Good afternoon,[redacted] Attached please find the customer response letter for Ms. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Good afteroon, [redacted] Attached please find the customer response letter for Ms. [redacted] If you have any questions please feel free to contact me. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted] and find that this resolution is satisfactory to me. Even though I am disappointed that this business decided to close my account. I do agree that they resolved the matter and honored my request of giving me provisional credit.
Regards,
[redacted]
Good afternoon, [redacted]. Attached please find the customer response letter for Mr. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all Mr. [redacted] refers to me calling in a second time on another day. This situation occurred all on the same day in the same call!! I spent almost 2 hours arguing with people about this before deciding it would NEVER get resolved if I did NOT contact Revdex.com. I assume once Mr. [redacted] received my Revdex.com complaint he knew something was amuck, because not only was my card reactivated that day, I was also sent a personal email by Mr. [redacted] that he was handling the situation. I did receive the replacement card in a timely fashion, which I am thankful for. However, Mr. [redacted] never stated to me how he was going to handle the rudeness and out right blatant mistake made by the customer service representative I had encountered on that phone call. She did NOT do her job, because she did NOT listen to the customer! Again as stated in my initial complaint with you she took matters into her own hands prior to hearing my concern, if they didn't house their customer service overseas where English is NOT understood very well, then this may have been avoided. With that said I know using overseas help is cheaper than our own American blood because those people enjoy working for pennies, us Americans know we are worth more than that. I would like to know how Bancorp Bank intends to RETRAIN Current employees and TRAIN Future employees on better listening skills, so this exact situation DOES NOT happen to someone else.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
September 15, 2016[redacted]
[redacted]
[redacted]
[redacted]RE: Simple Bank-Closure RelatedRevdex.com (Revdex.com) Case ID [redacted]FDIC File No. S[redacted]Dear Mr. [redacted]:I received your letter regarding my complaints to the FDIC and to Revdex.com of Delaware on September 14, 2016. Thank you writing but like every other response I have received regarding this nightmare, it neither addressed my concerns nor was it factual. It is September 15, 2016. It has been 28 days since Simple took all my money. I want answers and but more importantly I want to be compensated for the financial difficulties this unreasonable action has created. I want to ensure that Simple never inflicts this callous, deceitful harsh treatment on another person. Thank you for noting the date I opened my account with Simple (July 2015) , and the date [redacted] informed me my account was pending closure (August 16, 2016) and dates of my complaints with the Revdex.com (August 23, 2016) and FDIC (August 28, 2016). I had all of this information. I am interested in knowing what activity was inconsistent with Simple or the dates of when I was advised of its detection. You have all the other dates here. Why not the dates of when I was advised? Because I was not advised of anything, ever. And if I had been advised, why would Simple not say so in their support messages? Why not just say “Please refer to the support message dated 00/00/2016 advising you we have detected activity which is inconsistent with the terms and conditions of a Simple account”. Simple’s absurdly heinous “closure process” is completely indifferent, impersonal and banal in its brutality that it is beyond mean-spiritedness. So much for “real human goodness”. Simple’s closure process includes: hanging up on customers or blocking them with a fake “this number is out of service” message when they have the audacity to call to ask where their money is as well as blocking them with a fake “we broke the internet” page when they go online to get more information. The useless non-answer support messages and attempts to hide behind privacy policies are a nice touch.Close but not quite. I was never told the number of unresolved disputes. Seeing how Simple did not care about my interests, I decided to cut my losses and handle the disputes on my own. I canceled all disputes on August 25, 2016. Oh, by the way, the agent explained nothing. Your apology for the “inconvenience” I experienced “during the closure process” doesn’t even come close to atoning for the hell Simple has made my life. Inconvenience means not having access to my money for a couple of days, not 28 days and counting. I haven’t been able to pay my rent which means as of September 15, 2016, I owe $420 in late fees. I received a 24-hour vacate notice today. (attached) There is another $300 in late fees because I have been unable to pay my other bills. I have lumps in the lymph nodes in my neck I was supposed to get a cat scan to see if they are from the infection I got after one of the post-being run over by a 5000 lb SUV while trying to walk across the street surgeries. Or it’s cancer. No money. No test. Hopefully, no cancer. Let me tell you what my life has been like for the past three years. I have had 4 surgeries on my left leg and arm from the SUV and another surgery because my boyfriend broke my right wrist so badly my hand had to be reattached with a plate. He also gave me six concussions before I able to get out. So, to be this close to getting my life back only to be set back for because of an inconsistent use that I don’t believe even happened is not acceptable. I know there is a lot of information here’s a list of the questions I would like direct answers to:What are the dates of the verified “more than one occasion” of which I was notified of “the detection of activity which was inconsistent with the terms and condition of a Simple account”?What does the detection of activity which was inconsistent with the terms and condition of a Simple account even mean? What did I to endanger the safety and soundness of your customer network? Too many late-night Target runs? If all dispute were closed on August 25, 2016, why did it take until September 6, 2016, to send the check?And finally, how was the check for all of the money I have in the world sent? Do you have a tracking number? Any way to confirm that it has been sent and has reached the right person?How does Simple defend their appalling lack of respect for people? What are Simple and Bancorp planning to do make-up for the mess they have made of my life? Awaiting your reply,[redacted]
[redacted]Cc: [redacted] The New York Times [redacted] NBC Universal [redacted] The Dallas Morning News [redacted]Revdex.com Delaware [redacted] FDIC Consumer Response CenterFYI: I am not just cc'ing these reporters in the hope that will be interested in doing a story about this. They already are interested.
Regards,
[redacted]
Good afternoon[redacted]. I've attached the complaint response letter we sent to Mr. [redacted] regarding his concern. Although we could not accommodate his first choice of resolutions, he does understand that we cannot do so because of limitations of his brokerage account we cannot impact...
due to his separate agreement with National Financial Services. I was in regular contact with him during our research, and he has accepted the results.
Good morning, [redacted] Attached please find the customer response letter for Mr. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
roblem:I have been back and fourth with Chime Bank over a dispute I filed back in December 2016 and they still have not resolved my issue. Chime Bank told me on two different occasions wrong information. First they said O would hear word about my disputed on January 3rd, then they said February 12th. It's been more than 45 days and here we are beyond February 12th and they are telling me I have to wait longer and that I cannot be given a provisional credit for the nature of the dispute. This is poor customer service and poor treatment of customers in general. Chime Bank customer service has lied twice to me about a resolution and still won't resolve it.Translate Desired Outcome:Refund me the money from my dispute. It's now no longer an issue of dispute with the vendor but the poor service and lies being told. This is unacceptable and because I have had to waste time contacting Revdex.com and chime customer service I should be given the credit for Chime failing to meet their given time frame and SLA for resolution
Good afternoon, [redacted] Attached please find the customer response letter for Ms. [redacted]. If you have any questions please feel free to contact me. Thank you.
Good afternoon, [redacted]. Attached please find the customer response letter for Mr. [redacted]. If you have any questions, please feel free to contact me. Thank you. [redacted]
Good morning, [redacted] I've attached a copy of the rebuttal response that we mailed to our customer Brenda Brown today. Please let me know if you have any questions.Thank you.
Good
afternoon, [redacted]. Attached please find the customer response letter for
Ms. [redacted] If you have any questions please feel free to contact me.
Thank you. [redacted]
Good afternoon, [redacted]. Attached please find the customer response letter for Ms. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted] Attached please find the customer rebuttal response for Ms. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted] Attached please find the customer response letter for Mr. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Prior to April 7, I received a notice to represent needed documents to a PLS store in order to keep my account activated. I did represent my California Identification card and give my social security number, and required information to the customer service representative at this PLS STORE location:PLS Check Cashers[redacted]I inquired if anything else was needed and she stated that nothing else was needed. She scanned my State identification card, and told me I could leave. I had provided the needed information. After providing needed information before April 7, my account was still terminated. I do not understand why my account would be terminated after I provided sufficient information prior to April 7.
Regards,
Good afternoon, [redacted]. Attached please find the customer response letter for Mr. [redacted] If you have any questions please feel free to contact me. Thank you. [redacted]
Good morning, [redacted] Attached please find the customer response letter for Ms. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted] I've attached the response letter we just mailed to Ms. [redacted] Thank you. [redacted]Bancorp
Good afternoon,[redacted] Attached please find the customer response letter for Ms. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Good afteroon, [redacted] Attached please find the customer response letter for Ms. [redacted] If you have any questions please feel free to contact me. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted] and find that this resolution is satisfactory to me. Even though I am disappointed that this business decided to close my account. I do agree that they resolved the matter and honored my request of giving me provisional credit.
Regards,
[redacted]
Good afternoon, [redacted]. Attached please find the customer response letter for Mr. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all Mr. [redacted] refers to me calling in a second time on another day. This situation occurred all on the same day in the same call!! I spent almost 2 hours arguing with people about this before deciding it would NEVER get resolved if I did NOT contact Revdex.com. I assume once Mr. [redacted] received my Revdex.com complaint he knew something was amuck, because not only was my card reactivated that day, I was also sent a personal email by Mr. [redacted] that he was handling the situation. I did receive the replacement card in a timely fashion, which I am thankful for. However, Mr. [redacted] never stated to me how he was going to handle the rudeness and out right blatant mistake made by the customer service representative I had encountered on that phone call. She did NOT do her job, because she did NOT listen to the customer! Again as stated in my initial complaint with you she took matters into her own hands prior to hearing my concern, if they didn't house their customer service overseas where English is NOT understood very well, then this may have been avoided. With that said I know using overseas help is cheaper than our own American blood because those people enjoy working for pennies, us Americans know we are worth more than that. I would like to know how Bancorp Bank intends to RETRAIN Current employees and TRAIN Future employees on better listening skills, so this exact situation DOES NOT happen to someone else.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
September 15, 2016[redacted]
[redacted]
[redacted]
[redacted]RE: Simple Bank-Closure RelatedRevdex.com (Revdex.com) Case ID [redacted]FDIC File No. S[redacted]Dear Mr. [redacted]:I received your letter regarding my complaints to the FDIC and to Revdex.com of Delaware on September 14, 2016. Thank you writing but like every other response I have received regarding this nightmare, it neither addressed my concerns nor was it factual. It is September 15, 2016. It has been 28 days since Simple took all my money. I want answers and but more importantly I want to be compensated for the financial difficulties this unreasonable action has created. I want to ensure that Simple never inflicts this callous, deceitful harsh treatment on another person. Thank you for noting the date I opened my account with Simple (July 2015) , and the date [redacted] informed me my account was pending closure (August 16, 2016) and dates of my complaints with the Revdex.com (August 23, 2016) and FDIC (August 28, 2016). I had all of this information. I am interested in knowing what activity was inconsistent with Simple or the dates of when I was advised of its detection. You have all the other dates here. Why not the dates of when I was advised? Because I was not advised of anything, ever. And if I had been advised, why would Simple not say so in their support messages? Why not just say “Please refer to the support message dated 00/00/2016 advising you we have detected activity which is inconsistent with the terms and conditions of a Simple account”. Simple’s absurdly heinous “closure process” is completely indifferent, impersonal and banal in its brutality that it is beyond mean-spiritedness. So much for “real human goodness”. Simple’s closure process includes: hanging up on customers or blocking them with a fake “this number is out of service” message when they have the audacity to call to ask where their money is as well as blocking them with a fake “we broke the internet” page when they go online to get more information. The useless non-answer support messages and attempts to hide behind privacy policies are a nice touch.Close but not quite. I was never told the number of unresolved disputes. Seeing how Simple did not care about my interests, I decided to cut my losses and handle the disputes on my own. I canceled all disputes on August 25, 2016. Oh, by the way, the agent explained nothing. Your apology for the “inconvenience” I experienced “during the closure process” doesn’t even come close to atoning for the hell Simple has made my life. Inconvenience means not having access to my money for a couple of days, not 28 days and counting. I haven’t been able to pay my rent which means as of September 15, 2016, I owe $420 in late fees. I received a 24-hour vacate notice today. (attached) There is another $300 in late fees because I have been unable to pay my other bills. I have lumps in the lymph nodes in my neck I was supposed to get a cat scan to see if they are from the infection I got after one of the post-being run over by a 5000 lb SUV while trying to walk across the street surgeries. Or it’s cancer. No money. No test. Hopefully, no cancer. Let me tell you what my life has been like for the past three years. I have had 4 surgeries on my left leg and arm from the SUV and another surgery because my boyfriend broke my right wrist so badly my hand had to be reattached with a plate. He also gave me six concussions before I able to get out. So, to be this close to getting my life back only to be set back for because of an inconsistent use that I don’t believe even happened is not acceptable. I know there is a lot of information here’s a list of the questions I would like direct answers to:What are the dates of the verified “more than one occasion” of which I was notified of “the detection of activity which was inconsistent with the terms and condition of a Simple account”?What does the detection of activity which was inconsistent with the terms and condition of a Simple account even mean? What did I to endanger the safety and soundness of your customer network? Too many late-night Target runs? If all dispute were closed on August 25, 2016, why did it take until September 6, 2016, to send the check?And finally, how was the check for all of the money I have in the world sent? Do you have a tracking number? Any way to confirm that it has been sent and has reached the right person?How does Simple defend their appalling lack of respect for people? What are Simple and Bancorp planning to do make-up for the mess they have made of my life? Awaiting your reply,[redacted]
[redacted]Cc: [redacted] The New York Times [redacted] NBC Universal [redacted] The Dallas Morning News [redacted]Revdex.com Delaware [redacted] FDIC Consumer Response CenterFYI: I am not just cc'ing these reporters in the hope that will be interested in doing a story about this. They already are interested.
Regards,
[redacted]
Good afternoon[redacted]. I've attached the complaint response letter we sent to Mr. [redacted] regarding his concern. Although we could not accommodate his first choice of resolutions, he does understand that we cannot do so because of limitations of his brokerage account we cannot impact...
due to his separate agreement with National Financial Services. I was in regular contact with him during our research, and he has accepted the results.
Good morning, [redacted] Attached please find the customer response letter for Mr. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
roblem:I have been back and fourth with Chime Bank over a dispute I filed back in December 2016 and they still have not resolved my issue. Chime Bank told me on two different occasions wrong information. First they said O would hear word about my disputed on January 3rd, then they said February 12th. It's been more than 45 days and here we are beyond February 12th and they are telling me I have to wait longer and that I cannot be given a provisional credit for the nature of the dispute. This is poor customer service and poor treatment of customers in general. Chime Bank customer service has lied twice to me about a resolution and still won't resolve it.Translate Desired Outcome:Refund me the money from my dispute. It's now no longer an issue of dispute with the vendor but the poor service and lies being told. This is unacceptable and because I have had to waste time contacting Revdex.com and chime customer service I should be given the credit for Chime failing to meet their given time frame and SLA for resolution
Good afternoon, [redacted] Attached please find the customer response letter for Ms. [redacted]. If you have any questions please feel free to contact me. Thank you.
Good afternoon, [redacted]. Attached please find the customer response letter for Mr. [redacted]. If you have any questions, please feel free to contact me. Thank you. [redacted]
Good morning, [redacted] I've attached a copy of the rebuttal response that we mailed to our customer Brenda Brown today. Please let me know if you have any questions.Thank you.
Good
afternoon, [redacted]. Attached please find the customer response letter for
Ms. [redacted] If you have any questions please feel free to contact me.
Thank you. [redacted]
Good afternoon, [redacted]. Attached please find the customer response letter for Ms. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted] Attached please find the customer rebuttal response for Ms. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted] Attached please find the customer response letter for Mr. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Prior to April 7, I received a notice to represent needed documents to a PLS store in order to keep my account activated. I did represent my California Identification card and give my social security number, and required information to the customer service representative at this PLS STORE location:PLS Check Cashers[redacted]I inquired if anything else was needed and she stated that nothing else was needed. She scanned my State identification card, and told me I could leave. I had provided the needed information. After providing needed information before April 7, my account was still terminated. I do not understand why my account would be terminated after I provided sufficient information prior to April 7.
Regards,
Good afternoon, [redacted]. Attached please find the customer response letter for Mr. [redacted] If you have any questions please feel free to contact me. Thank you. [redacted]
Good morning, [redacted] Attached please find the customer response letter for Ms. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]