Initial Business Response / [redacted] (1000, 5, 2015/07/27) */ July 23, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On July 20, 2015, we received your complaint, dated July 17, 2015, filed with the Better Business Bureau You said that when you ordered our service you confirmed that your contract was for one year and not two yearsYou would like the one-year contract honored When we spoke by phone, I informed you that we reviewed your sales call and found that at 16:in the call you were advised of the 24-month commitment and early termination feeI advised you that although we consider the contract to be valid, I will reduce your early termination fee to $if you decide to cancel after your first year of serviceYou agreed to my resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
March 6, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On February 22, 2018, we received your complaint, dated February 21, 2018, filed with the Revdex.com You maintain that you fulfilled your 24-month commitment and you disputed that there was a remaining balance of $that was sent to collectionsYou stated that you were unsure what this amount was for Our records reveal that you chose to place your account on DISH Pause on February 4, A review of the call reveals that it was disclosed to you that placing your account on DISH Pause would extend you commitment by the number of months that it was on pauseYou were also advised that the account would automatically restart once the pause had expiredYour account was on DISH Pause from February 4, 2015, to November 24, Since you disconnected your service prior to fulfilling the 24-month commitment, you were charged a $early termination fee plus tax and when it went unpaid, the account was referred to collections When I spoke with you by telephone today, I advised you that I removed the early termination fee as an exceptionI notified collections to remove the account from your credit reportPlease allow six to eight weeks for it to be updated If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
June 2, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On May 30, 2017, we received your complaint, dated May 26, 2017, filed with the Revdex.com You stated that DISH Network has debited your husband’s (Rick [redacted] ) credit card account for charges associated with his brother-in-law’s ( [redacted] ) DISH Network accountAlthough Mr [redacted] provided his credit card account information to assist Mr [redacted] in establishing service in 2015, Mr [redacted] was under the impression that he was agreeing to a one-time chargeIn January, $was debited from Mr [redacted] ’s credit card accountYou disputed the credit card charge but the dispute was deniedWhile addressing this matter, you were advised that Mr [redacted] ’s credit card account information is being used on other DISH Network accountsYou indicated that Mr [redacted] requested that his credit card account information be removed from Mr [redacted] ’s accountYou would like a refund for the $ When we spoke today, I advised you that I was unable to confirm that any prior request was made from Mr [redacted] to remove his credit card account information from Mr [redacted] ’s accountI have now requested that the information be removedWe reviewed the payments collected from Mr [redacted] ’s credit card account for Mr [redacted] ’s DISH Network accountI agreed to refund the $and a $chargeYou accepted this resolution We reviewed the other DISH Network accounts linked to Mr [redacted] ’s credit card account information and determined that those charges were authorized If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/11/12) */ November 9, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On November 4, 2015, we received your complaint, dated November 3, 2015, filed with the Revdex.com You disputed the 24-month commitment associated with your DISH Network accountYou stated that you were provided incorrect information concerning downloading movies and internet service I attempted to reach you at (XXX) XXX-XXXX November 5, and 11, 2015, and I left three voicemails In my last message, I advised you that DISH Network has no control over Charter's installation schedule or their handling of new accountsI also informed you that our records indicate that your sales call was reviewed and no misinformation was foundYou were advised that you would receive Blockbuster @Home free for three months for streaming moviesNo mention of downloading movies was made As DISH Network has no control over Charter internet and as we found no misinformation was provided, we are unable to waive your 24-month commitment If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/11/23) */ November 17, [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 17, 2015, we received your complaint, dated November 15, 2015, filed with the Revdex.com You maintain that you were unaware that your 24-month commitment was extended when you moved, and that you did not add any additional equipment April 6, 2015, Mr [redacted] called in to set up a DISH MoDeal and to upgrade one of the Joeys to a wireless ***, which is an upgrade to equipmentA review of the call on March 31, 2015, reveals that your wife was advised of the new 24-month agreement and it was disclosed that the early termination fee would be a charge of $per month for the remaining months in the agreementI enclosed a copy of the DISH'n It Up agreement A review of the call on October 30, 2015, reveals that the first representative offered you a lower package in order to reduce your costThe commitment and early termination fee were not discussed during that conversationHe then transferred you to an account specialist when you requested disconnection The account specialist offered a $credit for six months and you accepted the offerThe commitment and early termination fee were not discussed during this conversation either When I spoke with you by telephone today, I informed you that as an exception, I reversed the $early termination fee and the $box return fees If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
February 25, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 22, 2016, we received your complaint, dated February 19, 2016, filed with the Revdex.com My attempts to reach you by phone on February 23, and 25, 2016, have been unsuccessful; however, I was able to leave two voice messagesYou said you disconnected your DISH Network account because you didn’t receive the channels you were advised that you would receiveYou requested that the early termination fee be waivedA review of your account reveals that you placed your order for our service through GoDish.com LTD (713-983-2200)I have forwarded a copy of your complaint to them for reviewIn the interest of customer service, I waived the balance on your accountIf there are further questions or concerns about this issue, please feel free to contact me at (720) 514-Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted]
February 19, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On February 15, 2016, we received your complaint, dated February 12, 2016, filed with the Revdex.com You expressed concern with the sale of your internet and TV servicesYou said you were told you would receive internet from Cox Cable and TV from DISH Network, which did not happenYou disconnected your account and you requested that we waive your early termination fee When we spoke, I said that I reviewed your sales call recording and I found that when you asked the agent if we offered internet service, he advised you it is unavailable in your areaHe then offered you service with companies that do offer internet in your areaYou were advised that Cox Cable offers internet at a speed of 15Mbps for $(I have enclosed a screenshot of Cox Cable’s website which shows that they offer the Essential package with 15Mbps for $a month)However, you told our agent that you are already with Cox Cable and that you are not interested in continuing their serviceThe agent then proceeded to offer you television service from DISH Network, which you agreed to I informed you that we consider the balance of $to be accurateHowever, I’m willing to reduce it to $in the interest of customer serviceYou declined my offer If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
Complaint: [redacted] I am rejecting this response because:Problem:Last month I had a problem with dish network which I believed had been resolved it has notI ordered internet service through dish networkWhen their technician arrived to install it I was told that internet service was not available in the area and that he was only there to install television serviceI told him immediately that I did not order or want television service and he refused to take the Television box back at the timeI immediately filed a complaint with your officeA few days later I received a call from from someone claiming to be from dish network executive office saying that I would not be charged for installation or termination of the service and I agreed to return the TV box which had not been usedThen I received the your email asking if the result had been satisfactory and I answered that it wasDish Network has now charged my credit card $for termination for disconnection of a service that I never received in the first placeCan you please help again? Product_Or_Service: internet service Account_Number: unknownDesired Outcome:DesiredSettlementID: Other (requires explanation) I am trying to have this charge removed from my credit card by my bank but would like the Revdex.com to contact them again to be sure that it gets done correctly this timeI should not be charged to disconnect a service that Dish Network failed to provided me withI am sorry but I cannot find the email to get the prior reference number Sincerely, [redacted]
April 25, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On April 19, 2016, we received your correspondence, dated April 18, 2016, filed with the Revdex.com You said that you experienced technical issues with your service over the last two years and you expressed dissatisfaction with the customer service you received You requested compensation I attempted to reach you at [redacted] on April 21, and 25, I left three voice messages Our records show that you contacted DISH Network on November 3, 2015, and February 11, I reviewed these calls and I found that our agents addressed your concerns in a professional mannerIn addition, the technical issues were resolved during the callsWhile we regret any inconvenience you may have experienced, we are unable to honor your request for compensation As a courtesy, I provided you with four free Pay-Per-View couponsPlease redeem these coupons through your online account on or before July 24, If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted]
April 6, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On April 5, 2016, we received your correspondence, dated April 4, 2016, filed with the Revdex.com You expressed concern with the increase in your programming rate, and you disputed the early termination fee When we spoke today, I advised you that your service was established under the Digital Home Advantage (DHA) promotion with a 24-month commitmentBecause you agreed to the term commitment, we provided you with a monthly discount of $for months, and the Protection Plan free for six monthsWhen the free service and credits expire, the regular price is applied A sales confirmation was emailed to you at [redacted] @rocketmail.com on March 3, (the date of sale)The email detailed the terms and conditions of the DHA promotion and the billing Our records reveal that our agents offered to downgrade your programming package to lower the monthly rateThey also offered to apply a $monthly credit to your account for months to assist with the cost of service, but you declined these options Your account was disconnected on April 4, Because the service was canceled prior to the promotional fulfillment date, an early termination fee of $was appliedThe early termination fee is valid Although no credit is warranted, an exception was made and a $credit was applied to your account, making the balance due $We ask that this balance be paid in full To avoid unreturned equipment fees, please return the leased equipment to DISH NetworkA return box with label will be delivered to your home by UPS If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, Christina Atencio Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI just want to say thank you! I have been and will continue to look for another provider simply because I do not like to be given a promise and for it to not be followed throughI understand and have been told about the promotions ending and the datesWhat you guys fail to understand it that I was told that AFTER all those promotions fell off that my bill would stay around $a monthThis was not the case and I did reinstate my account do to the early termination feeSo that being said thank you for removing that Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 12, 2015/09/25) */ September 17, Ms [redacted] XXXXX [redacted] Mngo Valley, CA XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On September 16, 2015, we received your complaint, dated September 16, 2015, filed with the Revdex.com You stated that the dishNET satellite internet service is not meeting your expectationsYou are not receiving the speed and capacity that you understood that you would receiveYou requested that the service be disconnected without penalty When we spoke today, I agreed to waive your internet early termination fee as a courtesy and scheduled your service disconnection for October 17, Our records indicate that the service was provided as promised at the time of purchase If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/11) */ April 28, Ms [redacted] Little Rock, AR Re: Revdex.com Complaint # 8255909048111881- Dear Ms [redacted] : On April 27, 2015, we received your correspondence, dated April 24, 2015, filed with the Revdex.com You expressed the following concerns: Cancelation of service Billing Return of equipment Per your request, your service was canceled on March 12, You previously subscribed to the America's Top package and DVR service with the Protection PlanThe monthly billing rate before tax and discounts is $Our records reveal that you received monthly courtesy credits of $for ten months and a monthly $credit for six monthsWhen the credits rolled off on February 3, 2015, the regular price was appliedOur records show that the billing is accuratePlease note that DISH Network does not bill for service six months in advanceI regret any confusion When we spoke today, I advised you that a refund of $was submittedPlease allow five business days for processingThis refund is for the last payment collected for service I also informed you that your model receiver is obsolete and is not required to be returned to DISH NetworkThis receiver has been removed from your account and you will not be billed for the equipmentYou accepted this resolution I regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina Atencio Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com Cherokee St Denver, CO David Laslo
Tell us why here...July 12, Ms [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On July 8, 2016, we received your complaint, dated July 6, 2016, filed with the Revdex.comYou said that you were told that your monthly rates for your DISH Network accounts would remain the same for monthsWhen we spoke, you advised me that you did not wish to discuss the issue any further so I advised you that I would provide you with a written responseA review of the call to which you referred did not reveal that you were offered a guaranteed rate for months, but you were offered a monthly credit of $for months, which was applied Your accounts have received multiple monthly adjustments and, as such, we are unable to continue providing discounted programmingWhile we sincerely regret any confusion or inconvenience, as no offer for a guaranteed rate was provided, we are unable to apply additional adjustments to your accountsIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C
June 10, Mrand Mrs [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mrand Mrs [redacted] : On June 7, 2016, we received your complaint, dated June 6, 2016, filed with the Revdex.com You said that you experienced poor customer service from the technician assigned to your account and that a previous technician caused damage to your home When we spoke, I advised you that I forwarded your concerns to our Corporate Field Resolutions Team and they opened a damage claim to investigate your complaint In addition, your concerns about the level of customer service you received were forwarded to the appropriate department for internal investigation We appreciate your feedback concerning your experience If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted]
Dear Ms [redacted] :On January 4, 2016, we received your complaint, dated December 30, 2015, filed with the Revdex.com.You maintain that you were not provided the programming which you requested and that your bill was incorrectYou requested a credit and boxes to return your leased equipment.When we spoke, I advised you that a review of your account and recorded calls and chats revealed that you were not provided incorrect information Our records indicate that you reported on July 14, 2014, that you were advised that you would receive BET with your package A review of your sales chat revealed that specific channels were not discussed, but the agent with whom you spoke offered to apply a $monthly credit for ten months to your account and upgrade your package from the America’s Top to the America’s Top You accepted this offer and the credits were applied.You contacted us on October 5, 2014, and said that the previous agent advised you that you would receive the Centric channel and you stated that you were supposed to have Blockbuster @Home free for months Although we have no record of any offer such as you described, the agent made an exception and added the Blockbuster @Home and an additional monthly $credit for months to your account.A review of your billing revealed that all offers for credit were honored but as we did not receive payment for service rendered, your account was disconnected due to nonpayment on December 31, As such, we are unable to provide further adjustments and we request that your balance be paid.Boxes were sent for your leased equipment and are scheduled to be delivered on January 6, Once the equipment is received and the unreturned equipment fees reversed, your remaining balance will consist of $for service rendered and a $early termination fee.If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri###-###-####
August 5, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On August 1, 2016, we received your correspondence, dated July 28, 2016, filed with the Revdex.com You said you were told you would receive TV, phone and internet serviceYou expressed concern, as your phone number would change, and you said that you canceled your orderYou disputed the collection attempts When we spoke today, I advised you that I made an exception and I removed the balance of $from your accountAs of August 4, 2016, your account is at a zero balancePlease allow eight weeks for processing with the credit bureaus If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST
Initial Business Response / [redacted] (1000, 10, 2015/09/18) */ September 9, Ms [redacted] XXXXX [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On August 28, 2015, we received your complaint, dated August 24, 2015, filed with the Revdex.com You maintain you were told that your monthly bill would be $and that you would receive a monthly credit of $Although you maintain that you were told that your next bill would be roughly $17.00, you received a bill for $ This account was activated under the Digital Home Advantage (DHA) 24-month agreement, which includes an early termination fee if you do not fulfill the agreementEnclosed is a copy for your review You were also enrolled in an introductory promotion that provided a $credit for monthsThis $credit reduced the America's Top price from $to $The credits expired on your February 14, 2015, billing statement DISH Network experienced a $a month price increase in February Therefore, we provided you with a $credit for the final month of the promotionThis credit is reflected on your February 14, 2015, billing statement We have no record of any contact from you on June 6, However, I reviewed the call we received on April 5, 2015, during which the $monthly credit for five months was offeredThe agent quoted you a monthly price of $before tax for the next five monthsHe informed you that the credit would appear on your next billThere was no mention of a $bill The credits are applied to your account on the 6th of each monthTherefore, the first credit appeared on your April 14, 2015, billing statementThe statement was for the amount due of $but you used the following month's credit and made a payment of only $To avoid confusion, you need to pay the amount shown on the actual billing statement Because you used the $credit that was intended for the following month's service, the May 14, 2015, billing statement reflected the regular charges Then on August 5, 2015, we received a dispute in regard to a $paymentOnce a payment is disputed, the service is automatically disconnectedAdditionally, this caused your July 14, 2015, amount due to increase from $to $97.79, and your service was interrupted Although the complete balance due should have been collected, your service was restarted with a $payment On August 14, 2015, the $was returned to us from your financial institution and your balance due was reduced to $since the funds were now back on the account Your billing is correctPlease pay the amount due on the actual billing statement Since you chose to disconnect your service on August 15, 2015, you did not fulfill the 24-month commitment and a $early termination fee (plus tax) was applied to your accountYou were charged two $box return feesHowever, I reversed the box return fees and because of the $credit, the remaining balance due is $ If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Per the rep of dish I was given a rate of per monthI was billed for in May which was paidHowever I called 6/to make a complaintI was told I would receive a $credit on next bill which would be $minus the creditInstead I was charged again with a credit which came to So I have never received the rate as the rep indicated I was promisedI have the recording which states I was to be given that rate on 4/5/So again another lieI'm not paying anything goes but $ Final Business Response / [redacted] (4000, 14, 2015/10/02) */ September 25, Ms [redacted] XXXXX [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On September 24, 2015, we received your complaint, dated September 21, 2015, filed with the Revdex.com You continue to maintain that on June 3, 2015, you were told to make a payment of $17.79, and you will only pay that amountYou claim that you were to receive a $monthly credit A review of this account does not indicate any calls on June 3, Further review of your claim reveals that during a call made on June 30, 2015, the agent informed you that your next bill would be $However, the information you were provided is incorrect, and for this I apologizeNevertheless, as previously advised, please pay the amount due on the billing statement As an exception, I submitted a refund of $ During a call we received on April 5, 2015, you were provided a $monthly credit for five monthsThe agent quoted you a monthly price of $before tax for the next five monthsHe informed you that the credit would appear on your next billBecause you only made partial payments rather than the amount shown on the billing statement, a balance carried over and your bills did not reflect the $that you were being billed Please refer to my correspondence dated September 9, 2015, as it provides details of your billing If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
February 13, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms***: On February 1, 2018, we received your complaint, dated January 31, 2018, filed with the Revdex.com You said that you experienced poor internet service and you were misinformed about dishNET internet capabilitiesYou requested that your 24-month commitment be waived When we spoke, I informed you that our records show only one call for technical assistanceIn September you contacted us stating that you could not connect to the internet The issue was resolved by changing your network password I reviewed your sales call and I found that no misinformation was given The agent never compared our internet service to that provided by other companies As you indicated, you use the internet for basic emailing and web browsingThe agent correctly advised you that GB a month would be sufficient for be that level of activity Please note that downloading and uploading video or photo files uses more data than simple text I made an exception and waived your 24-month commitment, even though our records do not reflect any ongoing technical issues or misinformation If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
October 11, Dear Ms [redacted] : On October 4, 2016, we received your complaint, dated September 30, 2016, filed with the Revdex.com You stated that you made a payment of $on your DISH Network account in errorYou spoke with a DISH Network representative and you were provided incorrect information to resolve the matterAs a result, you incurred non-sufficient funds (NSF) feesYou requested that you receive a refund for these fees When we spoke on October 4, 2016, I agreed to apply a credit to your DISH Network account for the NSF fees once I receive a copy of your bank statement confirming the chargesI received the requested support today and I applied a $credit to your DISH Network accountYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/07/27) */ July 23, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On July 20, 2015, we received your complaint, dated July 17, 2015, filed with the Better Business Bureau You said that when you ordered our service you confirmed that your contract was for one year and not two yearsYou would like the one-year contract honored When we spoke by phone, I informed you that we reviewed your sales call and found that at 16:in the call you were advised of the 24-month commitment and early termination feeI advised you that although we consider the contract to be valid, I will reduce your early termination fee to $if you decide to cancel after your first year of serviceYou agreed to my resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
March 6, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On February 22, 2018, we received your complaint, dated February 21, 2018, filed with the Revdex.com You maintain that you fulfilled your 24-month commitment and you disputed that there was a remaining balance of $that was sent to collectionsYou stated that you were unsure what this amount was for Our records reveal that you chose to place your account on DISH Pause on February 4, A review of the call reveals that it was disclosed to you that placing your account on DISH Pause would extend you commitment by the number of months that it was on pauseYou were also advised that the account would automatically restart once the pause had expiredYour account was on DISH Pause from February 4, 2015, to November 24, Since you disconnected your service prior to fulfilling the 24-month commitment, you were charged a $early termination fee plus tax and when it went unpaid, the account was referred to collections When I spoke with you by telephone today, I advised you that I removed the early termination fee as an exceptionI notified collections to remove the account from your credit reportPlease allow six to eight weeks for it to be updated If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
June 2, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On May 30, 2017, we received your complaint, dated May 26, 2017, filed with the Revdex.com You stated that DISH Network has debited your husband’s (Rick [redacted] ) credit card account for charges associated with his brother-in-law’s ( [redacted] ) DISH Network accountAlthough Mr [redacted] provided his credit card account information to assist Mr [redacted] in establishing service in 2015, Mr [redacted] was under the impression that he was agreeing to a one-time chargeIn January, $was debited from Mr [redacted] ’s credit card accountYou disputed the credit card charge but the dispute was deniedWhile addressing this matter, you were advised that Mr [redacted] ’s credit card account information is being used on other DISH Network accountsYou indicated that Mr [redacted] requested that his credit card account information be removed from Mr [redacted] ’s accountYou would like a refund for the $ When we spoke today, I advised you that I was unable to confirm that any prior request was made from Mr [redacted] to remove his credit card account information from Mr [redacted] ’s accountI have now requested that the information be removedWe reviewed the payments collected from Mr [redacted] ’s credit card account for Mr [redacted] ’s DISH Network accountI agreed to refund the $and a $chargeYou accepted this resolution We reviewed the other DISH Network accounts linked to Mr [redacted] ’s credit card account information and determined that those charges were authorized If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/11/12) */ November 9, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On November 4, 2015, we received your complaint, dated November 3, 2015, filed with the Revdex.com You disputed the 24-month commitment associated with your DISH Network accountYou stated that you were provided incorrect information concerning downloading movies and internet service I attempted to reach you at (XXX) XXX-XXXX November 5, and 11, 2015, and I left three voicemails In my last message, I advised you that DISH Network has no control over Charter's installation schedule or their handling of new accountsI also informed you that our records indicate that your sales call was reviewed and no misinformation was foundYou were advised that you would receive Blockbuster @Home free for three months for streaming moviesNo mention of downloading movies was made As DISH Network has no control over Charter internet and as we found no misinformation was provided, we are unable to waive your 24-month commitment If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/11/23) */ November 17, [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 17, 2015, we received your complaint, dated November 15, 2015, filed with the Revdex.com You maintain that you were unaware that your 24-month commitment was extended when you moved, and that you did not add any additional equipment April 6, 2015, Mr [redacted] called in to set up a DISH MoDeal and to upgrade one of the Joeys to a wireless ***, which is an upgrade to equipmentA review of the call on March 31, 2015, reveals that your wife was advised of the new 24-month agreement and it was disclosed that the early termination fee would be a charge of $per month for the remaining months in the agreementI enclosed a copy of the DISH'n It Up agreement A review of the call on October 30, 2015, reveals that the first representative offered you a lower package in order to reduce your costThe commitment and early termination fee were not discussed during that conversationHe then transferred you to an account specialist when you requested disconnection The account specialist offered a $credit for six months and you accepted the offerThe commitment and early termination fee were not discussed during this conversation either When I spoke with you by telephone today, I informed you that as an exception, I reversed the $early termination fee and the $box return fees If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
February 25, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 22, 2016, we received your complaint, dated February 19, 2016, filed with the Revdex.com My attempts to reach you by phone on February 23, and 25, 2016, have been unsuccessful; however, I was able to leave two voice messagesYou said you disconnected your DISH Network account because you didn’t receive the channels you were advised that you would receiveYou requested that the early termination fee be waivedA review of your account reveals that you placed your order for our service through GoDish.com LTD (713-983-2200)I have forwarded a copy of your complaint to them for reviewIn the interest of customer service, I waived the balance on your accountIf there are further questions or concerns about this issue, please feel free to contact me at (720) 514-Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted]
February 19, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On February 15, 2016, we received your complaint, dated February 12, 2016, filed with the Revdex.com You expressed concern with the sale of your internet and TV servicesYou said you were told you would receive internet from Cox Cable and TV from DISH Network, which did not happenYou disconnected your account and you requested that we waive your early termination fee When we spoke, I said that I reviewed your sales call recording and I found that when you asked the agent if we offered internet service, he advised you it is unavailable in your areaHe then offered you service with companies that do offer internet in your areaYou were advised that Cox Cable offers internet at a speed of 15Mbps for $(I have enclosed a screenshot of Cox Cable’s website which shows that they offer the Essential package with 15Mbps for $a month)However, you told our agent that you are already with Cox Cable and that you are not interested in continuing their serviceThe agent then proceeded to offer you television service from DISH Network, which you agreed to I informed you that we consider the balance of $to be accurateHowever, I’m willing to reduce it to $in the interest of customer serviceYou declined my offer If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
Complaint: [redacted] I am rejecting this response because:Problem:Last month I had a problem with dish network which I believed had been resolved it has notI ordered internet service through dish networkWhen their technician arrived to install it I was told that internet service was not available in the area and that he was only there to install television serviceI told him immediately that I did not order or want television service and he refused to take the Television box back at the timeI immediately filed a complaint with your officeA few days later I received a call from from someone claiming to be from dish network executive office saying that I would not be charged for installation or termination of the service and I agreed to return the TV box which had not been usedThen I received the your email asking if the result had been satisfactory and I answered that it wasDish Network has now charged my credit card $for termination for disconnection of a service that I never received in the first placeCan you please help again? Product_Or_Service: internet service Account_Number: unknownDesired Outcome:DesiredSettlementID: Other (requires explanation) I am trying to have this charge removed from my credit card by my bank but would like the Revdex.com to contact them again to be sure that it gets done correctly this timeI should not be charged to disconnect a service that Dish Network failed to provided me withI am sorry but I cannot find the email to get the prior reference number Sincerely, [redacted]
April 25, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On April 19, 2016, we received your correspondence, dated April 18, 2016, filed with the Revdex.com You said that you experienced technical issues with your service over the last two years and you expressed dissatisfaction with the customer service you received You requested compensation I attempted to reach you at [redacted] on April 21, and 25, I left three voice messages Our records show that you contacted DISH Network on November 3, 2015, and February 11, I reviewed these calls and I found that our agents addressed your concerns in a professional mannerIn addition, the technical issues were resolved during the callsWhile we regret any inconvenience you may have experienced, we are unable to honor your request for compensation As a courtesy, I provided you with four free Pay-Per-View couponsPlease redeem these coupons through your online account on or before July 24, If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted]
April 6, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On April 5, 2016, we received your correspondence, dated April 4, 2016, filed with the Revdex.com You expressed concern with the increase in your programming rate, and you disputed the early termination fee When we spoke today, I advised you that your service was established under the Digital Home Advantage (DHA) promotion with a 24-month commitmentBecause you agreed to the term commitment, we provided you with a monthly discount of $for months, and the Protection Plan free for six monthsWhen the free service and credits expire, the regular price is applied A sales confirmation was emailed to you at [redacted] @rocketmail.com on March 3, (the date of sale)The email detailed the terms and conditions of the DHA promotion and the billing Our records reveal that our agents offered to downgrade your programming package to lower the monthly rateThey also offered to apply a $monthly credit to your account for months to assist with the cost of service, but you declined these options Your account was disconnected on April 4, Because the service was canceled prior to the promotional fulfillment date, an early termination fee of $was appliedThe early termination fee is valid Although no credit is warranted, an exception was made and a $credit was applied to your account, making the balance due $We ask that this balance be paid in full To avoid unreturned equipment fees, please return the leased equipment to DISH NetworkA return box with label will be delivered to your home by UPS If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, Christina Atencio Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI just want to say thank you! I have been and will continue to look for another provider simply because I do not like to be given a promise and for it to not be followed throughI understand and have been told about the promotions ending and the datesWhat you guys fail to understand it that I was told that AFTER all those promotions fell off that my bill would stay around $a monthThis was not the case and I did reinstate my account do to the early termination feeSo that being said thank you for removing that Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 12, 2015/09/25) */ September 17, Ms [redacted] XXXXX [redacted] M
ngo Valley, CA XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On September 16, 2015, we received your complaint, dated September 16, 2015, filed with the Revdex.com You stated that the dishNET satellite internet service is not meeting your expectationsYou are not receiving the speed and capacity that you understood that you would receiveYou requested that the service be disconnected without penalty When we spoke today, I agreed to waive your internet early termination fee as a courtesy and scheduled your service disconnection for October 17, Our records indicate that the service was provided as promised at the time of purchase If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/11) */ April 28, Ms [redacted] Little Rock, AR Re: Revdex.com Complaint # 8255909048111881- Dear Ms [redacted] : On April 27, 2015, we received your correspondence, dated April 24, 2015, filed with the Revdex.com You expressed the following concerns: Cancelation of service Billing Return of equipment Per your request, your service was canceled on March 12, You previously subscribed to the America's Top package and DVR service with the Protection PlanThe monthly billing rate before tax and discounts is $Our records reveal that you received monthly courtesy credits of $for ten months and a monthly $credit for six monthsWhen the credits rolled off on February 3, 2015, the regular price was appliedOur records show that the billing is accuratePlease note that DISH Network does not bill for service six months in advanceI regret any confusion When we spoke today, I advised you that a refund of $was submittedPlease allow five business days for processingThis refund is for the last payment collected for service I also informed you that your model receiver is obsolete and is not required to be returned to DISH NetworkThis receiver has been removed from your account and you will not be billed for the equipmentYou accepted this resolution I regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina Atencio Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com Cherokee St Denver, CO David Laslo
Tell us why here...July 12, Ms [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On July 8, 2016, we received your complaint, dated July 6, 2016, filed with the Revdex.comYou said that you were told that your monthly rates for your DISH Network accounts would remain the same for monthsWhen we spoke, you advised me that you did not wish to discuss the issue any further so I advised you that I would provide you with a written responseA review of the call to which you referred did not reveal that you were offered a guaranteed rate for months, but you were offered a monthly credit of $for months, which was applied Your accounts have received multiple monthly adjustments and, as such, we are unable to continue providing discounted programmingWhile we sincerely regret any confusion or inconvenience, as no offer for a guaranteed rate was provided, we are unable to apply additional adjustments to your accountsIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C
June 10, Mrand Mrs [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mrand Mrs [redacted] : On June 7, 2016, we received your complaint, dated June 6, 2016, filed with the Revdex.com You said that you experienced poor customer service from the technician assigned to your account and that a previous technician caused damage to your home When we spoke, I advised you that I forwarded your concerns to our Corporate Field Resolutions Team and they opened a damage claim to investigate your complaint In addition, your concerns about the level of customer service you received were forwarded to the appropriate department for internal investigation We appreciate your feedback concerning your experience If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted]
Dear Ms [redacted] :On January 4, 2016, we received your complaint, dated December 30, 2015, filed with the Revdex.com.You maintain that you were not provided the programming which you requested and that your bill was incorrectYou requested a credit and boxes to return your leased equipment.When we spoke, I advised you that a review of your account and recorded calls and chats revealed that you were not provided incorrect information Our records indicate that you reported on July 14, 2014, that you were advised that you would receive BET with your package A review of your sales chat revealed that specific channels were not discussed, but the agent with whom you spoke offered to apply a $monthly credit for ten months to your account and upgrade your package from the America’s Top to the America’s Top You accepted this offer and the credits were applied.You contacted us on October 5, 2014, and said that the previous agent advised you that you would receive the Centric channel and you stated that you were supposed to have Blockbuster @Home free for months Although we have no record of any offer such as you described, the agent made an exception and added the Blockbuster @Home and an additional monthly $credit for months to your account.A review of your billing revealed that all offers for credit were honored but as we did not receive payment for service rendered, your account was disconnected due to nonpayment on December 31, As such, we are unable to provide further adjustments and we request that your balance be paid.Boxes were sent for your leased equipment and are scheduled to be delivered on January 6, Once the equipment is received and the unreturned equipment fees reversed, your remaining balance will consist of $for service rendered and a $early termination fee.If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri###-###-####
August 5, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On August 1, 2016, we received your correspondence, dated July 28, 2016, filed with the Revdex.com You said you were told you would receive TV, phone and internet serviceYou expressed concern, as your phone number would change, and you said that you canceled your orderYou disputed the collection attempts When we spoke today, I advised you that I made an exception and I removed the balance of $from your accountAs of August 4, 2016, your account is at a zero balancePlease allow eight weeks for processing with the credit bureaus If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST
Initial Business Response / [redacted] (1000, 10, 2015/09/18) */ September 9, Ms [redacted] XXXXX [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On August 28, 2015, we received your complaint, dated August 24, 2015, filed with the Revdex.com You maintain you were told that your monthly bill would be $and that you would receive a monthly credit of $Although you maintain that you were told that your next bill would be roughly $17.00, you received a bill for $ This account was activated under the Digital Home Advantage (DHA) 24-month agreement, which includes an early termination fee if you do not fulfill the agreementEnclosed is a copy for your review You were also enrolled in an introductory promotion that provided a $credit for monthsThis $credit reduced the America's Top price from $to $The credits expired on your February 14, 2015, billing statement DISH Network experienced a $a month price increase in February Therefore, we provided you with a $credit for the final month of the promotionThis credit is reflected on your February 14, 2015, billing statement We have no record of any contact from you on June 6, However, I reviewed the call we received on April 5, 2015, during which the $monthly credit for five months was offeredThe agent quoted you a monthly price of $before tax for the next five monthsHe informed you that the credit would appear on your next billThere was no mention of a $bill The credits are applied to your account on the 6th of each monthTherefore, the first credit appeared on your April 14, 2015, billing statementThe statement was for the amount due of $but you used the following month's credit and made a payment of only $To avoid confusion, you need to pay the amount shown on the actual billing statement Because you used the $credit that was intended for the following month's service, the May 14, 2015, billing statement reflected the regular charges Then on August 5, 2015, we received a dispute in regard to a $paymentOnce a payment is disputed, the service is automatically disconnectedAdditionally, this caused your July 14, 2015, amount due to increase from $to $97.79, and your service was interrupted Although the complete balance due should have been collected, your service was restarted with a $payment On August 14, 2015, the $was returned to us from your financial institution and your balance due was reduced to $since the funds were now back on the account Your billing is correctPlease pay the amount due on the actual billing statement Since you chose to disconnect your service on August 15, 2015, you did not fulfill the 24-month commitment and a $early termination fee (plus tax) was applied to your accountYou were charged two $box return feesHowever, I reversed the box return fees and because of the $credit, the remaining balance due is $ If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Per the rep of dish I was given a rate of per monthI was billed for in May which was paidHowever I called 6/to make a complaintI was told I would receive a $credit on next bill which would be $minus the creditInstead I was charged again with a credit which came to So I have never received the rate as the rep indicated I was promisedI have the recording which states I was to be given that rate on 4/5/So again another lieI'm not paying anything goes but $ Final Business Response / [redacted] (4000, 14, 2015/10/02) */ September 25, Ms [redacted] XXXXX [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On September 24, 2015, we received your complaint, dated September 21, 2015, filed with the Revdex.com You continue to maintain that on June 3, 2015, you were told to make a payment of $17.79, and you will only pay that amountYou claim that you were to receive a $monthly credit A review of this account does not indicate any calls on June 3, Further review of your claim reveals that during a call made on June 30, 2015, the agent informed you that your next bill would be $However, the information you were provided is incorrect, and for this I apologizeNevertheless, as previously advised, please pay the amount due on the billing statement As an exception, I submitted a refund of $ During a call we received on April 5, 2015, you were provided a $monthly credit for five monthsThe agent quoted you a monthly price of $before tax for the next five monthsHe informed you that the credit would appear on your next billBecause you only made partial payments rather than the amount shown on the billing statement, a balance carried over and your bills did not reflect the $that you were being billed Please refer to my correspondence dated September 9, 2015, as it provides details of your billing If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
February 13, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms***: On February 1, 2018, we received your complaint, dated January 31, 2018, filed with the Revdex.com You said that you experienced poor internet service and you were misinformed about dishNET internet capabilitiesYou requested that your 24-month commitment be waived When we spoke, I informed you that our records show only one call for technical assistanceIn September you contacted us stating that you could not connect to the internet The issue was resolved by changing your network password I reviewed your sales call and I found that no misinformation was given The agent never compared our internet service to that provided by other companies As you indicated, you use the internet for basic emailing and web browsingThe agent correctly advised you that GB a month would be sufficient for be that level of activity Please note that downloading and uploading video or photo files uses more data than simple text I made an exception and waived your 24-month commitment, even though our records do not reflect any ongoing technical issues or misinformation If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
October 11, Dear Ms [redacted] : On October 4, 2016, we received your complaint, dated September 30, 2016, filed with the Revdex.com You stated that you made a payment of $on your DISH Network account in errorYou spoke with a DISH Network representative and you were provided incorrect information to resolve the matterAs a result, you incurred non-sufficient funds (NSF) feesYou requested that you receive a refund for these fees When we spoke on October 4, 2016, I agreed to apply a credit to your DISH Network account for the NSF fees once I receive a copy of your bank statement confirming the chargesI received the requested support today and I applied a $credit to your DISH Network accountYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####