Complaint: ***
I am rejecting this response because: We tried to resolve this with the customer service center of Ticketoffices.comThey were not interested in hearing anything we had to say & hung up on meI also contacted the customer service through the e-mail without any responseWe have since looked at the website several times to see where the confusion came in & it seems the website has since changed & yes they do show things much clearer nowThat was not the case when we made the purchaseI was also informed on our confirmation email that we would receive the tickets on 01/13, we have yet to receive themThis business has poor customer service & are unreliable.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: it fails to resolve the issueChange the URL so that it is NOT deceiving and you may be taking a step in the right directionGiven that you have not once mentioned my actual concern, which I have repeated now at least times, I am even more convinced that you intentionally mislead people using the name of the venue and performer in the link that gets people to your websiteThat remains unacceptable and I hope that you find yourselves out of business soon
Sincerely,
Emily ***, incredibly dissatisfied customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I was offered a full refund of my purchase and have now received the money back to my credit card
Sincerely,
Kelly ***
Complaint: ***
I am rejecting this response because: There advertisement is meant to be as it shows up as the DTE Energy Ticket office When I clicked on it goes to the seating and looks like the Ticketmaster site When I made the purchase, the tickets were not even able to be purchased at that time and I requested a refund IMMEDIATELY after realizing that it was not the real DTE Energy ticket site They have a strict no refund policy because they know they are running a shady business and can only make money trapping individuals using their sneaky, and purposely misleading ad A good business would have refunded because they knew the tickets had not been on sale yet and that they would not have lost any money
Sincerely,
Ryan ***
Thank you for your responseAlthough our customer continues to press forward, as we previously stated, directly above the check box, which our customer was required to select to continue with their purchase, it stated in bold text, "All sales are final." This is further stated on the checkout page under the Purchase Information portion clarifying, "All sales are finalThere are no refunds, exchanges or cancellations."As stated in our initial response, we replied to our customer's email shortly after it was received addressing all of their concernsAdditionally, we have since routed our customer to be directed to a customer service manager should they have any additional concernsAs our customer received their valid tickets prior to their event, which has since passed, we consider this matter closed.Regards,Ticket Offices
Complaint: ***
I am rejecting this response because:I feel that this company has mirrored the venues website, and with the exception of a small blurb that states otherwise, deceives customers into thinking they are on the Ace of Spades website.I received the tickets from the vendor, and the price was $59, for which I paid $It's not like this show is sold out, and tickets are in high demandI can buy them today on the actual venues website for $per ticket plus $feeI can understand this company marking up prices a bit to make a profit , however , a 3X markup is excessive
Sincerely,
Warren ***
Complaint: ***
I am rejecting this response because: I object to their "all sales are final" policy. I believe this is unfair and a violation of a consumer's basic right to return or seek refund from a company when a consumer is not satisfied with a company's servicesI also did not download the tickets that they sent me since as I have mentioned before, I have no intention of using them. It is unreasonable for them to dump the responsibility of reselling the tickets to me as I do not have the knowledge and technical capacity to sell it my selfI will seek restitution of my hard earned money and contest the company's policy through other legal remedies
Sincerely,
Evangeline ***
Complaint: ***
I am rejecting this response because:I will not contact customer service because they made it clear that they will not offer a refundI understand the company’s position but there should be consumer rights relating to my issueIn my home province of Quebec, a consumer has days to cancel a contract. Since the event will take place five months from now, I would think that Ticket Offices would offer to resell my ticketsThe reason that they did not offer that option is because no other fool would pay such a markup for these tickets. This company hides behind the premise that their business is legal but how do you justify charging 150% markup on ticketsIt preys on customers inadvertently hitting the confirm button and reaping the profits and that to me is shady. It is quite obvious that I was not aware that I was in a US web site and that all transactions would be handled in US dollarsThis was an oversight on my part and am being penalized dearly for my mistakeI thought I was in the *** *** *** site where transactions are handled in Canadian dollars. I will reiterate again, why would I venture to a US web site and pay in US dollars for an event that is taking place in my home city where I could have easily gone to the box office to purchase the tickets?
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Sumayr ***
Complaint: ***
I am rejecting this response because:As mentioned in my complaint no where did obstructed view appear next to my seat selection it did not appear until I was emailed a conformation , it may have appeared in smaller print somewhere in there terms but they were deceptive of this and also , when I called the Oriental Theater they said that these were seats and I should have never dealt with them and that they too have had a number of complaint about there business practice , again had I known in advance that these tickets have a face value and obstructed I would have never paid 360.01
Sincerely,
Javier ***
Complaint: ***
I am rejecting this response because: From the first click I beleived that I was sent to a website by a theatre that I trustI had no idea that I had begun this transaction on a fraudulent website that was not that of the Palladium Theatre in Saint Petersburg FL. Trusting the theatre, I had no reason to doubt that the remaing tickets for the concert I was interested in were more expensive than I expected nor that the fees associated with the purchase were so outrageous. This all represented online deception and manipulation by ticketoffices.com
Sincerely,
Sue ***
Complaint: ***
I am rejecting this response because:The date of 9/10/was not given until we received the confirmation email from the business. The email states clearly that this is to confirm when the tickets will be shippedNo date was given at checkout. The email is attached for reference.
Sincerely,
Mona ***
Thank you for contacting us in reference to the concerns of MrK***We appreciate the opportunity to address this matterIt should be noted that Ticket Offices operates on the secondary ticket market, meaning we do not own or generate tickets as a primary box officeInstead, we merely
facilitate transactions between ticket buyers and ticket sellersTo this end, we are committed to providing excellent customer service and maintaining a simple, transparent checkout process.MrK*** has indicated that he was unaware he was purchasing tickets through a resale market, though as he confirmed, this information is readily available on our siteOur website address TicketOffices.com and branding are intentionally different than those of other sitesWhen MrK*** navigated our website and viewed the specific listing, "Section: *** Row: *, Emailed delivery by: 2/16/2017" for *** ***, it stated, “We are a resale marketplacePrices may be above or below face valueThis site is not owned by any venue.” When MrK*** selected a listing for four tickets to *** *** he continued to our checkout page where, directly below his order summary, this information was further reiteratedMrK*** was notified multiple times throughout the checkout process that he was purchasing tickets through a resale marketplace and not the official venue.Although MrK*** stated that his tickets did not come directly after purchasing them, he was notified of the expected ship date when selecting the listingThis information was also reiterated on his order summaryDue to the nature of our business as a secondary marketplace, we do not set or control delivery dates as we are not the owners of the tickets listed on our websiteThe estimated In-Hand Date is set by the individual sellers of the tickets and is often dependent upon the primary issuer of the tickets, with which Ticket Offices has no affiliationThis information was clearly presented to MrK*** before he submitted his order and additionally notified to him via email once his order was confirmed.In relation to MrK***'s concerns regarding the varying price of the tickets we would like to provide clarificationThe resale marketplace is a live market, as with any live market, prices often change depending on a range of factorsSince the sellers set the list price for tickets, they select a price based on their personal assessments of the range of factors which include customer demand.MrK*** placed his order on 1/9/2017, we later were in contact with MrK*** to offer upgraded tickets or the alternative option to cancel his order since the tickets he selected were no longer availableMrK*** opted to select the replacement tickets and received his valid tickets via email on 2/17/for him to print and bring to his event that occurred the following dayAs we have fully adhered to our sales terms and conditions and MrK*** received his valid tickets for his event which has since passed, we consider this matter closedIf MrK*** has any additional questions, we encourage him to reach out to our customer service department.Regards,Ticket Offices
Complaint: ***
I am accepting this response to some extentIt was my error in purchasing these tickets, lesson learnedWhat is unaccepting is Ticket Offices pure lack of customer service, i.ethe inability to speak with a representative via voice, online chat or returning emailsI find it very disheartening the only successful means in communicating with Ticket Offices is through a third party escalated matters such as thisThrough the purchasing process it was never disclosed until receiving the order confirmation email "Orders exceeding four tickets may be split up into different rows within the requested zone or section." I am happy my six tickets are in the same row however this note was the catalyst to my initial concern and complaintsThe lack of customer service is just fuel to the fireMy suggestion to Ticket Offices is making this disclaimer to the customer prior to purchasing. Happy Holidays!Sarah ***
Thank you for your responseThough our customer continues to press forward, Ticket Offices maintains that all pertinent details were fully disclosed to our customer prior to checkout.As we have previously clarified, our website clearly states, "We are a resale marketplace, not the box office or venueTicket prices may exceed face value.” Directly on the checkout page our customer visited, they were displayed our complete sales terms and conditions where we reiterate our "all sales are final" policyThey then selected a checkbox that signified their agreement to the statement, "I agree to the sales terms and conditions listed above and acknowledge that this site is a resale marketplaceI agree to and accept the refund policy." As we have adequately addressed all of our customer's concerns, we consider this matter closedWe encourage our customer to contact our customer service department with any additional concerns they may have at this time.Regards,Ticket Offices
Thank you for reaching out to us. At Ticket Offices, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate...
transactions between ticket buyers and ticket sellers. Directly on our website it states, “We are a resale marketplace, not the box office or venue. Ticket prices may exceed face value.”Once our customer selected the event they were interested in, Glen Hansard, they navigated to the ticket listing page. The top of this page clearly notifies customers, “We are a resale marketplace. Prices may be above or below face value. This site is not owned by any venue.” After customers select the ticket listing they desire, they are directed to the checkout page. Here, customers are provided with an order summary that displays the event details, ticket location, and price per ticket. Our customer was prompted to provide an email address and select a delivery method. After a delivery method is selected, since methods vary in price, a new order total was calculated. A complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $213.35 was displayed in bold text on the left-hand side of the page. This information was fully disclosed before our customers are asked to enter any payment information. Below this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplace. Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are final. All prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms stating, “I agree to the sales terms and conditions listed above and acknowledge that this site is a resale marketplace. I agree to and accept the refund policy.” Customers are then prompted to select the "Review Order" button below these terms. Once selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their order. Our customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order, we consider this matter closed. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department.Regards,Ticket Offices
Thank you for your response. Though Ms. [redacted] continues to press forward with this matter, Ticket Offices maintains that all necessary seating arrangements and prices were thoroughly discussed with our customer prior to checkout. As we have previously clarified, Ms. [redacted] and our sales agent simple discussed seating arrangements based on the available inventory we have for sale on our website. Since we have no affiliation with any primary market or venue, we can only speak on the inventory sellers have listed on our site. Additionally, our website does not look like or have any relation with [redacted] as our customer has stated. We have a distinct and unique design while clearly notating that we are a resale marketplace by stating the following directly on our website, "We are a resale marketplace, not the box office or venue. Ticket prices may exceed face value." Ms. [redacted] acknowledged her agreement to the seating selection and received the exact tickets she ordered. Our customer verbally agreed to the final charge, which included all ticket prices and fees, prior to her order being placed. As we have adequately addressed all of our customer's concerns, we consider this matter closed. Ms. [redacted] is more than welcome to contact a member of our customer service department if she has any further questions. Regards,Ticket Offices
Thank you for providing this response. As we previously stated, our website is completely user-driven. As such, each customer must agree to the terms and choose the appropriate selections to submit an order. No order can be placed on the site without the customer having selected to place the order. Nevertheless, we reached out to our customer to discuss and provide a one-time courtesy resolution in the interest of customer service. Our customer has accepted this as an amicable resolution; as such, we consider this matter resolved.Regards,Ticket Offices
Thank you for reaching out to us. At Ticket Offices, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate...
transactions between ticket buyers and ticket sellers. Directly on our website it states, “We are a resale marketplace, not the box office or venue. Ticket prices may exceed face value.”Once our customer selected the event they were interested in, [redacted]- Manchester City FC vs. [redacted], they navigated to the ticket listing page. The top of this page clearly notifies customers, “We are a resale marketplace. Prices may be above or below face value. This site is not owned by any venue.” After customers select the ticket listing they desire, they are directed to the checkout page. Here, customers are provided with an order summary that displays the event details, ticket location, and price per ticket. Our customer was prompted to provide an email address and select a delivery method. After a delivery method is selected, since methods vary in price, a new order total is calculated. A complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $427.49 was displayed in bold text on the left-hand side of the page. This information was fully disclosed before our customers are asked to enter any payment information. Below this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplace. Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are final. All prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms. Customers are then prompted to select the "Review Order" button below these terms. Once selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their order. Our customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and do not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Ticket Offices
Complaint: ***
I am rejecting this response because: We tried to resolve this with the customer service center of Ticketoffices.comThey were not interested in hearing anything we had to say & hung up on meI also contacted the customer service through the e-mail without any responseWe have since looked at the website several times to see where the confusion came in & it seems the website has since changed & yes they do show things much clearer nowThat was not the case when we made the purchaseI was also informed on our confirmation email that we would receive the tickets on 01/13, we have yet to receive themThis business has poor customer service & are unreliable.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: it fails to resolve the issueChange the URL so that it is NOT deceiving and you may be taking a step in the right directionGiven that you have not once mentioned my actual concern, which I have repeated now at least times, I am even more convinced that you intentionally mislead people using the name of the venue and performer in the link that gets people to your websiteThat remains unacceptable and I hope that you find yourselves out of business soon
Sincerely,
Emily ***, incredibly dissatisfied customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I was offered a full refund of my purchase and have now received the money back to my credit card
Sincerely,
Kelly ***
Complaint: ***
I am rejecting this response because: There advertisement is meant to be as it shows up as the DTE Energy Ticket office When I clicked on it goes to the seating and looks like the Ticketmaster site When I made the purchase, the tickets were not even able to be purchased at that time and I requested a refund IMMEDIATELY after realizing that it was not the real DTE Energy ticket site They have a strict no refund policy because they know they are running a shady business and can only make money trapping individuals using their sneaky, and purposely misleading ad A good business would have refunded because they knew the tickets had not been on sale yet and that they would not have lost any money
Sincerely,
Ryan ***
Thank you for your responseAlthough our customer continues to press forward, as we previously stated, directly above the check box, which our customer was required to select to continue with their purchase, it stated in bold text, "All sales are final." This is further stated on the checkout page under the Purchase Information portion clarifying, "All sales are finalThere are no refunds, exchanges or cancellations."As stated in our initial response, we replied to our customer's email shortly after it was received addressing all of their concernsAdditionally, we have since routed our customer to be directed to a customer service manager should they have any additional concernsAs our customer received their valid tickets prior to their event, which has since passed, we consider this matter closed.Regards,Ticket Offices
Complaint: ***
I am rejecting this response because:I feel that this company has mirrored the venues website, and with the exception of a small blurb that states otherwise, deceives customers into thinking they are on the Ace of Spades website.I received the tickets from the vendor, and the price was $59, for which I paid $It's not like this show is sold out, and tickets are in high demandI can buy them today on the actual venues website for $per ticket plus $feeI can understand this company marking up prices a bit to make a profit , however , a 3X markup is excessive
Sincerely,
Warren ***
Complaint: ***
I am rejecting this response because: I object to their "all sales are final" policy. I believe this is unfair and a violation of a consumer's basic right to return or seek refund from a company when a consumer is not satisfied with a company's servicesI also did not download the tickets that they sent me since as I have mentioned before, I have no intention of using them. It is unreasonable for them to dump the responsibility of reselling the tickets to me as I do not have the knowledge and technical capacity to sell it my selfI will seek restitution of my hard earned money and contest the company's policy through other legal remedies
Sincerely,
Evangeline ***
Complaint: ***
I am rejecting this response because:I will not contact customer service because they made it clear that they will not offer a refundI understand the company’s position but there should be consumer rights relating to my issueIn my home province of Quebec, a consumer has days to cancel a contract. Since the event will take place five months from now, I would think that Ticket Offices would offer to resell my ticketsThe reason that they did not offer that option is because no other fool would pay such a markup for these tickets. This company hides behind the premise that their business is legal but how do you justify charging 150% markup on ticketsIt preys on customers inadvertently hitting the confirm button and reaping the profits and that to me is shady. It is quite obvious that I was not aware that I was in a US web site and that all transactions would be handled in US dollarsThis was an oversight on my part and am being penalized dearly for my mistakeI thought I was in the *** *** *** site where transactions are handled in Canadian dollars. I will reiterate again, why would I venture to a US web site and pay in US dollars for an event that is taking place in my home city where I could have easily gone to the box office to purchase the tickets?
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Sumayr ***
Complaint: ***
I am rejecting this response because:As mentioned in my complaint no where did obstructed view appear next to my seat selection it did not appear until I was emailed a conformation , it may have appeared in smaller print somewhere in there terms but they were deceptive of this and also , when I called the Oriental Theater they said that these were seats and I should have never dealt with them and that they too have had a number of complaint about there business practice , again had I known in advance that these tickets have a face value and obstructed I would have never paid 360.01
Sincerely,
Javier ***
Complaint: ***
I am rejecting this response because:There is no customer service representative to talk to
Sincerely,
Kip ***
Complaint: ***
I am rejecting this response because: From the first click I beleived that I was sent to a website by a theatre that I trustI had no idea that I had begun this transaction on a fraudulent website that was not that of the Palladium Theatre in Saint Petersburg FL. Trusting the theatre, I had no reason to doubt that the remaing tickets for the concert I was interested in were more expensive than I expected nor that the fees associated with the purchase were so outrageous. This all represented online deception and manipulation by ticketoffices.com
Sincerely,
Sue ***
Complaint: ***
I am rejecting this response because:The date of 9/10/was not given until we received the confirmation email from the business. The email states clearly that this is to confirm when the tickets will be shippedNo date was given at checkout. The email is attached for reference.
Sincerely,
Mona ***
Thank you for contacting us in reference to the concerns of MrK***We appreciate the opportunity to address this matterIt should be noted that Ticket Offices operates on the secondary ticket market, meaning we do not own or generate tickets as a primary box officeInstead, we merely
facilitate transactions between ticket buyers and ticket sellersTo this end, we are committed to providing excellent customer service and maintaining a simple, transparent checkout process.MrK*** has indicated that he was unaware he was purchasing tickets through a resale market, though as he confirmed, this information is readily available on our siteOur website address TicketOffices.com and branding are intentionally different than those of other sitesWhen MrK*** navigated our website and viewed the specific listing, "Section: *** Row: *, Emailed delivery by: 2/16/2017" for *** ***, it stated, “We are a resale marketplacePrices may be above or below face valueThis site is not owned by any venue.” When MrK*** selected a listing for four tickets to *** *** he continued to our checkout page where, directly below his order summary, this information was further reiteratedMrK*** was notified multiple times throughout the checkout process that he was purchasing tickets through a resale marketplace and not the official venue.Although MrK*** stated that his tickets did not come directly after purchasing them, he was notified of the expected ship date when selecting the listingThis information was also reiterated on his order summaryDue to the nature of our business as a secondary marketplace, we do not set or control delivery dates as we are not the owners of the tickets listed on our websiteThe estimated In-Hand Date is set by the individual sellers of the tickets and is often dependent upon the primary issuer of the tickets, with which Ticket Offices has no affiliationThis information was clearly presented to MrK*** before he submitted his order and additionally notified to him via email once his order was confirmed.In relation to MrK***'s concerns regarding the varying price of the tickets we would like to provide clarificationThe resale marketplace is a live market, as with any live market, prices often change depending on a range of factorsSince the sellers set the list price for tickets, they select a price based on their personal assessments of the range of factors which include customer demand.MrK*** placed his order on 1/9/2017, we later were in contact with MrK*** to offer upgraded tickets or the alternative option to cancel his order since the tickets he selected were no longer availableMrK*** opted to select the replacement tickets and received his valid tickets via email on 2/17/for him to print and bring to his event that occurred the following dayAs we have fully adhered to our sales terms and conditions and MrK*** received his valid tickets for his event which has since passed, we consider this matter closedIf MrK*** has any additional questions, we encourage him to reach out to our customer service department.Regards,Ticket Offices
Complaint: ***
I am accepting this response to some extentIt was my error in purchasing these tickets, lesson learnedWhat is unaccepting is Ticket Offices pure lack of customer service, i.ethe inability to speak with a representative via voice, online chat or returning emailsI find it very disheartening the only successful means in communicating with Ticket Offices is through a third party escalated matters such as thisThrough the purchasing process it was never disclosed until receiving the order confirmation email "Orders exceeding four tickets may be split up into different rows within the requested zone or section." I am happy my six tickets are in the same row however this note was the catalyst to my initial concern and complaintsThe lack of customer service is just fuel to the fireMy suggestion to Ticket Offices is making this disclaimer to the customer prior to purchasing. Happy Holidays!Sarah ***
Thank you for your responseThough our customer continues to press forward, Ticket Offices maintains that all pertinent details were fully disclosed to our customer prior to checkout.As we have previously clarified, our website clearly states, "We are a resale marketplace, not the box office or venueTicket prices may exceed face value.” Directly on the checkout page our customer visited, they were displayed our complete sales terms and conditions where we reiterate our "all sales are final" policyThey then selected a checkbox that signified their agreement to the statement, "I agree to the sales terms and conditions listed above and acknowledge that this site is a resale marketplaceI agree to and accept the refund policy." As we have adequately addressed all of our customer's concerns, we consider this matter closedWe encourage our customer to contact our customer service department with any additional concerns they may have at this time.Regards,Ticket Offices
Thank you for reaching out to us. At Ticket Offices, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate...
transactions between ticket buyers and ticket sellers. Directly on our website it states, “We are a resale marketplace, not the box office or venue. Ticket prices may exceed face value.”Once our customer selected the event they were interested in, Glen Hansard, they navigated to the ticket listing page. The top of this page clearly notifies customers, “We are a resale marketplace. Prices may be above or below face value. This site is not owned by any venue.” After customers select the ticket listing they desire, they are directed to the checkout page. Here, customers are provided with an order summary that displays the event details, ticket location, and price per ticket. Our customer was prompted to provide an email address and select a delivery method. After a delivery method is selected, since methods vary in price, a new order total was calculated. A complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $213.35 was displayed in bold text on the left-hand side of the page. This information was fully disclosed before our customers are asked to enter any payment information. Below this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplace. Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are final. All prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms stating, “I agree to the sales terms and conditions listed above and acknowledge that this site is a resale marketplace. I agree to and accept the refund policy.” Customers are then prompted to select the "Review Order" button below these terms. Once selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their order. Our customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order, we consider this matter closed. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department.Regards,Ticket Offices
Thank you for your response. Though Ms. [redacted] continues to press forward with this matter, Ticket Offices maintains that all necessary seating arrangements and prices were thoroughly discussed with our customer prior to checkout. As we have previously clarified, Ms. [redacted] and our sales agent simple discussed seating arrangements based on the available inventory we have for sale on our website. Since we have no affiliation with any primary market or venue, we can only speak on the inventory sellers have listed on our site. Additionally, our website does not look like or have any relation with [redacted] as our customer has stated. We have a distinct and unique design while clearly notating that we are a resale marketplace by stating the following directly on our website, "We are a resale marketplace, not the box office or venue. Ticket prices may exceed face value." Ms. [redacted] acknowledged her agreement to the seating selection and received the exact tickets she ordered. Our customer verbally agreed to the final charge, which included all ticket prices and fees, prior to her order being placed. As we have adequately addressed all of our customer's concerns, we consider this matter closed. Ms. [redacted] is more than welcome to contact a member of our customer service department if she has any further questions. Regards,Ticket Offices
Thank you for providing this response. As we previously stated, our website is completely user-driven. As such, each customer must agree to the terms and choose the appropriate selections to submit an order. No order can be placed on the site without the customer having selected to place the order. Nevertheless, we reached out to our customer to discuss and provide a one-time courtesy resolution in the interest of customer service. Our customer has accepted this as an amicable resolution; as such, we consider this matter resolved.Regards,Ticket Offices
Thank you for reaching out to us. At Ticket Offices, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate...
transactions between ticket buyers and ticket sellers. Directly on our website it states, “We are a resale marketplace, not the box office or venue. Ticket prices may exceed face value.”Once our customer selected the event they were interested in, [redacted]- Manchester City FC vs. [redacted], they navigated to the ticket listing page. The top of this page clearly notifies customers, “We are a resale marketplace. Prices may be above or below face value. This site is not owned by any venue.” After customers select the ticket listing they desire, they are directed to the checkout page. Here, customers are provided with an order summary that displays the event details, ticket location, and price per ticket. Our customer was prompted to provide an email address and select a delivery method. After a delivery method is selected, since methods vary in price, a new order total is calculated. A complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $427.49 was displayed in bold text on the left-hand side of the page. This information was fully disclosed before our customers are asked to enter any payment information. Below this order summary, our customers are presented with the message stating, “Please note: We are an independent resale marketplace. Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are final. All prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms. Customers are then prompted to select the "Review Order" button below these terms. Once selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their order. Our customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Due to the nature of our business on the secondary marketplace, Ticket Offices is not affiliated with any artist or venue and do not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Ticket Offices, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Ticket Offices