August 17, Dear Ms [redacted] : On August 10, 2016, we received your complaint, dated August 4, 2016, filed with the Revdex.com You indicated that the technician dropped your iPhone during a home repair for your iPhone, and that you were told that you would not be getting a new phone until another home repair was scheduled Our records reveal that a new iPhone was shipped to you on Friday August 5, When I spoke with you by telephone today, you confirmed that you received it I apologize for the information you received If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT
Dear Mr [redacted] : On February 15, 2016, we received your rebuttal, dated February 15, 2016, filed with the Revdex.comYou said that if you don’t have a refund check waiting for you when you return home, you will be taking DISH Network to small claims courtDISH Network’s refund policy dictates that we refund a customer in the same manner in which we received the paymentIf your credit card provider rejects your refund, DISH Network will send a refund checkIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
June 20, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] On June 20, 2016, we received your complaint, dated June 16, 2016, filed with the Revdex.com You indicated that you experienced technical issues with both your TV service and internet service; therefore, you disconnected the servicesYou disputed the early termination fees When you disconnected your service, you did not fulfill the 24-month agreements and you were charged $for the TV early termination fee and $for the internet early termination feeA review of this account reveals that there have been numerous technical issues reportedWhen I spoke with you by telephone today, I informed you that I waived both early termination fees and I removed the $balance from your account If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted]
November 2, Dear Mr***: On October 26, 2016, we received your complaint, dated October 22, 2016, filed with the Revdex.comI unsuccessfully attempted to contact you at ###-###-#### on October and 31, 2016, and on November 2, 2016, and I left three messagesYou maintain that you have experienced ongoing technical issues and you disputed the $fee for a technician visitYou also do not agree with the $monthly Protection Plan warranty which will reduce the fee to $Although there were technical issues reported in October 2016, there is no record of any previous ongoing technical issues being reportedThe cost of a technician visit is $The Protection Plan ($monthly) is provided as an option to reduce this feeWe regret that you do not agree with our policyA review of your account reveals that you were not charged for the technician visit completed on October 23, Due to the technical issues you experienced in October 2016, I applied a credit of $to your account for one month of serviceIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:am to 3:pm MDT###-###-####
July 25, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On July 18, 2016, we received your correspondence, dated July 12, 2016, filed with the Revdex.com You said you canceled your order for TV service and you requested a refund of $ When we spoke today, I informed you that you established your account through Infinity Sales Group LLC, an independent retailerI requested that they submit a refund for the processing feeOnce the refund is submitted by the retailer, please allow business days for processing We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST
March 1, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On February 25, 2016, we received your correspondence, dated February 24, 2016, filed with the Revdex.com You expressed dissatisfaction with the installation and you said that the technician damaged your roof, copper gutter and he defaced your propertyYou requested that the installation be corrected and the damage be repaired When we spoke today, you advised me that a technician has corrected the installation I informed you that a member of the Corporate Field Resolutions Team will also contact you regarding the damage claim We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
February 25, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear MsFlaharty: On February 23, 2016, we received your complaint, dated February 21, 2016, filed with the Revdex.com You maintain that you are experiencing technical issues caused by a DISH Network technician You requested another technician visit and to receive compensation When we spoke, I advised you that our records indicate that none of the technicians dispatched to your house were able to find any issues with your DISH Network equipment or with your TV picture As experienced technicians and a Field Service Manager have already been sent to your home and found nothing wrong, we are unable to send more technicians for this issue I offered to waive your 24-month commitment or apply a credit of up to $to your account to have a TV repair-person check your TV You chose to have your 24-month commitment waived, but then you requested the technician as well As a courtesy, I extended the offer for up to a $credit As DISH Network technicians have been unable to find anything wrong with your system whether caused by DISH Network or not, we are unable to provide you with compensation If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Tell us why here...February 13, Ms [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On January 30, 2018, we received your complaint, dated January 29, 2018, filed with the Revdex.comYou disputed the early termination fee associated with your DISH Network account You said that you experienced technical issues and that you never agreed to the 24-month commitmentWhen we spoke, I informed you that a review of your calls to us revealed that you were made aware of, and agreed to, a new 24-month commitment in order to take part in our Renewal Promotion You accepted our terms of service through your myDISH.com account on January 26, Our records also show that we received two technical assistance calls in January During your first call on January 22, 2018, our records indicate that your issue was resolved during over-the-phone troubleshooting, but you declined to take any troubleshooting steps during your January 26, 2018, call The agents with whom you spoke offered to send a technician or troubleshoot your issue, but you declined and disconnected your DISH Network accountAs we were not given adequate opportunity to resolve any technical issues you may have experienced, and as you agreed to a new 24-month commitment, we are unable to waive your $early termination feeIf there are further questions or concerns about this issue, please feel free to contact me at (720) 514-Sincerely, Dave S*Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri(720) 514-cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As long as the collection is taken off all credit reports Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I disagree she is not being honest.Solicitation is solicitationShe means that opting out still causes them to place HBO offers when I login to check my bill total.I have asked her to closely work and make sure that the account is not charged and that me credit card info is removed from there data Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ May 28, Ms [redacted] ** [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Ms [redacted] : On May 26, 2015, we received your complaint, dated May 25, 2015, filed with the Revdex.comMy attempts to reach you by phone on May 26, and 28, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt You stated that DISH Network charged you for equipment that you don't haveYou requested that the charges be waived and to receive a refund, as you were unable to establish service due to landlord restrictions A review of your account reveals that all charges have been reversedAlso, a refund of $will be applied to your credit card account within five business days If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
June 24, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On June 21, 2016, we received your correspondence, dated June 20, 2016, filed with the Revdex.com You expressed concern with the ViP model receiver’s inactivity feature I attempted to reach you at [redacted] on June 22, and 24, I left three voice messages Please follow the below steps to change the inactivity feature Press Menu on the DISH Network remote control Select option “Preferences” Select option “Updates” Press the left button on the remote until “hours” is highlighted and then press the up or down arrow until the preferred time is selected Press the right button on the remote until “Save” is highlighted and select it Select “Cancel” two times to get back to TV If you would like assistance, please contact customer service to speak with a technical support representative If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted]
March 31, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On March 30, 2016, we received your complaint, dated March 29, 2016, filed with the Revdex.com You indicated that you are a victim of identity theft and you requested that the related information be removed from your credit reportYou said that we could not provide you with information regarding the DISH Network account you are referring to, and you expressed concern with the customer service you received This issue was addressed through the Federal Communications CommissionI spoke with you on March 24, 2016, and informed you that in order to resolve this matter, you must file an ID Theft AffidavitYou stated that you did not want to file one at this time Enclosed is a copy of that correspondence for your review With regard to the request for information on a DISH Network account, pursuant to EchoStar Satellite LLC privacy requirements, our corporate business rules necessitate that we obtain a subpoena, court order or search warrant executed by an attorney or judge in order to provide any former or current customer information Further, in order to research a request with regard to a current or former customer, we need any one or a combination of the following pieces of information: complete address with zip code, telephone number, Social Security Number, or a correct account number beginning with “8255” (for a total of digits) If this matter is an identity theft or credit card fraud matter, we will need the full credit card or bank account number and the name of the banking institution in order to initiate our investigation You may forward a subpoena, court order or search warrant via mail to the following address: EchoStar Satellite LLC PO Box Englewood, CO Attn: Subpoena Request You may also simply fax the subpoena request directly to [redacted] , Attn: Subpoena Request Please note that you may expect a response to your request within three to four weeks from receipt We regret that your experience with our customer service representatives was discouraging, and we thank you for bringing this to our attention If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT March 24, Ms [redacted] [redacted] Re: FCC Complaint # [redacted] [redacted] Dear Ms [redacted] : On March 18, 2016, we received your complaint, dated March 17, 2016, filed with the Federal Communications Commission When I spoke with you by telephone today, I informed you that to resolve this matter, you must file an ID Theft AffidavitI have enclosed a copy for you In addition, you will need to contact all three major credit bureaus (Equifax, Experian and Trans Union) to place a fraud alert on your credit file: Equifax Trans Union Experian PO Box PO Box PO Box Atlanta, GA Chester, PA Allen, TX www.equifax.com www.tuc.com www.experian.com Once you have the required signed FTC affidavit and any other supporting documentation, it should be sent to the DISH Network Identity Theft Verification TeamThis team will not start the investigation process until they receive it If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT
Complaint: [redacted] I am rejecting this response because: my sisters name is not [redacted] I don't know any [redacted] I authorized my sister only not any random personIt could be a made up person is there an ID or something for this person on file?? Sincerely, [redacted]
August 29, Dear Mr***: On August 23, 2016, we received your complaint, dated August 19, 2016, filed with the Revdex.com You said that you disconnected your DISH Network account due to the takedown of your local Fox and CBS channels You feel that the early termination fee should be waived When we spoke by phone, I told you that we will waive your early termination fee of $and you will have a final balance of $You advised me that you are satisfied with the resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Initi*l Business Response / [redacted] (1000, 9, 2015/05/27) */ M*y 22, Mr [redacted] , [redacted] ***- [redacted] Re: Revdex.com Compl*int # [redacted] - [redacted] De*r Mr [redacted] : On M*y 15, 2015, we received your compl*int, d*ted M*y 12, 2015, filed with the Better Business Bure*u I unsuccessfully *ttempted to cont*ct you *t (***) ***- [redacted] on M*y 18, *nd 22, 2015, *nd I left three mess*ges You indic*ted th*t when you subscribed to DISH Network service, you were offered [redacted] $debit c*rd, yet you h*ve not received itYou requested th*t we provide you with the gift c*rd or *pply [redacted] credit to your *ccount This *ccount w*s est*blished through DISH Inst*ll*tions, Inc., *n independent ret*ilerThe gift c*rd offer is not [redacted] DISH Network offerPle*se refer directly to the ret*iler *t (***) ***-*** Nevertheless, *s [redacted] courtesy, I *pplied [redacted] $credit to your *ccount If there *re further questions or concerns *bout this issue, ple*se feel free to cont*ct me *t (***) ***-*** Sincerely, [redacted] Dispute Resolution Speci*list Executive Esc*l*tions Te*m DISH Network, L.L.C Phone Hours: Mond*y through Frid*y 7:*m to 3:pm MDT (***) ***- [redacted] cc: Denver / Boulder Better Business Bure*u Cherokee St Denver, CO [redacted] Initi*l Consumer Rebutt*l / [redacted] (2000, 11, 2015/05/29) */ (The consumer indic*ted he/she ACCEPTED the response from the business.) Im sorry th*t I did not *nswer your phone c*lls but I do not *nswer number c*lls *s they *re usu*lly telem*rketers, *nd I do not h*ve voice m*il set upI tried to cont*ct the coth*t h*d the loc*l *dthey *re the ones th*t told me they could not help me *nd I needed to go to you for *ny future *sstbut th*nk you for t*king c*re *nd crediting my *cct [redacted] k
November 17, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] ***: On November 15, 2016, we received your complaint, dated November 11, 2016, filed with the Revdex.com You said that you agreed to a bundled account with DISH Network and Frontier services; however, it was not bundled and you received a bill directly from usYou requested that your account be bundled When we spoke by phone, I confirmed that your Frontier and DISH Network services have been bundled into one accountI also agreed to apply a $credit to offset the payment you sent us directly If there are further questions or concerns about this issue, please feel free to contact me at ( [redacted] Sincerely, [redacted] DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/11/20) */ November 17, Ms [redacted] XXXXX [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On November 12, 2015, we received your correspondence, dated November 11, 2015, filed with the Revdex.com You stated that when you lost your residence in a fire, you placed your DISH Network account on pause while you relocatedWhen you moved to your new residence you had your service movedYou were not informed that you were starting a new contractual commitmentYou asked that the new contract term be waived In our November 12, 2015, email correspondence, I agreed to waive the remaining term of your contractThis will allow you to disconnect your account without penaltyYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/11/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWanted to let u know I got the moneyThank you so much [redacted] .Got the money this morning.Thanks for all of your help Sincerely, [redacted]
August 17, Dear Ms [redacted] : On August 10, 2016, we received your complaint, dated August 4, 2016, filed with the Revdex.com You indicated that the technician dropped your iPhone during a home repair for your iPhone, and that you were told that you would not be getting a new phone until another home repair was scheduled Our records reveal that a new iPhone was shipped to you on Friday August 5, When I spoke with you by telephone today, you confirmed that you received it I apologize for the information you received If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT
Dear Mr [redacted] : On February 15, 2016, we received your rebuttal, dated February 15, 2016, filed with the Revdex.comYou said that if you don’t have a refund check waiting for you when you return home, you will be taking DISH Network to small claims courtDISH Network’s refund policy dictates that we refund a customer in the same manner in which we received the paymentIf your credit card provider rejects your refund, DISH Network will send a refund checkIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
June 20, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] On June 20, 2016, we received your complaint, dated June 16, 2016, filed with the Revdex.com You indicated that you experienced technical issues with both your TV service and internet service; therefore, you disconnected the servicesYou disputed the early termination fees When you disconnected your service, you did not fulfill the 24-month agreements and you were charged $for the TV early termination fee and $for the internet early termination feeA review of this account reveals that there have been numerous technical issues reportedWhen I spoke with you by telephone today, I informed you that I waived both early termination fees and I removed the $balance from your account If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted]
November 2, Dear Mr***: On October 26, 2016, we received your complaint, dated October 22, 2016, filed with the Revdex.comI unsuccessfully attempted to contact you at ###-###-#### on October and 31, 2016, and on November 2, 2016, and I left three messagesYou maintain that you have experienced ongoing technical issues and you disputed the $fee for a technician visitYou also do not agree with the $monthly Protection Plan warranty which will reduce the fee to $Although there were technical issues reported in October 2016, there is no record of any previous ongoing technical issues being reportedThe cost of a technician visit is $The Protection Plan ($monthly) is provided as an option to reduce this feeWe regret that you do not agree with our policyA review of your account reveals that you were not charged for the technician visit completed on October 23, Due to the technical issues you experienced in October 2016, I applied a credit of $to your account for one month of serviceIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:am to 3:pm MDT###-###-####
July 25, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On July 18, 2016, we received your correspondence, dated July 12, 2016, filed with the Revdex.com You said you canceled your order for TV service and you requested a refund of $ When we spoke today, I informed you that you established your account through Infinity Sales Group LLC, an independent retailerI requested that they submit a refund for the processing feeOnce the refund is submitted by the retailer, please allow business days for processing We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST
March 1, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On February 25, 2016, we received your correspondence, dated February 24, 2016, filed with the Revdex.com You expressed dissatisfaction with the installation and you said that the technician damaged your roof, copper gutter and he defaced your propertyYou requested that the installation be corrected and the damage be repaired When we spoke today, you advised me that a technician has corrected the installation I informed you that a member of the Corporate Field Resolutions Team will also contact you regarding the damage claim We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
February 25, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear MsFlaharty: On February 23, 2016, we received your complaint, dated February 21, 2016, filed with the Revdex.com You maintain that you are experiencing technical issues caused by a DISH Network technician You requested another technician visit and to receive compensation When we spoke, I advised you that our records indicate that none of the technicians dispatched to your house were able to find any issues with your DISH Network equipment or with your TV picture As experienced technicians and a Field Service Manager have already been sent to your home and found nothing wrong, we are unable to send more technicians for this issue I offered to waive your 24-month commitment or apply a credit of up to $to your account to have a TV repair-person check your TV You chose to have your 24-month commitment waived, but then you requested the technician as well As a courtesy, I extended the offer for up to a $credit As DISH Network technicians have been unable to find anything wrong with your system whether caused by DISH Network or not, we are unable to provide you with compensation If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Tell us why here...February 13, Ms [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On January 30, 2018, we received your complaint, dated January 29, 2018, filed with the Revdex.comYou disputed the early termination fee associated with your DISH Network account You said that you experienced technical issues and that you never agreed to the 24-month commitmentWhen we spoke, I informed you that a review of your calls to us revealed that you were made aware of, and agreed to, a new 24-month commitment in order to take part in our Renewal Promotion You accepted our terms of service through your myDISH.com account on January 26, Our records also show that we received two technical assistance calls in January During your first call on January 22, 2018, our records indicate that your issue was resolved during over-the-phone troubleshooting, but you declined to take any troubleshooting steps during your January 26, 2018, call The agents with whom you spoke offered to send a technician or troubleshoot your issue, but you declined and disconnected your DISH Network accountAs we were not given adequate opportunity to resolve any technical issues you may have experienced, and as you agreed to a new 24-month commitment, we are unable to waive your $early termination feeIf there are further questions or concerns about this issue, please feel free to contact me at (720) 514-Sincerely, Dave S
*Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri(720) 514-cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As long as the collection is taken off all credit reports Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I disagree she is not being honest.Solicitation is solicitationShe means that opting out still causes them to place HBO offers when I login to check my bill total.I have asked her to closely work and make sure that the account is not charged and that me credit card info is removed from there data Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ May 28, Ms [redacted] ** [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Ms [redacted] : On May 26, 2015, we received your complaint, dated May 25, 2015, filed with the Revdex.comMy attempts to reach you by phone on May 26, and 28, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt You stated that DISH Network charged you for equipment that you don't haveYou requested that the charges be waived and to receive a refund, as you were unable to establish service due to landlord restrictions A review of your account reveals that all charges have been reversedAlso, a refund of $will be applied to your credit card account within five business days If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
June 24, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On June 21, 2016, we received your correspondence, dated June 20, 2016, filed with the Revdex.com You expressed concern with the ViP model receiver’s inactivity feature I attempted to reach you at [redacted] on June 22, and 24, I left three voice messages Please follow the below steps to change the inactivity feature Press Menu on the DISH Network remote control Select option “Preferences” Select option “Updates” Press the left button on the remote until “hours” is highlighted and then press the up or down arrow until the preferred time is selected Press the right button on the remote until “Save” is highlighted and select it Select “Cancel” two times to get back to TV If you would like assistance, please contact customer service to speak with a technical support representative If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted]
Final Consumer Response / [redacted] (2000, 6, 2015/08/21) */ This case has ben resolved between myself and DISHPlease close this complaint [redacted]
March 31, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On March 30, 2016, we received your complaint, dated March 29, 2016, filed with the Revdex.com You indicated that you are a victim of identity theft and you requested that the related information be removed from your credit reportYou said that we could not provide you with information regarding the DISH Network account you are referring to, and you expressed concern with the customer service you received This issue was addressed through the Federal Communications CommissionI spoke with you on March 24, 2016, and informed you that in order to resolve this matter, you must file an ID Theft AffidavitYou stated that you did not want to file one at this time Enclosed is a copy of that correspondence for your review With regard to the request for information on a DISH Network account, pursuant to EchoStar Satellite LLC privacy requirements, our corporate business rules necessitate that we obtain a subpoena, court order or search warrant executed by an attorney or judge in order to provide any former or current customer information Further, in order to research a request with regard to a current or former customer, we need any one or a combination of the following pieces of information: complete address with zip code, telephone number, Social Security Number, or a correct account number beginning with “8255” (for a total of digits) If this matter is an identity theft or credit card fraud matter, we will need the full credit card or bank account number and the name of the banking institution in order to initiate our investigation You may forward a subpoena, court order or search warrant via mail to the following address: EchoStar Satellite LLC PO Box Englewood, CO Attn: Subpoena Request You may also simply fax the subpoena request directly to [redacted] , Attn: Subpoena Request Please note that you may expect a response to your request within three to four weeks from receipt We regret that your experience with our customer service representatives was discouraging, and we thank you for bringing this to our attention If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT March 24, Ms [redacted] [redacted] Re: FCC Complaint # [redacted] [redacted] Dear Ms [redacted] : On March 18, 2016, we received your complaint, dated March 17, 2016, filed with the Federal Communications Commission When I spoke with you by telephone today, I informed you that to resolve this matter, you must file an ID Theft AffidavitI have enclosed a copy for you In addition, you will need to contact all three major credit bureaus (Equifax, Experian and Trans Union) to place a fraud alert on your credit file: Equifax Trans Union Experian PO Box PO Box PO Box Atlanta, GA Chester, PA Allen, TX www.equifax.com www.tuc.com www.experian.com Once you have the required signed FTC affidavit and any other supporting documentation, it should be sent to the DISH Network Identity Theft Verification TeamThis team will not start the investigation process until they receive it If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT
Complaint: [redacted] I am rejecting this response because: my sisters name is not [redacted] I don't know any [redacted] I authorized my sister only not any random personIt could be a made up person is there an ID or something for this person on file?? Sincerely, [redacted]
August 29, Dear Mr***: On August 23, 2016, we received your complaint, dated August 19, 2016, filed with the Revdex.com You said that you disconnected your DISH Network account due to the takedown of your local Fox and CBS channels You feel that the early termination fee should be waived When we spoke by phone, I told you that we will waive your early termination fee of $and you will have a final balance of $You advised me that you are satisfied with the resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Initi*l Business Response / [redacted] (1000, 9, 2015/05/27) */ M*y 22, Mr [redacted] , [redacted] ***- [redacted] Re: Revdex.com Compl*int # [redacted] - [redacted] De*r Mr [redacted] : On M*y 15, 2015, we received your compl*int, d*ted M*y 12, 2015, filed with the Better Business Bure*u I unsuccessfully *ttempted to cont*ct you *t (***) ***- [redacted] on M*y 18, *nd 22, 2015, *nd I left three mess*ges You indic*ted th*t when you subscribed to DISH Network service, you were offered [redacted] $debit c*rd, yet you h*ve not received itYou requested th*t we provide you with the gift c*rd or *pply [redacted] credit to your *ccount This *ccount w*s est*blished through DISH Inst*ll*tions, Inc., *n independent ret*ilerThe gift c*rd offer is not [redacted] DISH Network offerPle*se refer directly to the ret*iler *t (***) ***-*** Nevertheless, *s [redacted] courtesy, I *pplied [redacted] $credit to your *ccount If there *re further questions or concerns *bout this issue, ple*se feel free to cont*ct me *t (***) ***-*** Sincerely, [redacted] Dispute Resolution Speci*list Executive Esc*l*tions Te*m DISH Network, L.L.C Phone Hours: Mond*y through Frid*y 7:*m to 3:pm MDT (***) ***- [redacted] cc: Denver / Boulder Better Business Bure*u Cherokee St Denver, CO [redacted] Initi*l Consumer Rebutt*l / [redacted] (2000, 11, 2015/05/29) */ (The consumer indic*ted he/she ACCEPTED the response from the business.) Im sorry th*t I did not *nswer your phone c*lls but I do not *nswer number c*lls *s they *re usu*lly telem*rketers, *nd I do not h*ve voice m*il set upI tried to cont*ct the coth*t h*d the loc*l *dthey *re the ones th*t told me they could not help me *nd I needed to go to you for *ny future *sstbut th*nk you for t*king c*re *nd crediting my *cct [redacted] k
November 17, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] ***: On November 15, 2016, we received your complaint, dated November 11, 2016, filed with the Revdex.com You said that you agreed to a bundled account with DISH Network and Frontier services; however, it was not bundled and you received a bill directly from usYou requested that your account be bundled When we spoke by phone, I confirmed that your Frontier and DISH Network services have been bundled into one accountI also agreed to apply a $credit to offset the payment you sent us directly If there are further questions or concerns about this issue, please feel free to contact me at ( [redacted] Sincerely, [redacted] DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/11/20) */ November 17, Ms [redacted] XXXXX [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On November 12, 2015, we received your correspondence, dated November 11, 2015, filed with the Revdex.com You stated that when you lost your residence in a fire, you placed your DISH Network account on pause while you relocatedWhen you moved to your new residence you had your service movedYou were not informed that you were starting a new contractual commitmentYou asked that the new contract term be waived In our November 12, 2015, email correspondence, I agreed to waive the remaining term of your contractThis will allow you to disconnect your account without penaltyYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/11/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWanted to let u know I got the moneyThank you so much [redacted] .Got the money this morning.Thanks for all of your help Sincerely, [redacted]