Initial Business Response / [redacted] (1000, 4, 2015/05/04) */ May 1, Mr [redacted] ** [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] : On April 28, 2015, we received your complaint, dated April 27, 2015, filed with the Revdex.com You disputed the early termination fee applied to your DISH Network accountYou said that DISH Network refused to send you a copy of your customer agreement When we spoke, I advised you that our records indicate that you agreed to a 24-month commitment and, as such, your early termination fee is valid Enclosed is a copy of your Digital Home Advantage agreementPlease note that we have no previous records of any requests for it to be sent If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (***) ***- [redacted] Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not sign a year agreement or any agreement or contract with the companyEven if so I stayed over years with them as I stated in my complaintThe company refuses to show me the signed agreement they mentionI asked them repeatedly to see my signature in any agreement or contract but they do not respond because they do not have such signature Final Business Response / [redacted] (4000, 8, 2015/05/11) */ May 7, Mr [redacted] ** [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] : On May 7, 2015, we received your rebuttal, dated May 5, 2015, filed with the Revdex.com You said that you did not sign an agreement with DISH Network and that we have not responded to your requests for a copy of your agreement A copy of your Digital Home Advantage customer agreement was enclosed in my last responseI have enclosed another copy in this response in case you did not receive my previous one If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (***) ***- [redacted] Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Final Consumer Response / [redacted] (4200, 10, 2015/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not sign an agreement with DISH Network and I did not received any copy or respond of any kind from the DISH Networkif they have any sign agreement why they refuse to give it to me or send it to the Revdex.com office?
February 16, [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On February 13, 2017, we received your correspondence, dated February 12, 2017, filed with the Revdex.comYou expressed concern with the billing and the charge of $for a free Pay-Per-View (PPV) offerYou also expressed dissatisfaction with the customer service you received When we spoke on February 15, 2017, I informed you that the $PPV charge was removed from your accountGoing forward, please redeem any PPV coupons through your online account at www.mydish.com During our conversation, you stated that you made a payment in early December for $and it did not post to your accountYou said you faxed in a copy of your bank statement showing this transaction on December 20, After further review, I was unable to locate the faxTo resolve this matter, I applied a credit of $to your account and I removed two $late feesThe amount due for the service period of February 25, 2017, through March 24, 2017, is $I attempted to reach you today at [redacted] I left a voice messageThe quality of our customers' experiences is of great importance to DISH NetworkI apologize for any inconvenience you may have experiencedYour concerns will be shared internally with the appropriate personnel If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] [redacted] [redacted] [redacted] [redacted] ** *** [redacted] ***
December 9, Dear Ms [redacted] : On December 5, 2016, we received your complaint, dated December 2, 2016, filed with the Revdex.com You indicated that you have guardianship over a minor whose disability bank card was used for a DISH Network account that is not associated with you or the minor childThe bank card account was debited $and you requested a refund I requested that you provide me with the bank account number so that I could locate the DISH Network account that it was associated with When I spoke with you by telephone today you informed me that this issue was resolved, as a refund for the full amount was processed If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Complaint: I am rejecting this response because: The phone and internet were completely down until just this second, 1/6/9:a.mthere was no way for me to respond until now Sincerely,
July 7, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear MsBrown: On June 21, 2016, we received your complaint, dated June 18, 2016, filed with the Revdex.com You indicated that when you called in to verify the time left in your commitments, you were advised there was months remaining for your TV service and months remaining for your internet serviceYou said that you started the TV and internet service as a bundle at the same time; therefore, the commitment period should be the sameYou requested that the commitment period for the internet service be corrected or the commitment be waived A review of your account reveals that your service was installed on July 1, Due to a system error, you were not billed for internet service until March 20, 2016, making it appear that your service did not start until that date Unfortunately, I am unable to change the internet commitment time frame due to a limitation within our system; however, I waived the commitment associated with your internet service in the interest of reaching a resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 7:am-3:pm MST, MON-FRI [redacted]
February 22, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 22, 2016, we received your complaint, dated February 19, 2016, filed with the Revdex.com You said your account was transferred to your sister-in-law’s name in November 2014, and you disputed the collection attempts When we spoke today, I advised you that I removed the balance of $from your accountThis information will also be removed from your credit reportPlease allow eight weeks for processing with the credit bureaus We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
Initial Business Response / [redacted] (1000, 11, 2015/07/08) */ July 1, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On June 29, 2015, we received your correspondence, dated June 26, 2015, filed with the Revdex.com You stated that you experienced equipment issues with your DISH Network service when it was installed in July This led you to disconnect the serviceYou disputed the $balance owed on your disconnected account In our June 29, 2015, email correspondence, you indicated that DISH Network collected funds from your account without authorizationYou declined to provide support of these paymentsI confirmed that your account was disconnected on April 28, I agreed to waive your $early termination fee, as a courtesyHowever, I explained that I was unable to provide the refund that you requested, as you have an outstanding balance of $ You were displeased that your request was not metYou requested no further contact on the matter, and to be placed on our Do Not Contact list If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't owe anything and they still have not refunded the $that was taken out of my account The $was not reimbursed back to my bank account I never had any service at all I had called the company and got hung up on or got snotty remarks from the companies employees This company should b shut down due to the fact that their equipment don't work, heats up and doesn't work and for the rude behavior of the employees I have called the company so many times to send the equipment back and I waited three months to get the boxes U need to treat your customers better and train your employees to have better manners If I had gotten a complaint from a customer I wouldn't be so quick to respondI would do a full and thorough investigation and refund the money they wanted A happy customer is a repeat customer Plus you have a snotty attitude also Ms [redacted] I dont appreciate the way you emailed me and the things you said Like I said I don't owe anything since my service hasn't been connected since the 1st month we had this service If I had to do a survey on the company they would get all (definitely not a good company) (definitely would not recommend this company to anyone) (service did not meet the requirements for an enjoyable experience) Overall 100% two thumbs down for this company :-( Final Consumer Response / [redacted] (3000, 27, 2015/08/13) */ ***Document Attached [redacted] This is a letter that dish network sent to my bank about the $ The letter says: To whom it may concern: Thank you for contacting Dish network and allowing us to assist in resolving this issueThe disputed payment was applied to the customer's account for services rendered and has been deemed validWe look forward to this case being resolved in Dish network's favor with the chargeback being reversed and the original payment upheld Sincerely, Dish network chargeback team Customer management operations My bank sent me this letter Dish network did not send me anything stating they sent this letter to my bank The equipment didn't work at that time So I want my $that I disputed but didn't get Why should I pay for faulty equipment and for not being able to watch tv? Final Business Response / [redacted] (4000, 30, 2015/08/25) */ August 20, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On August 13, 2015, we received your correspondence, dated August 19, 2015, filed with the Revdex.com You continue to request that DISH Network provide you a $refund for your declined credit card account disputeYou are claiming service issues As previously explained in my July 22, 2015, response, (enclosed for your review) you are not owed a refund of $90.07; the dispute denial is validYour claim of service issues was unreported and, therefore, unsubstantiatedNo further funds are dueYour balance owed is $This matter has been fully addressed If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because: there was no payment made through an online account never have I authorized a payment of there was a payment that was authorized and also sent through the bank for the reason of getting the service turned back on I would very much like to see proof of the other payment since we did not make it and have not received anything through our online acct showing authorization for such Also I have been told by other personnel that the payments were sent in by receiver, so it can't be both I think they are making it up as they go Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 9, **15/05/0*) */ April 30, ** Mr [redacted] ***, Apt [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] : On April 2*, **15, we received your complaint, dated April 24, **15, filed with the Revdex.com You said that you closed your DISH Network account because you didn't get the receiver you were promisedYou expressed concern regarding being charged an early termination fee Mr [redacted] , an Executive Resolution Specialist, contacted you by phone today and agreed to waive the early termination fee on your account, resulting in a zero balanceThis decision was made because we were unable to locate a copy of your sales call recording If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri *:a.mto 2:p.mMDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com [redacted] Cherokee St Denver, CO 80** [redacted] ***
Dear Mr [redacted] : On February 4, 2016, we received your complaint, dated February 1, 2016, filed with the Revdex.comYou disputed the early termination fee associated with your DISH Network accountA review of our records indicates that this issue was previously addressed through the Ohio Attorney General’s Office Enclosed is a copy of our response for your recordsIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
January 6, Mr [redacted] ***, ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On January 5, 2017, we received your rebuttal, dated December 30, 2016, filed with the Revdex.com You disputed my previous response regarding your purchased receiverYou stated that you were provided with return shipping materials and you returned a receiver In my response, I referred to the purchased [redacted] , which has not been returnedThe leased [redacted] was returned and removed from your disconnected account If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, **N-FRI [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
January 19, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] 8255909498860508- Dear Mr [redacted] : On January 17, 2018, we received your rebuttal, dated January 14, 2018, filed with the Revdex.com You expressed concern with the collection attemptsYou said that your aunt returned the leased equipment on your behalf and did not receive a receipt I requested that the collection agency cease contact with you As previously explained, your account was disconnected due to nonpayment on April 1, The balance of $includes charges for service rendered and the unreturned leased equipment feeUntil we are able to verify the equipment return, the $equipment fees will remain on your account If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
April 27, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On April 21, 2017, we received your complaint, dated April 18, 2017, filed with the Revdex.com You maintain that you were not informed of the $monthly fee when you enrolled in DISH Pause nor of the loss of your promotionBecause of this, you disconnected your service and you disputed the early termination fee A review of the call on November 23, 2016, when you requested that your account be placed on DISH Pause, reveals that you were advised you lose your promotion and the term commitment is extendedYou were also informed that the monthly rate for DISH Pause would be $ When I spoke with you by telephone today, I advised you that as an exception, I removed the $early termination fee and the $equipment return fee from your account If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
March 11, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On March 8, 2016, we received your complaint, dated March 8, 2016, filed with the Revdex.com You maintain that you did not provide the credit card account ending in [redacted] and it should not have been charged the early termination feeYou requested a credit toward any remaining balance This account was activated under the Digital Home Advantage (DHA) 24-month agreement for TV service and the dishNET 24-month agreement for internet service on September 16, Authorization to automatically debit your debit/credit card account is provided in the agreementsI have enclosed a copy of each for your review Our records reveal that this credit card account was provided when you requested a MoDeal on July 29, When you had your service disconnected on February 16, 2016, you did not fulfill the 24-month agreement for TV and internet serviceTherefore, you were charged a $early termination fee for TV service and a $early termination fee for internet service When I spoke with you by telephone today, I informed you that I made an exception and reversed both fees and submitted a refund of $There is no balance due on your account If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] Enclosures (2) cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ June 10, Mr [redacted] ** [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr***: On June 10, 2015, we received your correspondence, dated June 9, 2015, filed with the Revdex.com You indicated that DISH Network charged you $for unreturned equipment which you then returnedHowever, you have only been refunded a total of $You requested a refund for the remaining balance When I spoke with Mrs [redacted] today, I explained that the remaining balance was an early termination fee for the internet service and return shipping for the internet equipmentI agreed to waive these charges and I issued a refund for the remaining balance of $She accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refund satisfactory thank you
May 26, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On May 25, 2016, we received your rebuttal, dated May 24, 2016, filed with the Revdex.com You indicated that your price was to be locked in but your monthly rate changed You also maintain that you did not request to receive the Protection Plan As I explained in my previous response, you were provided with correct information when you chatted in to initiate your DISH Network account As we discussed, DISH Network strives to keep our prices low; however, occasionally we must increase our rates Additionally, as part of the promotion that you requested, you received the Protection Plan free for six months If you had indicated that you did not wish to receive the service, the salesperson would have removed it for you at that time We appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agents If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] *
February 26, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 15, 2016, we received your complaint, dated February 15, 2016, filed with the Revdex.com You maintain that you were told that you would receive 80GB of anytime internet service and a three-day grace periodHowever, you received 10GB anytime and 50GB off-timeBecause of this, you disconnected the internet service and disputed the $early termination feeYou mentioned the customer service you received This account was initiated through I-DISH.com and a review of the sales call reveals that you were informed that you had a three-day grace periodHowever, you were not informed that you would receive GB and that the internet service would not work with gaming or streaming servicesDISH Network does not provide an internet package for 80GB When I spoke with you by telephone today, I informed you that the early termination fee was removed on February 11, Your credit card was not charged for this fee If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] *** Tell us why here
December 16, [redacted] Re: Revdex.com Complaint # [redacted] [redacted] ###-###-#### Dear Ms [redacted] : On December 14, 2015, we received your correspondence, dated December 11, 2015, filed with the Revdex.com You said you were unaware that your service was active, and you requested a refund When we spoke today, I advised you that when you agreed to DISH Pause on January 21, 2015, your account was placed on hold for nine monthsWhen the pause ended on October 20, 2015, the service was automatically restoredOur records show that monthly bills showing the account activity were mailed to your addressI regret any confusion I made an exception and reversed the programming fees and submitted a credit card refund of $Please allow five business days for processingYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST ###-###-#### cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ June 24, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On June 22, 2015, we received your complaint, dated June 20, 2015, filed with the Revdex.com You said that you requested to disconnect your DISH Network account but it was not doneYou requested that your bill be adjusted I attempted to reach you at (XXX) XXX-XXXX on June 22, 23, and 24, 2015, and I left three voicemails In my last message, I advised you that our records do not reflect any requests to disconnect your account until June 2, At that time, your account was already interrupted due to non-paymentAs I explained, your account was disconnected on June 22, 2015, but, as service was interrupted, your bill was backdated to May 23, As our records indicate that your current balance of $is for service rendered and is correct, we are unable to provide any further adjustments If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Cherokee St Denver, CO XXXXX [redacted] ***
June 12, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] On June 7, 2017, we received your complaint, dated June 6, 2017, filed with the Revdex.com You expressed concern with the calls that you received regarding the balance on your accountYou stated that you have advised our Customer Service Department numerous times that you will make a payment on June 15, As you indicated that you are out of the country, I contacted you via email and provided you with the following information Your DISH Network service was activated on October 18, 2016, with a 24-month commitmentYour service was placed on DISH Pause on April 4, 2017, for six months for $a monthPlease be advised that DISH Pause does not count towards your term commitment and will extend it by the number of months your account is paused Since we did not receive a payment for the DISH Pause service and/or the previous service charges, your service was interrupted for non-payment on April 15, 2017, and was fully disconnected on May 15, The calls that you are receiving are courtesy calls to avoid service disconnection and/or collection proceedingsAlthough I requested that your phone number be suppressed from our auto-dialer, this will take days to process An early termination fee of $was applied to your account for the non-fulfillment of your term commitment We are unable to honor your request to provide an account credit for the calls you receivedIf you would like to restart your service, a payment will be required for the past-due amount on your account If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/04) */ May 1, Mr [redacted] ** [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] : On April 28, 2015, we received your complaint, dated April 27, 2015, filed with the Revdex.com You disputed the early termination fee applied to your DISH Network accountYou said that DISH Network refused to send you a copy of your customer agreement When we spoke, I advised you that our records indicate that you agreed to a 24-month commitment and, as such, your early termination fee is valid Enclosed is a copy of your Digital Home Advantage agreementPlease note that we have no previous records of any requests for it to be sent If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (***) ***- [redacted] Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not sign a year agreement or any agreement or contract with the companyEven if so I stayed over years with them as I stated in my complaintThe company refuses to show me the signed agreement they mentionI asked them repeatedly to see my signature in any agreement or contract but they do not respond because they do not have such signature Final Business Response / [redacted] (4000, 8, 2015/05/11) */ May 7, Mr [redacted] ** [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] : On May 7, 2015, we received your rebuttal, dated May 5, 2015, filed with the Revdex.com You said that you did not sign an agreement with DISH Network and that we have not responded to your requests for a copy of your agreement A copy of your Digital Home Advantage customer agreement was enclosed in my last responseI have enclosed another copy in this response in case you did not receive my previous one If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (***) ***- [redacted] Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Final Consumer Response / [redacted] (4200, 10, 2015/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not sign an agreement with DISH Network and I did not received any copy or respond of any kind from the DISH Networkif they have any sign agreement why they refuse to give it to me or send it to the Revdex.com office?
February 16, [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On February 13, 2017, we received your correspondence, dated February 12, 2017, filed with the Revdex.comYou expressed concern with the billing and the charge of $for a free Pay-Per-View (PPV) offerYou also expressed dissatisfaction with the customer service you received When we spoke on February 15, 2017, I informed you that the $PPV charge was removed from your accountGoing forward, please redeem any PPV coupons through your online account at www.mydish.com During our conversation, you stated that you made a payment in early December for $and it did not post to your accountYou said you faxed in a copy of your bank statement showing this transaction on December 20, After further review, I was unable to locate the faxTo resolve this matter, I applied a credit of $to your account and I removed two $late feesThe amount due for the service period of February 25, 2017, through March 24, 2017, is $I attempted to reach you today at [redacted] I left a voice messageThe quality of our customers' experiences is of great importance to DISH NetworkI apologize for any inconvenience you may have experiencedYour concerns will be shared internally with the appropriate personnel If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] [redacted] [redacted] [redacted] [redacted] ** *** [redacted] ***
December 9, Dear Ms [redacted] : On December 5, 2016, we received your complaint, dated December 2, 2016, filed with the Revdex.com You indicated that you have guardianship over a minor whose disability bank card was used for a DISH Network account that is not associated with you or the minor childThe bank card account was debited $and you requested a refund I requested that you provide me with the bank account number so that I could locate the DISH Network account that it was associated with When I spoke with you by telephone today you informed me that this issue was resolved, as a refund for the full amount was processed If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Complaint: I am rejecting this response because: The phone and internet were completely down until just this second, 1/6/9:a.mthere was no way for me to respond until now Sincerely,
July 7, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear MsBrown: On June 21, 2016, we received your complaint, dated June 18, 2016, filed with the Revdex.com You indicated that when you called in to verify the time left in your commitments, you were advised there was months remaining for your TV service and months remaining for your internet serviceYou said that you started the TV and internet service as a bundle at the same time; therefore, the commitment period should be the sameYou requested that the commitment period for the internet service be corrected or the commitment be waived A review of your account reveals that your service was installed on July 1, Due to a system error, you were not billed for internet service until March 20, 2016, making it appear that your service did not start until that date Unfortunately, I am unable to change the internet commitment time frame due to a limitation within our system; however, I waived the commitment associated with your internet service in the interest of reaching a resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 7:am-3:pm MST, MON-FRI [redacted]
February 22, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 22, 2016, we received your complaint, dated February 19, 2016, filed with the Revdex.com You said your account was transferred to your sister-in-law’s name in November 2014, and you disputed the collection attempts When we spoke today, I advised you that I removed the balance of $from your accountThis information will also be removed from your credit reportPlease allow eight weeks for processing with the credit bureaus We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
Initial Business Response / [redacted] (1000, 11, 2015/07/08) */ July 1, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On June 29, 2015, we received your correspondence, dated June 26, 2015, filed with the Revdex.com You stated that you experienced equipment issues with your DISH Network service when it was installed in July This led you to disconnect the serviceYou disputed the $balance owed on your disconnected account In our June 29, 2015, email correspondence, you indicated that DISH Network collected funds from your account without authorizationYou declined to provide support of these paymentsI confirmed that your account was disconnected on April 28, I agreed to waive your $early termination fee, as a courtesyHowever, I explained that I was unable to provide the refund that you requested, as you have an outstanding balance of $ You were displeased that your request was not metYou requested no further contact on the matter, and to be placed on our Do Not Contact list If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't owe anything and they still have not refunded the $that was taken out of my account The $was not reimbursed back to my bank account I never had any service at all I had called the company and got hung up on or got snotty remarks from the companies employees This company should b shut down due to the fact that their equipment don't work, heats up and doesn't work and for the rude behavior of the employees I have called the company so many times to send the equipment back and I waited three months to get the boxes U need to treat your customers better and train your employees to have better manners If I had gotten a complaint from a customer I wouldn't be so quick to respondI would do a full and thorough investigation and refund the money they wanted A happy customer is a repeat customer Plus you have a snotty attitude also Ms [redacted] I dont appreciate the way you emailed me and the things you said Like I said I don't owe anything since my service hasn't been connected since the 1st month we had this service If I had to do a survey on the company they would get all (definitely not a good company) (definitely would not recommend this company to anyone) (service did not meet the requirements for an enjoyable experience) Overall 100% two thumbs down for this company :-( Final Consumer Response / [redacted] (3000, 27, 2015/08/13) */ ***Document Attached [redacted] This is a letter that dish network sent to my bank about the $ The letter says: To whom it may concern: Thank you for contacting Dish network and allowing us to assist in resolving this issueThe disputed payment was applied to the customer's account for services rendered and has been deemed validWe look forward to this case being resolved in Dish network's favor with the chargeback being reversed and the original payment upheld Sincerely, Dish network chargeback team Customer management operations My bank sent me this letter Dish network did not send me anything stating they sent this letter to my bank The equipment didn't work at that time So I want my $that I disputed but didn't get Why should I pay for faulty equipment and for not being able to watch tv? Final Business Response / [redacted] (4000, 30, 2015/08/25) */ August 20, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On August 13, 2015, we received your correspondence, dated August 19, 2015, filed with the Revdex.com You continue to request that DISH Network provide you a $refund for your declined credit card account disputeYou are claiming service issues As previously explained in my July 22, 2015, response, (enclosed for your review) you are not owed a refund of $90.07; the dispute denial is validYour claim of service issues was unreported and, therefore, unsubstantiatedNo further funds are dueYour balance owed is $This matter has been fully addressed If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because: there was no payment made through an online account never have I authorized a payment of there was a payment that was authorized and also sent through the bank for the reason of getting the service turned back on I would very much like to see proof of the other payment since we did not make it and have not received anything through our online acct showing authorization for such Also I have been told by other personnel that the payments were sent in by receiver, so it can't be both I think they are making it up as they go Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 9, **15/05/0*) */ April 30, ** Mr [redacted] ***, Apt [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] : On April 2*, **15, we received your complaint, dated April 24, **15, filed with the Revdex.com You said that you closed your DISH Network account because you didn't get the receiver you were promisedYou expressed concern regarding being charged an early termination fee Mr [redacted] , an Executive Resolution Specialist, contacted you by phone today and agreed to waive the early termination fee on your account, resulting in a zero balanceThis decision was made because we were unable to locate a copy of your sales call recording If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri *:a.mto 2:p.mMDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com [redacted] Cherokee St Denver, CO 80** [redacted] ***
Dear Mr [redacted] : On February 4, 2016, we received your complaint, dated February 1, 2016, filed with the Revdex.comYou disputed the early termination fee associated with your DISH Network accountA review of our records indicates that this issue was previously addressed through the Ohio Attorney General’s Office Enclosed is a copy of our response for your recordsIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
January 6, Mr [redacted] ***, ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On January 5, 2017, we received your rebuttal, dated December 30, 2016, filed with the Revdex.com You disputed my previous response regarding your purchased receiverYou stated that you were provided with return shipping materials and you returned a receiver In my response, I referred to the purchased [redacted] , which has not been returnedThe leased [redacted] was returned and removed from your disconnected account If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, **N-FRI [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
January 19, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] 8255909498860508- Dear Mr [redacted] : On January 17, 2018, we received your rebuttal, dated January 14, 2018, filed with the Revdex.com You expressed concern with the collection attemptsYou said that your aunt returned the leased equipment on your behalf and did not receive a receipt I requested that the collection agency cease contact with you As previously explained, your account was disconnected due to nonpayment on April 1, The balance of $includes charges for service rendered and the unreturned leased equipment feeUntil we are able to verify the equipment return, the $equipment fees will remain on your account If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
April 27, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On April 21, 2017, we received your complaint, dated April 18, 2017, filed with the Revdex.com You maintain that you were not informed of the $monthly fee when you enrolled in DISH Pause nor of the loss of your promotionBecause of this, you disconnected your service and you disputed the early termination fee A review of the call on November 23, 2016, when you requested that your account be placed on DISH Pause, reveals that you were advised you lose your promotion and the term commitment is extendedYou were also informed that the monthly rate for DISH Pause would be $ When I spoke with you by telephone today, I advised you that as an exception, I removed the $early termination fee and the $equipment return fee from your account If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
March 11, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On March 8, 2016, we received your complaint, dated March 8, 2016, filed with the Revdex.com You maintain that you did not provide the credit card account ending in [redacted] and it should not have been charged the early termination feeYou requested a credit toward any remaining balance This account was activated under the Digital Home Advantage (DHA) 24-month agreement for TV service and the dishNET 24-month agreement for internet service on September 16, Authorization to automatically debit your debit/credit card account is provided in the agreementsI have enclosed a copy of each for your review Our records reveal that this credit card account was provided when you requested a MoDeal on July 29, When you had your service disconnected on February 16, 2016, you did not fulfill the 24-month agreement for TV and internet serviceTherefore, you were charged a $early termination fee for TV service and a $early termination fee for internet service When I spoke with you by telephone today, I informed you that I made an exception and reversed both fees and submitted a refund of $There is no balance due on your account If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] Enclosures (2) cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ June 10, Mr [redacted] ** [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr***: On June 10, 2015, we received your correspondence, dated June 9, 2015, filed with the Revdex.com You indicated that DISH Network charged you $for unreturned equipment which you then returnedHowever, you have only been refunded a total of $You requested a refund for the remaining balance When I spoke with Mrs [redacted] today, I explained that the remaining balance was an early termination fee for the internet service and return shipping for the internet equipmentI agreed to waive these charges and I issued a refund for the remaining balance of $She accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refund satisfactory thank you
May 26, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On May 25, 2016, we received your rebuttal, dated May 24, 2016, filed with the Revdex.com You indicated that your price was to be locked in but your monthly rate changed You also maintain that you did not request to receive the Protection Plan As I explained in my previous response, you were provided with correct information when you chatted in to initiate your DISH Network account As we discussed, DISH Network strives to keep our prices low; however, occasionally we must increase our rates Additionally, as part of the promotion that you requested, you received the Protection Plan free for six months If you had indicated that you did not wish to receive the service, the salesperson would have removed it for you at that time We appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agents If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] *
February 26, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 15, 2016, we received your complaint, dated February 15, 2016, filed with the Revdex.com You maintain that you were told that you would receive 80GB of anytime internet service and a three-day grace periodHowever, you received 10GB anytime and 50GB off-timeBecause of this, you disconnected the internet service and disputed the $early termination feeYou mentioned the customer service you received This account was initiated through I-DISH.com and a review of the sales call reveals that you were informed that you had a three-day grace periodHowever, you were not informed that you would receive GB and that the internet service would not work with gaming or streaming servicesDISH Network does not provide an internet package for 80GB When I spoke with you by telephone today, I informed you that the early termination fee was removed on February 11, Your credit card was not charged for this fee If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] *** Tell us why here
December 16, [redacted] Re: Revdex.com Complaint # [redacted] [redacted] ###-###-#### Dear Ms [redacted] : On December 14, 2015, we received your correspondence, dated December 11, 2015, filed with the Revdex.com You said you were unaware that your service was active, and you requested a refund When we spoke today, I advised you that when you agreed to DISH Pause on January 21, 2015, your account was placed on hold for nine monthsWhen the pause ended on October 20, 2015, the service was automatically restoredOur records show that monthly bills showing the account activity were mailed to your addressI regret any confusion I made an exception and reversed the programming fees and submitted a credit card refund of $Please allow five business days for processingYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST ###-###-#### cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ June 24, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On June 22, 2015, we received your complaint, dated June 20, 2015, filed with the Revdex.com You said that you requested to disconnect your DISH Network account but it was not doneYou requested that your bill be adjusted I attempted to reach you at (XXX) XXX-XXXX on June 22, 23, and 24, 2015, and I left three voicemails In my last message, I advised you that our records do not reflect any requests to disconnect your account until June 2, At that time, your account was already interrupted due to non-paymentAs I explained, your account was disconnected on June 22, 2015, but, as service was interrupted, your bill was backdated to May 23, As our records indicate that your current balance of $is for service rendered and is correct, we are unable to provide any further adjustments If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Cherokee St Denver, CO XXXXX [redacted] ***
June 12, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] On June 7, 2017, we received your complaint, dated June 6, 2017, filed with the Revdex.com You expressed concern with the calls that you received regarding the balance on your accountYou stated that you have advised our Customer Service Department numerous times that you will make a payment on June 15, As you indicated that you are out of the country, I contacted you via email and provided you with the following information Your DISH Network service was activated on October 18, 2016, with a 24-month commitmentYour service was placed on DISH Pause on April 4, 2017, for six months for $a monthPlease be advised that DISH Pause does not count towards your term commitment and will extend it by the number of months your account is paused Since we did not receive a payment for the DISH Pause service and/or the previous service charges, your service was interrupted for non-payment on April 15, 2017, and was fully disconnected on May 15, The calls that you are receiving are courtesy calls to avoid service disconnection and/or collection proceedingsAlthough I requested that your phone number be suppressed from our auto-dialer, this will take days to process An early termination fee of $was applied to your account for the non-fulfillment of your term commitment We are unable to honor your request to provide an account credit for the calls you receivedIf you would like to restart your service, a payment will be required for the past-due amount on your account If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***