August 29, Dear Ms***: On August 24, 2016, we received your complaint, dated August 24, 2016, filed with the Revdex.com You indicated that you are not receiving the channels that you are paying for and requested to be released from DISH Network’s 24-month agreement and early termination fee due to the loss of your local channels CW and Fox I am happy to report that DISH Network has reached an agreement with Tribune Broadcasting and all Tribune channels have been restoredWe appreciate your patience and we thank you for your loyalty Please note our programming packages have been set up to balance cost effectiveness with consumer demandAs a way to maintain lower programming cost, stations are provided in packages, rather than a la carteHowever, as an exception, I provided you with a $monthly credit for six months This account was activated under the Digital Home Advantage (DHA) 24-month agreement, which includes an early termination fee if the commitment is not fulfilledIt is disclosed in your signed DHA agreement (copy enclosed) that we reserve the right to change programming, prices and packagesThe early termination fee remains valid If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### Enclosure
October 3, Dear Mr [redacted] : On September 29, 2016, we received your complaint, dated September 28, 2016, filed with the Revdex.com You disputed the early termination fee associated with your DISH Network account You said you experienced technical issues When we spoke, I advised you that although you did not provide DISH Network with any opportunity to resolve your issue and while you received all the benefits of our 24-month commitment, you did not sign your customer agreement As such, I waived the early termination fee associated with your account If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
February 25, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 23, 2016, we received your complaint, dated February 21, 2016, filed with the Revdex.com You said that you were not advised that your monthly promotional credits would be forfeited when you paused your DISH Network service When we spoke, I advised you that as you were not provided with all the pertinent information when you placed your account on pause, I waived your 24-month commitment We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
June 9, Ms [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On May 31, 2016, we received your complaint, dated May 27, 2016, filed with the Revdex.com You said that $was collected from your debit card account for your mother’s (Ms [redacted] ) DISH Network early termination fee You requested to have the funds returned When we spoke, I advised you that a review of the sales call recording revealed that you and your mother were on the phone when the sales agent advised you that your debit card information would be used to qualify for the DISH Network account You were also advised that the qualifying debit card would be debited automatically for early termination and unreturned equipment fees You also agreed to be a joint account holder on this account Our records indicate that the $charge was refunded to your debit card account on June 1, We sincerely regret any inconvenience this issue may have caused We appreciate your feedback concerning your experience; it will be used to improve our agents’ interactions with our customers If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted]
June 30, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] ***: On June 28, 2017, we received your complaint, dated June 27, 2017, filed with the Revdex.com You disputed the early termination fee associated with your DISH Network account A review of our records indicates that [redacted] with our Executive Escalations Team made an exception and he waived your 24-month commitment on June 30, Please note that a review of your May 23, 2017, call revealed that you were advised of, and agreed to, a new 24-month commitment in order to receive our two-year price lock promotion The agent with whom you spoke advised you of the 24-month commitment and transferred you to our automated phone system, where you were advised of the commitment again and agreed to our terms of service If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
March 1, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms***: On February 21, 2018, we received your correspondence, dated February 20, 2018, filed with the Revdex.com You said that your father passed away in July and you indicated that you are unable to establish a new customer account in your name On behalf of DISH Network, please accept my sincere condolences for your loss When we spoke on February 28, 2018, I informed you that on July 16, 2017, per your request, the account was placed in your nameThere is a history of partial payments being made on the account, causing a balance to carry over and late fees to be appliedPrior to you reporting the loss of your father, the account balance was $The service was interrupted for nonpayment on February 5, I made an exception and removed the balance of $from your accountThis credit covers charges for service rendered through February 5, Per your request, I closed the account Since this account is in your name, you will be eligible to qualify for a new customer promotion in daysHowever, if you would like to keep the account, you may participate in our DISH’n It Up equipment upgrade with a 24-month commitmentAfter our conversation, you chose to restart the service on this account We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-#### cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
December 22, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On December 19, 2017, we received your complaint, dated December 18, 2017, filed with the Revdex.com You said that when you established your service, you were supposed to receive a free Echo DotYou indicated that you were told by an agent that the technician would bring the equipment at the time of installation, and that you were promised that the Echo Dot would arrive by mailYou expressed dissatisfaction with your customer service experience When we spoke on December 21, 2017, I informed you that we have no record that the Echo Dot promotional code was attached to your orderI offered to apply a one-month credit to your account in the amount of $so that you may purchase the Echo Dot yourselfYou accepted this resolution We appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agentsThis matter will be investigated internallyI apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
January 22, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On January 19, 2016, we received your complaint, dated January 15, 2016, filed with the Revdex.com You said that you were charged $for a set of headphones that were supposed to be provided for freeYou also said that you have not received credit for new customer referrals During our phone conversation, you advised me that you spoke with an agent and the issue was taken care ofI confirmed that the $charge for the headphones was waived as of January 15, Also, I confirmed that the agent provided a $monthly credit for ten monthsYou agreed with the resolution provided If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have sent in the statement so that they can see the three charges that were made on my account by Dish Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/12/14) */ December 10, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On December 4, 2015, we received your complaint, dated December 3, 2015, filed with the Revdex.com You said that you referred three friends for DISH Network service, but you were advised that you do not qualify for the Refer-A-Friend promotion I added the tag to your account that confirms your eligibility to receive the Xbox One and you advised me that you had submitted your code online We sincerely regret any confusion or inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/12/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was contacted by someone on the executive escalation team and the issue was correctedI appreciate that they honored the promotion
October 11, Dear Ms [redacted] : On October 6, 2016, we received your complaint, dated October 5, 2016, filed with the Revdex.com You stated that you disconnected your DISH Network account in August You mailed a payment for the current month of service and you requested a refund when the payment was receivedYou have experienced a delay in obtaining your refund and you would like the matter resolved My records indicate that I also received an Attorney General complaint from youI addressed this issue on October 6, I have enclosed a copy of that correspondence for your review If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
October 4, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] : On October 2, 2017, we received your complaint, dated September 28, 2017, filed with the Revdex.com You expressed concern with the early termination fee to disconnect your DISH Network serviceYou maintain that you were told there would be no contract, and you only signed a service agreementYou also stated that you experienced technical issues and you were not provided with our newest equipment Your DISH Network service was activated on September 7, 2017, with a 24-month commitmentPlease be advised that we do not offer a trial period for our serviceThe handheld device provided by the installer requires a signature for the service agreement, which verifies that the installation has been completed and the 24-month commitment has been agreed to A review of the sales call from September 5, 2017, found that our representative disclosed the 24-month commitment and associated early termination fee Our records do not show that you contacted us regarding any technical issues with your equipment On September 30, 2017, your concerns were addressed by [redacted] from our Corporate Escalations Team [redacted] offered to provide you with our Hopper receiver; however, you declined and opted to cancel your service [redacted] advised you that the early termination fee is valid If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
June 21, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On June 17, 2016, we received your complaint, dated June 13, 2016, filed with the Revdex.com My attempts to reach you by phone on June 17, and 21, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that damage was done to your home as a result of our installation of your satellite dishYou indicated that a damage claim was opened, but you have not heard back regarding the progressYou asked that the damage be repaired, and for the satellite dish to be removed A review of your account reveals that we have made a number of attempts to reach you regarding your claim, but with no successHowever, I requested that your claims manager, Mr [redacted] - [redacted] ( [redacted] ***), contact you If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted]
July 1, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On June 29, 2016, we received your complaint, dated June 28, 2016, filed with the Revdex.com You expressed concern about the takedown of the NFL Network and your local Fox affiliateYou closed your account and you feel that the early termination fee should be waived A review of your account reveals that I addressed your concerns through a complaint you filed with the Federal Communications CommissionEnclosed is a copy of my written response If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted]
March 13, Mrand Mrs [redacted] and [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrand Mrs***: On March 6, 2018, we received your correspondence, dated March 5, 2018, filed with the Revdex.com You said that you were unable to get all the local channels and a technician was unable to pull in the channels with an over-the-air (OTA) antennaYou maintain that you were told you had days to cancel your service, and you disputed the early termination feeYou also expressed dissatisfaction with the customer service you experienced Our records reveal that you established the account under the Digital Home Advantage (DHA) promotion with a 24-month commitmentPlease note that we do not offer a trial period within which to cancel the service without penaltyI enclosed a copy of the signed DHA agreement for your records When I spoke with you on March 12, 2018, I advised you that your sales call revealed the agent did not offer you a trial periodYou disagreed and terminated the call You subscribed to the Rapid City, SD, locals which include [redacted] ***, along with the *** channelWe also provided you with a free OTA antenna with a technician visit on February 18, On this date, the technician reported that the antenna was unable to pick up the CW channel Because the service was disconnected prior to the promotional fulfillment date, you were billed $for an early termination feeIn addition, you were billed $for the equipment return feeAlthough the full early termination fee is valid, I made an exception and reduced the fee to $We ask that the balance of $be paidThis includes the early termination the equipment return fees, and charges for service rendered As of today, your account balance has not been reported to collections To avoid unreturned equipment fees, please return the leased equipment to DISH NetworkA return box and label were delivered by UPS to your address on March 8, We appreciate your feedback and your concerns will be reviewed internallyWe regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Complaint: [redacted] I am rejecting this response because:Dish is not taking responsibility for their negligence The tech that put in dish tv issues aPut dish on a hillside on the ground and did not make it stable b did not tighten bolts on stand they were wobbley c did not put wires back in cable box and left them hanging out in the elements dgot a very poor signal that he knew would only last a few days or til a hard wind would blow a tree in the signal beam e Did not do his job in a professional manner The second tech a Could not find suitable signal anywhere on my property and said the first tech should have never installed it The field supervisor a Said he should use our installation on not what to do in a training video b said the 1st tech was not trained properly and needs retraining I want compensated $for your company being so unprofessional and wasting many hours of my time Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me(However I have not received the stated refund yet) Sincerely, [redacted]
Dear [redacted] : On June 22, 2016, we received your correspondence, dated June 21, 2016, filed with the Revdex.comYou maintain you did not authorize the credit card payment to be collected, and you said this transaction caused overdraft feesYou also disputed the signatures on the agreements I attempted to reach you at ###-###-#### on June 22, and 24, I left two voice messages and one message with a woman who answered at this numberAs explained, you are listed as the authorized userThe credit cards ending in [redacted] and [redacted] were provided for the Digital Home Advantage (DHA) and DISH’n It Up (DIU) promotions, respectively, with separate 24-month commitmentsWhen you signed the DHA and DIU agreements, you authorized DISH Network to access the qualifying credit card accounts to collect payment for any early termination, unreturned equipment and/or box return feesPlease note that the signature that is gathered is not on a paper document--it is on an electronic tabletThe electronic stylus used with the tablet may not track as quickly as a penTherefore, your signature may look distorted We are unable to refund the payment for the early termination fee, or provide compensation for bank fees If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:am to 2:pm MST###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ August 14, [redacted] Re: Revdex.com Complaint # [redacted] Dear [redacted] : On August 14, 2015, we received your complaint, dated August 11, 2015, filed with the Revdex.com You indicated that DISH Network debited $from your checking account When I spoke with you by telephone today, I informed you that we do not have a record of a $payment on your accountDISH Network will place a $hold on a debit/credit card upon qualification for one of our promotionsWe do not show that you have attempted to qualify for a promotionAs a one-time exception, I placed a $credit to your account We do not show that we have your checking account informationYou declined providing me with a copy of your bank statement so that we are able to further research your claim I suggested that you contact your bank to check for any other transactions from other sources as a precaution If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted]
August 29, Dear Ms***: On August 24, 2016, we received your complaint, dated August 24, 2016, filed with the Revdex.com You indicated that you are not receiving the channels that you are paying for and requested to be released from DISH Network’s 24-month agreement and early termination fee due to the loss of your local channels CW and Fox I am happy to report that DISH Network has reached an agreement with Tribune Broadcasting and all Tribune channels have been restoredWe appreciate your patience and we thank you for your loyalty Please note our programming packages have been set up to balance cost effectiveness with consumer demandAs a way to maintain lower programming cost, stations are provided in packages, rather than a la carteHowever, as an exception, I provided you with a $monthly credit for six months This account was activated under the Digital Home Advantage (DHA) 24-month agreement, which includes an early termination fee if the commitment is not fulfilledIt is disclosed in your signed DHA agreement (copy enclosed) that we reserve the right to change programming, prices and packagesThe early termination fee remains valid If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### Enclosure
October 3, Dear Mr [redacted] : On September 29, 2016, we received your complaint, dated September 28, 2016, filed with the Revdex.com You disputed the early termination fee associated with your DISH Network account You said you experienced technical issues When we spoke, I advised you that although you did not provide DISH Network with any opportunity to resolve your issue and while you received all the benefits of our 24-month commitment, you did not sign your customer agreement As such, I waived the early termination fee associated with your account If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
February 25, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 23, 2016, we received your complaint, dated February 21, 2016, filed with the Revdex.com You said that you were not advised that your monthly promotional credits would be forfeited when you paused your DISH Network service When we spoke, I advised you that as you were not provided with all the pertinent information when you placed your account on pause, I waived your 24-month commitment We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
June 9, Ms [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On May 31, 2016, we received your complaint, dated May 27, 2016, filed with the Revdex.com You said that $was collected from your debit card account for your mother’s (Ms [redacted] ) DISH Network early termination fee You requested to have the funds returned When we spoke, I advised you that a review of the sales call recording revealed that you and your mother were on the phone when the sales agent advised you that your debit card information would be used to qualify for the DISH Network account You were also advised that the qualifying debit card would be debited automatically for early termination and unreturned equipment fees You also agreed to be a joint account holder on this account Our records indicate that the $charge was refunded to your debit card account on June 1, We sincerely regret any inconvenience this issue may have caused We appreciate your feedback concerning your experience; it will be used to improve our agents’ interactions with our customers If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted]
June 30, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] ***: On June 28, 2017, we received your complaint, dated June 27, 2017, filed with the Revdex.com You disputed the early termination fee associated with your DISH Network account A review of our records indicates that [redacted] with our Executive Escalations Team made an exception and he waived your 24-month commitment on June 30, Please note that a review of your May 23, 2017, call revealed that you were advised of, and agreed to, a new 24-month commitment in order to receive our two-year price lock promotion The agent with whom you spoke advised you of the 24-month commitment and transferred you to our automated phone system, where you were advised of the commitment again and agreed to our terms of service If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
March 1, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms***: On February 21, 2018, we received your correspondence, dated February 20, 2018, filed with the Revdex.com You said that your father passed away in July and you indicated that you are unable to establish a new customer account in your name On behalf of DISH Network, please accept my sincere condolences for your loss When we spoke on February 28, 2018, I informed you that on July 16, 2017, per your request, the account was placed in your nameThere is a history of partial payments being made on the account, causing a balance to carry over and late fees to be appliedPrior to you reporting the loss of your father, the account balance was $The service was interrupted for nonpayment on February 5, I made an exception and removed the balance of $from your accountThis credit covers charges for service rendered through February 5, Per your request, I closed the account Since this account is in your name, you will be eligible to qualify for a new customer promotion in daysHowever, if you would like to keep the account, you may participate in our DISH’n It Up equipment upgrade with a 24-month commitmentAfter our conversation, you chose to restart the service on this account We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-#### cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
December 22, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On December 19, 2017, we received your complaint, dated December 18, 2017, filed with the Revdex.com You said that when you established your service, you were supposed to receive a free Echo DotYou indicated that you were told by an agent that the technician would bring the equipment at the time of installation, and that you were promised that the Echo Dot would arrive by mailYou expressed dissatisfaction with your customer service experience When we spoke on December 21, 2017, I informed you that we have no record that the Echo Dot promotional code was attached to your orderI offered to apply a one-month credit to your account in the amount of $so that you may purchase the Echo Dot yourselfYou accepted this resolution We appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agentsThis matter will be investigated internallyI apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
January 22, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On January 19, 2016, we received your complaint, dated January 15, 2016, filed with the Revdex.com You said that you were charged $for a set of headphones that were supposed to be provided for freeYou also said that you have not received credit for new customer referrals During our phone conversation, you advised me that you spoke with an agent and the issue was taken care ofI confirmed that the $charge for the headphones was waived as of January 15, Also, I confirmed that the agent provided a $monthly credit for ten monthsYou agreed with the resolution provided If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have sent in the statement so that they can see the three charges that were made on my account by Dish Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/12/14) */ December 10, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On December 4, 2015, we received your complaint, dated December 3, 2015, filed with the Revdex.com You said that you referred three friends for DISH Network service, but you were advised that you do not qualify for the Refer-A-Friend promotion I added the tag to your account that confirms your eligibility to receive the Xbox One and you advised me that you had submitted your code online We sincerely regret any confusion or inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/12/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was contacted by someone on the executive escalation team and the issue was correctedI appreciate that they honored the promotion
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] need the holes fixed
October 11, Dear Ms [redacted] : On October 6, 2016, we received your complaint, dated October 5, 2016, filed with the Revdex.com You stated that you disconnected your DISH Network account in August You mailed a payment for the current month of service and you requested a refund when the payment was receivedYou have experienced a delay in obtaining your refund and you would like the matter resolved My records indicate that I also received an Attorney General complaint from youI addressed this issue on October 6, I have enclosed a copy of that correspondence for your review If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
October 4, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] : On October 2, 2017, we received your complaint, dated September 28, 2017, filed with the Revdex.com You expressed concern with the early termination fee to disconnect your DISH Network serviceYou maintain that you were told there would be no contract, and you only signed a service agreementYou also stated that you experienced technical issues and you were not provided with our newest equipment Your DISH Network service was activated on September 7, 2017, with a 24-month commitmentPlease be advised that we do not offer a trial period for our serviceThe handheld device provided by the installer requires a signature for the service agreement, which verifies that the installation has been completed and the 24-month commitment has been agreed to A review of the sales call from September 5, 2017, found that our representative disclosed the 24-month commitment and associated early termination fee Our records do not show that you contacted us regarding any technical issues with your equipment On September 30, 2017, your concerns were addressed by [redacted] from our Corporate Escalations Team [redacted] offered to provide you with our Hopper receiver; however, you declined and opted to cancel your service [redacted] advised you that the early termination fee is valid If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
June 21, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On June 17, 2016, we received your complaint, dated June 13, 2016, filed with the Revdex.com My attempts to reach you by phone on June 17, and 21, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that damage was done to your home as a result of our installation of your satellite dishYou indicated that a damage claim was opened, but you have not heard back regarding the progressYou asked that the damage be repaired, and for the satellite dish to be removed A review of your account reveals that we have made a number of attempts to reach you regarding your claim, but with no successHowever, I requested that your claims manager, Mr [redacted] - [redacted] ( [redacted] ***), contact you If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted]
July 1, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On June 29, 2016, we received your complaint, dated June 28, 2016, filed with the Revdex.com You expressed concern about the takedown of the NFL Network and your local Fox affiliateYou closed your account and you feel that the early termination fee should be waived A review of your account reveals that I addressed your concerns through a complaint you filed with the Federal Communications CommissionEnclosed is a copy of my written response If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted]
March 13, Mrand Mrs [redacted] and [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrand Mrs***: On March 6, 2018, we received your correspondence, dated March 5, 2018, filed with the Revdex.com You said that you were unable to get all the local channels and a technician was unable to pull in the channels with an over-the-air (OTA) antennaYou maintain that you were told you had days to cancel your service, and you disputed the early termination feeYou also expressed dissatisfaction with the customer service you experienced Our records reveal that you established the account under the Digital Home Advantage (DHA) promotion with a 24-month commitmentPlease note that we do not offer a trial period within which to cancel the service without penaltyI enclosed a copy of the signed DHA agreement for your records When I spoke with you on March 12, 2018, I advised you that your sales call revealed the agent did not offer you a trial periodYou disagreed and terminated the call You subscribed to the Rapid City, SD, locals which include [redacted] ***, along with the *** channelWe also provided you with a free OTA antenna with a technician visit on February 18, On this date, the technician reported that the antenna was unable to pick up the CW channel Because the service was disconnected prior to the promotional fulfillment date, you were billed $for an early termination feeIn addition, you were billed $for the equipment return feeAlthough the full early termination fee is valid, I made an exception and reduced the fee to $We ask that the balance of $be paidThis includes the early termination the equipment return fees, and charges for service rendered As of today, your account balance has not been reported to collections To avoid unreturned equipment fees, please return the leased equipment to DISH NetworkA return box and label were delivered by UPS to your address on March 8, We appreciate your feedback and your concerns will be reviewed internallyWe regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Complaint: [redacted] I am rejecting this response because:Dish is not taking responsibility for their negligence The tech that put in dish tv issues aPut dish on a hillside on the ground and did not make it stable b did not tighten bolts on stand they were wobbley c did not put wires back in cable box and left them hanging out in the elements dgot a very poor signal that he knew would only last a few days or til a hard wind would blow a tree in the signal beam e Did not do his job in a professional manner The second tech a Could not find suitable signal anywhere on my property and said the first tech should have never installed it The field supervisor a Said he should use our installation on not what to do in a training video b said the 1st tech was not trained properly and needs retraining I want compensated $for your company being so unprofessional and wasting many hours of my time Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me(However I have not received the stated refund yet) Sincerely, [redacted]
Dear [redacted] : On June 22, 2016, we received your correspondence, dated June 21, 2016, filed with the Revdex.comYou maintain you did not authorize the credit card payment to be collected, and you said this transaction caused overdraft feesYou also disputed the signatures on the agreements I attempted to reach you at ###-###-#### on June 22, and 24, I left two voice messages and one message with a woman who answered at this numberAs explained, you are listed as the authorized userThe credit cards ending in [redacted] and [redacted] were provided for the Digital Home Advantage (DHA) and DISH’n It Up (DIU) promotions, respectively, with separate 24-month commitmentsWhen you signed the DHA and DIU agreements, you authorized DISH Network to access the qualifying credit card accounts to collect payment for any early termination, unreturned equipment and/or box return feesPlease note that the signature that is gathered is not on a paper document--it is on an electronic tabletThe electronic stylus used with the tablet may not track as quickly as a penTherefore, your signature may look distorted We are unable to refund the payment for the early termination fee, or provide compensation for bank fees If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:am to 2:pm MST###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ August 14, [redacted] Re: Revdex.com Complaint # [redacted] Dear [redacted] : On August 14, 2015, we received your complaint, dated August 11, 2015, filed with the Revdex.com You indicated that DISH Network debited $from your checking account When I spoke with you by telephone today, I informed you that we do not have a record of a $payment on your accountDISH Network will place a $hold on a debit/credit card upon qualification for one of our promotionsWe do not show that you have attempted to qualify for a promotionAs a one-time exception, I placed a $credit to your account We do not show that we have your checking account informationYou declined providing me with a copy of your bank statement so that we are able to further research your claim I suggested that you contact your bank to check for any other transactions from other sources as a precaution If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted]