Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:complaint [redacted] I received a letter from bancorp denial of the return of my money for jan 25 and nov 3 2017 because I gave them my information witch I did for a one time paymeny actualy ihe pay was taken acording to bancoep on the 23 maybe I did not find out until 26 of jan about earthlink they telling me what earth link said all lies but my point is they were not authorized to take a pay ment defintely on jan 25 or november 3 I made a pay ment one time payment they had no right to go my on my card even if I did owe something as for bank they looking out for there self earth link had no right to use my card with out my permission after that one time achive dont want to take the time to do whats right this card has a lot of complaints plus they need to do the right thing I dont know wheather I owe them this money or not but my complaint is they had no right to use my card I usually pay with a credit card and I did concil earthlink service bancorp said I did not I have another service basicly achive and earthink stole my money achive let them maybe they split it feel now I have another replacement to do and a complaint to post to face book see if iam alone sincerly [redacted] Product_Or_Service: 9/11/2016 Account_Number: 29243636Translate Desired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:DesiredSettlementID: Refund I should be refundedhave my permission my20.35 and1.95 those day they did not to go back and use that card
Good afternoon, [redacted] I've attached the response letter we sent to Mr. [redacted] regarding his recent complaint. Please let me know if you have any questions. Enjoy your weekend!
[redacted]The Bancorp
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In spite of the bank's claims to the contrary, I received no electronic statements. The email address they have on file is still current. I checked both my inbox and my junk mail folders. It is in the best interest of the bank for customers not to be told their money is being eaten away by "inactivity fees," and apparently they played this to their advantage with my account.
Regards,
Good afternoon, [redacted]. Attached please find the customer response letter and support documentation for Ms. [redacted] If you have any questions please feel free to contact me. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
9/29/15
Their
statement says “your accout was established under the standard
terms of our Safe Harbor IRA, which also should have been provided to
you by the previous custodian.“ Which implies IRA is a Individual
Retirement Account is refered to as “an annuity is a
contractually executed, relatively low-risk investment product”.
I
was NOT aware of or given any letter with the words -“The terms
include a standard $20.00 maintence fee” “that was assessed
in July 2014 when the account was established and an annual maintence
fee that is charge on the anniversary of the ccount opening in
subwequent years.” Again, I thought it was an IRA which would
imply Individual
Retirement Account that would give interest payments of some
sort. Not Fees. Additionally” No additiona fees have been
assessed.” which is incorrect, they have taken $40 of my money.
Good afternoon, [redacted] Attached please find the customer response letter for Mr. [redacted]. If you have any questions, please feel free to contact me. Thank you. [redacted]
Good
morning, [redacted] Attached please find the customer response letter for
Ms. [redacted]. If you have any questions please feel free to contact me.
Thank you. [redacted]
Good afternoon, [redacted] Attached please find the customer response letter for Ms. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Good morning, [redacted]. Attached please find the customer response letter for Ms. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I'm having a major issue with BancorpThat company is not handling my situation! My mother sent her identification and my identification which is expired but should not matter! She is my legal power of Attorney! Why can't my refund check be sent to her ?If need be she can be reached at [redacted] her name is [redacted] Sincerely, [redacted]Sent from my Verizon Smartphone
Good morning, [redacted] Attached please find the customer response letter for Ms. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted] Attached please find the rebuttal response for Ms. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]
Good morning, [redacted]. Attached please find the customer response letter for Ms. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted] I've attached the response letter we mailed to Ms. [redacted] regarding her recent complaint. Our records indicate the closure was completed without error and within the promised time frame. The customer was not satisfied with the standard closure...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I need to know what was the date the Bancorp has sent the request to the IRS to have my tax returned? Also explain to me how the IRS is notified that my tax return needs to be sent back to them? Also why do I have to be the one to contact the IRS when its the Bancorp Bank job to do so? Also what is documented under the lead # for the IRS to know about my monies being returned to them? I need these questions answered I'm tired of getting the runaround!.]
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted] and find that this resolution is satisfactory to me. Much of what the business described was not factual, including the fact that I sent in a color copy of my driver's license, so I know that it was legible the first time it was sent. However, I finally did receive the payment from the business so I am fine with closing this complaint.
Regards,
[redacted]
Good afternoon, [redacted] Attached please find the customer rebuttal response letter for [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted]. Attached please find the customer response letter for Mrs. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted] Attached please find the customer response letter for Mr. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:complaint [redacted] I received a letter from bancorp denial of the return of my money for jan 25 and nov 3 2017 because I gave them my information witch I did for a one time paymeny actualy ihe pay was taken acording to bancoep on the 23 maybe I did not find out until 26 of jan about earthlink they telling me what earth link said all lies but my point is they were not authorized to take a pay ment defintely on jan 25 or november 3 I made a pay ment one time payment they had no right to go my on my card even if I did owe something as for bank they looking out for there self earth link had no right to use my card with out my permission after that one time achive dont want to take the time to do whats right this card has a lot of complaints plus they need to do the right thing I dont know wheather I owe them this money or not but my complaint is they had no right to use my card I usually pay with a credit card and I did concil earthlink service bancorp said I did not I have another service basicly achive and earthink stole my money achive let them maybe they split it feel now I have another replacement to do and a complaint to post to face book see if iam alone sincerly [redacted] Product_Or_Service: 9/11/2016 Account_Number: 29243636Translate Desired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:DesiredSettlementID: Refund I should be refundedhave my permission my20.35 and1.95 those day they did not to go back and use that card
Good afternoon, [redacted] I've attached the response letter we sent to Mr. [redacted] regarding his recent complaint. Please let me know if you have any questions. Enjoy your weekend!
[redacted]The Bancorp
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In spite of the bank's claims to the contrary, I received no electronic statements. The email address they have on file is still current. I checked both my inbox and my junk mail folders. It is in the best interest of the bank for customers not to be told their money is being eaten away by "inactivity fees," and apparently they played this to their advantage with my account.
Regards,
Good afternoon, [redacted]. Attached please find the customer response letter and support documentation for Ms. [redacted] If you have any questions please feel free to contact me. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
9/29/15
Their
statement says “your accout was established under the standard
terms of our Safe Harbor IRA, which also should have been provided to
you by the previous custodian.“ Which implies IRA is a Individual
Retirement Account is refered to as “an annuity is a
contractually executed, relatively low-risk investment product”.
I
was NOT aware of or given any letter with the words -“The terms
include a standard $20.00 maintence fee” “that was assessed
in July 2014 when the account was established and an annual maintence
fee that is charge on the anniversary of the ccount opening in
subwequent years.” Again, I thought it was an IRA which would
imply Individual
Retirement Account that would give interest payments of some
sort. Not Fees. Additionally” No additiona fees have been
assessed.” which is incorrect, they have taken $40 of my money.
Regards,
Good afternoon, [redacted] Attached please find the customer response letter for Mr. [redacted]. If you have any questions, please feel free to contact me. Thank you. [redacted]
Good
morning, [redacted] Attached please find the customer response letter for
Ms. [redacted]. If you have any questions please feel free to contact me.
Thank you. [redacted]
Good afternoon, [redacted] Attached please find the customer response letter for Ms. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Good morning, [redacted]. Attached please find the customer response letter for Ms. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I'm having a major issue with BancorpThat company is not handling my situation! My mother sent her identification and my identification which is expired but should not matter! She is my legal power of Attorney! Why can't my refund check be sent to her ?If need be she can be reached at [redacted] her name is [redacted] Sincerely, [redacted]Sent from my Verizon Smartphone
Good morning, [redacted] Attached please find the customer response letter for Ms. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted] Attached please find the rebuttal response for Ms. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]
Good morning, [redacted]. Attached please find the customer response letter for Ms. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted] I've attached the response letter we mailed to Ms. [redacted] regarding her recent complaint. Our records indicate the closure was completed without error and within the promised time frame. The customer was not satisfied with the standard closure...
process. Thank you.[redacted]The Bancorp
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I need to know what was the date the Bancorp has sent the request to the IRS to have my tax returned? Also explain to me how the IRS is notified that my tax return needs to be sent back to them? Also why do I have to be the one to contact the IRS when its the Bancorp Bank job to do so? Also what is documented under the lead # for the IRS to know about my monies being returned to them? I need these questions answered I'm tired of getting the runaround!.]
Regards,
Good afternoon, [redacted] I've attached a copy of our response letter we're sending to [redacted] Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted] and find that this resolution is satisfactory to me. Much of what the business described was not factual, including the fact that I sent in a color copy of my driver's license, so I know that it was legible the first time it was sent. However, I finally did receive the payment from the business so I am fine with closing this complaint.
Regards,
[redacted]
Good afternoon, [redacted] Attached please find the customer rebuttal response letter for [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted]. Attached please find the customer response letter for Mrs. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted] Attached please find the customer response letter for Mr. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]