Good afternoon, [redacted]. Attached please find the customer response letter for Ms. [redacted]. If you have any questions please feel free to contact me. Thank you.
Good afternoon, [redacted]. Attached please find the customer response letter for Mr. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I
did not request that Bancorp "cut corners" regarding the
return and close out of my Safe Harbor IRA rollover request. Contrary to another one of Bancorp statement " our records show you initiated the account closure/rollover process; however, the process was delayed because we did not receive fully complete, verifiable distribution form until January 12 ". Per Bancorp's request I submitted
two separate distribution forms with the necessary documents and verification of my ABA
routing number, Bank address, Bank account number, Name, SSN, DOB,
Drivers license, Address (x2) and Email. How many times must one have to
send and resend personal information via an archaic and unsecured
method (faxing)? After back and forth phone calls with numerous Bancorp representatives my money was finally transferred to my bank of choice.
Revdex.com:I have reviewed the response made by the business in reference to complaint...
ID [redacted], and have determined that this does not resolve my complaint as no solution was provided for in the business response. For your reference, details of the offer I reviewed appear below.Bancorp: "On March 20, [redacted] concluded its investigation and based on the information provided by the merchant it was determined no error occurred."The above statement is false. An agent of the merchant, "Pasea Hotel & Spa," admitted on April 14 that 1) noone from Bancorp (or any other group/person) had expressed interest in the receipts, 2) that the receipts had not yet been viewed prior to me asking for them on April 14, 3) that this agent (employed as accountant) believed "we (the hotel) will likely lose this dispute considering we don't have any signed receipts from your (M.K.) stay with us." There is a stored record of this conversation should it be needed. [Yes, there was full compliance with both CA and federal law in the making of this recording.] It is evident that Bancorp is misrepresenting the extent of its investigation.Bancorp: "On March 31, you contacted Customer Service requesting the documentation used to decide the outcome of the claim. On April 6, [redacted] sent you a letter and included the supporting documentation used in deciding the claim."The above is not true. I was told that they would only email me the details of what their decision (to deny my claim) was based on if I first sent an email to an address they provided. I sent several emails to them, as directed, and never received information.Other than not yet having true resolution, I am also bothered by:1) the sub-par customer service I have thus-far received, including being hung up on after waiting 30-60 minutes on the phone. This occurred a number of times. I do however appreciate that this gentleman took the time to respond professionally; this is the first time I have seen any semblance of professionalism with this company. 2) being told to send emails to a particular email in order to get details of the decision when, according to Mr. [redacted]'s response, this was not the protocol at all. This makes me believe that the people who I was dealing with were engaged in stalling tactics all along. I find this dishonest and unethical.I appreciate that this claim has been reopened. I would very much like documentation of what evidence is considered in the determination of liability. I would also appreciate if I can be mailed the contract that I am to adhere to while being a bancorp customer.Thank you in advance.Regards,
[redacted]
Good afternoon, [redacted]. Attached please find the customer response letter for Ms. [redacted]. If you have any questions, please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted] Attached please find the customer response letter and support documentation for Ms. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted]. Attached please find the customer response letter for Ms. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted] and find that this resolution is satisfactory to me. There are inconsistencies in the response, but what is important is after spending three hours on the phone I finally have my money.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for looking into this matter.
Regards,
Hello[redacted] I've attached the complaint response letter we sent to Ms. [redacted], as well as the FedEx tracking confirming the delivery of her distribution check. Please let me know if you have any questions. Thank you.
Good morning, [redacted] I've attached a copy of the complaint response letter we mailed to [redacted] regarding his complaint. We believe this to be fully resolved. Please let me know if you have any questions. Thank you.[redacted]The Bancorp
Good afternoon, [redacted] Attached please find the customer response letter for Mr. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Good afternoon, Lexe. Attached please find the customer response letter for Ms. [redacted]. If you have any questions, please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted] Attached please find the customer response letter for Ms. [redacted] If you have any questions please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted] Attached please find the customer response letter for Ms. [redacted] If you have any questions please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted]. Attached please find the customer response letter for Ms. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good afternoon, [redacted]. Attached please find the customer response letter and support documentation for Ms. [redacted]. If you have any questions, please feel free to contact me. Thank you. ...
Good morning, [redacted]. Attached please find the customer response letter for Mr. [redacted]. If you have any questions, please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted]. Attached please find the customer response letter for Ms. [redacted]. If you have any questions please feel free to contact me. Thank you.
Good afternoon, [redacted]. Attached please find the customer response letter for Mr. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I
did not request that Bancorp "cut corners" regarding the
return and close out of my Safe Harbor IRA rollover request. Contrary to another one of Bancorp statement " our records show you initiated the account closure/rollover process; however, the process was delayed because we did not receive fully complete, verifiable distribution form until January 12 ". Per Bancorp's request I submitted
two separate distribution forms with the necessary documents and verification of my ABA
routing number, Bank address, Bank account number, Name, SSN, DOB,
Drivers license, Address (x2) and Email. How many times must one have to
send and resend personal information via an archaic and unsecured
method (faxing)? After back and forth phone calls with numerous Bancorp representatives my money was finally transferred to my bank of choice.
Revdex.com:I have reviewed the response made by the business in reference to complaint...
ID [redacted], and have determined that this does not resolve my complaint as no solution was provided for in the business response. For your reference, details of the offer I reviewed appear below.Bancorp: "On March 20, [redacted] concluded its investigation and based on the information provided by the merchant it was determined no error occurred."The above statement is false. An agent of the merchant, "Pasea Hotel & Spa," admitted on April 14 that 1) noone from Bancorp (or any other group/person) had expressed interest in the receipts, 2) that the receipts had not yet been viewed prior to me asking for them on April 14, 3) that this agent (employed as accountant) believed "we (the hotel) will likely lose this dispute considering we don't have any signed receipts from your (M.K.) stay with us." There is a stored record of this conversation should it be needed. [Yes, there was full compliance with both CA and federal law in the making of this recording.] It is evident that Bancorp is misrepresenting the extent of its investigation.Bancorp: "On March 31, you contacted Customer Service requesting the documentation used to decide the outcome of the claim. On April 6, [redacted] sent you a letter and included the supporting documentation used in deciding the claim."The above is not true. I was told that they would only email me the details of what their decision (to deny my claim) was based on if I first sent an email to an address they provided. I sent several emails to them, as directed, and never received information.Other than not yet having true resolution, I am also bothered by:1) the sub-par customer service I have thus-far received, including being hung up on after waiting 30-60 minutes on the phone. This occurred a number of times. I do however appreciate that this gentleman took the time to respond professionally; this is the first time I have seen any semblance of professionalism with this company. 2) being told to send emails to a particular email in order to get details of the decision when, according to Mr. [redacted]'s response, this was not the protocol at all. This makes me believe that the people who I was dealing with were engaged in stalling tactics all along. I find this dishonest and unethical.I appreciate that this claim has been reopened. I would very much like documentation of what evidence is considered in the determination of liability. I would also appreciate if I can be mailed the contract that I am to adhere to while being a bancorp customer.Thank you in advance.Regards,
[redacted]
Good afternoon, [redacted]. Attached please find the customer response letter for Ms. [redacted]. If you have any questions, please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted] Attached please find the customer response letter and support documentation for Ms. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted]. Attached please find the customer response letter for Ms. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted] and find that this resolution is satisfactory to me. There are inconsistencies in the response, but what is important is after spending three hours on the phone I finally have my money.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for looking into this matter.
Regards,
Hello[redacted] I've attached the complaint response letter we sent to Ms. [redacted], as well as the FedEx tracking confirming the delivery of her distribution check. Please let me know if you have any questions. Thank you.
Good morning, [redacted] I've attached a copy of the complaint response letter we mailed to [redacted] regarding his complaint. We believe this to be fully resolved. Please let me know if you have any questions. Thank you.[redacted]The Bancorp
Good afternoon, [redacted] Attached please find the customer response letter for Mr. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Good afternoon, Lexe. Attached please find the customer response letter for Ms. [redacted]. If you have any questions, please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted] Attached please find the customer response letter for Ms. [redacted] If you have any questions please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted] Attached please find the customer response letter for Ms. [redacted] If you have any questions please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted]. Attached please find the customer response letter for Ms. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good afternoon, [redacted]. Attached please find the customer response letter and support documentation for Ms. [redacted]. If you have any questions, please feel free to contact me. Thank you. ...
[redacted]
Good morning, [redacted]. Attached please find the customer response letter for Mr. [redacted]. If you have any questions, please feel free to contact me. Thank you. [redacted]