Deckers Brands

I bought a pair of Hoka One One shoes and the lining has torn on both shoes after less than a month. I am based in the UK but out of the country for an extended period. I have provided them with photos but they are refusing to replace the shoes and insisting that I return them (at a significant cost to me even thought they are offering a small credit towards courier charges) or send them back when I am back in the UK which is after about 6 months. Their agents are totally inflexible and seem unwilling to acknowledge that the problem is the quality of their shoes. They are implying that I have damaged the shoes on purpose!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11017528, and find that this resolution is satisfactory to me I received the letter "P" today via UPSThis matter has been resolvedThanks Regards, P [redacted] ***

face="Times New Roman"> Deckers Outdoor Corporation takes complaints very seriously Upon first learning of the consumer’s complaint, Deckers conducted an investigation Deckers’ investigation revealed the *** boot underwent waterproof materials and seam seal testing at a SATRA certified laboratory and successfully passed the industry standard tests FST-and FST- These tests include a static water resistant test in which the shoe is in water for hours and a waterproof flex test in which the shoe is flexed 15,times while in water Deckers complies with all labeling laws and stands behind each and every product that it makes

I apologize for the confusionIt looks like the boots were denied outside the warranty They were sent back to you with UPS tracking number 1Z99WA [redacted] 747, however there was an issue with the address and they were returned to our warehouse againAs a one time courtesy, I will submit a request to get you a site credit in the amount of $You should receive that site credit in youremail within 3-business daysI hope this helpsHave a great day!

We are reaching out to the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10226007, and find that this resolution is satisfactory to me Regards, [redacted] />

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10310993, and find that this resolution is satisfactory to me Regards, [redacted] [redacted]

I certainly do apologize for the delay in receiving your priceadjustmentTypically we do not adjust prices unless you are within business days of the purchaseAs a one time courtesy we have processed that refund for youYou can expect the $in your account within 1-business daysI hope this helpsHappy holidays!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11298083, and find that this resolution is satisfactory to me I'm thankful that I can finally receive a replacement [redacted] Drive Ramsey, NJ Regards, K [redacted]

We are responding to the customer directly to resolve this issue

I had my oil change done at Tire & Auto Master My car started smoking I pop the hood, to see oil every where and oil cap is missing Took car back up there they could find my oil cap so they put one on there The owner talked to me very rude I think if I was a man he would not have been talking to me like that Didn't apologize or anything told his workers to get my car out of there I will not be doing business with him any more and I will spread the word of how I was treated and the poor service I received

I will need a bank statement or receipt so we can verify that they were purchased from an authorized retailerWithout it, unfortunately, these boots are denied as they have signs of being a counterfeit productYou may view more counterfeit info http://counterfeit.uggaustralia.comI apologize for any inconvenience that this has causedHave a great day!

Dear Ms***We resolved your complaint within the refund policy based on the information provided to you.If you wish to receive itemized information regarding your refund(s), please email [redacted] @deckers.com.Sincerely, [redacted] ***UGG Australia

Do NOT purchase Uggs from this vendor! I purchased directy from the Uggs website and got to do business with this company I am very close to calling the police, as they conduct business in a completely unprofessional manner and have fradulently deducted my card multiple times! I have spent over hours on the phone with the three different companies they answer the phone as, and each assure me they will refund, but never do

Complaint: I am rejecting this response because: I wasn't given any options as to how I would like to proceed when I sent the boots back to you If it had not defaulted to a return, my boots could have been sent back to me Regards, K [redacted]

Again, I do apologize it defaulted to the refundAt this point, we cannot get your boots backIt appears Amazon does have the Dayle in black size availableAs a one time courtesy, we can place an order through Amazon if this is a boot you wantPlease respond with a good shipping address if you would would like us to place this order

As a one time courtesy Teva can order the Riva shoes for you from REIPlease visit their site and confirm that they have the color and size you want is availableRespond with that information as well as a good shipping address and we can get that order placed for youI hope this helpsHave a great day!

Complaint: I am rejecting this response because:I have filed numerous reports about this companyI have contacted the company they have not responded to any of my requestI have endured enormous strains because of this company’s negligenceWhen I filed a complaint with the Revdex.com I expected that you would not only investigate my claims but actually hold this company liable for the factual data that I presentedThis company has broken numerous federal and state laws by labeling their products and containers with and misleading information which has led to my continued distressThis company has since done nothing to ensure that the qualities of their products are fit for American consumer pets let along humansTo have a multimillion dollar corporation continue to produce impure products and nothing be done about it is totally unacceptable Regards, [redacted]

I certainly apologize for the hassle that this order has causedI have submitted therequest to get you refunded and it has been completedYou can expect to see your refund in your account in 1-business daysThe reference number is 5665DC[redacted] D3355FI hope this helpsHave a wonderful day!

Complaint: I am rejecting this response because: Regards, [redacted] J [redacted] Good Evening, Yes, they were given as gift last Christmas from my sister in lawI don't understand how this an discrepancyWe communicated that the representative before ever shipping them back I receive a letter stating UGGS were unable to process the warranty since the tag indicated they were purchased in 2012; later your representative realized that was not the classI have expressed thoroughly how I would like this matter to be rectify; I would like a resolution before the end of the weekConsidering all that has transpired my husband and I are not asking for a lot Respectfully, Marie & Jerald J***