Deckers Brands

As a one time courtesy Teva can order the Riva shoes for you from
REI. Please visit their site and confirm that they have the color
and size you want is available. Respond with that information
as well as a good shipping address and we can get that order
placed for you. I hope this helps. Have a great day!

Perfect, we have placed an order for you. The order
number is 11681646. You will also receive an order
confirmation email as well. I hope this helps. Have
a wonderful day!

I certainly apologize for the confusion. I do see that the letterA was ordered with the custom boot. As a one time courtesy
we can go ahead and send you the P charm. It will be mailed
with UPS tracking number 1Z9063AR[redacted]6. I hope this 
helps. Have a...

wonderful day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10958314, and find that this resolution is satisfactory to me.
Regards,
D[redacted]

I certainly apologize for the defective product you have received. I will definitely pass this along to our warehouse so they can inspect the shoes and have better quality control. As for the refund of $24.00, that should be processed today and you should see that in your bank account within 3...

business days. If you have any issues, you can reference the ticket number 2775410. I hope this helps. Have a wonderful day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11298083, and find that this resolution is satisfactory to me. 
I'm thankful that I can finally receive a replacement.
[redacted] Drive
Ramsey, NJ 07446
Regards,
K[redacted]

We are sending a new pair of boots to the customer.

I've twice attempted to reach this company regarding a defect in the (supposed) UGG boots purchased by my daughter but have NEVER even received a reply. Scam.

I certainly apologize for the delay in receiving your exchange. I do see thepackage was sent back on January 4th. I would be happy to process your
exchange however I am not sure what you are requesting. Please reply with
the item, color, and size that you want. I hope this...

helps. Have a great day!

Complaint: 10942405
I am rejecting this response because: I did submit  my proof of purchase. I am very upset with how my husband  and I have been treated by UGGS.com  representative. 
At the is point I need a higher management to reach out to me directly. 
I have sent all of  the requested information (receipts and pictures). 
Regards,
[redacted] J[redacted]

Complaint: 10984717
I am rejecting this response because:
This was their third story.  They originally told me that I was out of the date range for returns and warranty.  I had to explain repeatedly that I had started the process well within the 12 month range of the purchase.  Then they told me, after sending them multiple pictures because they returned my boots without even examining them, that the boots were purchased in 2004.  Then in their final emails they said that we bought them from a dummy website.  My husband is an engineer physicist and knows his way around the Internet pretty.  I seriously doubt he would have purchased off of a dummy website and paid the full retail amount.  Their detailed explanation about the tags was never relayed to me either. 
Regards,
A[redacted]

I am sorry for the inconvenience that these shoes have caused. I wantto go ahead and offer to send you a replacement pair free of charge asa one time courtesy. I just need to know which color and size in the Northwater,as well as a shipping address. Also, for future reference,...

contact us as soon asyou notice the defect as our warranty is good for one year from the date ofpurchase. I hope this helps. Have a wonderful day!

Complaint: 10942405
I am rejecting this response because:
Regards,
[redacted] J[redacted]
Good Evening,
Yes, they were given as gift last Christmas from my sister in law. I don't understand how this an discrepancy. We communicated that the representative before ever shipping them back.
I receive a letter stating UGGS were unable to process the warranty since the tag indicated they were purchased in 2012; later your representative realized that was not the class.
I have expressed thoroughly how I would like this matter to be rectify; I would like a resolution before the end of the week. Considering all that has transpired my husband and I are not asking for a lot.
 
Respectfully,
 
Marie & Jerald J[redacted]

Unfortunately, we missed a step updating the Revdex.com side and resolved internally w/the customer. Deckers Outdoor Corporation

I certainly apologize for the confusion that this has caused. Unfortunately there is no possible wayto mail a check. That is something UGG Australia does not do. As a one time courtesy , I can get the 
$100 site credit refunded to the credit card ending in 3671. I want to verify...

if that will be okay with you? 
I hope this helps. Have a wonderful day!

I certainly understand the your frustration. I have been in contact with
the corporate liaison and she is very well aware of the situation.  The
label that was created will go to her directly. They are willing to replace
them, however they must be sent in. I hope this helps. Have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10877231, and find that this resolution is satisfactory to me.
I would like to make a quick note that it was a damage exchange for same item. I would like the bailey button triple chestnut in a size 7. 
Please ship to.  M[redacted] 
  [redacted]e Rd 
  Greenville, MI 48838
I just want to say thank you so much for finally taking care of this situation for me, I very much appreciate it! 
Regards,
M[redacted]

We would like to honor the exchange as a one time courtesy. The reason a shipping receiptwas asked for in the beginning, was because we needed to verify that it was received at the
warehouse. However at this point, we would like to get you taken care of. It looks...

like 
chesnut Bailey Button Triplet was sent in. Which color and size would you like? Also,
what is a good shipping address to send the replacement to?

I certainly apologize for the issues you have experienced dealing with the customerservice. Unfortunately you will need to work it out with the store that the item was
purchased from directly. The online UGG Australia customer service will not have this
order in their system...

if the order was placed in the store. There are two separate systems.
Now if you see the tracking showing delivered to Camarillo, that is where the UGG Australia
warehouses are located. You should be able to be refunded, but again, you will need to work
that out with the store they were purchased from. I hope this helps. Have a great day!

Review: On 10/24/14 I placed an order for the Scarlett Chesnut boots (order # 09791594) the order was shipped and the delivery address was [redacted] park avenue which is my job address. The boots were to be delivered on 10/31/14. On 10/31/14 I noticed late afternoon I had not received my package. I checked the delivery status and it stated the package was delivered. I asked everyone on my job had they seen a package for me and I was told I didn't receive a package that day. I contacted ugg that day and conducted an online chat with a representative named [redacted]. I explained the situation to her. She stated that due to the package being signed for UPS would be conducting an investigation. But in the mean time I would be shipped a replacement item because the shipping issues wasn't my fault (the replacement (order number is 09849235). From 10/31-11-4 I waited for a shipping confirmation for my new order. I even spoke to a couple of reps and was assured my package was being shipped. By 11/5/14 my new shipment still hadn't been shipped. I contacted ugg via online chat. I was told by a representative named Alexis C. that the new order was made in error by [redacted] and that they couldn't send me a new item until UPS finished their investigation. But I have an email from her assuring me that regardless of the outcome that I would receive a replacement shipment. The next day [redacted] emailed me to give me an update and told me that by friday 11/14/14 that the ups investigation would be completed and led me to believe that I would be receiving a replacement package. I contacted her today 11/17/14 and asked her what was the status of the situation. I received an email from her stating that she called ups and that since the package was signed for and the driver stated he delivered it they would not honor my claim. And told me there was nothing ugg could do. Now all of this was known when I put the claim in initially. Further more how does the driver remember who signed for a package over a month ago?Desired Settlement: I have been a loyal ugg customer for over a year. I have spent thousands of dollars on their products since becoming a customer. I do not want a refund. I would like the product that I originally ordered replaced. I would also like it shipped to an alternative address so that this will not happen again. As I stated before I am a loyal customer and I hate I had to take it this far. I would like them to treat me as a valued customer and honor what their representative told me they would do.

Business

Response:

We are sending a new pair of boots to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10310993, and find that this resolution is satisfactory to me.

Regards,