August 30, Dear Mr***: On August 30, 2016, we received your rebuttal, dated August 29, 2016, filed with the Revdex.com You maintain you are not receiving the advertised price for the America’s Top packageYou included a screen shot of our website for reviewYou requested a $credit When we spoke today, I advised you that the screen shot is accurate and you are being billed $for the America’s Top packageYou subscribe to the following: · America’s Top package $· DVR service $· Two Joey receiver fees $($per Joey) Your monthly billing rate is $before taxHowever, you are currently receiving a $monthly discount for AutoPay, a monthly courtesy credit of $for months and a $monthly referral credit for ten monthsThese credits reduce your monthly rate to $before taxWhen the credits end, the regular price will applyThe billing is accurate and no additional credit is warranted If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-####
February 24, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On February 22, 2017, we received your complaint, dated February 22, 2017, filed with the Revdex.com You expressed concern with the unreturned equipment fee of $and the monthly Joey receiver fee of $that were applied to your accountYou maintain that a Joey receiver was not installed and you only had one television connectedYou also disputed the monthly Protection Plan fee that was applied to your accountYou requested a refund Your service was activated on February 4, Our records indicate that a Hopper and Joey receiver were installed to connect two televisionsWhile the Hopper receiver was included in the cost of your programming package, a $monthly fee was applied for the Joey receiver Your promotion included the Protection Plan free for the first four months of serviceSince the service was not removed at the end of the free trial, you began to be billed the then current rate of $($as of June 2015) a monthWe are unable to provide a refund for these past charges Your service was canceled on December 26, Since your account listed a leased Hopper and Joey receiver, this equipment was required to be returnedSince only a Hopper was returned, a fee of $was applied to your account for the unreturned JoeyOn December 23, 2016, a courtesy credit of $was applied to your account for the Joey receiver A payment of $was applied to your credit card account on February 11, 2017, through AutoPay for the remaining balance due on your account When I spoke with you by phone on February 23, 2017, I advised you that I reversed the unreturned equipment fee and removed the Joey receiver from your accountI also made an exception and applied a partial credit of $for the monthly Joey receiver feeI submitted a total refund of $to your credit card accountPlease allow three to five business days for processing I apologize for any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
September 7, Dear Mr [redacted] : On August 29, 2016, we received your complaint, dated August 25, 2016, filed with the Revdex.com You said that you were offered $gift card, but you have not received itYou requested to have the gift card amount applied to your account When I spoke with you, I informed you that the gift card offer was from Infinity Sales Group LLC, a sales partner of DISH NetworkI requested a copy of the sales call; however, I did not receive itTherefore, I made an exception and I applied a one-time credit of $to your account If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT ###-###-#### September 7, Dear Mr [redacted] : On August 29, 2016, we received your complaint, dated August 25, 2016, filed with the Revdex.com You said that you were offered $gift card, but you have not received itYou requested to have the gift card amount applied to your account When I spoke with you, I informed you that the gift card offer was from Infinity Sales Group LLC, a sales partner of DISH NetworkI requested a copy of the sales call; however, I did not receive itTherefore, I made an exception and I applied a one-time credit of $to your account If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT ###-###-####
Dear Mr***: On February 1, 2016, we received your complaint, dated February 1, 2016, filed with the Revdex.comI unsuccessfully attempted to contact you at ###-###-#### on February 1, and 4, 2016, and I left three messagesYou maintain that when you signed up for the internet service you were told that you would receive 25/GB, but you are not receiving this amountDISH Network does not offer a 25/GB package for internetThe highest internet package that we offer is 15/GB and you subscribe to the 10/GBA review of your sales call from December 24, 2015, reveals that you were informed that the highest data package we offer is 15/GB, which would be approximately $per monthAn additional GB is $You were not informed that we had a 25/GB packageBecause of the confusion, I released you from the 24-month commitment to internet serviceIf you choose to disconnect your internet service, there will be no penaltyHowever, the TV commitment remains validIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ August 27, Mr [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On August 24, 2015, we received your complaint, dated August 20, 2015, filed with the Revdex.com You said that your credit card account was debited $for an early termination fee for a DISH Network account that is not yoursYou indicated that you did not authorize the use of your credit cardYou also claim that you did not receive a copy of the agreement When I spoke with you by telephone today, I informed you that this was the credit card information provided when the account was establishedSince you are listed as an authorized user, the debit is valid Your service was disconnected due to non-payment on March 14, 2015, and since the 24-month agreement was not fulfilled, you were charged a $early termination fee I have enclosed a copy of the 24-month agreement although an email was sent to you at [redacted] @gmail.com when the account was activated on December 14, The agreement provides authorization to automatically debit the credit/debit card that was used to establish the account for the early termination fee and/or equipment fees Since you maintain that your credit/debit card was used without your authorization, you may wish to file an ID Theft Affidavit or fraud report If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) that is not at all what you said or how you said it when you called me about itthe phone call lasted a whole one minuteAs for you telling just because I filed a Revdex.com complaint that does not mean you have to do what I sayI think that was total unprofessionalYou called to pretty much cuss me out and not to try and resolve this matterI asked you to send me the signed contract you said you would but have notnow you say you sent it to a email that is not mineI am just wondering what kind of games you are trying to playYou also say I am a authorized user again I ask show me anything signed by me or any voice recorded call by me about setting up this accountall you have is my name and credit card in fact my bank gave you my right addressif you cant show me any of these then give me my money back Final Business Response / [redacted] (4000, 9, 2015/09/09) */ September 8, Mr [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On September 4, 2015, we received your complaint, dated September 2, 2015, filed with the Revdex.com You indicate that you are dissatisfied with the customer service you received, and you continue to dispute the $charge to your credit/debit cardYou state that you did not receive the Digital Home Advantage (DHA) agreement It was not my intent to add to your frustration This account was established through [redacted] You may contact them directly at X-XXX-XXX-XXXX As previously advised, when this account was established, that is the credit card information that was provided to usSince you maintain that your debit/credit card was used without your authorization, you may wish to file an ID Theft Affidavit The email [redacted] @gmail.com that the Digital Home Advantage (DHA) agreement was originally sent to is the email address listed on the accountYou also maintain that you did not receive the copy that I previously sent to youI have enclosed an additional copy for your review Nevertheless, the $was returned to your financial institution on August 31, 2015, through a dispute that you filed If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because: Your tech told me he would put the dish on the overhang not on the roofI understand that I didn't go up on the roof to inspect his work but I just guess I didn't think he would lieSo I didn't get up on the roof to inspect his work?? No not in degree weather did I check his workGuess there is no response to the survey eitherHe told me to give him (excellent) because anything less he would be penalizedHmmm....sounds like he knew he wasn't suppose to put the dish on the roofJust took the easy way outHe knew I would be screwed either wayBecause if he put that dish on the roof and I wouldn't sign would you have replaced my shingles then?? I doubt itYou would come up with some other bs to get out of itI was home alone and I didn't feel comfortable going out of my house with someone I didn't know so I signedGuess you guys took advantage of the situation Congratulations on screwing over another customer Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have tried that a couple of timesThey wind up between 60-minutes fruitless calls of the customer service stating to call her back directly, so do the emails that I sent customer service [redacted] returns again on Aug and I understand that she does not have access to phone or email until thenShe did call me in July, I returned her call and emailed her the same day but she was already out of the office for a few weeksIf you wish to contact me, this would probably be a lot easier than me being transferred a bunch of times to no availThank you Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ September 10, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On September 4, 2015, we received your complaint, dated September 3, 2015, filed with the Revdex.com You maintain that you are experiencing ongoing technical issues and requested additional adjustments and a resolution to the issue When we spoke, I advised you that your account is currently interrupted due to non-paymentAs you are not currently receiving full service, we are not able to troubleshoot your issue or schedule a work orderOur records indicate that the technicians that have been sent previously were able to resolve your issue with standard troubleshooting steps I offered you a one-time credit of $as a courtesy We recommend that if you continue experiencing issues, please contact us so we may resolve this issuePlease note that as the issue is ongoing, no matter what steps we take with your specific equipment, this may be an issue with the system you share with your apartment complex If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because:I was happy with the credits that I have received, but the main issue here is that the Dish Representative that I spoke to in Octidentified only as "***" told me that my bill would not go over $for the next entire year Please listen to recordingThe representative that called me late Oct..I asked her to please listen to the recording and simply stand behind what dish told meI asked her the question if she intended to stand behind what the dish rep told meShe bluntly told me she was not going to answer the questionTwiceWhat kind of business dealings is thisI'm dealing with bait and switch...on top of documents that were mailed to me being forged which I have in my processionI am simply asking Dish to stand behind a legal and binding agreement Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 4, 2015/05/15) */ April 29, Ms [redacted] St [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Ms [redacted] : On April 27, 2015, we received your complaint, dated April 24, 2015, filed with the Revdex.com You said that when your DISH Network account was restarted you were charged fees that you want to disputeYou would like to speak with someone regarding the bill, and to receive a refund When we spoke by phone I informed you that we have applied credits for: Refer a Friend $ Programming change $ Hopper magazine $ Box return $ I advised you that the adjustments will be reflected on your next billing statementI offered you a refund, but you told me to leave the credit on your account If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/05/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) They finally agreed to properly fix my account as far as the over billing goesIt's just too bad a customer has to go to this extreme before they provide customer service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Your assistance was very much appreciated, thank you Sincerely, [redacted]
March 8, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On March 8, 2016, we received your complaint, dated March 7, 2016, filed with the Revdex.com You expressed concern with the interruption of your DISH Network serviceYou maintain that you lost your credit cardYou also expressed dissatisfaction with the customer service you received while you were attempting to resolve your concernsYou would like a free month of service, and to have your service restored We appreciate that you brought your customer service concerns to our attention so that we may address them internally with the appropriate personnel Your service was activated on February 5, 2016, with a 24-month commitment through our Flex promotionThis is a pay-in-advance promotion that requires a payment to be received on or before the due dateAn email was sent to you at [redacted] @GMAIL.COM on February 4, 2015, disclosing the terms and conditions of your promotion Your account is currently enrolled in paperless billing and Credit Card AutoPay (CCA)As a result, a billing statement of $was provided via email on February 22, 2016, for the services from March 5, 2016, through April 4, Although the billing statement notified you that your credit card account would be debited on your March 3, 2016, due date, we were not notified that the credit card account on file was not validEnclosed is a copy of the billing statement for your reviewAlthough we attempted to collect the funds on March 4, 2016, we received a declined responseWe notified you via email regarding the declined response on March 5, Your service was also interrupted for non-payment on this date When I spoke with Ms [redacted] by phone today, I advised her that we are unable to honor your adjustment requestA payment is required to restore your service If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Complaint: [redacted] I am rejecting this response because: I was signed up by a third party with dish, and they were my contact to scheduleThe only time I called dish when we moved because that's what the third party told me to doI contacted the third party to cancel, and for this reason I reject this "offer"Which is not an offer at all Sincerely, [redacted]
April 11, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On April 10, 2017, we received your complaint, dated April 7, 2017, filed with the Revdex.com You stated that you moved your DISH Network service a year agoYou were recently informed that you entered into a new two-year contractual commitment as that timeYou were provided a copy of the contract and you disputed the signatureYou requested that your early termination fee be waived, so you may disconnect your service without penalty When we spoke today, I agreed to waive your early termination fee as a courtesyWe reviewed the account disconnection process and you accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
February 14, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On February 13, 2017, we received your complaint, dated February 11, 2017, filed with the Revdex.com You expressed concern about the level of customer service you received and issues with your recent technician visit When we spoke, I advised you that I forwarded your complaint to the appropriate department for internal review While we sincerely regret any inconvenience this issue may have caused, as I explained, we are unable to waive your early termination fee for this issue DISH Network strives to provide excellent customer service and we regret that your issue was not handled in an efficient manner As I informed you, I applied a one-time $courtesy credit to your account and I requested that you contact us should you encounter any future technical issues If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Complaint: [redacted] I am rejecting this response because:website is not correct and deceptive It doesn't state Huges Net available It asks for your Zip and then tells you internet is available States you need to call and they tell you at higher price you can have Huges net If you go to other sites and trype in your zip or address, They tells you no internet available They don't lead you on and try to sell you satilite TV Other sites could be as deceptive as this company and tell you Hughes Net available They don't Hughes net is available everywhere There is no location restrictions in US, Hawaii and Alaska This satilite TV company has no special contract with Hughes or any special pricing They are just being deceptiveTry to get folks on phone and sell them satellite TVThey need to change there website and deceptive practices These executives with high priced jobs and fancy degrees need to learn the meaning of lies And stop splitting hairs Change your website and be honest or get off your high priced desk and expand service to the areas and Zips they claim they have internet access at I hate companies that lie and are deceptive They are the kind of business who have to trick people to drumm up business instead of offering quality service and ethical customer service Sincerely, [redacted]
June 28, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On June 24, 2016, we received your complaint, dated June 22, 2016, filed with the Revdex.com You expressed concern regarding the takedown of KDVR Fox You asked that we release you from your contract When we spoke by phone, I informed you that I had released you from your contractYou may disconnect your account at any time without penalty As you may know, Tribune Broadcasting Company refused to grant an extension to keep the stations on our local channel lineups while we continue to negotiateDISH Network offered to enter into binding, baseball-style arbitration with Tribune which presents a path to end Tribune's blackout immediately and would ensure "fair market rates" for both partiesHowever, Tribune Broadcasting rejected DISH Network’s proposal to pursue an immediate, fair and binding solution to restore its blacked out channelsContact your local station manager, ad sales department or newsroom and let them know that you support DISH NetworkDemand that they end this dispute and get your station back on the air DISH Network strives to provide the lowest price possible and is committed to working around the clock to come to a successful agreement with Tribune Broadcasting Company and restore programming for our customersThank you for your continued patience If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted]
Dear Ms [redacted] : On December 23, 2015, we received your correspondence, dated December 22, 2015, filed with the Revdex.com You stated that you were not provided the programming that you were supposed to receiveAdditionally, you did not receive a [redacted] movie offerYou indicated your service was disconnected the next day and that you continued to be charged for itYou would like this corrected and to receive a refund for the charges and non-sufficient funds fees you incurred My three attempts to contact you at ###-###-#### on December 23, and 29, 2015, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to you at [redacted] (copy enclosed), but I have not received a response Your I Dish sales call was reviewed and it was found that the programming package and pricing were disclosedAdditionally, you authorized AutoPay for your monthly billWe do not have a [redacted] movie offer; however, we do offer a [redacted] promotionOur records reflect you experienced a problem receiving this offer via email, but the matter was addressed Your account was active until December 21, You were charged $on November 18, 2015, for your equipment and non-refundable activation feeOur records indicate that this charge was reversed on December 28, The $payment was for the first month of service You contacted us on November 22, 2015, to review the terms of your contractual commitmentAgain, this was disclosed during your sales call, during which you elected to receive a monthly discount for months with a 24-month commitmentThe current balance on your disconnected account consists of early termination and unreturned equipment feesOnce the leased equipment is returned, the unreturned equipment fees will be reversed If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/06/11) */ June 10, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On June 2, 2015, we received your correspondence, dated June 1, 2015, filed with the Revdex.com My attempts to contact you by phone at (XXX) XXX-XXXX on June 8, and 10, 2015, were unsuccessful; however, I left three messages You expressed concern with the following: Internet service Programming Technical issues Monthly charges Early termination fee Equipment removal You said that you were promised internet service with your DISH Network TV serviceOur records show that satellite broadband internet service was available in your area through DISH Network; however, this service was not requested with your TV setup Although you indicated that you did not receive the specific channels that you requested, you did not provide additional details You maintain that you were told that you would not experience weather-related technical issues with your serviceHeavy rain, snow or dense cloud cover can reduce the satellite signal, which may interrupt your programming service; however, the service will return after the weather condition has passed You stated that your monthly charges increased on a monthly basisYour promotion included a $discount for the first months of serviceThis made your monthly rate $plus taxYou also received three movie channels (HBO, Cinemax and Starz) and Blockbuster @Home free for three monthsBecause these services were not removed after the free trial, you began to be billed the regular service charges totaling $45.00, making your monthly rate $plus taxSince we did not receive any payments on your account after January 22, 2015, your service was interrupted for non-payment on March 9, 2015, and was fully disconnected on April 8, You disputed the early termination fee that was applied to your accountYour service was established on November 11, 2014, with a 24-month commitment through Infinity Sales Group LLC (XXX-XXX-XXXX), an independent companyUnfortunately, we were unable to locate the sales call to review the information that was provided regarding the above issuesAs a result, I reversed the early termination fee of $and service charges of $60.45, leaving a zero balance You requested that DISH Network remove the satellite dish from your homeWhen you agreed to a free installation of the equipment, it did not include the removal of the equipment at the end of our business relationshipDISH Network only requires the return of the receivers and remotes, not the satellite dishIf you wish to have the satellite dish removed, the starting cost for the removal is $ If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ August 10, Ms [redacted] [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 30, 2015, we received your complaint, dated July 27, 2015, filed with the Revdex.com I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on August 4, and 10, 2015, and I left three messages You disputed the balance on your account since DISH Pause expiredYou requested that the balance be removed and that the service be placed on DISH Pause again or for boxes to be sent for the return of the equipment This account was activated under the Digital Home Advantage (DHA) 24-month agreementDISH Network offers a pause option for temporary situations when the service cannot be usedIt is offered for three, six or nine months and is not a long-term solutionOnce the service is restarted, the commitment is extended for the time that it was on DISH Pause in order to fulfill the 24-month commitment When DISH Pause expired on April 9, 2019, an email notification was sent to [redacted] @gmail.comSince you did not make a payment or notify us to place the service on another Pause, the service remained active until it was disconnected due to non-payment on June 20, Therefore, the service charges of $are valid Additionally, since you did not fulfill the 24-month commitment, a $early termination fee, a $box return fee and unreturned equipment fees of plus tax were applied to your accountHowever, I removed the early termination fee, box return fee and the $LNBF fee Boxes for the return of the equipment were delivered on July 28, 2015, under UPS tracking number 1ZXXXXXFXXXXXXXXXXThe remaining unreturned equipment fees will be removed once the Hopper, Joeys and remotes are returned If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sorry for the missed callsI appreciate your willingness to remove some of the feesBut I can't accept to pay the services charges of $because I never received an email asking for another pauseAlso, how can I pay for a service that were never given, used or benefited in any way because the condominium were I live now don't have Dish services only Direct TVThis circumstances make me impossible to used your service or benefit from it in any way possibleI will appreciate if you take out all the fees and charges and turn on the pause because I might be moving to a house in the next 4,month and will like to continue with your service...this way we both can benefit in the long run, I think I'm not asking a lot Final Business Response / [redacted] (4000, 9, 2015/08/27) */ August 26, Mrand Mrs [redacted] and [redacted] Sergio Cuevas Spt., SPH San Juan, PR XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mrand Mrs [redacted] Aviles: On August 20, 2015, we received your complaint, dated August 17, 2015, filed with the Revdex.com You requested that the remaining balance be removed from your account, indicating that you moved and the account should have been on DISH PauseYou also requested that the service be restarted and placed on DISH Pause again As previously advised, When DISH Pause expired on April 9, 2015, an email notification was sent to [redacted] @gmail.comSince you did not make a payment or notify us to place the service on DISH Pause again, the service remained active until it was disconnected due to non-payment on June 20, Therefore, the service charges are valid When I spoke with Rolando by telephone on Monday, August 24, 2015, I agreed to remove half of the $programming charges and applied a total credit of $credit to the accountI restarted the service and placed it on DISH PausePlease note that if payment is not made, service will be disconnected again If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
August 30, Dear Mr***: On August 30, 2016, we received your rebuttal, dated August 29, 2016, filed with the Revdex.com You maintain you are not receiving the advertised price for the America’s Top packageYou included a screen shot of our website for reviewYou requested a $credit When we spoke today, I advised you that the screen shot is accurate and you are being billed $for the America’s Top packageYou subscribe to the following: · America’s Top package $· DVR service $· Two Joey receiver fees $($per Joey) Your monthly billing rate is $before taxHowever, you are currently receiving a $monthly discount for AutoPay, a monthly courtesy credit of $for months and a $monthly referral credit for ten monthsThese credits reduce your monthly rate to $before taxWhen the credits end, the regular price will applyThe billing is accurate and no additional credit is warranted If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-####
February 24, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On February 22, 2017, we received your complaint, dated February 22, 2017, filed with the Revdex.com You expressed concern with the unreturned equipment fee of $and the monthly Joey receiver fee of $that were applied to your accountYou maintain that a Joey receiver was not installed and you only had one television connectedYou also disputed the monthly Protection Plan fee that was applied to your accountYou requested a refund Your service was activated on February 4, Our records indicate that a Hopper and Joey receiver were installed to connect two televisionsWhile the Hopper receiver was included in the cost of your programming package, a $monthly fee was applied for the Joey receiver Your promotion included the Protection Plan free for the first four months of serviceSince the service was not removed at the end of the free trial, you began to be billed the then current rate of $($as of June 2015) a monthWe are unable to provide a refund for these past charges Your service was canceled on December 26, Since your account listed a leased Hopper and Joey receiver, this equipment was required to be returnedSince only a Hopper was returned, a fee of $was applied to your account for the unreturned JoeyOn December 23, 2016, a courtesy credit of $was applied to your account for the Joey receiver A payment of $was applied to your credit card account on February 11, 2017, through AutoPay for the remaining balance due on your account When I spoke with you by phone on February 23, 2017, I advised you that I reversed the unreturned equipment fee and removed the Joey receiver from your accountI also made an exception and applied a partial credit of $for the monthly Joey receiver feeI submitted a total refund of $to your credit card accountPlease allow three to five business days for processing I apologize for any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
September 7, Dear Mr [redacted] : On August 29, 2016, we received your complaint, dated August 25, 2016, filed with the Revdex.com You said that you were offered $gift card, but you have not received itYou requested to have the gift card amount applied to your account When I spoke with you, I informed you that the gift card offer was from Infinity Sales Group LLC, a sales partner of DISH NetworkI requested a copy of the sales call; however, I did not receive itTherefore, I made an exception and I applied a one-time credit of $to your account If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT ###-###-#### September 7, Dear Mr [redacted] : On August 29, 2016, we received your complaint, dated August 25, 2016, filed with the Revdex.com You said that you were offered $gift card, but you have not received itYou requested to have the gift card amount applied to your account When I spoke with you, I informed you that the gift card offer was from Infinity Sales Group LLC, a sales partner of DISH NetworkI requested a copy of the sales call; however, I did not receive itTherefore, I made an exception and I applied a one-time credit of $to your account If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT ###-###-####
Dear Mr***: On February 1, 2016, we received your complaint, dated February 1, 2016, filed with the Revdex.comI unsuccessfully attempted to contact you at ###-###-#### on February 1, and 4, 2016, and I left three messagesYou maintain that when you signed up for the internet service you were told that you would receive 25/GB, but you are not receiving this amountDISH Network does not offer a 25/GB package for internetThe highest internet package that we offer is 15/GB and you subscribe to the 10/GBA review of your sales call from December 24, 2015, reveals that you were informed that the highest data package we offer is 15/GB, which would be approximately $per monthAn additional GB is $You were not informed that we had a 25/GB packageBecause of the confusion, I released you from the 24-month commitment to internet serviceIf you choose to disconnect your internet service, there will be no penaltyHowever, the TV commitment remains validIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ August 27, Mr [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On August 24, 2015, we received your complaint, dated August 20, 2015, filed with the Revdex.com You said that your credit card account was debited $for an early termination fee for a DISH Network account that is not yoursYou indicated that you did not authorize the use of your credit cardYou also claim that you did not receive a copy of the agreement When I spoke with you by telephone today, I informed you that this was the credit card information provided when the account was establishedSince you are listed as an authorized user, the debit is valid Your service was disconnected due to non-payment on March 14, 2015, and since the 24-month agreement was not fulfilled, you were charged a $early termination fee I have enclosed a copy of the 24-month agreement although an email was sent to you at [redacted] @gmail.com when the account was activated on December 14, The agreement provides authorization to automatically debit the credit/debit card that was used to establish the account for the early termination fee and/or equipment fees Since you maintain that your credit/debit card was used without your authorization, you may wish to file an ID Theft Affidavit or fraud report If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) that is not at all what you said or how you said it when you called me about itthe phone call lasted a whole one minuteAs for you telling just because I filed a Revdex.com complaint that does not mean you have to do what I sayI think that was total unprofessionalYou called to pretty much cuss me out and not to try and resolve this matterI asked you to send me the signed contract you said you would but have notnow you say you sent it to a email that is not mineI am just wondering what kind of games you are trying to playYou also say I am a authorized user again I ask show me anything signed by me or any voice recorded call by me about setting up this accountall you have is my name and credit card in fact my bank gave you my right addressif you cant show me any of these then give me my money back Final Business Response / [redacted] (4000, 9, 2015/09/09) */ September 8, Mr [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On September 4, 2015, we received your complaint, dated September 2, 2015, filed with the Revdex.com You indicate that you are dissatisfied with the customer service you received, and you continue to dispute the $charge to your credit/debit cardYou state that you did not receive the Digital Home Advantage (DHA) agreement It was not my intent to add to your frustration This account was established through [redacted] You may contact them directly at X-XXX-XXX-XXXX As previously advised, when this account was established, that is the credit card information that was provided to usSince you maintain that your debit/credit card was used without your authorization, you may wish to file an ID Theft Affidavit The email [redacted] @gmail.com that the Digital Home Advantage (DHA) agreement was originally sent to is the email address listed on the accountYou also maintain that you did not receive the copy that I previously sent to youI have enclosed an additional copy for your review Nevertheless, the $was returned to your financial institution on August 31, 2015, through a dispute that you filed If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because: Your tech told me he would put the dish on the overhang not on the roofI understand that I didn't go up on the roof to inspect his work but I just guess I didn't think he would lieSo I didn't get up on the roof to inspect his work?? No not in degree weather did I check his workGuess there is no response to the survey eitherHe told me to give him (excellent) because anything less he would be penalizedHmmm....sounds like he knew he wasn't suppose to put the dish on the roofJust took the easy way outHe knew I would be screwed either wayBecause if he put that dish on the roof and I wouldn't sign would you have replaced my shingles then?? I doubt itYou would come up with some other bs to get out of itI was home alone and I didn't feel comfortable going out of my house with someone I didn't know so I signedGuess you guys took advantage of the situation Congratulations on screwing over another customer Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have tried that a couple of timesThey wind up between 60-minutes fruitless calls of the customer service stating to call her back directly, so do the emails that I sent customer service [redacted] returns again on Aug and I understand that she does not have access to phone or email until thenShe did call me in July, I returned her call and emailed her the same day but she was already out of the office for a few weeksIf you wish to contact me, this would probably be a lot easier than me being transferred a bunch of times to no availThank you Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ September 10, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On September 4, 2015, we received your complaint, dated September 3, 2015, filed with the Revdex.com You maintain that you are experiencing ongoing technical issues and requested additional adjustments and a resolution to the issue When we spoke, I advised you that your account is currently interrupted due to non-paymentAs you are not currently receiving full service, we are not able to troubleshoot your issue or schedule a work orderOur records indicate that the technicians that have been sent previously were able to resolve your issue with standard troubleshooting steps I offered you a one-time credit of $as a courtesy We recommend that if you continue experiencing issues, please contact us so we may resolve this issuePlease note that as the issue is ongoing, no matter what steps we take with your specific equipment, this may be an issue with the system you share with your apartment complex If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because:I was happy with the credits that I have received, but the main issue here is that the Dish Representative that I spoke to in Octidentified only as "***" told me that my bill would not go over $for the next entire year Please listen to recordingThe representative that called me late Oct..I asked her to please listen to the recording and simply stand behind what dish told meI asked her the question if she intended to stand behind what the dish rep told meShe bluntly told me she was not going to answer the questionTwiceWhat kind of business dealings is thisI'm dealing with bait and switch...on top of documents that were mailed to me being forged which I have in my processionI am simply asking Dish to stand behind a legal and binding agreement Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 4, 2015/05/15) */ April 29, Ms [redacted] St [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Ms [redacted] : On April 27, 2015, we received your complaint, dated April 24, 2015, filed with the Revdex.com You said that when your DISH Network account was restarted you were charged fees that you want to disputeYou would like to speak with someone regarding the bill, and to receive a refund When we spoke by phone I informed you that we have applied credits for: Refer a Friend $ Programming change $ Hopper magazine $ Box return $ I advised you that the adjustments will be reflected on your next billing statementI offered you a refund, but you told me to leave the credit on your account If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/05/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) They finally agreed to properly fix my account as far as the over billing goesIt's just too bad a customer has to go to this extreme before they provide customer service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Your assistance was very much appreciated, thank you Sincerely, [redacted]
March 8, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On March 8, 2016, we received your complaint, dated March 7, 2016, filed with the Revdex.com You expressed concern with the interruption of your DISH Network serviceYou maintain that you lost your credit cardYou also expressed dissatisfaction with the customer service you received while you were attempting to resolve your concernsYou would like a free month of service, and to have your service restored We appreciate that you brought your customer service concerns to our attention so that we may address them internally with the appropriate personnel Your service was activated on February 5, 2016, with a 24-month commitment through our Flex promotionThis is a pay-in-advance promotion that requires a payment to be received on or before the due dateAn email was sent to you at [redacted] @GMAIL.COM on February 4, 2015, disclosing the terms and conditions of your promotion Your account is currently enrolled in paperless billing and Credit Card AutoPay (CCA)As a result, a billing statement of $was provided via email on February 22, 2016, for the services from March 5, 2016, through April 4, Although the billing statement notified you that your credit card account would be debited on your March 3, 2016, due date, we were not notified that the credit card account on file was not validEnclosed is a copy of the billing statement for your reviewAlthough we attempted to collect the funds on March 4, 2016, we received a declined responseWe notified you via email regarding the declined response on March 5, Your service was also interrupted for non-payment on this date When I spoke with Ms [redacted] by phone today, I advised her that we are unable to honor your adjustment requestA payment is required to restore your service If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Complaint: [redacted] I am rejecting this response because: I was signed up by a third party with dish, and they were my contact to scheduleThe only time I called dish when we moved because that's what the third party told me to doI contacted the third party to cancel, and for this reason I reject this "offer"Which is not an offer at all Sincerely, [redacted]
April 11, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On April 10, 2017, we received your complaint, dated April 7, 2017, filed with the Revdex.com You stated that you moved your DISH Network service a year agoYou were recently informed that you entered into a new two-year contractual commitment as that timeYou were provided a copy of the contract and you disputed the signatureYou requested that your early termination fee be waived, so you may disconnect your service without penalty When we spoke today, I agreed to waive your early termination fee as a courtesyWe reviewed the account disconnection process and you accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
February 14, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On February 13, 2017, we received your complaint, dated February 11, 2017, filed with the Revdex.com You expressed concern about the level of customer service you received and issues with your recent technician visit When we spoke, I advised you that I forwarded your complaint to the appropriate department for internal review While we sincerely regret any inconvenience this issue may have caused, as I explained, we are unable to waive your early termination fee for this issue DISH Network strives to provide excellent customer service and we regret that your issue was not handled in an efficient manner As I informed you, I applied a one-time $courtesy credit to your account and I requested that you contact us should you encounter any future technical issues If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Complaint: [redacted] I am rejecting this response because:website is not correct and deceptive It doesn't state Huges Net available It asks for your Zip and then tells you internet is available States you need to call and they tell you at higher price you can have Huges net If you go to other sites and trype in your zip or address, They tells you no internet available They don't lead you on and try to sell you satilite TV Other sites could be as deceptive as this company and tell you Hughes Net available They don't Hughes net is available everywhere There is no location restrictions in US, Hawaii and Alaska This satilite TV company has no special contract with Hughes or any special pricing They are just being deceptiveTry to get folks on phone and sell them satellite TVThey need to change there website and deceptive practices These executives with high priced jobs and fancy degrees need to learn the meaning of lies And stop splitting hairs Change your website and be honest or get off your high priced desk and expand service to the areas and Zips they claim they have internet access at I hate companies that lie and are deceptive They are the kind of business who have to trick people to drumm up business instead of offering quality service and ethical customer service Sincerely, [redacted]
June 28, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On June 24, 2016, we received your complaint, dated June 22, 2016, filed with the Revdex.com You expressed concern regarding the takedown of KDVR Fox You asked that we release you from your contract When we spoke by phone, I informed you that I had released you from your contractYou may disconnect your account at any time without penalty As you may know, Tribune Broadcasting Company refused to grant an extension to keep the stations on our local channel lineups while we continue to negotiateDISH Network offered to enter into binding, baseball-style arbitration with Tribune which presents a path to end Tribune's blackout immediately and would ensure "fair market rates" for both partiesHowever, Tribune Broadcasting rejected DISH Network’s proposal to pursue an immediate, fair and binding solution to restore its blacked out channelsContact your local station manager, ad sales department or newsroom and let them know that you support DISH NetworkDemand that they end this dispute and get your station back on the air DISH Network strives to provide the lowest price possible and is committed to working around the clock to come to a successful agreement with Tribune Broadcasting Company and restore programming for our customersThank you for your continued patience If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted]
Dear Ms [redacted] : On December 23, 2015, we received your correspondence, dated December 22, 2015, filed with the Revdex.com You stated that you were not provided the programming that you were supposed to receiveAdditionally, you did not receive a [redacted] movie offerYou indicated your service was disconnected the next day and that you continued to be charged for itYou would like this corrected and to receive a refund for the charges and non-sufficient funds fees you incurred My three attempts to contact you at ###-###-#### on December 23, and 29, 2015, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to you at [redacted] (copy enclosed), but I have not received a response Your I Dish sales call was reviewed and it was found that the programming package and pricing were disclosedAdditionally, you authorized AutoPay for your monthly billWe do not have a [redacted] movie offer; however, we do offer a [redacted] promotionOur records reflect you experienced a problem receiving this offer via email, but the matter was addressed Your account was active until December 21, You were charged $on November 18, 2015, for your equipment and non-refundable activation feeOur records indicate that this charge was reversed on December 28, The $payment was for the first month of service You contacted us on November 22, 2015, to review the terms of your contractual commitmentAgain, this was disclosed during your sales call, during which you elected to receive a monthly discount for months with a 24-month commitmentThe current balance on your disconnected account consists of early termination and unreturned equipment feesOnce the leased equipment is returned, the unreturned equipment fees will be reversed If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/06/11) */ June 10, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On June 2, 2015, we received your correspondence, dated June 1, 2015, filed with the Revdex.com My attempts to contact you by phone at (XXX) XXX-XXXX on June 8, and 10, 2015, were unsuccessful; however, I left three messages You expressed concern with the following: Internet service Programming Technical issues Monthly charges Early termination fee Equipment removal You said that you were promised internet service with your DISH Network TV serviceOur records show that satellite broadband internet service was available in your area through DISH Network; however, this service was not requested with your TV setup Although you indicated that you did not receive the specific channels that you requested, you did not provide additional details You maintain that you were told that you would not experience weather-related technical issues with your serviceHeavy rain, snow or dense cloud cover can reduce the satellite signal, which may interrupt your programming service; however, the service will return after the weather condition has passed You stated that your monthly charges increased on a monthly basisYour promotion included a $discount for the first months of serviceThis made your monthly rate $plus taxYou also received three movie channels (HBO, Cinemax and Starz) and Blockbuster @Home free for three monthsBecause these services were not removed after the free trial, you began to be billed the regular service charges totaling $45.00, making your monthly rate $plus taxSince we did not receive any payments on your account after January 22, 2015, your service was interrupted for non-payment on March 9, 2015, and was fully disconnected on April 8, You disputed the early termination fee that was applied to your accountYour service was established on November 11, 2014, with a 24-month commitment through Infinity Sales Group LLC (XXX-XXX-XXXX), an independent companyUnfortunately, we were unable to locate the sales call to review the information that was provided regarding the above issuesAs a result, I reversed the early termination fee of $and service charges of $60.45, leaving a zero balance You requested that DISH Network remove the satellite dish from your homeWhen you agreed to a free installation of the equipment, it did not include the removal of the equipment at the end of our business relationshipDISH Network only requires the return of the receivers and remotes, not the satellite dishIf you wish to have the satellite dish removed, the starting cost for the removal is $ If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ August 10, Ms [redacted] [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 30, 2015, we received your complaint, dated July 27, 2015, filed with the Revdex.com I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on August 4, and 10, 2015, and I left three messages You disputed the balance on your account since DISH Pause expiredYou requested that the balance be removed and that the service be placed on DISH Pause again or for boxes to be sent for the return of the equipment This account was activated under the Digital Home Advantage (DHA) 24-month agreementDISH Network offers a pause option for temporary situations when the service cannot be usedIt is offered for three, six or nine months and is not a long-term solutionOnce the service is restarted, the commitment is extended for the time that it was on DISH Pause in order to fulfill the 24-month commitment When DISH Pause expired on April 9, 2019, an email notification was sent to [redacted] @gmail.comSince you did not make a payment or notify us to place the service on another Pause, the service remained active until it was disconnected due to non-payment on June 20, Therefore, the service charges of $are valid Additionally, since you did not fulfill the 24-month commitment, a $early termination fee, a $box return fee and unreturned equipment fees of plus tax were applied to your accountHowever, I removed the early termination fee, box return fee and the $LNBF fee Boxes for the return of the equipment were delivered on July 28, 2015, under UPS tracking number 1ZXXXXXFXXXXXXXXXXThe remaining unreturned equipment fees will be removed once the Hopper, Joeys and remotes are returned If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sorry for the missed callsI appreciate your willingness to remove some of the feesBut I can't accept to pay the services charges of $because I never received an email asking for another pauseAlso, how can I pay for a service that were never given, used or benefited in any way because the condominium were I live now don't have Dish services only Direct TVThis circumstances make me impossible to used your service or benefit from it in any way possibleI will appreciate if you take out all the fees and charges and turn on the pause because I might be moving to a house in the next 4,month and will like to continue with your service...this way we both can benefit in the long run, I think I'm not asking a lot Final Business Response / [redacted] (4000, 9, 2015/08/27) */ August 26, Mrand Mrs [redacted] and [redacted] Sergio Cuevas Spt., SPH San Juan, PR XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mrand Mrs [redacted] Aviles: On August 20, 2015, we received your complaint, dated August 17, 2015, filed with the Revdex.com You requested that the remaining balance be removed from your account, indicating that you moved and the account should have been on DISH PauseYou also requested that the service be restarted and placed on DISH Pause again As previously advised, When DISH Pause expired on April 9, 2015, an email notification was sent to [redacted] @gmail.comSince you did not make a payment or notify us to place the service on DISH Pause again, the service remained active until it was disconnected due to non-payment on June 20, Therefore, the service charges are valid When I spoke with Rolando by telephone on Monday, August 24, 2015, I agreed to remove half of the $programming charges and applied a total credit of $credit to the accountI restarted the service and placed it on DISH PausePlease note that if payment is not made, service will be disconnected again If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***