January 20, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On January 15, 2016, we received your complaint, dated January 14, 2016, filed with the Revdex.com You said you agreed to a bundle service with satellite TV, phone and internet services for the monthly price of $per month You disputed the amount collected with Credit Card AutoPay (CCA) and the early termination fees I attempted to reach you at [redacted] on January 18, and 20, I left two voice messagesToday a woman answered my call; however, she was unable to take a message You initiated your satellite TV service under the Digital Home Advantage (DHA) promotion with a 24- month commitment on February 10, I have enclosed a copy of your signed DHA agreementSince you agreed to the term commitment, we provided you with a monthly discount of $for months and the Protection Plan free for six monthsWe also provided you with free equipment and a free installationWhen the free service and credits ended, you were billed the regular price You established phone and internet service on December 9, 2015, with a separate 24-month commitmentBecause you previously had satellite TV service, we provide you with an additional monthly $bundle discount You previously subscribed to the following services: America’s Top package $Encore Movies $Epix $(free for months) Two Joey receivers $($per Joey) dishNET internet 7Mbps $Primary phone $ The monthly billing rate before tax, surcharges and discounts was $Please note that when service is added, a prorated charge will applyA review of your account shows that the billing is accurate Because you canceled the internet services, you were billed $for the early termination feeYou also canceled the TV service and the phone service remains activeThe early termination fee for the TV service is $When you agreed to CCA, you authorized DISH Network to collect the full amount due for serviceThe payment of $was collected on January 10, 2016, which included the $early termination fee Although the early termination fee for the internet and TV service is valid, I made an exception and waived these feesI submitted a refund of $Please allow five business days for processing We ask that the leased equipment be returned to DISH Network to prevent unreturned equipment fees from applying to your accountA return box with label will be delivered to your home by UPS If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted]
February 24, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On February 23, 2016, we received your complaint, dated February 21, 2016, filed with the Revdex.com You said that you were offered a one-time $credit and monthly adjustments to restart your DISH Network account When we spoke, I advised you that I manually added the $credit that you were promised as well as the monthly $credits As I explained, a system issue with our billing software prevented the monthly credits from applying to your bill I’ve forwarded this issue to the appropriate department and I will monitor your account to ensure the monthly adjustments apply correctly We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] *** Tell us why here
March 1, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On February 22, 2018, we received your complaint, dated February 21, 2018, filed with the Revdex.com You said you moved and you are unable to have service at your new locationYou disputed the early termination fee I attempted to reach you at ( [redacted] on February 26, and 28, I left three voice messagesI also sent an email to [redacted] I was unable to locate an account with the information you providedSo that I may assist you with this matter, please contact me and provide your 16-digit account number If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Dear Ms [redacted] : On February 10, 2016, we received your rebuttal, dated February 9, 2016, filed with the Revdex.comYou said that you didn’t receive a $credit on your February billYou also expressed concern regarding the $charge for an unreturned Smart CardA review of your account reveals that your February billing statement will be generated and mailed to you on February 18, This statement will reflect the credit of $for the unreturned Smart Card and the credit I applied of $If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
August 18, Dear Ms***: On August 16, 2016, we received your complaint, dated August 15, 2016, filed with the Revdex.com You said that you are having billing issues and you need assistance When we spoke by phone, you said that you agreed to a rate of $to receive the America’s Top programming packageI reviewed the recording of your sales call and I found that you agreed to receive our Smart Pack for $I informed you that the best rate we can offer on the America’s Top is $74.99, plus tax I advised you that I can reduce your early termination fee from $to $99.00, if you choose to disconnect your accountI also offered the Flex programming package for $44.99, plus taxYou agreed to receive the Flex package for the time beingYou said that you would call me back if you decide to disconnect your service or upgrade your programming If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
January 4, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On December 29, 2017, we received your correspondence, dated December 28, 2017, filed with the Revdex.com You said that you established your service for $per month with a two-year price guaranteeYou indicated that you moved and placed your account on DISH PauseYou expressed concern with the cost for the DISH Move In-Deal installationYou also disputed the monthly bill of $You requested to cancel the service without penalty and to receive a refund I attempted to reach you at [redacted] on January 2, and 4, There was no option to leave a voice messageI also sent an email to [redacted] Our records reveal that you established your service under the Flex promotion with a 24-month commitment and a two-year price guarantee on December 9, I reviewed your call from December 16, I found that our agent explained to you that the DISH Move In-Deal is $to customers who move prior to having service for one yearThe agent also explained that after the first year of service, the move is provided at no costYou disagreed with this explanationThe agent offered DISH Pause and advised you that the promotional credits would be forfeitedYou agreed to place your account on hold When you called later the same day, the agent made an exception and reduced the Move In-Deal cost to $50.00, which you acceptedThe installation was completed on December 19, In order to schedule the installation, the regular service is required to be restoredPlease note that we bill for service in advanceIn addition, the promotional credits were forfeitedThese account changes made your bill $for the service period of January 9, 2018, through February 8, On December 26, 2017, the programming package was downgraded to the Smart Pack making the balance due $I regret any confusion In the interest of resolving this matter, I made an exception and waived your term commitmentYou may cancel your service at any time without penaltyWe are unable to honor your refund request If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
July 13, Dear Sir or Madam: On July 8, 2016, we received your correspondence, dated July 5, 2016, regarding Mr [redacted] Mr [redacted] requested that advertisements sent to his home cease, and he asked for no contact Most print advertisements, but not all, are sent by companies that sell DISH Network satellite hardware and programmingThey are independent companies that set their own policies and business procedures I have placed his address on our Do Not Contact listHowever, we do not share any information with the independent companies that sell our productTherefore, we suggest that you call the contact phone number on each advertisement and request to be placed on their Do Not Contact list The United States Postal Service also has some suggestions to prevent the receipt of unwanted print advertisements: The Direct Marketing Association (DMA) created a "Do Not Mail" registryThe DMA has approximately 3,membersRegistry members are no longer allowed to be contacted by members of the DMAEmail registration is free at www.dmachoice.orgA fee may apply for registration by mailIt takes approximately two to three months before a significant reduction in junk mail is seenThe DMA registry provides a partial solution; junk mail may still be received from non-DMA membersThe DMA contact information is as follows: DMAchoice Direct Marketing Association PO Box Carmel, NY dmachoice.org There are methods available to refuse delivery from non-governmental institutionsRequest Form 1500, Application for Listing and/or Prohibitory OrderThe form was originally created to avoid circulation of sexually-oriented mail; however, the Supreme Court ruled Form can be used to refuse all undesirable mail, including junk mailWhen submitting Form 1500, include a sample piece of junk mailIt takes days to have your address added to the listYour listing is active for five years The Prohibitory Order Processing Center contact information is: US Postal Service PO Box Memphis TN 38173-usps.com/forms/_pdf/ps1500.pdf I hope this information will assist Mr [redacted] If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST
Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ September 10, Ms [redacted] [redacted] Ave [redacted] WA XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On September 10, 2015, we received your complaint, dated September 9, 2015, filed with the Revdex.com You expressed concern regarding your account not being closed on September 4, You state that you paid for services you didn't use and you requested a full refund of your last payment When we spoke I agreed to honor the original disconnection date of September 4, 2015, and provide you with a refund of $Please allow up to five business days to receive your funds We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the quick response to my complaint and the willingness to address my issues!
August 16, Dear Mr [redacted] : On August 16, 2016, we received your complaint, dated August 15, 2016, filed with the Revdex.com You expressed concern with the replacement of equipment and you requested compensationYou also provided feedback regarding your customer service experience When we spoke today, I informed you that I reviewed your recorded callsYour compensation request cannot be honored I advised you that a time-without-service credit of $was applied to your account for August 8, 2016, through August 12, (the date the receiver was installed) Because you are unhappy with the services, I made an exception and I waived your Digital Home Advantage term commitmentYou may cancel your service at any time without a penalty We strive to provide excellent service and regret that your experience was unfavorableWe appreciate your feedback If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST
April 12, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On April 6, 2016, we received your correspondence, dated April 6, 2016, filed with the Revdex.com You stated that when you contacted Planet Dish, an independent retail service provider, you were offered both TV and internet serviceThe internet service was not installed, which led you to disconnect the TV serviceYou were billed an early termination feeYou requested that the fee be waivedYou also asked to receive a partial refund for your first payment of $104.05, as it included payment for the internet service My three attempts to contact you at [redacted] on April 6, and 8, 2016, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to you at [redacted] @gmail.com (copy enclosed), but I have not received a response As a courtesy, I waived your TV early termination feeHowever, I’m unable to provide you with the refund that you requestedThe $payment made on January 19, 2016, was only for your TV service and it included a $non-refundable activation fee If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] Enclosure
January 19, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On January 11, 2018, we received your complaint, dated January 10, 2018, filed with the Revdex.com You maintain that satellite internet speeds are being altered to force customers to upgrade their internet serviceYou requested that the internet speeds be restored or to be released from your term commitment I attempted to reach you at ( [redacted] on January 17, and 19, I left three voice messagesI also sent an email to [redacted] @ [redacted] Please be advised that the Fair Access Policy and Data Allowance Policy were designed to ensure that all customers have equal access to the networkThese policies limit the amount of data that a customer may send and receive using the internet service in a 30-day period before speeds are slowedEach service package has its usage thresholds for uploading and downloading within a 30-day period Common causes of high usage include the following: Downloading or streaming media (movies, TV, music video conferencing): gigs on average for a HD movie Using download or streaming services (YouTube, HBO Go, etc.) Unsecured wireless router Smartphone/tablet using wireless connection There are different reasons that the internet speed would decreaseIt depends on the time of day and local traffic, as well as the actual usage locationOur records reveal that a technician visit was completed on January 2, 2018, and the equipment was replaced A review of your call from January 10, 2018, reveals that our agent attempted to troubleshoot the internet speed, but you were not at home and able to address the issue In the interest of coming to agreement, I made an exception and waived your internet early termination feeYou may cancel your internet service at any time without penalty If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
February 25, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On February 19, 2016, we received your complaint, dated February 18, 2016, filed with the Revdex.com You maintain that you were quoted a price of $a month for two years and that you did not receive the free movies channels that you were offeredYou also indicated that your scheduled installation was missed and you requested to receive a time-without-service credit A review of the sales call reveals that you were quoted a price of $which included the America’s Top Plus package and three TVsHowever, you chose to upgrade the programming package to the America’s Top and the sales agent quoted you a price of $plus tax and you accepted itThe sales agent did not offer you any free movie channelsThe sales agent also told you that the installation was scheduled for October 28, 2015, between the hours of 8:am and 12:pmYou system was installed on the scheduled dateWe only bill for the time the service is activated There are no reports of technical issues reported on your account; therefore, we cannot honor your request for a time-without-service credit When I spoke with you by telephone today, I offered you two movie packages free for one month, but you declined the offer This account was established under the Digital Home Advantage (DHA) 24-month agreement which includes leased equipmentIf the 24-month agreement is not fulfilled, you will be subject to an early termination feeAdditionally, the leased Hopper and Joey receivers are required to be returned to avoid unreturned equipment fees You terminated the call If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] ** [redacted] ** [redacted] [redacted] Tell us why here
February 28, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrand Mrs [redacted] : On February 23, 2017, we received your complaint, dated February 22, 2017, filed with the Revdex.com You said that you were told that DISH Network offered a trial period for internet service You requested to have your 24-month internet commitment waived When we spoke, I advised you that I reviewed your calls to DISH Network and I found no offer for a trial period for internet service As I explained, due to the cost of initiating and installing service, DISH Network is not able to offer a trial period As such, we are unable to honor your request to waive your 24-month commitment for internet service If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Revdex.com:I would like it to be known that I have repeatedly told Dish to use the home # (which they have as they would leave updated appt times until it was cxld on it - [redacted] ) as I do not have cell service ( [redacted] ) at our homeThe one time that I did hear a ring and tried to answer I was unable to because of no signalThe # that they used was their general # so I had no idea who called I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] & [redacted]
Complaint: [redacted] I am rejecting this response because:I do not care for the way you do businessYou create a problem (computer glitch) take money out of my account for itI report the problem and am given every assurance the problem will be fixedNext billing the problem still exists, nothing was done, and I have to go through the complaint process all over againNow you say everything is resolved, the matter is doneYou do not dictate to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The business responded promptly and professionallyI would recommend them to others as they have restored my faith in their business [redacted] ***
August 12, Dear Mr***: On August 10, 2016, we received your complaint, dated August 7, 2016, filed with the Revdex.com You stated that you received an equipment upgrade from DISH Network and you were specifically told you would not be renewing your contract; however, after a few days you decided to cancel your service and customer service informed you of the early termination fee that would be applied On August 11, 2016, you spoke with one of our representatives who disconnected your account and waived your early termination fee When I spoke with you, I confirmed that your account is canceled and your final balance is $ If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT ###-###-####
June 30, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On June 29, 2016, we received your correspondence, dated June 28, 2016, filed with the Revdex.com You said you authorized your daughter, Ms [redacted] , to use your credit card account to pay her DISH Network bill in March You disputed the payments that were collected after this date and you requested a refund When we spoke today, I informed you that the credit card ending in remained on the account after the payment was made in March Please note the credit card account in question was not set up for automatic paymentThe payments collected were processed per the customer’s request through the automated phone system or through agents over the phone I removed the credit card account ending in [redacted] from your daughter’s accountSince the payments were authorized by the DISH Network account holder, your refund request cannot be honoredYou advised me that you have disputed the payments with your bank We recommend that you contact your daughter directly to resolve this matter If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ November 5, [redacted] XXXXX [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 4, 2015, we received your complaint, dated November 3, 2015, filed with the Revdex.com You expressed concern with the early termination fee to disconnect your serviceYou maintain that you canceled the service within one day because it did not work properly Your service was activated on November 1, 2015, with a 24-month commitmentOur records show that you spoke with Mr [redacted] from our Executive Escalations Team on November 3, MrChang waived the early termination fee of $and disconnected your service You also indicated that your home was damaged during the installation and you have not been contactedA damage claim was opened on November 3, You may contact your Claim Manager, Ms [redacted] at XXX-XXX-XXXX extXXXXX, to follwith your claim If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) My system was installed 11/It wasn't until I started filing complaints with all types of people that I started to get a responseI left a voice mail for my claims manager todayThe damage to my home has not been fixed as of 11/It's almost been two weeks and no repairs? My voicemail for [redacted] indicated I need a call back today with a specific date that a roofing company will repair my broken tileIf I do not receive a prompt response, I will hire a folder on my own to prevent any further possible damage from impending rainI will expect dish network to compensate me for the expense Final Consumer Response / [redacted] (4200, 12, 2015/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) You are putting together bits and pieces of informationAfter I filed another complaint, I received a call from the local officeThey state they are sending me a check to cover the repairsThat was on 11/I am waiting for the check to arrive in my mail boxI will still not be happy with this because I have had to fight to get my roof repairedThis should have been handled right away without me having to file complaints and make calls without follow through for weeks at a time Final Business Response / [redacted] (4000, 14, 2015/11/25) */ November 24, [redacted] XXXXX [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 24, 2015, we received your complaint, dated November 23, 2015, filed with the Revdex.com You indicated that you were contacted by the installation office and told that a check would be sent for the repairs to your roofYou also expressed dissatisfaction with the length of time it took to address your damage claim We regret your dissatisfaction with DISH Network's process to address and resolve damage claims Any additional concerns regarding your damage claim may be directed to DISH Network's Corporate Field Resolutions Department at X-XXX-XXX-XXXX If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 4, 201*/0*/20) */ May 1*, [redacted] Mr [redacted] Rd [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] *ear Mr [redacted] : On May 1*, 201*, we received your correspondence, dated May 14, 201*, filed with the Revdex.com You indicated that you have experienced ongoing and unresolved signal loss issues with your *ISH Network service since installationYou feel that this is a result of weak signal in your areaThis led to you disconnect the serviceYou were charged an early termination fee but you have not been provided a copy of your contractYou requested that your early termination fee be waived and refunded When we spoke today, I agreed to waive your early termination feeI explained that the charge was processed twice and I requested a refund for both paymentsAdditionally, I emailed a copy of your contract to [redacted] @ [redacted] .comYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] *ispute Resolution Specialist Executive Escalations Team *ISH Network, L.L.C Phone Hours: 2:[redacted] pm to11:[redacted] pm M*T, MON-*RI (***) ***- [redacted] cc: *enver / Boulder Revdex.com Cherokee St *enver, CO [redacted] Initial Consumer Rebuttal / [redacted] (2000, 6, 201*/0*/21) */ *rom: *ave [redacted] (mailto: [redacted] @ [redacted] .com) Sent: Thursday, May 21, [redacted] 11:AM To: Revdex.com Subject: Re: Revdex.com Complaint Case# [redacted] (Ref*-***- [redacted] -*-***) Gentlemen: I am pleased to respond concerning my dispute with *ISH TVI received a call and an e-mail from [redacted] , dispute Resolution Specialist for *ISH TVWe had a good conversation and she had obviously done her homework, as she let me know that the disputed amount had been debited twice(I had made my objection based only on the May debit, unaware of the May similar debit.) She said these would be reversed and I see, this morning, that both items have been credited back to my VISA credit card Thank you for your helpMy praise goes out to Ms [redacted] for her careful work Sincerely, ** [redacted]
January 20, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On January 15, 2016, we received your complaint, dated January 14, 2016, filed with the Revdex.com You said you agreed to a bundle service with satellite TV, phone and internet services for the monthly price of $per month You disputed the amount collected with Credit Card AutoPay (CCA) and the early termination fees I attempted to reach you at [redacted] on January 18, and 20, I left two voice messagesToday a woman answered my call; however, she was unable to take a message You initiated your satellite TV service under the Digital Home Advantage (DHA) promotion with a 24- month commitment on February 10, I have enclosed a copy of your signed DHA agreementSince you agreed to the term commitment, we provided you with a monthly discount of $for months and the Protection Plan free for six monthsWe also provided you with free equipment and a free installationWhen the free service and credits ended, you were billed the regular price You established phone and internet service on December 9, 2015, with a separate 24-month commitmentBecause you previously had satellite TV service, we provide you with an additional monthly $bundle discount You previously subscribed to the following services: America’s Top package $Encore Movies $Epix $(free for months) Two Joey receivers $($per Joey) dishNET internet 7Mbps $Primary phone $ The monthly billing rate before tax, surcharges and discounts was $Please note that when service is added, a prorated charge will applyA review of your account shows that the billing is accurate Because you canceled the internet services, you were billed $for the early termination feeYou also canceled the TV service and the phone service remains activeThe early termination fee for the TV service is $When you agreed to CCA, you authorized DISH Network to collect the full amount due for serviceThe payment of $was collected on January 10, 2016, which included the $early termination fee Although the early termination fee for the internet and TV service is valid, I made an exception and waived these feesI submitted a refund of $Please allow five business days for processing We ask that the leased equipment be returned to DISH Network to prevent unreturned equipment fees from applying to your accountA return box with label will be delivered to your home by UPS If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted]
February 24, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On February 23, 2016, we received your complaint, dated February 21, 2016, filed with the Revdex.com You said that you were offered a one-time $credit and monthly adjustments to restart your DISH Network account When we spoke, I advised you that I manually added the $credit that you were promised as well as the monthly $credits As I explained, a system issue with our billing software prevented the monthly credits from applying to your bill I’ve forwarded this issue to the appropriate department and I will monitor your account to ensure the monthly adjustments apply correctly We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] *** Tell us why here
March 1, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On February 22, 2018, we received your complaint, dated February 21, 2018, filed with the Revdex.com You said you moved and you are unable to have service at your new locationYou disputed the early termination fee I attempted to reach you at ( [redacted] on February 26, and 28, I left three voice messagesI also sent an email to [redacted] I was unable to locate an account with the information you providedSo that I may assist you with this matter, please contact me and provide your 16-digit account number If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Dear Ms [redacted] : On February 10, 2016, we received your rebuttal, dated February 9, 2016, filed with the Revdex.comYou said that you didn’t receive a $credit on your February billYou also expressed concern regarding the $charge for an unreturned Smart CardA review of your account reveals that your February billing statement will be generated and mailed to you on February 18, This statement will reflect the credit of $for the unreturned Smart Card and the credit I applied of $If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
August 18, Dear Ms***: On August 16, 2016, we received your complaint, dated August 15, 2016, filed with the Revdex.com You said that you are having billing issues and you need assistance When we spoke by phone, you said that you agreed to a rate of $to receive the America’s Top programming packageI reviewed the recording of your sales call and I found that you agreed to receive our Smart Pack for $I informed you that the best rate we can offer on the America’s Top is $74.99, plus tax I advised you that I can reduce your early termination fee from $to $99.00, if you choose to disconnect your accountI also offered the Flex programming package for $44.99, plus taxYou agreed to receive the Flex package for the time beingYou said that you would call me back if you decide to disconnect your service or upgrade your programming If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
January 4, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On December 29, 2017, we received your correspondence, dated December 28, 2017, filed with the Revdex.com You said that you established your service for $per month with a two-year price guaranteeYou indicated that you moved and placed your account on DISH PauseYou expressed concern with the cost for the DISH Move In-Deal installationYou also disputed the monthly bill of $You requested to cancel the service without penalty and to receive a refund I attempted to reach you at [redacted] on January 2, and 4, There was no option to leave a voice messageI also sent an email to [redacted] Our records reveal that you established your service under the Flex promotion with a 24-month commitment and a two-year price guarantee on December 9, I reviewed your call from December 16, I found that our agent explained to you that the DISH Move In-Deal is $to customers who move prior to having service for one yearThe agent also explained that after the first year of service, the move is provided at no costYou disagreed with this explanationThe agent offered DISH Pause and advised you that the promotional credits would be forfeitedYou agreed to place your account on hold When you called later the same day, the agent made an exception and reduced the Move In-Deal cost to $50.00, which you acceptedThe installation was completed on December 19, In order to schedule the installation, the regular service is required to be restoredPlease note that we bill for service in advanceIn addition, the promotional credits were forfeitedThese account changes made your bill $for the service period of January 9, 2018, through February 8, On December 26, 2017, the programming package was downgraded to the Smart Pack making the balance due $I regret any confusion In the interest of resolving this matter, I made an exception and waived your term commitmentYou may cancel your service at any time without penaltyWe are unable to honor your refund request If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
July 13, Dear Sir or Madam: On July 8, 2016, we received your correspondence, dated July 5, 2016, regarding Mr [redacted] Mr [redacted] requested that advertisements sent to his home cease, and he asked for no contact Most print advertisements, but not all, are sent by companies that sell DISH Network satellite hardware and programmingThey are independent companies that set their own policies and business procedures I have placed his address on our Do Not Contact listHowever, we do not share any information with the independent companies that sell our productTherefore, we suggest that you call the contact phone number on each advertisement and request to be placed on their Do Not Contact list The United States Postal Service also has some suggestions to prevent the receipt of unwanted print advertisements: The Direct Marketing Association (DMA) created a "Do Not Mail" registryThe DMA has approximately 3,membersRegistry members are no longer allowed to be contacted by members of the DMAEmail registration is free at www.dmachoice.orgA fee may apply for registration by mailIt takes approximately two to three months before a significant reduction in junk mail is seenThe DMA registry provides a partial solution; junk mail may still be received from non-DMA membersThe DMA contact information is as follows: DMAchoice Direct Marketing Association PO Box Carmel, NY dmachoice.org There are methods available to refuse delivery from non-governmental institutionsRequest Form 1500, Application for Listing and/or Prohibitory OrderThe form was originally created to avoid circulation of sexually-oriented mail; however, the Supreme Court ruled Form can be used to refuse all undesirable mail, including junk mailWhen submitting Form 1500, include a sample piece of junk mailIt takes days to have your address added to the listYour listing is active for five years The Prohibitory Order Processing Center contact information is: US Postal Service PO Box Memphis TN 38173-usps.com/forms/_pdf/ps1500.pdf I hope this information will assist Mr [redacted] If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST
Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ September 10, Ms [redacted] [redacted] Ave [redacted] WA XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On September 10, 2015, we received your complaint, dated September 9, 2015, filed with the Revdex.com You expressed concern regarding your account not being closed on September 4, You state that you paid for services you didn't use and you requested a full refund of your last payment When we spoke I agreed to honor the original disconnection date of September 4, 2015, and provide you with a refund of $Please allow up to five business days to receive your funds We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the quick response to my complaint and the willingness to address my issues!
August 16, Dear Mr [redacted] : On August 16, 2016, we received your complaint, dated August 15, 2016, filed with the Revdex.com You expressed concern with the replacement of equipment and you requested compensationYou also provided feedback regarding your customer service experience When we spoke today, I informed you that I reviewed your recorded callsYour compensation request cannot be honored I advised you that a time-without-service credit of $was applied to your account for August 8, 2016, through August 12, (the date the receiver was installed) Because you are unhappy with the services, I made an exception and I waived your Digital Home Advantage term commitmentYou may cancel your service at any time without a penalty We strive to provide excellent service and regret that your experience was unfavorableWe appreciate your feedback If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST
April 12, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On April 6, 2016, we received your correspondence, dated April 6, 2016, filed with the Revdex.com You stated that when you contacted Planet Dish, an independent retail service provider, you were offered both TV and internet serviceThe internet service was not installed, which led you to disconnect the TV serviceYou were billed an early termination feeYou requested that the fee be waivedYou also asked to receive a partial refund for your first payment of $104.05, as it included payment for the internet service My three attempts to contact you at [redacted] on April 6, and 8, 2016, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to you at [redacted] @gmail.com (copy enclosed), but I have not received a response As a courtesy, I waived your TV early termination feeHowever, I’m unable to provide you with the refund that you requestedThe $payment made on January 19, 2016, was only for your TV service and it included a $non-refundable activation fee If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] Enclosure
January 19, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On January 11, 2018, we received your complaint, dated January 10, 2018, filed with the Revdex.com You maintain that satellite internet speeds are being altered to force customers to upgrade their internet serviceYou requested that the internet speeds be restored or to be released from your term commitment I attempted to reach you at ( [redacted] on January 17, and 19, I left three voice messagesI also sent an email to [redacted] @ [redacted] Please be advised that the Fair Access Policy and Data Allowance Policy were designed to ensure that all customers have equal access to the networkThese policies limit the amount of data that a customer may send and receive using the internet service in a 30-day period before speeds are slowedEach service package has its usage thresholds for uploading and downloading within a 30-day period Common causes of high usage include the following: Downloading or streaming media (movies, TV, music video conferencing): gigs on average for a HD movie Using download or streaming services (YouTube, HBO Go, etc.) Unsecured wireless router Smartphone/tablet using wireless connection There are different reasons that the internet speed would decreaseIt depends on the time of day and local traffic, as well as the actual usage locationOur records reveal that a technician visit was completed on January 2, 2018, and the equipment was replaced A review of your call from January 10, 2018, reveals that our agent attempted to troubleshoot the internet speed, but you were not at home and able to address the issue In the interest of coming to agreement, I made an exception and waived your internet early termination feeYou may cancel your internet service at any time without penalty If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
February 25, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On February 19, 2016, we received your complaint, dated February 18, 2016, filed with the Revdex.com You maintain that you were quoted a price of $a month for two years and that you did not receive the free movies channels that you were offeredYou also indicated that your scheduled installation was missed and you requested to receive a time-without-service credit A review of the sales call reveals that you were quoted a price of $which included the America’s Top Plus package and three TVsHowever, you chose to upgrade the programming package to the America’s Top and the sales agent quoted you a price of $plus tax and you accepted itThe sales agent did not offer you any free movie channelsThe sales agent also told you that the installation was scheduled for October 28, 2015, between the hours of 8:am and 12:pmYou system was installed on the scheduled dateWe only bill for the time the service is activated There are no reports of technical issues reported on your account; therefore, we cannot honor your request for a time-without-service credit When I spoke with you by telephone today, I offered you two movie packages free for one month, but you declined the offer This account was established under the Digital Home Advantage (DHA) 24-month agreement which includes leased equipmentIf the 24-month agreement is not fulfilled, you will be subject to an early termination feeAdditionally, the leased Hopper and Joey receivers are required to be returned to avoid unreturned equipment fees You terminated the call If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] ** [redacted] ** [redacted] [redacted] Tell us why here
February 28, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrand Mrs [redacted] : On February 23, 2017, we received your complaint, dated February 22, 2017, filed with the Revdex.com You said that you were told that DISH Network offered a trial period for internet service You requested to have your 24-month internet commitment waived When we spoke, I advised you that I reviewed your calls to DISH Network and I found no offer for a trial period for internet service As I explained, due to the cost of initiating and installing service, DISH Network is not able to offer a trial period As such, we are unable to honor your request to waive your 24-month commitment for internet service If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Revdex.com:I would like it to be known that I have repeatedly told Dish to use the home # (which they have as they would leave updated appt times until it was cxld on it - [redacted] ) as I do not have cell service ( [redacted] ) at our homeThe one time that I did hear a ring and tried to answer I was unable to because of no signalThe # that they used was their general # so I had no idea who called I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] & [redacted]
Complaint: [redacted] I am rejecting this response because:I do not care for the way you do businessYou create a problem (computer glitch) take money out of my account for itI report the problem and am given every assurance the problem will be fixedNext billing the problem still exists, nothing was done, and I have to go through the complaint process all over againNow you say everything is resolved, the matter is doneYou do not dictate to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The business responded promptly and professionallyI would recommend them to others as they have restored my faith in their business [redacted] ***
August 12, Dear Mr***: On August 10, 2016, we received your complaint, dated August 7, 2016, filed with the Revdex.com You stated that you received an equipment upgrade from DISH Network and you were specifically told you would not be renewing your contract; however, after a few days you decided to cancel your service and customer service informed you of the early termination fee that would be applied On August 11, 2016, you spoke with one of our representatives who disconnected your account and waived your early termination fee When I spoke with you, I confirmed that your account is canceled and your final balance is $ If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT ###-###-####
June 30, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On June 29, 2016, we received your correspondence, dated June 28, 2016, filed with the Revdex.com You said you authorized your daughter, Ms [redacted] , to use your credit card account to pay her DISH Network bill in March You disputed the payments that were collected after this date and you requested a refund When we spoke today, I informed you that the credit card ending in remained on the account after the payment was made in March Please note the credit card account in question was not set up for automatic paymentThe payments collected were processed per the customer’s request through the automated phone system or through agents over the phone I removed the credit card account ending in [redacted] from your daughter’s accountSince the payments were authorized by the DISH Network account holder, your refund request cannot be honoredYou advised me that you have disputed the payments with your bank We recommend that you contact your daughter directly to resolve this matter If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ November 5, [redacted] XXXXX [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 4, 2015, we received your complaint, dated November 3, 2015, filed with the Revdex.com You expressed concern with the early termination fee to disconnect your serviceYou maintain that you canceled the service within one day because it did not work properly Your service was activated on November 1, 2015, with a 24-month commitmentOur records show that you spoke with Mr [redacted] from our Executive Escalations Team on November 3, MrChang waived the early termination fee of $and disconnected your service You also indicated that your home was damaged during the installation and you have not been contactedA damage claim was opened on November 3, You may contact your Claim Manager, Ms [redacted] at XXX-XXX-XXXX extXXXXX, to follwith your claim If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) My system was installed 11/It wasn't until I started filing complaints with all types of people that I started to get a responseI left a voice mail for my claims manager todayThe damage to my home has not been fixed as of 11/It's almost been two weeks and no repairs? My voicemail for [redacted] indicated I need a call back today with a specific date that a roofing company will repair my broken tileIf I do not receive a prompt response, I will hire a folder on my own to prevent any further possible damage from impending rainI will expect dish network to compensate me for the expense Final Consumer Response / [redacted] (4200, 12, 2015/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) You are putting together bits and pieces of informationAfter I filed another complaint, I received a call from the local officeThey state they are sending me a check to cover the repairsThat was on 11/I am waiting for the check to arrive in my mail boxI will still not be happy with this because I have had to fight to get my roof repairedThis should have been handled right away without me having to file complaints and make calls without follow through for weeks at a time Final Business Response / [redacted] (4000, 14, 2015/11/25) */ November 24, [redacted] XXXXX [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 24, 2015, we received your complaint, dated November 23, 2015, filed with the Revdex.com You indicated that you were contacted by the installation office and told that a check would be sent for the repairs to your roofYou also expressed dissatisfaction with the length of time it took to address your damage claim We regret your dissatisfaction with DISH Network's process to address and resolve damage claims Any additional concerns regarding your damage claim may be directed to DISH Network's Corporate Field Resolutions Department at X-XXX-XXX-XXXX If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 4, 201*/0*/20) */ May 1*, [redacted] Mr [redacted] Rd [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] *ear Mr [redacted] : On May 1*, 201*, we received your correspondence, dated May 14, 201*, filed with the Revdex.com You indicated that you have experienced ongoing and unresolved signal loss issues with your *ISH Network service since installationYou feel that this is a result of weak signal in your areaThis led to you disconnect the serviceYou were charged an early termination fee but you have not been provided a copy of your contractYou requested that your early termination fee be waived and refunded When we spoke today, I agreed to waive your early termination feeI explained that the charge was processed twice and I requested a refund for both paymentsAdditionally, I emailed a copy of your contract to [redacted] @ [redacted] .comYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] *ispute Resolution Specialist Executive Escalations Team *ISH Network, L.L.C Phone Hours: 2:[redacted] pm to11:[redacted] pm M*T, MON-*RI (***) ***- [redacted] cc: *enver / Boulder Revdex.com Cherokee St *enver, CO [redacted] Initial Consumer Rebuttal / [redacted] (2000, 6, 201*/0*/21) */ *rom: *ave [redacted] (mailto: [redacted] @ [redacted] .com) Sent: Thursday, May 21, [redacted] 11:AM To: Revdex.com Subject: Re: Revdex.com Complaint Case# [redacted] (Ref
*-***- [redacted] -*-***) Gentlemen: I am pleased to respond concerning my dispute with *ISH TVI received a call and an e-mail from [redacted] , dispute Resolution Specialist for *ISH TVWe had a good conversation and she had obviously done her homework, as she let me know that the disputed amount had been debited twice(I had made my objection based only on the May debit, unaware of the May similar debit.) She said these would be reversed and I see, this morning, that both items have been credited back to my VISA credit card Thank you for your helpMy praise goes out to Ms [redacted] for her careful work Sincerely, ** [redacted]