Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***Dish network is trying not to accept accountibility for this issue, they damaged my tv and refusing to replace it even with the same specificationsThey can not damage my tv and give me $for it, they need to replace the TV, they can not damage my tv and say too bad live with it, I will keep refusing their lousy offer until they get me a tv in my living roomotherwise, I will proceed with what I have to do to get my right back from them
March 11, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On March 8, 2016, we received your rebuttal, dated March 7, 2016, filed with the Revdex.com You said that DISH Network agreed to waive your early termination fee; however, you found that you were charged $You requested a refund When we spoke, I told you that your account was closed without penaltyDISH Network did not charge the $feeIt was charged by PlanetDish.com (888-957-3474)Please contact them directly to inquire about a refund If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
December 22, Dear Mr [redacted] : On December 22, 2016, we received your rebuttal, dated December 16, 2016, filed with the Revdex.com You expressed concern that you did not receive any credits due to outages caused by weatherYou also claimed that I would not spell my email address out for you Please refer to our Residential Customer Agreement at www.dish.com/legal concerning weather outages Additionally, you have been advised several times that your account was not eligible for any adjustments or credits due to the amount of adjustments you requested in the past When we spoke on the phone, you interrupted the disconnection disclosures I was attempting to provide you with several times You emailed me shortly after our call and asked me for information I specifically attempted to provide you with over the phone, but you would not allow me to speak at that time If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
June 13, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On June 7, 2016, we received your complaint, dated June 6, 2016, filed with the Revdex.com You said that you initiated your account under our 2-Year Price Guarantee promotion, but then your monthly rate increased When we spoke, I advised you that your account has been active for over five yearsYou contacted us on August 6, 2015, to request the 2-Year Price Guarantee promotion, but the agent with whom you spoke informed you that that promotion was for new activations onlyAs a courtesy, the agent applied a monthly $credit for months As your account has been active for well over two years and is not eligible for the promotion to which you refer, we are unable to apply additional adjustments to your billing If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri
Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ September 24, [redacted] , [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On September 23, 2015, we received your correspondence, dated September 22, 2015, filed with the Revdex.com You expressed concern with the Pay-In-Advance terms When I spoke with your husband, Mr [redacted] Edlen, today, he requested a DISH'n It Up (DIU) equipment upgrade for one HD DVR Duo receiver and one Solo HD receiverHe provided a prepaid credit card account to qualify for the promotion and the system did not accept itI advised him that we accept payments with prepaid accountsHowever, a major credit card or a debit card from your bank with a Visa or MasterCard logo must be used to qualify for our promotionsI regret any confusion Our records show that a refund of $was applied to credit card ending in 8446, on September 22, We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate Dish giving me a partial refund and paying for the return boxesAll in all my experience with Dish was a positive experience and I would subscribe to them again in a heartbeat over cable and DirectvI have to repeat that we had many and errors over the time we had Dish, but they were intermittentWe would go days and weeks without the errorsIt seemed we had more of them as we got to the end of our service with DishWe decided to live with the errors because we would have to give up a day, take off work, and have to wait for a technician to show upAs for the errors we would find the majority of them were in the evenings and early morningsI am not sure why, and since they would last from seconds to minutes we lived with itThis is not why I left DishI loved the product and would still be a customer if it was not for poor customer serviceI ended up fixing a problem with a cable end, also finding the cable node was damaged and burntOnce I fixed the cable I asked Dish to replace the end and the node but the technician on the phone refused saying it was against policy to send out a technician when you have a signal or pictureI explained what was wrong but that didn't matterIt wasn't the product, but the technician who was blatant and non-professionalI also paid for support during the time I had DishI have spoken with other technicians with Dish and they were very professionalWhen my satellite was originally installed the technician did the best job straightening up the cables, showing us how to use the remote, etcI would give them an A+ for their effortsFor anyone who reads this post you should still go with DishYou can't let one technician define their businessTheir product is great and worth the moneyI have had cable and Directv and they don't compare to The Joey and Hopper which Dish provides Sincerely, [redacted]
December 5, Mrs [redacted] * [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrs***: On December 1, 2017, we received your complaint, dated November 30, 2017, filed with the Revdex.com You indicated that you have not received the $gift card that was offered with the activation of your DISH Network service Your DISH Network service was activated through DISH Network on October 30, 2017, with a 24-month commitment Our records confirm that you contacted us and provided an offer code (gift100) for a $gift card; however, the offer code does not belong to DISH Network–it belongs to a retailerAs a result, we are unable to redeem the offer When I spoke with you by phone on December 4, 2017, you accepted my offer to apply a $credit to your DISH Network account If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (4000, 8, 2015/08/18) */ August 4, ** [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear ** [redacted] : On July 30, 2015, we received your complaint, dated July 29, 2015, filed with the Revdex.com My attempts to contact you by phone at (XXX) XXX-XXXX on July 30, 2015, and August and 2, 2015, were unsuccessful; however, I left three messages You indicated that your checking account was debited after you made a payment, and the debit caused you to incur an overdraft feeYou also expressed dissatisfaction with the refund processing time Our records reveal that you made a manual EFT payment of $on July 9, Since you are enrolled in AutoPay, a debit of $was automatically withdrawn from your checking account on July 11, Please be advised that in order to prevent AutoPay from collecting a payment automatically, a manual payment must be made or AutoPay must be removed at least seven business days before the due date On July 13, 2015, a credit of $was applied to your DISH Network account for the overdraft feeA refund of $was also submitted to your checking accountThe refund was completed and applied to your checking account electronically on July 27, We regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Final Consumer Response / [redacted] (4200, 6, 2015/08/11) */ Just a quick updateTwo days after I filed my complaint with the Revdex.com dish issued my refundMy matter has now been resolved
December 22, Mr [redacted] Re: Revdex.com Complaint # [redacted] Dear Mr [redacted] : On December 18, 2015, we received your complaint, dated December 17, 2015, filed with the Revdex.com You said that you were offered two gift cards when you placed your order for our service, but you have not received themAlso, you said that you were told you could use your mobile phone to pick up Netflix and download it to your receiver to be installed A review of your DISH Network account reveals that you placed your order for our service through Infinity Sales Group LLC (866-659-3474)We requested that they provide us with a copy of your sales call recording to verify what you were toldI will follow up with you once we have reviewed your sales call If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com [redacted] Complaint Response Date bumped because: Data Base Migration
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Dish TV routinely misrepresents the existence of expired contracts and uses the intimidation of a bad credit report to force its clients to pay exorbitant feesMost importantly Dish TV attempted to ROB my autopay bank account of $in early termination charges twice before I finally forced Dish TV to remove these charges through multiple complaints I filed through federal, state and private consumer protection agencies, as well as my own determination to sue in court if necessaryI hope Revdex.com will make my complaint public in its online database so other consumers can be better informed and protected from Dish TV's unethical, illegal, and ongoing predatory practices [redacted]
March 12, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On March 8, 2018, we received your complaint, dated March 7, 2018, filed with the Revdex.com You indicated that you terminated your DISH Network services and you were charged an early termination fee of $ Although you requested that this amount be split into two payments, you were told the full amount would be removed from your bank account in days When we spoke, I advised you that I waived the internet early termination fee as a courtesy I also informed you that we would accept the remaining amount of $in two payments--$and $ We thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Kimber S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
August 15, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On August 7, 2017, we received your complaint, dated August 5, 2017, filed with the Revdex.com You maintain that you are experiencing unresolved technical issues and the issues caused damage to your speakerYou also disputed the $additional receiver fee that was applied to your account and you requested a refund for the past four yearsFurthermore, you mentioned pixilation issues that you experienced previously and you claim that you were overcharged for your service Your DISH Network service was activated on August 18, 2014, with a 24-month commitment Our records show that the pixilation issues that you initially reported were caused by trees that were blocking part of the signalAlthough your 24-month commitment was waived at that time, you chose to keep your service Based on the services that you subscribed to, your monthly charges were correctHowever, as a courtesy, you have been provided with a total credit of $that was applied to your account over the past two years for programming offers and time without serviceThis also includes monthly credits to reduce your monthly rate The recent issues that you mentioned with the volume fluctuation are not a known issue with our equipmentDuring our phone conversation on August 10, 2017, I agreed to schedule a free technician visit to address this issues I also submitted a damage claim to research the damage to your speakerPlease allow up to hours to be contacted by our Corporate Field Resolutions Department regarding this matter A review of your account shows that you were initially installed with three receivers (a model and two 211s) Please be advised that only the first receiver is included in the price of your package; therefore, you were billed two $HD receiver feesOn July 11, 2017, the receiver was deactivatedAs a result, one of the $fees was removedBecause these fees are valid, we are unable to honor your refund request When I spoke with you by phone on August 10, 2017, I advised you that we are unable to honor your refund requestTo address your technical issues, I scheduled a free technician visit for August 15, If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
November 22, Dear Ms [redacted] : On November 21, 2016, we received your complaint, dated November 21, 2016, filed with the Revdex.com You maintain you requested that we not contact you regarding your balance due We have no record of this requestI removed the phone numbers from your account Although the balance of $remains valid, I notified collections to cease and desist any further collection attempts If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Dear Ms***: On January 22, 2016, we received your complaint, dated January 19, 2016, filed with the Revdex.comWe attempts to contact you at ###-###-#### on January 25, 2016, and February and 4, 2016, were unsuccessful, but we left three messagesYou indicated that you filed a damage claim for your roof, but no one showed up for the scheduled appointment to assess the damageI contacted our Corporate Field Resolutions (CFR) Department and another assessment was scheduled for January 30, Please contact Mr [redacted] at ###-###-####, ext47365, to confirm if the assessment was completedIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
March 21, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear MsWilson: On March 16, 2016, we received your correspondence, dated March 15, 2016, filed with the Revdex.com You filed this correspondence on behalf of your father, MrGregory Wilson, the DISH Network account holderYou said he was offered satellite TV and internet services at the monthly price of $You disputed the early termination fee Mr [redacted] account was established under the Digital Home Advantage (DHA) TV promotion with a three-year price guarantee through Discovery Satellite, an independent retailerWe have no record of an internet service offer When I spoke with Mr [redacted] on March 17, 2016, I advised him that I waived the early termination feeHe may cancel his service at any time without penalty Mr [redacted] and your concerns will be addressed internally with the appropriate personnelWe regret any inconvenience you or he may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] */ May 8, Ms [redacted] Clintwood, VA XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On May 8, 2015, we received your complaint, dated May 7, 2015, filed with the Better Business Bureau You said that when you canceled the service you were told there was no cancellation fee and you requested a refund A review of the account shows that Mrand MrsWesley and Tiffany [redacted] are the DISH Network account holdersThey participated in the DISH'n It Up (DIU) equipment upgrade on June 16, 2014, with a 24-month commitmentI have enclosed a copy of the signed DIU agreement for your records Since the service was disconnected prior to the promotional fulfillment date, an early termination fee of $was applied to the account and a payment for the same amount was collected with the qualifying credit card Our records reveal that an exception was made on May 6, 2015, and the early termination fee was reversedA refund of $was applied to the credit card ending in on May 7, We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Dear Ms [redacted] : On April 5, 2016, we received your complaint, dated April 1, 2016, filed with the Revdex.comYou stated that you have experienced an ongoing problem with the auto-payment on your DISH Network accountYour attempts to resolve the matter have been unsuccessful and resulted in a disconnection and a service interruptionYou requested that this matter be corrected permanentlyWhen we spoke on April 6, 2016, I verified that this issue was addressed by Mr [redacted] , a DISH Network Dispute Resolution Specialist, on April 4, You stated that you wished to confirm this resolution with the automatic withdrawal of your April 29, 2016, payment before you would consider the matter closedIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
December 18, [redacted] Re: Revdex.com Complaint # [redacted] [redacted] ###-###-#### Dear Ms [redacted] : On December 15, 2015, we received your complaint, dated December 14, 2015, filed with the Revdex.com Although I received your voicemail, my attempts to contact you by phone at ###-###-#### on December 15, and 17, 2015, were unsuccessful; however, I left three messages You expressed concern with the term commitment on your accountYou indicated that you upgraded your equipment because it was required, and you were not aware of the commitment A review of your account shows that your equipment was upgraded on March 3, 2015, because it was becoming obsoleteSince this was a requirement by DISH Network, it did not necessitate a term commitment; however, a 24-month commitment was added in errorI apologize for this oversightI removed the term commitment from your account You also disputed the debit of $that was applied to your credit card account through Credit Card AutoPay (CCA)You stated that you made a manual payment on December 7, 2015, and the automatic payment was not supposed to be collected until December 19, On November 4, 2015, a billing statement of $generated for service from November 19, 2015, through December 18, We were unable to collect a payment through CCAAs a result, a billing statement of $generated on December 4, 2015, for service from December 19, 2015, through January 18, This balance included the previous unpaid balance of $100.23, the new month's charges and a $late fee Our records show that your CCA information was updated on December 7, Although you also made a payment of $100.23, our system took a second payment on December 8, 2015, for the same amount through CCAI regret the system error I applied a credit of $to your account for one month of service for this issueI also reversed the $late fee We strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT ###-###-#### cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2015/09/09) */ September 1, Ms [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On August 19, 2015, we received your complaint, dated August 16, 2015, filed with the Revdex.com You indicated that you made four payments in the past two months, yet your service was disconnectedYou requested that your service be restoredYou said that the following payments were made: $August 13, $July 15, $July 5, $June 24, Our records reveal that the last time the balance was current and at zero was on November 20, Since then only partial payments were made, leaving a balance dueThis balance carried over monthly and on the June 4, 2015, billing statement the balance due was $Additionally, HBO was added to your account and prorated charges of $were applied to your account However, there are four returned items in June 2015, which is why your balance is so high A payment of $on June 7, 2015, was reversed on June 11, A payment of $on June 7, 2015, was reversed on June 11, A payment of $on June 12, 2015, was reversed on June 17, A payment of $on July 13, 2015, was disputed and returned to your bank on August 3, Then on August 13, 2015, this same payment was transferred to another account On July 2, 2015, we received a payment of $93.01, thereby reducing the balance due to $ The payment that actually went through was the $payment on June 22, 2015, leaving a balance due of $311.05, and it was not enough to prevent service interruption You indicated that all the payments that were reversed were made by check and you only pay with a debit/credit cardNevertheless, since the payments were reversed and no other payments were made towards the account, the charges are still validHowever, as an exception on July 13, 2015, a customer service agent offered to provide a $adjustment to offset the three fees that you were charged A review of the calls from May 13, 2015, reveals that you were told that the current balance due of $needed to be paidYou were provided with an extension until May 25, During the call on June 27, 2015, you told the agent that you were told to pay $but we provided an additional extension until July 2, Your service was restarted without payment During the call on July 13, 2015, you were made aware that the full balance was $and he explained that you only paid the past-due amount and full payment of $was expected by midnight to avoid interruption During the call on August 4, 2015, you were told that the balance was $You were to call back but we show no other calls on that date During the call on August 10, 2015, you were informed that the $was returned to the bankThe agent requested a copy of your bank statement The copy of the bank statement that we received only revealed transactions through July 15, The debit of $was made on July 13, 2015, but the chargeback was received on August 3, Therefore, the dispute does not appear on the statement you provided Since your monthly service charges are $and we have only received $since June 2015, the total balance due for service rendered is $Your billing is correct and service can be restored with a payment of the past-due amount of $ If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have my bank statements for proof that my dish account should be at a zero dollar balanceI would like my money back as I am with directv now because dish was extremely rude to me when I tried to talk to them Final Business Response / [redacted] (4000, 10, 2015/09/29) */ September 23, Ms [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On September 21, 2015, we received your rebuttal, dated September 11, 2015, filed with the Revdex.com You maintain that you have bank statements showing that your DISH Network account should be at a zero balance and that you are due a refund As previously advised, your monthly service charges are $We have only received payment in the amount of $since June and the total balance due for service rendered since then is $Your billing is correct Our records reveal that the last time the balance was current and at zero was on November 20, Since then only partial payments were made, leaving a balance dueThis balance carried over monthly and on the June 4, 2015, billing statement the balance due was $Additionally, HBO was added to your account and prorated charges of $were applied to your account Please provide me with your rolling bank statement from November to August 2015, so that I can compare your payments with the payments that we show have posted to your account If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
December 29, [redacted] Re: Revdex.com Complaint # [redacted] Dear Ms [redacted] : On December 21, 2015, we received your correspondence, dated December 18, 2015, filed with the Revdex.com You expressed concern with Credit Card AutoPay (CCA) and you requested compensation I attempted to reach you at ###-###-#### on December 23, 2015, but there was no option to leave a messageThis is the only contact phone number listed on your accountOn this same date, I also sent an email to [redacted] [redacted] @live.com Our records reveal that CCA attempted to collect a payment but it was declined on December 5, We sent email notifications advising you of the failed payment and the status of your accountOn December 12, 2015, the CCA information was updated with a credit card account ending in ***However, a manual payment of $was made on your DISH Network account on December 18, Because there is no funds due, the system will not generate a CCA payment until January 21, (the payment due date) As a courtesy, I added Showtime, Cinemax, the DISH Movie Pack and Epix to your account for three months for free I regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST ###-###-#### cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***Dish network is trying not to accept accountibility for this issue, they damaged my tv and refusing to replace it even with the same specificationsThey can not damage my tv and give me $for it, they need to replace the TV, they can not damage my tv and say too bad live with it, I will keep refusing their lousy offer until they get me a tv in my living roomotherwise, I will proceed with what I have to do to get my right back from them
March 11, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On March 8, 2016, we received your rebuttal, dated March 7, 2016, filed with the Revdex.com You said that DISH Network agreed to waive your early termination fee; however, you found that you were charged $You requested a refund When we spoke, I told you that your account was closed without penaltyDISH Network did not charge the $feeIt was charged by PlanetDish.com (888-957-3474)Please contact them directly to inquire about a refund If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
December 22, Dear Mr [redacted] : On December 22, 2016, we received your rebuttal, dated December 16, 2016, filed with the Revdex.com You expressed concern that you did not receive any credits due to outages caused by weatherYou also claimed that I would not spell my email address out for you Please refer to our Residential Customer Agreement at www.dish.com/legal concerning weather outages Additionally, you have been advised several times that your account was not eligible for any adjustments or credits due to the amount of adjustments you requested in the past When we spoke on the phone, you interrupted the disconnection disclosures I was attempting to provide you with several times You emailed me shortly after our call and asked me for information I specifically attempted to provide you with over the phone, but you would not allow me to speak at that time If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
June 13, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On June 7, 2016, we received your complaint, dated June 6, 2016, filed with the Revdex.com You said that you initiated your account under our 2-Year Price Guarantee promotion, but then your monthly rate increased When we spoke, I advised you that your account has been active for over five yearsYou contacted us on August 6, 2015, to request the 2-Year Price Guarantee promotion, but the agent with whom you spoke informed you that that promotion was for new activations onlyAs a courtesy, the agent applied a monthly $credit for months As your account has been active for well over two years and is not eligible for the promotion to which you refer, we are unable to apply additional adjustments to your billing If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri
Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ September 24, [redacted] , [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On September 23, 2015, we received your correspondence, dated September 22, 2015, filed with the Revdex.com You expressed concern with the Pay-In-Advance terms When I spoke with your husband, Mr [redacted] Edlen, today, he requested a DISH'n It Up (DIU) equipment upgrade for one HD DVR Duo receiver and one Solo HD receiverHe provided a prepaid credit card account to qualify for the promotion and the system did not accept itI advised him that we accept payments with prepaid accountsHowever, a major credit card or a debit card from your bank with a Visa or MasterCard logo must be used to qualify for our promotionsI regret any confusion Our records show that a refund of $was applied to credit card ending in 8446, on September 22, We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate Dish giving me a partial refund and paying for the return boxesAll in all my experience with Dish was a positive experience and I would subscribe to them again in a heartbeat over cable and DirectvI have to repeat that we had many and errors over the time we had Dish, but they were intermittentWe would go days and weeks without the errorsIt seemed we had more of them as we got to the end of our service with DishWe decided to live with the errors because we would have to give up a day, take off work, and have to wait for a technician to show upAs for the errors we would find the majority of them were in the evenings and early morningsI am not sure why, and since they would last from seconds to minutes we lived with itThis is not why I left DishI loved the product and would still be a customer if it was not for poor customer serviceI ended up fixing a problem with a cable end, also finding the cable node was damaged and burntOnce I fixed the cable I asked Dish to replace the end and the node but the technician on the phone refused saying it was against policy to send out a technician when you have a signal or pictureI explained what was wrong but that didn't matterIt wasn't the product, but the technician who was blatant and non-professionalI also paid for support during the time I had DishI have spoken with other technicians with Dish and they were very professionalWhen my satellite was originally installed the technician did the best job straightening up the cables, showing us how to use the remote, etcI would give them an A+ for their effortsFor anyone who reads this post you should still go with DishYou can't let one technician define their businessTheir product is great and worth the moneyI have had cable and Directv and they don't compare to The Joey and Hopper which Dish provides Sincerely, [redacted]
December 5, Mrs [redacted] * [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrs***: On December 1, 2017, we received your complaint, dated November 30, 2017, filed with the Revdex.com You indicated that you have not received the $gift card that was offered with the activation of your DISH Network service Your DISH Network service was activated through DISH Network on October 30, 2017, with a 24-month commitment Our records confirm that you contacted us and provided an offer code (gift100) for a $gift card; however, the offer code does not belong to DISH Network–it belongs to a retailerAs a result, we are unable to redeem the offer When I spoke with you by phone on December 4, 2017, you accepted my offer to apply a $credit to your DISH Network account If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (4000, 8, 2015/08/18) */ August 4, ** [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear ** [redacted] : On July 30, 2015, we received your complaint, dated July 29, 2015, filed with the Revdex.com My attempts to contact you by phone at (XXX) XXX-XXXX on July 30, 2015, and August and 2, 2015, were unsuccessful; however, I left three messages You indicated that your checking account was debited after you made a payment, and the debit caused you to incur an overdraft feeYou also expressed dissatisfaction with the refund processing time Our records reveal that you made a manual EFT payment of $on July 9, Since you are enrolled in AutoPay, a debit of $was automatically withdrawn from your checking account on July 11, Please be advised that in order to prevent AutoPay from collecting a payment automatically, a manual payment must be made or AutoPay must be removed at least seven business days before the due date On July 13, 2015, a credit of $was applied to your DISH Network account for the overdraft feeA refund of $was also submitted to your checking accountThe refund was completed and applied to your checking account electronically on July 27, We regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Final Consumer Response / [redacted] (4200, 6, 2015/08/11) */ Just a quick updateTwo days after I filed my complaint with the Revdex.com dish issued my refundMy matter has now been resolved
December 22, Mr [redacted] Re: Revdex.com Complaint # [redacted] Dear Mr [redacted] : On December 18, 2015, we received your complaint, dated December 17, 2015, filed with the Revdex.com You said that you were offered two gift cards when you placed your order for our service, but you have not received themAlso, you said that you were told you could use your mobile phone to pick up Netflix and download it to your receiver to be installed A review of your DISH Network account reveals that you placed your order for our service through Infinity Sales Group LLC (866-659-3474)We requested that they provide us with a copy of your sales call recording to verify what you were toldI will follow up with you once we have reviewed your sales call If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com [redacted] Complaint Response Date bumped because: Data Base Migration
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Dish TV routinely misrepresents the existence of expired contracts and uses the intimidation of a bad credit report to force its clients to pay exorbitant feesMost importantly Dish TV attempted to ROB my autopay bank account of $in early termination charges twice before I finally forced Dish TV to remove these charges through multiple complaints I filed through federal, state and private consumer protection agencies, as well as my own determination to sue in court if necessaryI hope Revdex.com will make my complaint public in its online database so other consumers can be better informed and protected from Dish TV's unethical, illegal, and ongoing predatory practices [redacted]
March 12, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On March 8, 2018, we received your complaint, dated March 7, 2018, filed with the Revdex.com You indicated that you terminated your DISH Network services and you were charged an early termination fee of $ Although you requested that this amount be split into two payments, you were told the full amount would be removed from your bank account in days When we spoke, I advised you that I waived the internet early termination fee as a courtesy I also informed you that we would accept the remaining amount of $in two payments--$and $ We thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Kimber S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
August 15, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On August 7, 2017, we received your complaint, dated August 5, 2017, filed with the Revdex.com You maintain that you are experiencing unresolved technical issues and the issues caused damage to your speakerYou also disputed the $additional receiver fee that was applied to your account and you requested a refund for the past four yearsFurthermore, you mentioned pixilation issues that you experienced previously and you claim that you were overcharged for your service Your DISH Network service was activated on August 18, 2014, with a 24-month commitment Our records show that the pixilation issues that you initially reported were caused by trees that were blocking part of the signalAlthough your 24-month commitment was waived at that time, you chose to keep your service Based on the services that you subscribed to, your monthly charges were correctHowever, as a courtesy, you have been provided with a total credit of $that was applied to your account over the past two years for programming offers and time without serviceThis also includes monthly credits to reduce your monthly rate The recent issues that you mentioned with the volume fluctuation are not a known issue with our equipmentDuring our phone conversation on August 10, 2017, I agreed to schedule a free technician visit to address this issues I also submitted a damage claim to research the damage to your speakerPlease allow up to hours to be contacted by our Corporate Field Resolutions Department regarding this matter A review of your account shows that you were initially installed with three receivers (a model and two 211s) Please be advised that only the first receiver is included in the price of your package; therefore, you were billed two $HD receiver feesOn July 11, 2017, the receiver was deactivatedAs a result, one of the $fees was removedBecause these fees are valid, we are unable to honor your refund request When I spoke with you by phone on August 10, 2017, I advised you that we are unable to honor your refund requestTo address your technical issues, I scheduled a free technician visit for August 15, If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
November 22, Dear Ms [redacted] : On November 21, 2016, we received your complaint, dated November 21, 2016, filed with the Revdex.com You maintain you requested that we not contact you regarding your balance due We have no record of this requestI removed the phone numbers from your account Although the balance of $remains valid, I notified collections to cease and desist any further collection attempts If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Dear Ms***: On January 22, 2016, we received your complaint, dated January 19, 2016, filed with the Revdex.comWe attempts to contact you at ###-###-#### on January 25, 2016, and February and 4, 2016, were unsuccessful, but we left three messagesYou indicated that you filed a damage claim for your roof, but no one showed up for the scheduled appointment to assess the damageI contacted our Corporate Field Resolutions (CFR) Department and another assessment was scheduled for January 30, Please contact Mr [redacted] at ###-###-####, ext47365, to confirm if the assessment was completedIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
March 21, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear MsWilson: On March 16, 2016, we received your correspondence, dated March 15, 2016, filed with the Revdex.com You filed this correspondence on behalf of your father, MrGregory Wilson, the DISH Network account holderYou said he was offered satellite TV and internet services at the monthly price of $You disputed the early termination fee Mr [redacted] account was established under the Digital Home Advantage (DHA) TV promotion with a three-year price guarantee through Discovery Satellite, an independent retailerWe have no record of an internet service offer When I spoke with Mr [redacted] on March 17, 2016, I advised him that I waived the early termination feeHe may cancel his service at any time without penalty Mr [redacted] and your concerns will be addressed internally with the appropriate personnelWe regret any inconvenience you or he may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] */ May 8, Ms [redacted] Clintwood, VA XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On May 8, 2015, we received your complaint, dated May 7, 2015, filed with the Better Business Bureau You said that when you canceled the service you were told there was no cancellation fee and you requested a refund A review of the account shows that Mrand MrsWesley and Tiffany [redacted] are the DISH Network account holdersThey participated in the DISH'n It Up (DIU) equipment upgrade on June 16, 2014, with a 24-month commitmentI have enclosed a copy of the signed DIU agreement for your records Since the service was disconnected prior to the promotional fulfillment date, an early termination fee of $was applied to the account and a payment for the same amount was collected with the qualifying credit card Our records reveal that an exception was made on May 6, 2015, and the early termination fee was reversedA refund of $was applied to the credit card ending in on May 7, We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Dear Ms [redacted] : On April 5, 2016, we received your complaint, dated April 1, 2016, filed with the Revdex.comYou stated that you have experienced an ongoing problem with the auto-payment on your DISH Network accountYour attempts to resolve the matter have been unsuccessful and resulted in a disconnection and a service interruptionYou requested that this matter be corrected permanentlyWhen we spoke on April 6, 2016, I verified that this issue was addressed by Mr [redacted] , a DISH Network Dispute Resolution Specialist, on April 4, You stated that you wished to confirm this resolution with the automatic withdrawal of your April 29, 2016, payment before you would consider the matter closedIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
December 18, [redacted] Re: Revdex.com Complaint # [redacted] [redacted] ###-###-#### Dear Ms [redacted] : On December 15, 2015, we received your complaint, dated December 14, 2015, filed with the Revdex.com Although I received your voicemail, my attempts to contact you by phone at ###-###-#### on December 15, and 17, 2015, were unsuccessful; however, I left three messages You expressed concern with the term commitment on your accountYou indicated that you upgraded your equipment because it was required, and you were not aware of the commitment A review of your account shows that your equipment was upgraded on March 3, 2015, because it was becoming obsoleteSince this was a requirement by DISH Network, it did not necessitate a term commitment; however, a 24-month commitment was added in errorI apologize for this oversightI removed the term commitment from your account You also disputed the debit of $that was applied to your credit card account through Credit Card AutoPay (CCA)You stated that you made a manual payment on December 7, 2015, and the automatic payment was not supposed to be collected until December 19, On November 4, 2015, a billing statement of $generated for service from November 19, 2015, through December 18, We were unable to collect a payment through CCAAs a result, a billing statement of $generated on December 4, 2015, for service from December 19, 2015, through January 18, This balance included the previous unpaid balance of $100.23, the new month's charges and a $late fee Our records show that your CCA information was updated on December 7, Although you also made a payment of $100.23, our system took a second payment on December 8, 2015, for the same amount through CCAI regret the system error I applied a credit of $to your account for one month of service for this issueI also reversed the $late fee We strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT ###-###-#### cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2015/09/09) */ September 1, Ms [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On August 19, 2015, we received your complaint, dated August 16, 2015, filed with the Revdex.com You indicated that you made four payments in the past two months, yet your service was disconnectedYou requested that your service be restoredYou said that the following payments were made: $August 13, $July 15, $July 5, $June 24, Our records reveal that the last time the balance was current and at zero was on November 20, Since then only partial payments were made, leaving a balance dueThis balance carried over monthly and on the June 4, 2015, billing statement the balance due was $Additionally, HBO was added to your account and prorated charges of $were applied to your account However, there are four returned items in June 2015, which is why your balance is so high A payment of $on June 7, 2015, was reversed on June 11, A payment of $on June 7, 2015, was reversed on June 11, A payment of $on June 12, 2015, was reversed on June 17, A payment of $on July 13, 2015, was disputed and returned to your bank on August 3, Then on August 13, 2015, this same payment was transferred to another account On July 2, 2015, we received a payment of $93.01, thereby reducing the balance due to $ The payment that actually went through was the $payment on June 22, 2015, leaving a balance due of $311.05, and it was not enough to prevent service interruption You indicated that all the payments that were reversed were made by check and you only pay with a debit/credit cardNevertheless, since the payments were reversed and no other payments were made towards the account, the charges are still validHowever, as an exception on July 13, 2015, a customer service agent offered to provide a $adjustment to offset the three fees that you were charged A review of the calls from May 13, 2015, reveals that you were told that the current balance due of $needed to be paidYou were provided with an extension until May 25, During the call on June 27, 2015, you told the agent that you were told to pay $but we provided an additional extension until July 2, Your service was restarted without payment During the call on July 13, 2015, you were made aware that the full balance was $and he explained that you only paid the past-due amount and full payment of $was expected by midnight to avoid interruption During the call on August 4, 2015, you were told that the balance was $You were to call back but we show no other calls on that date During the call on August 10, 2015, you were informed that the $was returned to the bankThe agent requested a copy of your bank statement The copy of the bank statement that we received only revealed transactions through July 15, The debit of $was made on July 13, 2015, but the chargeback was received on August 3, Therefore, the dispute does not appear on the statement you provided Since your monthly service charges are $and we have only received $since June 2015, the total balance due for service rendered is $Your billing is correct and service can be restored with a payment of the past-due amount of $ If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have my bank statements for proof that my dish account should be at a zero dollar balanceI would like my money back as I am with directv now because dish was extremely rude to me when I tried to talk to them Final Business Response / [redacted] (4000, 10, 2015/09/29) */ September 23, Ms [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On September 21, 2015, we received your rebuttal, dated September 11, 2015, filed with the Revdex.com You maintain that you have bank statements showing that your DISH Network account should be at a zero balance and that you are due a refund As previously advised, your monthly service charges are $We have only received payment in the amount of $since June and the total balance due for service rendered since then is $Your billing is correct Our records reveal that the last time the balance was current and at zero was on November 20, Since then only partial payments were made, leaving a balance dueThis balance carried over monthly and on the June 4, 2015, billing statement the balance due was $Additionally, HBO was added to your account and prorated charges of $were applied to your account Please provide me with your rolling bank statement from November to August 2015, so that I can compare your payments with the payments that we show have posted to your account If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
December 29, [redacted] Re: Revdex.com Complaint # [redacted] Dear Ms [redacted] : On December 21, 2015, we received your correspondence, dated December 18, 2015, filed with the Revdex.com You expressed concern with Credit Card AutoPay (CCA) and you requested compensation I attempted to reach you at ###-###-#### on December 23, 2015, but there was no option to leave a messageThis is the only contact phone number listed on your accountOn this same date, I also sent an email to [redacted] [redacted] @live.com Our records reveal that CCA attempted to collect a payment but it was declined on December 5, We sent email notifications advising you of the failed payment and the status of your accountOn December 12, 2015, the CCA information was updated with a credit card account ending in ***However, a manual payment of $was made on your DISH Network account on December 18, Because there is no funds due, the system will not generate a CCA payment until January 21, (the payment due date) As a courtesy, I added Showtime, Cinemax, the DISH Movie Pack and Epix to your account for three months for free I regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST ###-###-#### cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***