October 11, Dear Ms***: On October 5, 2016, we received your complaint, dated October 4, 2016, filed with the Revdex.com You disputed the early termination fee applied to your DISH Network account When we spoke, I advised you that our records indicate that you disconnected your account due to technical issues The agent with whom you spoke offered to troubleshoot your issue, but you declined As DISH Network was not provided any opportunity to resolve your technical issue, we are unable to honor your request to waive your early termination fee If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
February 24, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 22, 2016, we received your correspondence, dated February 19, 2016, filed with the Revdex.comYou stated that when you added internet and phone to your existing DISH Network TV service, you were quoted lower rates than you were chargedThis led you to cancel these servicesYou have been billed $for the early termination feeAdditionally, you have been billed $for unreturned equipmentYou requested that these charges be resolvedWhen we spoke on February 23, 2016, I offered to waive your $early termination fee You provided tracking information on the equipment return I removed the equipment from your account and resolved the $fee You accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI
Complaint: [redacted] I am rejecting this response because: I did not state categorically that "You maintain that as a result of the CCA, you made double payments" but stated I may have and needed to check thisSince cancellation, which I was informed that I was paid through the end of June, I have received another bill from DISH for Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 10, 2015/09/21) */ September 16, Ms [redacted] XXXXX [redacted] Richton, MS XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On September 10, 2015, we received your complaint, dated September 9, 2015, filed with the Revdex.com You said that you were charged for service that you declinedYou also indicated that you were offered a refund that you did not receive When we spoke, I explained that your $refund is being processed; however, because the charge was an electronic check, we must ensure that the payment has cleared so that we have the funds to return to youWe appreciate your patience A review of our records indicate that you requested three TV mounts from your technician but later decided to keep only one, as you did not own TVs for the other two mountsUnfortunately, as the technician was a subcontractor he was not able to take the mounts with him after the order had been processed We strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not give a reason why he would not take the brackets with him or void at that timeThey said he was written up for his conductThe money has not been replacedNo apology givenThey stated they would provide in writing the actions they'd take.provide to Revdex.com and to methey did not Final Business Response / [redacted] (4000, 14, 2015/10/02) */ September 29, Ms [redacted] XXXXX [redacted] Richton, MS XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On September 28, 2015, we received your rebuttal, dated September 25, 2015, filed with the Revdex.com You said that I did not advise you why the brackets could not be retrieved by the technician and that you had not received a written response Please note that the response to which you rebutted, posted September 21, 2015, was my written response As I advised you when we spoke, the technician was a subcontracted technicianAs such, once your order was placed and delivered, he was not able to take the equipment with him as it belonged to youPlease note that I never advised you that the technician received any punitive actionjust that your concerns were reported to the appropriate department If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Dear Mr***: On January 29, 2016, we received your rebuttal, dated January 29, 2016, filed with the Revdex.comIn your rebuttal, you indicated that you do not accept my response because we were unable to connect in order that I might address your concernsOur records indicate that your complaint was addressed by Mr [redacted] , a DISH Network Dispute Resolution Specialist, todayYou were provided a free technician visit scheduled for February 5, Additionally, you were provided a one-time $credit and a monthly $credit for monthsYou accepted this resolutionIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Initial Business Response / [redacted] (1000, 10, 2015/07/20) */ July 15, Ms [redacted] XXXXX [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 13, 2015, we received your complaint, dated July 11, 2015, filed with the Revdex.com You indicated that you purchased DISH Network TV service and AT&T internet service from Altitude Marketing, an independent retail service providerYou have concerns with the rate you were provided for the AT&T internet service and you would like this matter resolved My records indicate that I also received an FCC complaint from youI addressed this issue on July 2, I have enclosed a copy of that correspondence for your review If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] July 2, Ms [redacted] XXXXX [redacted] XXXXX Re: FCC Complaint # XXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 2, 2015, we received your complaint, dated July 1, 2015, filed with the Federal Communications Commission You indicated that you purchased DISH Network TV service and AT&T internet service from Altitude Marketing, an independent retail service providerYou have concerns with the pricing you were provided for the AT&T internet service and you would like this matter resolved When we spoke today, I informed you that your complaint needs to be directed to AT&T for a resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Federal Communications Commission [redacted] XXXXX-XXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/07/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I think that Dish is still wrong and a shady companyDish took no responsibility for the contract and offer I was given by DishDish just pointed fingers at AT&T and/or Altitude Marketing AT&T showed professionalism and have adjusted the rates to what Dish told meAccording to AT&T, they do not partner with Dish, so I do not know why DISH even acted like they were able to bundle with AT&T In addition to cable, apparently I have been signed up for other monthly services (tech support, identavault, foreign exchange charges)I have to comb through spam email to find notificiation about these services and then cancel themFurthermore, I had to cancel my credit card for fear of what else I was going to be charged in addition to cableI monitor my bank statements daily since I feel I got involved with some scam artists Dish told me I could cancel the contract, but I am afraid that Altitude Marketing would then charge me the early termination feeSince Altitude Marketing sold it to me, and Dish would not take any responsiblity for what I was told when I signed upAltitude Marketing closed out that Revdex.com complaint by stating that they contacted me and would have the issue resolved within a weekI was given phone numbers with extensions that did not workWhen I finally got through to a direct line I was told that person was at lunch AT&T was honorable and cleaned up this whole messDish did not resolve the issue, AT&T didI will cancel Dish once the contract is over
Mr [redacted] I apologize, DISH called me posing as you to get me to comply with them, I am and was unaware that Revdex.com does not make calls or at the least make way callsI need your help DISH is full of fraud, they have continued to lieI do NOT want to accept their offer I recant my approval of the offer due to being told that it was you Mr [redacted] that was on the phone telling me my optionsI do NOT want their $credit on the account bill under the name [redacted] Once again I am his daughter who made a time payment and in exchange they saved my card and charged me againI still want the funds that they shorted me for every single day I had to deal with their lies runaround and careless mistakesOnce again I defiantly want to recant the offer I do not want it
February 3, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On January 30, 2017, we received your complaint, dated January 29, 2017, filed with the Revdex.com You said you were offered DISH Network service for $per month under a price lock with a 24-month commitmentYou expressed concern with the increased billing rateYou also provided feedback regarding the customer service you received When we spoke today, I explained that the Renewal Offer with the price lock includes a discounted price for the America’s Top package, locals and DVR serviceThis offer requires a 24-month commitment with the e-bill Autopay Prior to accepting this offer, you were billed the regular programming price and you received a $monthly discount for monthsWhen you accepted the Renewal Offer online, these credits were forfeited Per your request, I reapplied the regular programming price for the America’s Top package, locals and DVR serviceI also restored the $monthly credits for six monthsIn addition, I removed the balance of $from your account The quality of our customer service is of great importance to DISH NetworkI apologize for any inconvenience you may have experiencedYour concerns will be used to improve our customers’ interactions with our agents If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
December 12, Dear Ms [redacted] : On December 9, 2016, we received your complaint, dated December 8, 2016, filed with the Revdex.com You indicated that you were provided incorrect information during your sales call You said that you are not being charged the rate you were quoted, and you were not advised that you were receiving three free months of premium channelsIn addition, you requested more information about our Protection Plan When we spoke, I attempted to advise you that as you initiated your service through an independent retailer, Sterling Commerce Group, I requested to have your sales call reviewed for misinformation It was found that you were provided the correct monthly rate for your package You were advised that your rate would be $ You were also informed that this price included a monthly $credit as long as your account was enrolled in E-billing and automatic payments As you removed E-billing from your account, the $credit was removed Additionally, you added the Heartland Package on November 2, 2016, for $per month, bringing your rate to $ You were also advised during the call that you would receive the premium channel free for three months and the Protection Plan free for six months As no misinformation was provided, we are unable to honor your request for additional months of free premiums, or for your bill to be adjusted Please review your enclosed customer agreement concerning the Protection PlanThe plan provides for shipping fees should DISH Network need to ship you a replacement receiver, and it significantly reduces your cost for a technician visit You receive it free for six months as part of your new customer promotion If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Complaint: [redacted] I am rejecting this response because: I I have damage to my roof because of Dish NetworkThis is not a landlord tenant issue, but an issue between myself in your business which installed the dish without my permission or knowledge Sincerely, [redacted]
March 30, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 25, 2016, we received your complaint, dated March 23, 2016, filed with the Revdex.com You said that when you agreed to the bundle account with TV, phone and internet, you were told your monthly rate would be $You state that you were never billed the quoted rate and you closed your accountYou expressed concern that you did not receive a bill with the charge detailsYou want the balance waived, the collections efforts to cease, and the debt not be reported to your credit file When we spoke, I advised you that dishNET Wireline has never offered a bundle with TV, phone and internet for $Our records reflect that you were released from your contract due to the fact that we didn’t have your signed contract on file Enclosed you will find copies of your March, April and May billing statementsThe March 19, 2013, statement was sent when your account was still activeThe April 19, 2013, billing statements reflects the credits you received after closing your accountThe May 15, 2013, statements reflects a $late fee If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] *
January 10, Dear Ms [redacted] : On January 9, 2017, we received your rebuttal, dated January 4, 2017, filed with the Revdex.com You disputed that your sales call was reviewed, and the information that the review provided We regret that you do not agree with our response; however, your sales call was reviewed and no misinformation was found If you wish to dispute this information, you may contact Sterling Commerce Group directly at ###-###-#### If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ October 15, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On October 8, 2015, we received your correspondence, dated October 7, 2015, filed with the Revdex.com You indicated that you were provided incorrect information regarding the balance owed for your July and August DISH Network billsYour attempts to resolve the matter were unsuccessful and you would like your billing corrected When we spoke today, I advised you that the amounts you were provided were correct, but they were for your June and July billsWe discussed an $payment you made for your August bill that has not posted to your DISH Network accountYou agreed to provide me a copy of your bank statement supporting this paymentI will continue to work with you on this issueYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
March 2, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: We are contacting you regarding your correspondence, dated February 24, 2016, filed with the Revdex.com Based on our investigation into the concerns raised in your complaint, we have determined that DISH Network L.L.C ("DISH”) did not contact the telephone number [redacted] DISH Network takes violations of Do Not Call laws very seriously We take great efforts to ensure compliance with all Do Not Call laws and do not condone any violation of these laws by any entity Further, significant resources are expended in pursuit of perpetrators of improper solicitations who may hide behind the DISH Network® trade name However, identifying an offending solicitor is not always possible We regret that the perpetrator’s actions have inconvenienced you in any way If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
March 14, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On March 14, 2016, we received your complaint, dated March 11, 2016, filed with the Revdex.com You indicated that when DISH Network activated your phone service in January 2014, you did not have the capability to make long distance callsYou said you called DISH Network to request that long distance be added to your service and, after a short amount of time, you were able to make long distance calls You maintain that you received a bill from a third party for long distance service, and when you called DISH Network in October with the third party company, you were assured that DISH Network would take care of itYou have recently received more bills from the third-party company and you maintain that DISH Network is responsible for the third-party charges because your long distance service was blocked by DISH NetworkYou requested that DISH Network accept responsibility for long distance charges from the third party A review of your account reveals that DISH Network activated your phone service without long distance on January 22, Our records show that you inquired about the cost of long distance on January 28, 2014, and you were provided two different price optionsYou said you would review the options and call us backYou called back to request long distance service on October 7, 2014, when you discovered that you had been billed by a third-party company for long distance When we spoke by phone, I advised you that there is no indication that DISH Network is responsible for long distance charges from the third partyAs a result, your request for assistance with the bill from the third party is being denied If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 7:am-3:pm MST, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ July 16, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On July 13, 2015, we received your complaint, dated July 7, 2015, filed with the Better Business Bureau I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on July 13, and 16, 2015, and I left three messages You expressed concern that your DISH Network account was sent to collectionsYou indicated that you did not receive a bill after asking that your address be updated during the telephone call requesting disconnection of serviceAlthough you mention a different address to which the bill should have been sent, you did not provide that information in your complaint This service was disconnected on May 12, A review of the call to request disconnection on May 6, 2015, does not indicate that the address was discussedHowever, our records reveal that the bill, which includes the early termination fee, was sent to [redacted] XXXXX-XXXX, with the physical address being [redacted] XXXXX-XXXX Additionally, the address listed on the Revdex.com complaint is neither of the addresses listed on your accountIt lists a PO Box and I am concerned that we still have not received accurate information Nevertheless, on July 13, 2015, I received a message from you stating that you finally received a bill at the Canton address Please contact me directly once the payment is made and I will request that the account be removed from your credit report If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
February 13, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On February 13, 2018, we received your rebuttal, dated February 12, 2018, filed with the Revdex.com You expressed dissatisfaction with your customer service experience, and with the denied damage claim I requested that MrDavid B [redacted] from the DISH Network Corporate Field Resolutions Team contact you directly As a courtesy, I applied a one-time credit of $to your account for one month of service The quality of our customers' experiences is of great importance to DISH NetworkI apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ September 11, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXX Dear Ms [redacted] : On August 28, 2015, we received your complaint, dated August 25, 2015, filed with the Better Business Bureau You expressed concern with the mail you received advertising for DISH Network service Most print advertisements, but not all, are sent by companies that sell DISH Network satellite hardware and programmingThey are independent companies that set their own policies and business procedures I placed your address on our Do Not Contact listHowever, we do not share any information with the independent companies that sell our productTherefore, we suggest that you call the contact phone number on each advertisement and request to be placed on their Do Not Contact list The United States Postal Service also has some suggestions to prevent the receipt of unwanted print advertisements: [redacted] created a "Do Not Mail" registryThe [redacted] has approximately 3,membersRegistry members are no longer allowed to be contacted by members of the [redacted] Email registration is free at www.dmachoice.orgRegistration by mail is $It takes approximately two to three months before a significant reduction in junk mail is seenThe [redacted] registry provides a partial solution; junk mail may still be received from [redacted] membersThe [redacted] contact information is as follows: [redacted] There are methods available to refuse delivery from non-governmental institutionsRequest Form 1500, Application for Listing and/or Prohibitory OrderThe form was originally created to avoid circulation of sexually-oriented mail; however, the Supreme Court ruled Form can be used to refuse all undesirable mail, including junk mailWhen submitting Form 1500, include a sample piece of junk mailIt takes days to have your address added to the listYour listing is active for five years [redacted] I hope this information will assist you If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because: I would not have incurred the cost to reinstall my cable if I would have been told that they do not carry the two channels that were my favorites I do not understand why I have to pay a charge for someone lying to me This does not seem right, and I will not be satisfied until they pay the amount that I have incurred to my cable company As of this date, I do not know what that amount is because the charge will be on my February bill[redacted] ***, with Retention, told me that when I receive my bill from my cable comany I should send her a copy of the bill and they will cover the cost I really have no idea of whom I should believe [redacted] ***
October 11, Dear Ms***: On October 5, 2016, we received your complaint, dated October 4, 2016, filed with the Revdex.com You disputed the early termination fee applied to your DISH Network account When we spoke, I advised you that our records indicate that you disconnected your account due to technical issues The agent with whom you spoke offered to troubleshoot your issue, but you declined As DISH Network was not provided any opportunity to resolve your technical issue, we are unable to honor your request to waive your early termination fee If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
February 24, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 22, 2016, we received your correspondence, dated February 19, 2016, filed with the Revdex.comYou stated that when you added internet and phone to your existing DISH Network TV service, you were quoted lower rates than you were chargedThis led you to cancel these servicesYou have been billed $for the early termination feeAdditionally, you have been billed $for unreturned equipmentYou requested that these charges be resolvedWhen we spoke on February 23, 2016, I offered to waive your $early termination fee You provided tracking information on the equipment return I removed the equipment from your account and resolved the $fee You accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI
Complaint: [redacted] I am rejecting this response because: I did not state categorically that "You maintain that as a result of the CCA, you made double payments" but stated I may have and needed to check thisSince cancellation, which I was informed that I was paid through the end of June, I have received another bill from DISH for Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 10, 2015/09/21) */ September 16, Ms [redacted] XXXXX [redacted] Richton, MS XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On September 10, 2015, we received your complaint, dated September 9, 2015, filed with the Revdex.com You said that you were charged for service that you declinedYou also indicated that you were offered a refund that you did not receive When we spoke, I explained that your $refund is being processed; however, because the charge was an electronic check, we must ensure that the payment has cleared so that we have the funds to return to youWe appreciate your patience A review of our records indicate that you requested three TV mounts from your technician but later decided to keep only one, as you did not own TVs for the other two mountsUnfortunately, as the technician was a subcontractor he was not able to take the mounts with him after the order had been processed We strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not give a reason why he would not take the brackets with him or void at that timeThey said he was written up for his conductThe money has not been replacedNo apology givenThey stated they would provide in writing the actions they'd take.provide to Revdex.com and to methey did not Final Business Response / [redacted] (4000, 14, 2015/10/02) */ September 29, Ms [redacted] XXXXX [redacted] Richton, MS XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On September 28, 2015, we received your rebuttal, dated September 25, 2015, filed with the Revdex.com You said that I did not advise you why the brackets could not be retrieved by the technician and that you had not received a written response Please note that the response to which you rebutted, posted September 21, 2015, was my written response As I advised you when we spoke, the technician was a subcontracted technicianAs such, once your order was placed and delivered, he was not able to take the equipment with him as it belonged to youPlease note that I never advised you that the technician received any punitive actionjust that your concerns were reported to the appropriate department If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Dear Mr***: On January 29, 2016, we received your rebuttal, dated January 29, 2016, filed with the Revdex.comIn your rebuttal, you indicated that you do not accept my response because we were unable to connect in order that I might address your concernsOur records indicate that your complaint was addressed by Mr [redacted] , a DISH Network Dispute Resolution Specialist, todayYou were provided a free technician visit scheduled for February 5, Additionally, you were provided a one-time $credit and a monthly $credit for monthsYou accepted this resolutionIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Initial Business Response / [redacted] (1000, 10, 2015/07/20) */ July 15, Ms [redacted] XXXXX [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 13, 2015, we received your complaint, dated July 11, 2015, filed with the Revdex.com You indicated that you purchased DISH Network TV service and AT&T internet service from Altitude Marketing, an independent retail service providerYou have concerns with the rate you were provided for the AT&T internet service and you would like this matter resolved My records indicate that I also received an FCC complaint from youI addressed this issue on July 2, I have enclosed a copy of that correspondence for your review If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] July 2, Ms [redacted] XXXXX [redacted] XXXXX Re: FCC Complaint # XXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 2, 2015, we received your complaint, dated July 1, 2015, filed with the Federal Communications Commission You indicated that you purchased DISH Network TV service and AT&T internet service from Altitude Marketing, an independent retail service providerYou have concerns with the pricing you were provided for the AT&T internet service and you would like this matter resolved When we spoke today, I informed you that your complaint needs to be directed to AT&T for a resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Federal Communications Commission [redacted] XXXXX-XXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/07/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I think that Dish is still wrong and a shady companyDish took no responsibility for the contract and offer I was given by DishDish just pointed fingers at AT&T and/or Altitude Marketing AT&T showed professionalism and have adjusted the rates to what Dish told meAccording to AT&T, they do not partner with Dish, so I do not know why DISH even acted like they were able to bundle with AT&T In addition to cable, apparently I have been signed up for other monthly services (tech support, identavault, foreign exchange charges)I have to comb through spam email to find notificiation about these services and then cancel themFurthermore, I had to cancel my credit card for fear of what else I was going to be charged in addition to cableI monitor my bank statements daily since I feel I got involved with some scam artists Dish told me I could cancel the contract, but I am afraid that Altitude Marketing would then charge me the early termination feeSince Altitude Marketing sold it to me, and Dish would not take any responsiblity for what I was told when I signed upAltitude Marketing closed out that Revdex.com complaint by stating that they contacted me and would have the issue resolved within a weekI was given phone numbers with extensions that did not workWhen I finally got through to a direct line I was told that person was at lunch AT&T was honorable and cleaned up this whole messDish did not resolve the issue, AT&T didI will cancel Dish once the contract is over
Complaint: [redacted] I am rejecting this response because: i'am not paying them one blooding cent Sincerely, [redacted]
Mr [redacted] I apologize, DISH called me posing as you to get me to comply with them, I am and was unaware that Revdex.com does not make calls or at the least make way callsI need your help DISH is full of fraud, they have continued to lieI do NOT want to accept their offer I recant my approval of the offer due to being told that it was you Mr [redacted] that was on the phone telling me my optionsI do NOT want their $credit on the account bill under the name [redacted] Once again I am his daughter who made a time payment and in exchange they saved my card and charged me againI still want the funds that they shorted me for every single day I had to deal with their lies runaround and careless mistakesOnce again I defiantly want to recant the offer I do not want it
February 3, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On January 30, 2017, we received your complaint, dated January 29, 2017, filed with the Revdex.com You said you were offered DISH Network service for $per month under a price lock with a 24-month commitmentYou expressed concern with the increased billing rateYou also provided feedback regarding the customer service you received When we spoke today, I explained that the Renewal Offer with the price lock includes a discounted price for the America’s Top package, locals and DVR serviceThis offer requires a 24-month commitment with the e-bill Autopay Prior to accepting this offer, you were billed the regular programming price and you received a $monthly discount for monthsWhen you accepted the Renewal Offer online, these credits were forfeited Per your request, I reapplied the regular programming price for the America’s Top package, locals and DVR serviceI also restored the $monthly credits for six monthsIn addition, I removed the balance of $from your account The quality of our customer service is of great importance to DISH NetworkI apologize for any inconvenience you may have experiencedYour concerns will be used to improve our customers’ interactions with our agents If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
December 12, Dear Ms [redacted] : On December 9, 2016, we received your complaint, dated December 8, 2016, filed with the Revdex.com You indicated that you were provided incorrect information during your sales call You said that you are not being charged the rate you were quoted, and you were not advised that you were receiving three free months of premium channelsIn addition, you requested more information about our Protection Plan When we spoke, I attempted to advise you that as you initiated your service through an independent retailer, Sterling Commerce Group, I requested to have your sales call reviewed for misinformation It was found that you were provided the correct monthly rate for your package You were advised that your rate would be $ You were also informed that this price included a monthly $credit as long as your account was enrolled in E-billing and automatic payments As you removed E-billing from your account, the $credit was removed Additionally, you added the Heartland Package on November 2, 2016, for $per month, bringing your rate to $ You were also advised during the call that you would receive the premium channel free for three months and the Protection Plan free for six months As no misinformation was provided, we are unable to honor your request for additional months of free premiums, or for your bill to be adjusted Please review your enclosed customer agreement concerning the Protection PlanThe plan provides for shipping fees should DISH Network need to ship you a replacement receiver, and it significantly reduces your cost for a technician visit You receive it free for six months as part of your new customer promotion If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Complaint: [redacted] I am rejecting this response because: I I have damage to my roof because of Dish NetworkThis is not a landlord tenant issue, but an issue between myself in your business which installed the dish without my permission or knowledge Sincerely, [redacted]
March 30, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 25, 2016, we received your complaint, dated March 23, 2016, filed with the Revdex.com You said that when you agreed to the bundle account with TV, phone and internet, you were told your monthly rate would be $You state that you were never billed the quoted rate and you closed your accountYou expressed concern that you did not receive a bill with the charge detailsYou want the balance waived, the collections efforts to cease, and the debt not be reported to your credit file When we spoke, I advised you that dishNET Wireline has never offered a bundle with TV, phone and internet for $Our records reflect that you were released from your contract due to the fact that we didn’t have your signed contract on file Enclosed you will find copies of your March, April and May billing statementsThe March 19, 2013, statement was sent when your account was still activeThe April 19, 2013, billing statements reflects the credits you received after closing your accountThe May 15, 2013, statements reflects a $late fee If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] *
January 10, Dear Ms [redacted] : On January 9, 2017, we received your rebuttal, dated January 4, 2017, filed with the Revdex.com You disputed that your sales call was reviewed, and the information that the review provided We regret that you do not agree with our response; however, your sales call was reviewed and no misinformation was found If you wish to dispute this information, you may contact Sterling Commerce Group directly at ###-###-#### If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ October 15, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On October 8, 2015, we received your correspondence, dated October 7, 2015, filed with the Revdex.com You indicated that you were provided incorrect information regarding the balance owed for your July and August DISH Network billsYour attempts to resolve the matter were unsuccessful and you would like your billing corrected When we spoke today, I advised you that the amounts you were provided were correct, but they were for your June and July billsWe discussed an $payment you made for your August bill that has not posted to your DISH Network accountYou agreed to provide me a copy of your bank statement supporting this paymentI will continue to work with you on this issueYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
March 2, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: We are contacting you regarding your correspondence, dated February 24, 2016, filed with the Revdex.com Based on our investigation into the concerns raised in your complaint, we have determined that DISH Network L.L.C ("DISH”) did not contact the telephone number [redacted] DISH Network takes violations of Do Not Call laws very seriously We take great efforts to ensure compliance with all Do Not Call laws and do not condone any violation of these laws by any entity Further, significant resources are expended in pursuit of perpetrators of improper solicitations who may hide behind the DISH Network® trade name However, identifying an offending solicitor is not always possible We regret that the perpetrator’s actions have inconvenienced you in any way If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
March 14, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On March 14, 2016, we received your complaint, dated March 11, 2016, filed with the Revdex.com You indicated that when DISH Network activated your phone service in January 2014, you did not have the capability to make long distance callsYou said you called DISH Network to request that long distance be added to your service and, after a short amount of time, you were able to make long distance calls You maintain that you received a bill from a third party for long distance service, and when you called DISH Network in October with the third party company, you were assured that DISH Network would take care of itYou have recently received more bills from the third-party company and you maintain that DISH Network is responsible for the third-party charges because your long distance service was blocked by DISH NetworkYou requested that DISH Network accept responsibility for long distance charges from the third party A review of your account reveals that DISH Network activated your phone service without long distance on January 22, Our records show that you inquired about the cost of long distance on January 28, 2014, and you were provided two different price optionsYou said you would review the options and call us backYou called back to request long distance service on October 7, 2014, when you discovered that you had been billed by a third-party company for long distance When we spoke by phone, I advised you that there is no indication that DISH Network is responsible for long distance charges from the third partyAs a result, your request for assistance with the bill from the third party is being denied If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 7:am-3:pm MST, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ July 16, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On July 13, 2015, we received your complaint, dated July 7, 2015, filed with the Better Business Bureau I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on July 13, and 16, 2015, and I left three messages You expressed concern that your DISH Network account was sent to collectionsYou indicated that you did not receive a bill after asking that your address be updated during the telephone call requesting disconnection of serviceAlthough you mention a different address to which the bill should have been sent, you did not provide that information in your complaint This service was disconnected on May 12, A review of the call to request disconnection on May 6, 2015, does not indicate that the address was discussedHowever, our records reveal that the bill, which includes the early termination fee, was sent to [redacted] XXXXX-XXXX, with the physical address being [redacted] XXXXX-XXXX Additionally, the address listed on the Revdex.com complaint is neither of the addresses listed on your accountIt lists a PO Box and I am concerned that we still have not received accurate information Nevertheless, on July 13, 2015, I received a message from you stating that you finally received a bill at the Canton address Please contact me directly once the payment is made and I will request that the account be removed from your credit report If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
February 13, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On February 13, 2018, we received your rebuttal, dated February 12, 2018, filed with the Revdex.com You expressed dissatisfaction with your customer service experience, and with the denied damage claim I requested that MrDavid B [redacted] from the DISH Network Corporate Field Resolutions Team contact you directly As a courtesy, I applied a one-time credit of $to your account for one month of service The quality of our customers' experiences is of great importance to DISH NetworkI apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ September 11, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXX Dear Ms [redacted] : On August 28, 2015, we received your complaint, dated August 25, 2015, filed with the Better Business Bureau You expressed concern with the mail you received advertising for DISH Network service Most print advertisements, but not all, are sent by companies that sell DISH Network satellite hardware and programmingThey are independent companies that set their own policies and business procedures I placed your address on our Do Not Contact listHowever, we do not share any information with the independent companies that sell our productTherefore, we suggest that you call the contact phone number on each advertisement and request to be placed on their Do Not Contact list The United States Postal Service also has some suggestions to prevent the receipt of unwanted print advertisements: [redacted] created a "Do Not Mail" registryThe [redacted] has approximately 3,membersRegistry members are no longer allowed to be contacted by members of the [redacted] Email registration is free at www.dmachoice.orgRegistration by mail is $It takes approximately two to three months before a significant reduction in junk mail is seenThe [redacted] registry provides a partial solution; junk mail may still be received from [redacted] membersThe [redacted] contact information is as follows: [redacted] There are methods available to refuse delivery from non-governmental institutionsRequest Form 1500, Application for Listing and/or Prohibitory OrderThe form was originally created to avoid circulation of sexually-oriented mail; however, the Supreme Court ruled Form can be used to refuse all undesirable mail, including junk mailWhen submitting Form 1500, include a sample piece of junk mailIt takes days to have your address added to the listYour listing is active for five years [redacted] I hope this information will assist you If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because: I would not have incurred the cost to reinstall my cable if I would have been told that they do not carry the two channels that were my favorites I do not understand why I have to pay a charge for someone lying to me This does not seem right, and I will not be satisfied until they pay the amount that I have incurred to my cable company As of this date, I do not know what that amount is because the charge will be on my February bill[redacted] ***, with Retention, told me that when I receive my bill from my cable comany I should send her a copy of the bill and they will cover the cost I really have no idea of whom I should believe [redacted] ***