Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meDish honored what their Customer Service representative stated They also came to a fair resolution on offering new equipment - however, it did come with a month commitment They were up front about this commitment Sincerely, [redacted]
Tell us why here...September 9, Dear Mr [redacted] : On August 31, 2016, we received your correspondence, dated August 30, 2016, filed with the Revdex.comYou maintain you are being billed for service even though your account has been interruptedYou requested the account be disconnected and that you receive a final bill for service I attempted to reach you at ###-###-#### on September 7, and 9, I left three voice messages Please know that DISH Network bills for service in advanceWhen your account was disconnected on August 3, 2016, a prorated credit was appliedBecause you made a payment of $on August 31, 2016, the amount now due for service rendered through the disconnection date is $ Because your service was disconnected prior to the promotional fulfillment date, you were billed $for the early termination fee and $for an equipment return feeWe ask that the balance of $be paidI enclosed a copy of your September 2, 2016, bill and your signed Digital Home Advantage agreement for your records If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:am to 2:pm MST###-###-#### Enclosures (2)
April 13, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On April 13, 2016, we received your complaint, dated April 12, 2016, filed with the Revdex.com You expressed concern that you were enrolled in a new 24-month commitment when your system needed to be upgraded and you were told it would not include a 24-month agreementYou signed the technician’s electronic pad agreeing to the installation, and you subsequently received an emailed copy of an agreement When I spoke with you by telephone today, I apologized that you were presented with the agreement, and for the confusion Please note that the system upgrade does not include a 24-month agreement and your account does not reflect that you are under any commitment If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted]
Initial Business Response / [redacted] (1000, 4, 2015/05/26) */ May 21, Mr [redacted] Rd [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] : On May 15, 2015, we received your complaint, dated May 14, 2015, filed with the Revdex.com You maintain that you are not being billed the monthly rate of $that you agreed to for DISH Network serviceYou requested that a refund be provided for the overcharges and that your monthly rate be corrected Your service was activated on November 17, 2014, with a 24-month commitment as a bundle with WindstreamAs a result, our charges are sent to Windstream for billing purposesYour promotion includes a $discount for the first months of service, which reduced the price of the America's Top package from $to $You also have a DVR service fee of $7.00, which brings your total monthly rate to $plus tax Although the price of the America's Top was increased by $on January 30, 2015, a monthly credit of $was applied to your account for nine months to offset the increase for the remainder of the 12-month promotional period When I spoke with you by phone on May 19, 2015, I advised you that your monthly rate is correct for the services that you subscribe toAs you indicated that your last billing statement from Windstream showed your DISH Network charges were over $50.00, you agreed to provide additional details via email A review of your Windstream billing statement included a $HDMI cable fee, your regular service charges of $and a Pay-Per-View (PPV) charge of $6.99, which brings the total to $without taxesAlthough the regular amount of $is shown on the billing statement, it also reflects the total monthly credit of $to bring the total balance due for DISH Network service to $plus taxAs the HDMI cable fee is a one-time fee, your billing statements going forward will reflect the regular monthly rate of $plus tax (excluding PPV charges and other one-time fees) We are unable to honor your refund request because your monthly DISH Network charges are accurate If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (***) ***- [redacted] cc: [redacted] / Boulder Revdex.com [redacted] St [redacted] , [redacted] ***
September 15, Dear Mr [redacted] : On September 7, 2016, we received your complaint, dated September 6, 2016, filed with the Revdex.comMy attempts to reach you by phone on September 13, and 15, 2016, have been unsuccessful You said that you requested disconnection of your DISH Network account in May However, your account was not cancelled, resulting in a bill for service you didn’t useYou asked that we credit Frontier $ A review of your account reveals that you contacted us in May to inquire about our current offersWe explained what we could offer and you agreed to call back if you wanted to disconnect your serviceWe disconnected your account on August 8, 2016, when you called backHowever, as a courtesy, we provided you with a refund of $140.00, due to the fact that we can’t transfer a credit to Frontier once you disconnect your account If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
April 25, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On April 14, 2016, we received your correspondence, dated April 13, 2016, filed with the Revdex.com You stated that when you purchased your DISH Network from Infinity Sales Group, an independent retail service provider, you requested no contract as you had concerns with moving your serviceHowever, you were assured that we could move your service and/or work with you if you were unable to retain itYou recently requested that your account be disconnected and you were informed that the early termination fee would be enforcedAdditionally, you expressed concern regarding the signature obtained on the contract when the service was installedYou requested that your account be disconnected on April 30, 2016, without an early termination fee When we spoke today, I explained that your sales call was reviewed and your claims regarding your contract were confirmedI agreed to waive your early termination fee as a courtesy and I scheduled your service disconnection for April 30, You accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com
December 16, MrRobb Patterson Race StSan Jose, CA Re: Revdex.com Complaint # 8255909900092526- Dear MrPatterson: On December 5, 2016, we received your complaint, dated December 3, 2016, filed with the Revdex.com You stated that you disconnected your DISH Network account in May You indicated that you recently received a bill from DISH Network for $for unreturned leased equipment, but you had returned the equipment when you disconnected the accountYou requested that this balance be resolved When we spoke on December 9, 2016, I explained that our records indicate your account was placed on pause for six months in May The account was not disconnected at that timeThe pause ended in December and billing resumed for monthly servicePayments were collected from a MasterCard ending in This continued until your account was disconnected in September We did not receive the leased equipment and unreturned equipment charges were applied to your account in November 2016, resulting in the $balanceAdjustments have since been made to that balance, reducing it to $ When we spoke, you indicated that you were out of the country and did not have your recordsOur attempts to speak since your return have been unsuccessful Please feel free to contact me at (720) 514-with the tracking information on the leased equipment return and we can discuss your account in more detail Sincerely, Shelley Antrillo Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO David Laslo
April 19, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On April 13, 2016, we received your complaint, dated April 11, 2016, filed with the Revdex.com My attempts to contact you by phone at [redacted] on April 13, and 15, 2016, were unsuccessful, and there was no option to leave a message because the voice mailbox was not set up You expressed concern with the balance of $on your accountYou maintain that you paid your final balance and you were told no additional fees would be applied Our records show that you contacted us on March 30, 2016, and you scheduled your service to be disconnected on April 6, At that time, you made a credit card payment of $Once your service was disconnected, your account was left with an unpaid service balance of $A $bundle credit that was applied for future services was also reversed and you were charged two $box return fees, leaving a total balance of $The box return fees were removed from your account on April 11, This reduced your balance to $ As a courtesy, I removed the remaining charges, leaving your account with a zero balance Please be advised that while DISH Network does not require the satellite dishes to be returned, we ask that the LNBF and TRIA be returnedThese pieces are located on the satellite dishes and we provide instructions on how to remove and return themHowever, the return of these items was waived on April 11, You also expressed dissatisfaction with the customer service you received while you were attempting to resolve your concernsWe appreciate that you brought these concerns to our attention so we may address them internally with the appropriate personnel If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT
Complaint: [redacted] I am rejecting this response because: Dish Network wants to lock in customer for years and talks about locking down price and after customer agrees for year contract then conveniently increase price in the 2nd yearAs far as protection plan goesI never asked for itDish network leaves on customer to call back in months and cancelWho remembers it? I still want refundI want to know how many customers call back and cancel the planPlease share dataI am sure, I am not alone BTW I encourage Dish Network to train customer service repbetter so that they know how to talk with customerYelling on call is not an optionPlease provide me your manager's contact infoI would like to speak with him/herI have been using Dish Network for years (you can check) and it is unfortunate that Dish doesn't care Thanks Sincerely, [redacted] ***
September 28, Dear Mr***: On September 23, 2016, we received your complaint, dated September 21, 2016, filed with the Revdex.com You said that you were given a set rate, but then you were told that the agent who quoted you the rate was incorrectYou requested that your account be disconnected and for us to provide you with a refund When we spoke, I informed you that I reviewed two call recordings on your accountI found that an agent offered a discount for six months, but they never said it would be a set rateI advised you that your account is disconnected, but I unable to meet your request for a refundHowever, in the interest of customer service, I agreed to waive the remaining balance of $We strive to provide excellent service and we regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
February 9, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On February 8, 2017, we received your complaint, dated February 7, 2017, filed with the Revdex.com You expressed concern that your monthly promotional credits were forfeited when you placed your DISH Network service on pause A review of our records indicates that Mr [redacted] from our Corporate Escalations Team addressed this issue on February 7, Mr [redacted] advised you that he had reinstated the offer, which you accepted online the same dayWe sincerely regret any inconvenience this issue may have caused, and we appreciate you bringing your concerns to our attention If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
December 26, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On December 22, 2016, we received your complaint, dated December 21, 2016, filed with the Revdex.com You stated that you scheduled an appointment for December 19, 2016, with DISH Network to repair your [redacted] washerYour appointment was rescheduled twice without noticeThe current appointment is set for December 22, You requested that the matter be resolved at that time When we spoke today, you confirmed that the matter was resolved on December 22, I apologized for the delays that you experiencedYou indicated that you considered the matter closed If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
December 8, Ms [redacted] * [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms***: On November 29, 2017, we received your complaint, dated November 28, 2017, filed with the Revdex.com You expressed dissatisfaction with our attempts to install DISH Network service at your homeYou requested compensation for your timeYou also stated that the equipment was not removed by our technician Your DISH Network service was initially activated on November 25, 2017, with a 24-month commitment Our records confirm that a technician was sent to your home on November 28, 2017, to address your technical issues and they indicated that there was not a clear signal for serviceAs a result, your term commitment was waived and your service was canceled When a technician was sent to your home on November 29, 2017, to verify that there was no signal, he found a location that would provide signalAlthough your service was restarted and an appointment was scheduled to relocate the satellite dish, you opted to cancel the appointment and your service on November 30, While account credits totaling $were applied to your DISH Network account for the issues you experienced, the credits were forfeited once your service was disconnectedPlease be advised that these credits were applied towards service and are non-refundable When I spoke with your grandson on December 6, 2017, he accepted my offer to schedule an appointment to retrieve the equipment from your homeThis appointment was completed on December 7, While we regret that we were unable to install the service to your satisfaction, we are unable to honor your request for compensationWe apologize for any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
September 23, Dear Mr***: On September 15, 2016, we received your complaint, dated September 14, 2016, filed with the Revdex.com You indicated that you experienced technical issues that were not resolved and as a result, you disconnected your serviceYou disputed the $early termination fee that was applied to your accountIn addition, you mentioned your dissatisfaction with the customer service you received Our records reveal that technical issues were reported When I spoke with you by telephone today, I apologized for the inconvenience and I reversed the $early termination fee and submitted a refund We strive to provide excellent service, and regret that your experience was unfavorableWe thank you for your business and we are disappointed to you as a DISH Network customer If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### Enclosure
Initial Business Response / [redacted] (1000, 5, 2015/06/11) */ June 9, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On June 9, 2015, we received your complaint, dated June 8, 2015, filed with the Revdex.com You maintain that you are not receiving the monthly rate of $that you agreed to for monthsYou also expressed concern with the early termination fee to disconnect your service Your service was activated on May 9, 2014, with a 24-month commitmentYour promotion included a $discount for the first months and you received the Protection Plan (previously $7.00) free for four months On September 9, 2014, the promotional offer for the Protection Plan endedSince you opted to keep the service, you began to be billed the regular service charge of $8.00, making your monthly rate $plus tax Our prices are not guaranteed because we reserve the right to change prices at any timeOn January 30, 2015, the price of the America's Top package was increased by $ Your service was placed on DISH Pause on October 1, Please be advised that placing your service on DISH Pause forfeits the promotional discounts on your accountAs a result, when DISH Pause was removed on February 25, 2015, you began to be billed the regular service charges of $plus tax As a courtesy, credits totaling $were applied to your account for six monthsAn additional $monthly credit was applied on April 24, 2015, for six monthsThese credits reduce your monthly rate to $plus tax and will fulfill the initial 12-month promotional discount When I spoke with you by phone today, I advised you that your 24-month commitment and current monthly charges are validWe are unable to honor your request for a refund or compensate you for your time If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/07/02) */ Hello I would like to re-open this claim if possible, I have more information, I would like to provide Thank you in advance
(The consumer indicated he/she DID NOT accept the response from the business.) One guy said we keep all recorded callsAfter minutes, he couldn't find it(what took so long?) Then they tell me they started saving them right after our arrangementNow they are making up what was said in that callI assure you, none of the details were mentionedIt was a straight, what you are getting, plus HBO, for $43.49, for months, period
Dear MrL*** The response from Dish is not accurate I did name the channels I wanted to every associate (and there were many) I spoke with prior to agreeing to the serviceTheir recordings would prove that (if they haven't been tampered with)Their practice of luring customers with lies then added other services with higher charges is reprehensibleI appreciate removing the termination fee but something should be done about the way Dish misleads people to get their businessK [redacted]
August 16, Dear Ms***: On August 16, 2016, we received your complaint, dated August 15, 2016, filed with the Revdex.com You provided feedback regarding your customer service experience We appreciate your feedbackIt was not our intent to add to your frustration If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT
Initial Business Response / [redacted] */ May 6, Mr [redacted] Living Crest, Apt Houston, TX XXXXX Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr***: On May 6, 2015, we received your complaint, dated May 5, 2015, filed with the Revdex.com You said that you are expecting that a technician will retrieve your equipmentYou expressed concern that you were charged for unreturned equipment When we spoke, you informed me that you returned the leased equipment using the box and label we providedI advised you that we have not received the equipment; however, as an exception, I waived the unreturned equipment feeYour DISH Network account now has a zero balance If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because:I do not believe that I am asking for anything out of characterYour installation staff ruined my TV, admitted it, apologized, filed a claim on my behalf, and the claims department denied it because they didn't want to payI was never given a real reason whyExcessive calls? Prior to my last call in, I hadn't reached out to dish since July of (months)This was confirmed by staff in your department from the office of the president! I have received credits on my account because I was a long term customer and the loyalty team didn't want me to go with my ISP ( [redacted] )In no way should your staff threaten to disconnect my service for calling in to a service I pay for! Please look at my accountAside from the credits, I didn't call into dish all that often over the plus years I have been with your company! I believe I have been treated unfairly, and if you think releasing me from my contract will get me to go away, you're sorely mistakenI will see this through to the highest level to get my TV replaced! I was going to let it go, but the last conversation I had with your staff who threatened me, told me they could cancel my service if I called in, and basically made me feel terrible and unwanted was the last strawI have not missed or been late on a payment in years and this is how you treat people? You want me to go away? Replace my TV! Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meDish honored what their Customer Service representative stated They also came to a fair resolution on offering new equipment - however, it did come with a month commitment They were up front about this commitment Sincerely, [redacted]
Tell us why here...September 9, Dear Mr [redacted] : On August 31, 2016, we received your correspondence, dated August 30, 2016, filed with the Revdex.comYou maintain you are being billed for service even though your account has been interruptedYou requested the account be disconnected and that you receive a final bill for service I attempted to reach you at ###-###-#### on September 7, and 9, I left three voice messages Please know that DISH Network bills for service in advanceWhen your account was disconnected on August 3, 2016, a prorated credit was appliedBecause you made a payment of $on August 31, 2016, the amount now due for service rendered through the disconnection date is $ Because your service was disconnected prior to the promotional fulfillment date, you were billed $for the early termination fee and $for an equipment return feeWe ask that the balance of $be paidI enclosed a copy of your September 2, 2016, bill and your signed Digital Home Advantage agreement for your records If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:am to 2:pm MST###-###-#### Enclosures (2)
April 13, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On April 13, 2016, we received your complaint, dated April 12, 2016, filed with the Revdex.com You expressed concern that you were enrolled in a new 24-month commitment when your system needed to be upgraded and you were told it would not include a 24-month agreementYou signed the technician’s electronic pad agreeing to the installation, and you subsequently received an emailed copy of an agreement When I spoke with you by telephone today, I apologized that you were presented with the agreement, and for the confusion Please note that the system upgrade does not include a 24-month agreement and your account does not reflect that you are under any commitment If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted]
Initial Business Response / [redacted] (1000, 4, 2015/05/26) */ May 21, Mr [redacted] Rd [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] : On May 15, 2015, we received your complaint, dated May 14, 2015, filed with the Revdex.com You maintain that you are not being billed the monthly rate of $that you agreed to for DISH Network serviceYou requested that a refund be provided for the overcharges and that your monthly rate be corrected Your service was activated on November 17, 2014, with a 24-month commitment as a bundle with WindstreamAs a result, our charges are sent to Windstream for billing purposesYour promotion includes a $discount for the first months of service, which reduced the price of the America's Top package from $to $You also have a DVR service fee of $7.00, which brings your total monthly rate to $plus tax Although the price of the America's Top was increased by $on January 30, 2015, a monthly credit of $was applied to your account for nine months to offset the increase for the remainder of the 12-month promotional period When I spoke with you by phone on May 19, 2015, I advised you that your monthly rate is correct for the services that you subscribe toAs you indicated that your last billing statement from Windstream showed your DISH Network charges were over $50.00, you agreed to provide additional details via email A review of your Windstream billing statement included a $HDMI cable fee, your regular service charges of $and a Pay-Per-View (PPV) charge of $6.99, which brings the total to $without taxesAlthough the regular amount of $is shown on the billing statement, it also reflects the total monthly credit of $to bring the total balance due for DISH Network service to $plus taxAs the HDMI cable fee is a one-time fee, your billing statements going forward will reflect the regular monthly rate of $plus tax (excluding PPV charges and other one-time fees) We are unable to honor your refund request because your monthly DISH Network charges are accurate If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (***) ***- [redacted] cc: [redacted] / Boulder Revdex.com [redacted] St [redacted] , [redacted] ***
September 15, Dear Mr [redacted] : On September 7, 2016, we received your complaint, dated September 6, 2016, filed with the Revdex.comMy attempts to reach you by phone on September 13, and 15, 2016, have been unsuccessful You said that you requested disconnection of your DISH Network account in May However, your account was not cancelled, resulting in a bill for service you didn’t useYou asked that we credit Frontier $ A review of your account reveals that you contacted us in May to inquire about our current offersWe explained what we could offer and you agreed to call back if you wanted to disconnect your serviceWe disconnected your account on August 8, 2016, when you called backHowever, as a courtesy, we provided you with a refund of $140.00, due to the fact that we can’t transfer a credit to Frontier once you disconnect your account If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
April 25, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On April 14, 2016, we received your correspondence, dated April 13, 2016, filed with the Revdex.com You stated that when you purchased your DISH Network from Infinity Sales Group, an independent retail service provider, you requested no contract as you had concerns with moving your serviceHowever, you were assured that we could move your service and/or work with you if you were unable to retain itYou recently requested that your account be disconnected and you were informed that the early termination fee would be enforcedAdditionally, you expressed concern regarding the signature obtained on the contract when the service was installedYou requested that your account be disconnected on April 30, 2016, without an early termination fee When we spoke today, I explained that your sales call was reviewed and your claims regarding your contract were confirmedI agreed to waive your early termination fee as a courtesy and I scheduled your service disconnection for April 30, You accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com
December 16, MrRobb Patterson Race StSan Jose, CA Re: Revdex.com Complaint # 8255909900092526- Dear MrPatterson: On December 5, 2016, we received your complaint, dated December 3, 2016, filed with the Revdex.com You stated that you disconnected your DISH Network account in May You indicated that you recently received a bill from DISH Network for $for unreturned leased equipment, but you had returned the equipment when you disconnected the accountYou requested that this balance be resolved When we spoke on December 9, 2016, I explained that our records indicate your account was placed on pause for six months in May The account was not disconnected at that timeThe pause ended in December and billing resumed for monthly servicePayments were collected from a MasterCard ending in This continued until your account was disconnected in September We did not receive the leased equipment and unreturned equipment charges were applied to your account in November 2016, resulting in the $balanceAdjustments have since been made to that balance, reducing it to $ When we spoke, you indicated that you were out of the country and did not have your recordsOur attempts to speak since your return have been unsuccessful Please feel free to contact me at (720) 514-with the tracking information on the leased equipment return and we can discuss your account in more detail Sincerely, Shelley Antrillo Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO David Laslo
April 19, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On April 13, 2016, we received your complaint, dated April 11, 2016, filed with the Revdex.com My attempts to contact you by phone at [redacted] on April 13, and 15, 2016, were unsuccessful, and there was no option to leave a message because the voice mailbox was not set up You expressed concern with the balance of $on your accountYou maintain that you paid your final balance and you were told no additional fees would be applied Our records show that you contacted us on March 30, 2016, and you scheduled your service to be disconnected on April 6, At that time, you made a credit card payment of $Once your service was disconnected, your account was left with an unpaid service balance of $A $bundle credit that was applied for future services was also reversed and you were charged two $box return fees, leaving a total balance of $The box return fees were removed from your account on April 11, This reduced your balance to $ As a courtesy, I removed the remaining charges, leaving your account with a zero balance Please be advised that while DISH Network does not require the satellite dishes to be returned, we ask that the LNBF and TRIA be returnedThese pieces are located on the satellite dishes and we provide instructions on how to remove and return themHowever, the return of these items was waived on April 11, You also expressed dissatisfaction with the customer service you received while you were attempting to resolve your concernsWe appreciate that you brought these concerns to our attention so we may address them internally with the appropriate personnel If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT
Complaint: [redacted] I am rejecting this response because: Dish Network wants to lock in customer for years and talks about locking down price and after customer agrees for year contract then conveniently increase price in the 2nd yearAs far as protection plan goesI never asked for itDish network leaves on customer to call back in months and cancelWho remembers it? I still want refundI want to know how many customers call back and cancel the planPlease share dataI am sure, I am not alone BTW I encourage Dish Network to train customer service repbetter so that they know how to talk with customerYelling on call is not an optionPlease provide me your manager's contact infoI would like to speak with him/herI have been using Dish Network for years (you can check) and it is unfortunate that Dish doesn't care Thanks Sincerely, [redacted] ***
September 28, Dear Mr***: On September 23, 2016, we received your complaint, dated September 21, 2016, filed with the Revdex.com You said that you were given a set rate, but then you were told that the agent who quoted you the rate was incorrectYou requested that your account be disconnected and for us to provide you with a refund When we spoke, I informed you that I reviewed two call recordings on your accountI found that an agent offered a discount for six months, but they never said it would be a set rateI advised you that your account is disconnected, but I unable to meet your request for a refundHowever, in the interest of customer service, I agreed to waive the remaining balance of $We strive to provide excellent service and we regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
February 9, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On February 8, 2017, we received your complaint, dated February 7, 2017, filed with the Revdex.com You expressed concern that your monthly promotional credits were forfeited when you placed your DISH Network service on pause A review of our records indicates that Mr [redacted] from our Corporate Escalations Team addressed this issue on February 7, Mr [redacted] advised you that he had reinstated the offer, which you accepted online the same dayWe sincerely regret any inconvenience this issue may have caused, and we appreciate you bringing your concerns to our attention If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
December 26, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On December 22, 2016, we received your complaint, dated December 21, 2016, filed with the Revdex.com You stated that you scheduled an appointment for December 19, 2016, with DISH Network to repair your [redacted] washerYour appointment was rescheduled twice without noticeThe current appointment is set for December 22, You requested that the matter be resolved at that time When we spoke today, you confirmed that the matter was resolved on December 22, I apologized for the delays that you experiencedYou indicated that you considered the matter closed If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
December 8, Ms [redacted] * [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms***: On November 29, 2017, we received your complaint, dated November 28, 2017, filed with the Revdex.com You expressed dissatisfaction with our attempts to install DISH Network service at your homeYou requested compensation for your timeYou also stated that the equipment was not removed by our technician Your DISH Network service was initially activated on November 25, 2017, with a 24-month commitment Our records confirm that a technician was sent to your home on November 28, 2017, to address your technical issues and they indicated that there was not a clear signal for serviceAs a result, your term commitment was waived and your service was canceled When a technician was sent to your home on November 29, 2017, to verify that there was no signal, he found a location that would provide signalAlthough your service was restarted and an appointment was scheduled to relocate the satellite dish, you opted to cancel the appointment and your service on November 30, While account credits totaling $were applied to your DISH Network account for the issues you experienced, the credits were forfeited once your service was disconnectedPlease be advised that these credits were applied towards service and are non-refundable When I spoke with your grandson on December 6, 2017, he accepted my offer to schedule an appointment to retrieve the equipment from your homeThis appointment was completed on December 7, While we regret that we were unable to install the service to your satisfaction, we are unable to honor your request for compensationWe apologize for any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
September 23, Dear Mr***: On September 15, 2016, we received your complaint, dated September 14, 2016, filed with the Revdex.com You indicated that you experienced technical issues that were not resolved and as a result, you disconnected your serviceYou disputed the $early termination fee that was applied to your accountIn addition, you mentioned your dissatisfaction with the customer service you received Our records reveal that technical issues were reported When I spoke with you by telephone today, I apologized for the inconvenience and I reversed the $early termination fee and submitted a refund We strive to provide excellent service, and regret that your experience was unfavorableWe thank you for your business and we are disappointed to you as a DISH Network customer If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### Enclosure
Initial Business Response / [redacted] (1000, 5, 2015/06/11) */ June 9, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On June 9, 2015, we received your complaint, dated June 8, 2015, filed with the Revdex.com You maintain that you are not receiving the monthly rate of $that you agreed to for monthsYou also expressed concern with the early termination fee to disconnect your service Your service was activated on May 9, 2014, with a 24-month commitmentYour promotion included a $discount for the first months and you received the Protection Plan (previously $7.00) free for four months On September 9, 2014, the promotional offer for the Protection Plan endedSince you opted to keep the service, you began to be billed the regular service charge of $8.00, making your monthly rate $plus tax Our prices are not guaranteed because we reserve the right to change prices at any timeOn January 30, 2015, the price of the America's Top package was increased by $ Your service was placed on DISH Pause on October 1, Please be advised that placing your service on DISH Pause forfeits the promotional discounts on your accountAs a result, when DISH Pause was removed on February 25, 2015, you began to be billed the regular service charges of $plus tax As a courtesy, credits totaling $were applied to your account for six monthsAn additional $monthly credit was applied on April 24, 2015, for six monthsThese credits reduce your monthly rate to $plus tax and will fulfill the initial 12-month promotional discount When I spoke with you by phone today, I advised you that your 24-month commitment and current monthly charges are validWe are unable to honor your request for a refund or compensate you for your time If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/07/02) */ Hello I would like to re-open this claim if possible, I have more information, I would like to provide Thank you in advance
(The consumer indicated he/she DID NOT accept the response from the business.) One guy said we keep all recorded callsAfter minutes, he couldn't find it(what took so long?) Then they tell me they started saving them right after our arrangementNow they are making up what was said in that callI assure you, none of the details were mentionedIt was a straight, what you are getting, plus HBO, for $43.49, for months, period
Dear MrL*** The response from Dish is not accurate I did name the channels I wanted to every associate (and there were many) I spoke with prior to agreeing to the serviceTheir recordings would prove that (if they haven't been tampered with)Their practice of luring customers with lies then added other services with higher charges is reprehensibleI appreciate removing the termination fee but something should be done about the way Dish misleads people to get their businessK [redacted]
August 16, Dear Ms***: On August 16, 2016, we received your complaint, dated August 15, 2016, filed with the Revdex.com You provided feedback regarding your customer service experience We appreciate your feedbackIt was not our intent to add to your frustration If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT
Initial Business Response / [redacted] */ May 6, Mr [redacted] Living Crest, Apt Houston, TX XXXXX Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr***: On May 6, 2015, we received your complaint, dated May 5, 2015, filed with the Revdex.com You said that you are expecting that a technician will retrieve your equipmentYou expressed concern that you were charged for unreturned equipment When we spoke, you informed me that you returned the leased equipment using the box and label we providedI advised you that we have not received the equipment; however, as an exception, I waived the unreturned equipment feeYour DISH Network account now has a zero balance If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because:I do not believe that I am asking for anything out of characterYour installation staff ruined my TV, admitted it, apologized, filed a claim on my behalf, and the claims department denied it because they didn't want to payI was never given a real reason whyExcessive calls? Prior to my last call in, I hadn't reached out to dish since July of (months)This was confirmed by staff in your department from the office of the president! I have received credits on my account because I was a long term customer and the loyalty team didn't want me to go with my ISP ( [redacted] )In no way should your staff threaten to disconnect my service for calling in to a service I pay for! Please look at my accountAside from the credits, I didn't call into dish all that often over the plus years I have been with your company! I believe I have been treated unfairly, and if you think releasing me from my contract will get me to go away, you're sorely mistakenI will see this through to the highest level to get my TV replaced! I was going to let it go, but the last conversation I had with your staff who threatened me, told me they could cancel my service if I called in, and basically made me feel terrible and unwanted was the last strawI have not missed or been late on a payment in years and this is how you treat people? You want me to go away? Replace my TV! Sincerely, [redacted]