December 8, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On December 6, 2016, we received your complaint, dated November 30, 2016, filed with the Revdex.com You expressed further concern with the charges for the installation of two TV wall mountsYou maintain that you paid the amount of $that you were initially quoted Because you accepted the additional costs to have two TVs installed when the technician was at your home, the additional charges are valid If you would like to accept my offer of a refund for half of the fees ($299.98), you may contact me directly If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Complaint: [redacted] I am rejecting this response because I will not go to a police department as get a report down that supposedly happened they say years ago for something I never hadThe police have more then important things to do that doesn't have to deal with years agoI am a single mother of two and don't have time to go to a station for something stupidIt is not on any other credit report on me except one and this lady is an it as she can remove it by law without a report as they just choose not tooI want it removed or I will contact channel news as well attorney general Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ July 7, [redacted] XXXXX [redacted] A [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On July 3, 2015, we received your correspondence, dated July 2, 2015, filed with the Revdex.com You maintain you have experienced technical issues with your service for a month and you disputed the technician visit cost Please note that DISH Network provides a 60-day installation warranty from the initial installation dateBecause you reported technical issues after the warranty period expired, the applicable $technician visit fee will applyWe offer a Protection Plan at $per month which discounts a technician visit to $ When I spoke with your daughter (***) today, I scheduled a free technician visit for July 8, 2015, between 8:am and noonShe accepted this resolution We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) They sent a technician who quickly resolved the issue at no chargeI'm happy with the resolution
March 10, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On March 8, 2016, we received your complaint, dated March 8, 2016, filed with the Revdex.com My attempts to reach you by phone on March 8, and 10, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that DISH Network checked your credit three times although you only authorized one inquiryYou asked that we remove the inquiries from your credit report In order to assist you, I will need a copy of your credit report reflecting the inquiriesYou can email it to me at [redacted] @dish.com or fax it to my attention at [redacted] Please include your contact information on the fax cover sheet If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Tell us why here...May 2, Mr [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On April 29, 2016, we received your rebuttal, dated April 28, 2016, filed with the Revdex.comYou said that DISH Network was advertising a feature that our equipment does not offer and you disputed that your issue was one of preferenceA review of your calls to DISH Network concerning this issue revealed that you were advised that the Hopper has the feature you requested, but you didn’t like the way it workedOur records indicate that you said you could watch any show at any time from the beginning by using our Playback feature When the agents explained that you may only use this feature on shows that are recording, were recorded, or available on Video on Demand, you stated that that wasn’t how the feature worked on the Hopper, when, in fact, it was As you said that you did not like how the feature works, and as we offer playback, this is an issue of preferenceIf you wish to accept my previous offer, please contact me directly at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted]
December 29, Mr [redacted] ** [redacted] , ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On December 23, 2016, we received your complaint, dated December 22, 2016, filed with the Revdex.com You said that you recently experienced technical issues with your receiver which resulted in you being sent a replacementYou were told about our Hopper equipment, but you expressed concern regarding the additional monthly cost you would incur with the new systemYou asked that we provide you with the new system and ensure that your rate would not increase for five years When we spoke, I offered to provide you with a Hopper system with four Joey receivers at no upfront cost and no commitmentI advised you that the Hopper system would increase your monthly rate by $and that I would be willing to apply a $monthly credit to your account for monthsYou said that you would consider my offer and let me know if you would like to accept it If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ June 26, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On June 26, 2015, we received your complaint, dated June 25, 2015, filed with the Better Business Bureau You stated that your recent DISH Network equipment upgrade was handled poorlyAs a longtime customer, you were displeased with the equipment you were originally provided and the upgrade offers made to youAdditionally, you had to do a second upgrade to get an HD DVR receiver and the technician visit cannot be completed until July 29, You requested that your appointment be expeditedYou would like three free months of service and some premium programming promotional offers for the inconvenience you have experienced When we spoke today, I apologized for your experienceI explained that we are unable to change your current appointmentI provided you a $credit for the next months, HD free for for the life of your account and free premium programming promotions for three monthsYou accepted this resolution I am happy we were able to resolve this issue to your satisfactionDISH Network values you as a customer and we appreciate your continued loyalty If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
July 5, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On July 5, 2016, we received your complaint, dated July 1, 2016, filed with the Revdex.com You requested to be released from the 24-month commitment as it is an account that you established for your father and the new nursing home that he has moved to does not allow a satellite dish When I spoke with you by telephone today, I released you from the 24-month agreement and I disconnected the service Boxes will be shipped for the return of the receiver and remotesPlease keep the return tracking numbers for your records If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted]
February 23, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On February 14, 2018, we received your complaint, dated February 13, 2018, filed with the Revdex.com You stated that you experienced unresolved technical issues and you were dissatisfied with the compensation offered by customer serviceYou also expressed concern with the time of day that we could schedule a technician visit to address these issuesIn addition, you said the balance is having a negative effect on your credit A review of your account reveals that the remote problems you had were resolved over the phone When we spoke, I advised you that I applied a credit of $to your account as compensation for the technical issuesWe regret that your experience was unfavorable Please note, we cannot schedule a technician to come to your home outside of their operating hours I removed the unreturned equipment fee for the LNBF ($50.00) from your account, leaving a balance of $Once this is paid, collections and the credit bureaus will be notified and your credit file will be updated We thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Kimber S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ September 14, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On September 14, 2015, we received your correspondence, dated September 11, 2015, filed with the Revdex.com You stated that you have contacted DISH Network several times in an attempt to remove your ex-wife's name from your DISH Network accountYou have been informed that she would be required to disconnect the current account so you can establish new service in your nameThis would also require replacing the existing equipment and service interruptionYou are asking that this be addressed without replacing the equipment or service interruption When we spoke today, as a courtesy, I made an exception to the current policy and I removed your ex-wife's name from the existing accountYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm satisfied this was resolved but should never have gotten to this pointI'm happy to put it behind me
Complaint: [redacted] I am rejecting this response because: Dish Network caused the damage to my propertyThey were neglectful in verifying documentation of ownership of the home or written permission from the landlord giving permission to make modifications to the propertyThey refuse to provided the landlord any documentation of the tenants signature accepting responsibility for the installation of the satellite dish outside the home, or to drill holes in the siding of the home, the foundation, or the interior walls of the homeTherefore Dish Network is responsible for the damages to the property Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:No matter how the business claims the payment was taken I DID NOT AUTHORIZE it which is the only thing that mattersPayment can not be taken from anyone's account without authorizationI called to get technical support and was speaking to a representative that could not even resolve my issueI was never on the automated system to make a payment or even in the payment matrixIf I made a mistake I would easily own up to it and not go thru this extent over this amount of timeThe fact that a payment can be taken and not authorized is the only reason I am pursuing thisIt was unfair and illegalIt also put me in a bad situation for no fault of my ownThe company did not even try to resolve my issueThey called me and actually started an argument without even addressing the concernI am not satisfied with the service and the way I have been treated and am looking to pursue further Sincerely, [redacted]
Dear Mr***: On January 29, 2016, we received your correspondence, dated January 28, 2016, filed with the Revdex.comYou mentioned that your monthly billing rate increasedYou maintain you did not sign the Digital Home Advantage (DHA) agreement and you disputed the early termination feeYou established your account under the DHA promotion with a 24-month commitment through Skyweb Networking Inc., an independent retailerThe installation was also performed by this retailerBecause you agreed to the term commitment, we provided you with a monthly $discount for months, and the HBO, Showtime and Cinemax channels and DISH Movie Pack free for three monthsPlease note that when the free service ended, the regular price appliedFor this reason, your bill increased by $ Per your request, the premium channels were removed on January 19, 2016, and a prorated credit of $was applied to your accountI applied an additional credit of $to your account, making the premium channels free through the removal dateWhen we spoke today, I advised you that the DHA agreement is signed during the installation of serviceSince we are unable to verify who signed the agreement, I waived your $early termination fee Per your request, the service will be disconnected on February 5, I also reversed the five $promotional credits from your account for programming for a total of $You accepted this resolutionYou also agreed to return the leased equipment to DISH NetworkA return box and label will be delivered to your home by UPSI waived the return shipping fees for the equipment returnYour feedback and concerns will be shared with the appropriate personnel for internal reviewWe regret any inconvenience you may have experiencedIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/06/26) */ June 24, [redacted] XXXXX [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On June 22, 2015, we received your complaint, dated June 20, 2015, filed with the Revdex.com Although I received your voicemail, my attempts to contact you by phone at (XXX) XXX-XXXX on June 22, and 24, 2015, were unsuccessful; however, I left three messages You expressed concern with the balance on your DISH Network accountYou maintain that you requested your service to be disconnected on June 19, 2014; however, it was placed on DISH PauseYou also said that the balance was not removed as promised and you did not receive a box to return the equipment A review of your account shows that your service was placed on DISH Pause on June 18, The monthly service fee of $for DISH Pause was waived for nine monthsAs DISH Pause is only allowed for up to nine months, it was removed on March 20, 2015, and the previous services were reinstated When you contacted us on May 20, 2015, your account was in a service interruption for non-paymentA total credit of $was applied to your account for the service chargesHowever, when your service was disconnected on June 17, 2015, a small balance of $was left on your accountI apologize for this oversightI removed the balance of $from your account, leaving a zero balance Please be advised that the receiver (model 322) on your account is obsolete; therefore, it does not need to be returned We strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes I accept the response from Dish Network, however, I am very disappointed in their overall reaction to this situationNever once do they accept any responsibility for possibly making an error on their behalfAdditionally, the invoice that I received was over $200, meaning their response that they "credited my account $and $14.09, leaving a zero balance", is another statementThat is NOT how the interaction played outThey have twisted and turned this entire situation aroundI am however, thankful to be done with Dish NetworkAs I mentioned to them on the phone a number of times, "I have paid Dish Network thousands of dollars over the last few yearsIs it a wise business decision to follow through with their ridiculous claim that I paused my service, and refuse to make it right, risking the loss of a customer that could potentially spend many more thousands in the future"? The manner in which they handled this situation is a clear indication, that my future business is NOT important to themI will never give them any of my business, nor will I ever have a good word to say about this companyI should not have had to contact Revdex.com to get this resolvedI have been an exemplary customer for probably years or so, and this is how I get treated? Not acceptable!!! Thank you Revdex.comI so appreciate what you have done to assist me in this very unfortunate situation
Tell us why here...October 24, Dear Ms [redacted] : On October 5, 2016, we received your complaint, dated October 1, 2016, filed with the Revdex.comYou indicated that your credit card account was charged without your authorization for an early termination feeYou requested a refundWhen we spoke, I advised you that the payment made with the card ending in for $was submitted on September 30, 2016, and it was refunded on October 4, The payment made with the card ending in was submitted on September 30, 2016, but it was never processedConfirmation that this payment was not processed was received on October 5, On October 19, 2016, you called to provide me with an account number where DISH Network can deposit your second refundI explained to you that there is no second refund and asked you to verify with your bank the transactions you were charged forYou disagreed and you ended the callIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday - Friday, 6:am - 2:pm MDT###-###-####
December 9, Mr [redacted] * [redacted] , ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On December 5, 2016, we received your complaint, dated December 1, 2016, filed with the Revdex.com Although I received your voicemail, my attempts to contact you by phone at [redacted] on December 6, and 9, 2016, were unsuccessful; however, I left three messages You expressed concern with the early termination fee that was applied to your accountYou maintain that you did not receive the bundled services promisedYou also stated that your credit card account was debited without your authorization and you paid a $installation charge Your service was activated on September 12, 2016, with a 24-month commitment through Go Dish, an independent companyPlease be advised that our term commitment applies to our service only and does not include any phone and/or internet services Your promotion required an upfront payment for a $activation fee and a $leased receiver feeWe also show that you purchased a surge protector ($29.99) during your installationPlease be advised that these fees are non-refundable Your service was disconnected on September 23, Since your term commitment was not fulfilled, an early termination fee of $was applied to your accountPer your promotional agreement, DISH Network may automatically debit your credit card account for any early termination, unreturned equipment and/or shipping fees applied to your account I made an exception and reversed the early termination fee from your accountI submitted a refund of $to your credit card accountI also submitted a refund of $for your overpaymentPlease allow three to five business days for the refunds to process If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
March 1, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms***: On February 15, 2018, we received your complaint, dated February 14, 2018, filed with the Revdex.com You said that you moved and your HOA does not allow DISH Network serviceAs a result, you would like to cancel your service without an early termination fee When I spoke with you on February 20, 2018, it became evident that the prohibition pertained only to the location of the satellite dish installationSubsequently, a technician was able to successfully install the dish service at your new home I am glad we were able to reach a positive resolution, and we look forward to having the opportunity to provide you with excellent service in the near future If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Kimber S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
December 30, [redacted] , ** [redacted] Re: Revdex.com Complaint # 8255909085628250- Dear [redacted] ***: On December 30, 2016, we received your rebuttal, dated December 29, 2016, filed with the Revdex.com You maintain that you experienced technical issues and poor customer service A review of your account shows that no technical issues were reported between September and October A technician was sent out on October 9, 2016, because you said that you were experiencing signal issues The technician found nothing wrong with your system, and it was then that you reported the signal issues were weather-related The receiver that was associated with your account was one of our newest models and was not outdated Our records indicate that your balance was $when you changed your package to the Flex Pack and $when you disconnected your account The lower balance at disconnection was due to the prorated credits applied to your accountAs no refund was due, no refund was issued DISH Network sent paper bills to you, but they were repeatedly returned as undeliverable As such, your account was placed on paperless billing until an updated address was provided While we regret any inconvenience, we are unable to waive any part of your $balance If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate the timely response from Direct TV and the resolution Scott provided Thank you Sincerely, [redacted] ***
December 8, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On December 6, 2016, we received your complaint, dated November 30, 2016, filed with the Revdex.com You expressed further concern with the charges for the installation of two TV wall mountsYou maintain that you paid the amount of $that you were initially quoted Because you accepted the additional costs to have two TVs installed when the technician was at your home, the additional charges are valid If you would like to accept my offer of a refund for half of the fees ($299.98), you may contact me directly If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Complaint: [redacted] I am rejecting this response because I will not go to a police department as get a report down that supposedly happened they say years ago for something I never hadThe police have more then important things to do that doesn't have to deal with years agoI am a single mother of two and don't have time to go to a station for something stupidIt is not on any other credit report on me except one and this lady is an i
t as she can remove it by law without a report as they just choose not tooI want it removed or I will contact channel news as well attorney general Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ July 7, [redacted] XXXXX [redacted] A [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On July 3, 2015, we received your correspondence, dated July 2, 2015, filed with the Revdex.com You maintain you have experienced technical issues with your service for a month and you disputed the technician visit cost Please note that DISH Network provides a 60-day installation warranty from the initial installation dateBecause you reported technical issues after the warranty period expired, the applicable $technician visit fee will applyWe offer a Protection Plan at $per month which discounts a technician visit to $ When I spoke with your daughter (***) today, I scheduled a free technician visit for July 8, 2015, between 8:am and noonShe accepted this resolution We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) They sent a technician who quickly resolved the issue at no chargeI'm happy with the resolution
March 10, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On March 8, 2016, we received your complaint, dated March 8, 2016, filed with the Revdex.com My attempts to reach you by phone on March 8, and 10, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that DISH Network checked your credit three times although you only authorized one inquiryYou asked that we remove the inquiries from your credit report In order to assist you, I will need a copy of your credit report reflecting the inquiriesYou can email it to me at [redacted] @dish.com or fax it to my attention at [redacted] Please include your contact information on the fax cover sheet If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Tell us why here...May 2, Mr [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On April 29, 2016, we received your rebuttal, dated April 28, 2016, filed with the Revdex.comYou said that DISH Network was advertising a feature that our equipment does not offer and you disputed that your issue was one of preferenceA review of your calls to DISH Network concerning this issue revealed that you were advised that the Hopper has the feature you requested, but you didn’t like the way it workedOur records indicate that you said you could watch any show at any time from the beginning by using our Playback feature When the agents explained that you may only use this feature on shows that are recording, were recorded, or available on Video on Demand, you stated that that wasn’t how the feature worked on the Hopper, when, in fact, it was As you said that you did not like how the feature works, and as we offer playback, this is an issue of preferenceIf you wish to accept my previous offer, please contact me directly at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted]
Final Consumer Response / [redacted] (2000, 5, 2015/05/11) */ Problem Solved with Dish by [redacted] (***)Please closed casethank you
December 29, Mr [redacted] ** [redacted] , ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On December 23, 2016, we received your complaint, dated December 22, 2016, filed with the Revdex.com You said that you recently experienced technical issues with your receiver which resulted in you being sent a replacementYou were told about our Hopper equipment, but you expressed concern regarding the additional monthly cost you would incur with the new systemYou asked that we provide you with the new system and ensure that your rate would not increase for five years When we spoke, I offered to provide you with a Hopper system with four Joey receivers at no upfront cost and no commitmentI advised you that the Hopper system would increase your monthly rate by $and that I would be willing to apply a $monthly credit to your account for monthsYou said that you would consider my offer and let me know if you would like to accept it If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ June 26, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On June 26, 2015, we received your complaint, dated June 25, 2015, filed with the Better Business Bureau You stated that your recent DISH Network equipment upgrade was handled poorlyAs a longtime customer, you were displeased with the equipment you were originally provided and the upgrade offers made to youAdditionally, you had to do a second upgrade to get an HD DVR receiver and the technician visit cannot be completed until July 29, You requested that your appointment be expeditedYou would like three free months of service and some premium programming promotional offers for the inconvenience you have experienced When we spoke today, I apologized for your experienceI explained that we are unable to change your current appointmentI provided you a $credit for the next months, HD free for for the life of your account and free premium programming promotions for three monthsYou accepted this resolution I am happy we were able to resolve this issue to your satisfactionDISH Network values you as a customer and we appreciate your continued loyalty If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
July 5, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On July 5, 2016, we received your complaint, dated July 1, 2016, filed with the Revdex.com You requested to be released from the 24-month commitment as it is an account that you established for your father and the new nursing home that he has moved to does not allow a satellite dish When I spoke with you by telephone today, I released you from the 24-month agreement and I disconnected the service Boxes will be shipped for the return of the receiver and remotesPlease keep the return tracking numbers for your records If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted]
February 23, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On February 14, 2018, we received your complaint, dated February 13, 2018, filed with the Revdex.com You stated that you experienced unresolved technical issues and you were dissatisfied with the compensation offered by customer serviceYou also expressed concern with the time of day that we could schedule a technician visit to address these issuesIn addition, you said the balance is having a negative effect on your credit A review of your account reveals that the remote problems you had were resolved over the phone When we spoke, I advised you that I applied a credit of $to your account as compensation for the technical issuesWe regret that your experience was unfavorable Please note, we cannot schedule a technician to come to your home outside of their operating hours I removed the unreturned equipment fee for the LNBF ($50.00) from your account, leaving a balance of $Once this is paid, collections and the credit bureaus will be notified and your credit file will be updated We thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Kimber S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ September 14, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On September 14, 2015, we received your correspondence, dated September 11, 2015, filed with the Revdex.com You stated that you have contacted DISH Network several times in an attempt to remove your ex-wife's name from your DISH Network accountYou have been informed that she would be required to disconnect the current account so you can establish new service in your nameThis would also require replacing the existing equipment and service interruptionYou are asking that this be addressed without replacing the equipment or service interruption When we spoke today, as a courtesy, I made an exception to the current policy and I removed your ex-wife's name from the existing accountYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm satisfied this was resolved but should never have gotten to this pointI'm happy to put it behind me
Complaint: [redacted] I am rejecting this response because: Dish Network caused the damage to my propertyThey were neglectful in verifying documentation of ownership of the home or written permission from the landlord giving permission to make modifications to the propertyThey refuse to provided the landlord any documentation of the tenants signature accepting responsibility for the installation of the satellite dish outside the home, or to drill holes in the siding of the home, the foundation, or the interior walls of the homeTherefore Dish Network is responsible for the damages to the property Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:No matter how the business claims the payment was taken I DID NOT AUTHORIZE it which is the only thing that mattersPayment can not be taken from anyone's account without authorizationI called to get technical support and was speaking to a representative that could not even resolve my issueI was never on the automated system to make a payment or even in the payment matrixIf I made a mistake I would easily own up to it and not go thru this extent over this amount of timeThe fact that a payment can be taken and not authorized is the only reason I am pursuing thisIt was unfair and illegalIt also put me in a bad situation for no fault of my ownThe company did not even try to resolve my issueThey called me and actually started an argument without even addressing the concernI am not satisfied with the service and the way I have been treated and am looking to pursue further Sincerely, [redacted]
Dear Mr***: On January 29, 2016, we received your correspondence, dated January 28, 2016, filed with the Revdex.comYou mentioned that your monthly billing rate increasedYou maintain you did not sign the Digital Home Advantage (DHA) agreement and you disputed the early termination feeYou established your account under the DHA promotion with a 24-month commitment through Skyweb Networking Inc., an independent retailerThe installation was also performed by this retailerBecause you agreed to the term commitment, we provided you with a monthly $discount for months, and the HBO, Showtime and Cinemax channels and DISH Movie Pack free for three monthsPlease note that when the free service ended, the regular price appliedFor this reason, your bill increased by $ Per your request, the premium channels were removed on January 19, 2016, and a prorated credit of $was applied to your accountI applied an additional credit of $to your account, making the premium channels free through the removal dateWhen we spoke today, I advised you that the DHA agreement is signed during the installation of serviceSince we are unable to verify who signed the agreement, I waived your $early termination fee Per your request, the service will be disconnected on February 5, I also reversed the five $promotional credits from your account for programming for a total of $You accepted this resolutionYou also agreed to return the leased equipment to DISH NetworkA return box and label will be delivered to your home by UPSI waived the return shipping fees for the equipment returnYour feedback and concerns will be shared with the appropriate personnel for internal reviewWe regret any inconvenience you may have experiencedIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/06/26) */ June 24, [redacted] XXXXX [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On June 22, 2015, we received your complaint, dated June 20, 2015, filed with the Revdex.com Although I received your voicemail, my attempts to contact you by phone at (XXX) XXX-XXXX on June 22, and 24, 2015, were unsuccessful; however, I left three messages You expressed concern with the balance on your DISH Network accountYou maintain that you requested your service to be disconnected on June 19, 2014; however, it was placed on DISH PauseYou also said that the balance was not removed as promised and you did not receive a box to return the equipment A review of your account shows that your service was placed on DISH Pause on June 18, The monthly service fee of $for DISH Pause was waived for nine monthsAs DISH Pause is only allowed for up to nine months, it was removed on March 20, 2015, and the previous services were reinstated When you contacted us on May 20, 2015, your account was in a service interruption for non-paymentA total credit of $was applied to your account for the service chargesHowever, when your service was disconnected on June 17, 2015, a small balance of $was left on your accountI apologize for this oversightI removed the balance of $from your account, leaving a zero balance Please be advised that the receiver (model 322) on your account is obsolete; therefore, it does not need to be returned We strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes I accept the response from Dish Network, however, I am very disappointed in their overall reaction to this situationNever once do they accept any responsibility for possibly making an error on their behalfAdditionally, the invoice that I received was over $200, meaning their response that they "credited my account $and $14.09, leaving a zero balance", is another statementThat is NOT how the interaction played outThey have twisted and turned this entire situation aroundI am however, thankful to be done with Dish NetworkAs I mentioned to them on the phone a number of times, "I have paid Dish Network thousands of dollars over the last few yearsIs it a wise business decision to follow through with their ridiculous claim that I paused my service, and refuse to make it right, risking the loss of a customer that could potentially spend many more thousands in the future"? The manner in which they handled this situation is a clear indication, that my future business is NOT important to themI will never give them any of my business, nor will I ever have a good word to say about this companyI should not have had to contact Revdex.com to get this resolvedI have been an exemplary customer for probably years or so, and this is how I get treated? Not acceptable!!! Thank you Revdex.comI so appreciate what you have done to assist me in this very unfortunate situation
Tell us why here...October 24, Dear Ms [redacted] : On October 5, 2016, we received your complaint, dated October 1, 2016, filed with the Revdex.comYou indicated that your credit card account was charged without your authorization for an early termination feeYou requested a refundWhen we spoke, I advised you that the payment made with the card ending in for $was submitted on September 30, 2016, and it was refunded on October 4, The payment made with the card ending in was submitted on September 30, 2016, but it was never processedConfirmation that this payment was not processed was received on October 5, On October 19, 2016, you called to provide me with an account number where DISH Network can deposit your second refundI explained to you that there is no second refund and asked you to verify with your bank the transactions you were charged forYou disagreed and you ended the callIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday - Friday, 6:am - 2:pm MDT###-###-####
December 9, Mr [redacted] * [redacted] , ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On December 5, 2016, we received your complaint, dated December 1, 2016, filed with the Revdex.com Although I received your voicemail, my attempts to contact you by phone at [redacted] on December 6, and 9, 2016, were unsuccessful; however, I left three messages You expressed concern with the early termination fee that was applied to your accountYou maintain that you did not receive the bundled services promisedYou also stated that your credit card account was debited without your authorization and you paid a $installation charge Your service was activated on September 12, 2016, with a 24-month commitment through Go Dish, an independent companyPlease be advised that our term commitment applies to our service only and does not include any phone and/or internet services Your promotion required an upfront payment for a $activation fee and a $leased receiver feeWe also show that you purchased a surge protector ($29.99) during your installationPlease be advised that these fees are non-refundable Your service was disconnected on September 23, Since your term commitment was not fulfilled, an early termination fee of $was applied to your accountPer your promotional agreement, DISH Network may automatically debit your credit card account for any early termination, unreturned equipment and/or shipping fees applied to your account I made an exception and reversed the early termination fee from your accountI submitted a refund of $to your credit card accountI also submitted a refund of $for your overpaymentPlease allow three to five business days for the refunds to process If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
March 1, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms***: On February 15, 2018, we received your complaint, dated February 14, 2018, filed with the Revdex.com You said that you moved and your HOA does not allow DISH Network serviceAs a result, you would like to cancel your service without an early termination fee When I spoke with you on February 20, 2018, it became evident that the prohibition pertained only to the location of the satellite dish installationSubsequently, a technician was able to successfully install the dish service at your new home I am glad we were able to reach a positive resolution, and we look forward to having the opportunity to provide you with excellent service in the near future If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Kimber S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
December 30, [redacted] , ** [redacted] Re: Revdex.com Complaint # 8255909085628250- Dear [redacted] ***: On December 30, 2016, we received your rebuttal, dated December 29, 2016, filed with the Revdex.com You maintain that you experienced technical issues and poor customer service A review of your account shows that no technical issues were reported between September and October A technician was sent out on October 9, 2016, because you said that you were experiencing signal issues The technician found nothing wrong with your system, and it was then that you reported the signal issues were weather-related The receiver that was associated with your account was one of our newest models and was not outdated Our records indicate that your balance was $when you changed your package to the Flex Pack and $when you disconnected your account The lower balance at disconnection was due to the prorated credits applied to your accountAs no refund was due, no refund was issued DISH Network sent paper bills to you, but they were repeatedly returned as undeliverable As such, your account was placed on paperless billing until an updated address was provided While we regret any inconvenience, we are unable to waive any part of your $balance If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate the timely response from Direct TV and the resolution Scott provided Thank you Sincerely, [redacted] ***