Deckers Brands

The item in question, the Womens Esplanade, in Chocolate, size 6.5, was purchased through our website, with order number 07507181, on September 27, 2013. It was paid for entirely with a website credit, number 6[redacted]. The Esplanade, in Chocolate, size 6.5,...

was returned to us and processed as return order 07507181_RT on October 14, 2013. The item was refunded to the same website credit in the amount of $313.73, which includes sales tax. The website credit in question has been used on other transactions since the refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10226007, and find that this resolution is satisfactory to me.
Regards,
[redacted]
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I do apologize for the delay in receiving your site credit. I wasable to speak with the people that create the credits and get
it made. You can use it on the website or at any UGG Australia
concept store. I hope this helps. Have a wonderful day!
Site...

Credit: 6[redacted]
CVD: 9520
Balance: $168.76

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Deckers Outdoor Corporation takes complaints very seriously.  Upon first learning of the consumer’s complaint,
Deckers conducted an investigation. 
Deckers’ investigation revealed the [redacted] boot underwent waterproof
materials and seam seal testing at a SATRA certified laboratory and
successfully passed the industry standard tests FST-08 and FST-09.  These tests include a static water resistant
test in which the shoe is in water for 4 hours and a waterproof flex test in
which the shoe is flexed 15,000 times while in water.  Deckers complies with all labeling laws and
stands behind each and every product that it makes.

Complaint: 10978919
I am rejecting this response because: They should be refund now rather than wait for receiving the returnned item. To return the incorrect item will take too long.  It is unreasonable for me to take the risks.
Regards,
W[redacted]

I certainly apologize for the inconvenience that this has caused. I dosee UGG Australia has submitted the request to get you the care kit.
As for the boots, they will need to be sent in for warranty. I would be
happy to email you a prepaid return label that you can use to...

send
back to UGG. Once they receive the item they would be able to get
you a new pair assuming you are covered under warranty. A UPS
label will be emailed to you so lookout for that. I hope this helps.
Have a great day!

I am very sorry for the inconvenience that this has caused. We candefinitely get you refunded for your order. We do need you to return
the incorrect pair and we would be happy to reimburse the return
shipping cost. You can email [email protected] a copy...

of
the receipt with the return tracking number in order to get you refunded.
I hope this helps. Have a wonderful day!

Complaint: 11014830
I am rejecting this response because: I was not treated nice by customer service. as a courtrsey I asked for the 20%, discount, and the  free cleaning kit that was being offered during the holiday season. Not unreasonable request for a return that took almost 2 months
Regards,
R[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11143856, and find that this resolution is satisfactory to me.
However, I would like to say that I do not appreciate the lack of concern for an entire month, and am offended that they consider replacing an item that I PAID for a "courtesy", as if I am lying about being charged for 2 pair of shoes and only receiving ONE PAIR.  I am not a liar, nor am I  concerned with what UPS said bc they told me the same thing, adding in that there was ONE box sent from the company to be delivered that day. I saw my receptionist sign for that package in front of me, with her bringing to my attention that this package couldn't possibly be the only one.  That ONE box was only big enough to hold ONE shoe box. Obviously, if I am bothering to make a complaint about an item that I had not received with my original order...this should be seen as a mistake on the part of either the company for issuing identical tracking numbers for 2 different items  as well as NOT following up with me as a customer, or UPS for hiring thieves.  Maybe, just maybe not having the brand logo on the delivery package itself will prevent these mishaps from happening to anyone else IF it had been stolen or lost.   I will not be doing business with either after this is over.  Thanks for finally doing something about a mistake that I, the customer, had nothing to do with!  
Regards,
L[redacted]

Again, I apologize for the inconvenience that this has caused. Unfortunately we cannot
authenticate products over chat or calls, however I do understand where you are coming
from. We would be happy to refund $30.00 for the inconvenience. An agent will contact
you to obtain credit card information to process the refund. I hope this helps. Have a 
great day!

I certainly apologize for the inconvenience that this has caused.Unfortunately the Riva is no longer on the Teva website. You
will need to choose an item that is available on the website
and we would be happy to send it to you free of charge for
the delay. You are...

more than welcome to use the site credits
as you see fit. I hope this helps. Have a wonderful day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10307741, and find that this resolution is satisfactory to me.
Regards, [redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10310993, and find that this resolution is satisfactory to me.
Regards, [redacted]...

[redacted]

We are reaching out to customer.

Unfortunately, we missed a step updating the Revdex.com side and resolved internally w/the customer. Deckers...

Outdoor Corporation

I am very sorry to hear about the inconvenience that this has caused.I do see your original order has been refunded in full for $174.90. It
can take approximately 1-3 business days to see in your account.
I also see that a new order was placed and shipped with UPS...

tracking
number 1Z99WA8[redacted]98. As a one time courtesy I can offer
20% off a future single item order due to the hassle and inconvenience
that this order caused. Unfortunately I do not have a code to provide so
the discount will be in your notes. In order to take advantage of the discount,
you will need to call in to the customer service line and place an order. Just
reference that this discount was offered and provide your email. The agent
will see it in your notes. I hope this helps. Have a wonderful day!

We certainly do apologize for the inconvenience that this has caused. Weare going to get you refunded the $467.32. If you would like to purchase
a custom product, I would recommend using a non-Paypal payment. Also,
as a one time courtesy we would like to offer a 20% off...

discount on a single
item purchase. This does exclude the customization option. If you would like
to take advantage of this offer, feel free to call our customer service number
at ###-###-#### and an agent can apply 20% off on your order. We hope
this helps. Have a wonderful day!

Again, I do apologize it defaulted to the refund. At this point, we cannot get
your boots back. It appears Amazon does have the Dayle in black size 6.5 
available. As a one time courtesy, we can place an order through Amazon
if this is a boot you want. Please respond with a good shipping address
if you would would like us to place this order.

I certainly apologize for the frustration that this has caused. It looks likeyou have two site credits available. I will provide both below. I hope this
helps. Have a wonderful day!
Site Credit: 6[redacted] 
CVD:...

9800
Balance: $49.00
Site Credit: 6[redacted] 
CVD: 6000
Balance: $119.76

I certainly apologize for the inconvenience that this has caused. I would like to get this issue resolved, however I do need some information. Would you be able to provide a picture of the receipt for these boots? Also I want to verify if they are indeed counterfeit or not. I need pictures of the...

boots, soles, and there should be a tag on the inside of the boot as well. You can email me at [email protected] and I would be happy to evaluate these pictures for you and see if we can provide a solution. I hope you have a great day!