displayed directly above a check box which our customer was required to select signifying their agreement to these terms. Customers are then prompted to select the "Review Order" button below these terms. Once selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their order. Our customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Our customer placed their order on 5/10/2017 and immediately received and downloaded their valid tickets prior to their event on 10/14/2017. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Ticket Offices
Thank you for reaching out to us. At Ticket Offices, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate...
transactions between ticket buyers and ticket sellers. Directly on our website it states, “We are a resale marketplace, not the box office or venue. Ticket prices may exceed face value.”Once our customer selected the event they were interested in, Elton John, they navigated to the ticket listing page. The top of this page clearly notifies customers, “We are a resale marketplace. Prices may be above or below face value. This site is not owned by any venue.” After customers select the ticket listing they desire, they are directed to the checkout page. Here, customers are provided with an order summary that displays the event details, ticket location, and price per ticket. Our customer was prompted to provide an email address and select a delivery method. After a delivery method is selected, since methods vary in price, a new order total was calculated. A complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $404.27 was displayed in bold text on the left-hand side of the page. This information was fully disclosed before our customers are asked to enter any payment information. Below this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplace. Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are final. All prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms stating, “I agree to the sales terms and conditions listed above and acknowledge that this site is a resale marketplace. I agree to and accept the refund policy.” Customers are then prompted to select the "Review Order" button below these terms. Once selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their order. Our customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Our customer has expressed concerns regarding their tickets’ seating arrangement, to which we would like to provide clarification. Directly on the Frequently Asked Questions portion of our website we state, “All tickets in a single order will be together unless the seller notated otherwise. We do not list seat numbers on our site because we do not know which tickets the sellers will send to which of his or her customers.”Our checkout process allows each customer several opportunities to view all details of an order, including the Estimated Ship Date, prior to purchase. In our customer’s case, the date of 2/10/2018 was stated. Due to the nature of our business on the secondary marketplace, Ticket Offices does not own or generate any tickets and therefore does not set or control delivery date. Rather, the Estimated Ship Date is set by the individual seller of the tickets and is dependent upon the primary issuer of the tickets, with which Ticket Offices has no affiliation. This information was clearly presented to our customer before they submitted their order. It should be noted that our customer contacted us via email correspondence prior to receiving this claim. At that time, we thoroughly addressed all of our customer’s concerns. We maintain that all order details were sufficiently displayed prior to placing their order, we consider this matter closed. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department.Regards,Ticket Offices