Deckers Brands

I certainly apologize for the inconvenience that this has causedI dosee the investigation for the missing item was started and UPS confirmed
that it was deliveredAs a one time courtesy I will go ahead and send out
a replacement for you free of chargeThe new order
number is 1***I hope this helpsHave a great day!

We refunded the disputed amount

Emailed the customer and gave him a prepaid return label

Complaint:
I am rejecting this response because:
I'm actually not rejecting the solution, I just need an answer to my other questionAre they willing to either refund the purchase price (gift card is fine, I'll just order the boots from you next winter) or replace the boots in another size? I am not looking for a free pair of boots hereI will just repeat what I said before: I cannot leave my daughter without boots this winter and I do not believe in a child owning two pair of boots every winterIt's wasteful and unnecessary.
If I mail these boots in without a replacement in hand, I'll be forced to purchase another pair of boots for her to wear in the meantimeIf I have to purchase another pair of boots for her, she will have what she needs for the rest of this winterThus, I won't need her UGGs for the rest of this winterI will, however, need a pair for her next year, because as I'm sure you're aware, kids growRapidlyMeaning the boots I buy for her now probably won't fit her next yearLikewise, by the time I get her UGGs back, I'll likely only get one more month use out of them before she outgrows themI'm already frustrated enough that she's had limited use of them this winter because for the first month that I was waiting on the care kit and repeatedly asking for it, I wouldn't let her wear themBut when it started snowing and got really cold, I couldn't let her wait for that care kit any longer.
I can offer a third acceptable solutionI'll give you my credit card numberYou mail me a new pair of boots (very quickly, please!)Then when I get them, I can immediately mail back the old boots in the envelopeYou have my credit card number on file as collateral should you not receive the boots back from me (which you will, because I have no intention of keeping these boots)This way, I don't have to purchase another pair of boots and my daughter doesn't have to go without boots in winter
Regards,
S*** ***

I certainly apologize for the inconvenience that this has causedUnfortunately the requested item was not available at the time the defective item was sent in, so the exchange defaulted to a refundI
double checked our retail stores and they are sold out of the Dayle as
wellBecause this process alreadytook place there is no way to retrieve your boots from the warehouseI have created a $site
credit that you may use due to this inconvenienceThis credit can be used in one of our UGG Australia
stores or onlineI have provided the site credit information belowI hope this helpsHave a great day!
Site Credit: 6***
CVD: Balance: $

I do apologize, I was not aware that the reevaluation has already been done.
I was able to find the pictures and receiptWe want to get you taken care of,
however there is one discrepancy I was wondering if you could clarifyThe
receipt shows a different name and shipping addressWere these a gift?

Hello ***, I am very sorry to hear that your most recent Ahnu Ambassador experience did not instill you with the utmost confidence in our brandAfter reviewing your situation, I understand the depth of your frustrations with the errors you encountered with our companyWe did face some
payment challenges upon our recent system maintenance update and I want to extend my sincerest apologies for any inconveniences this may have caused you Our records indicate when the order was originally placed we authorized the bank account for $this authorization was cancelled due to our systematic errorA new authorization was placed onto the account for the same amount of $and the charged occurred when the order was shippedAt this time we are only reflecting one complete charge of $We would be more than happy to offer a refund for the double charge if applicable and assist with the overage fees of $I would also like to assist you with returning the product if you are still interestedIf there was a sizing or color issue, I can process the exchange and expediting the process to alleviate any additional wait timeWe strive to provide a superior level of customer service so I sincerely apologize that your interaction with us was not met with this standard and our team did not follow up with you in regards to your payment challenge with the Ambassador program Deckers Brands

We certainly apologize for the inconvenience that this has causedTypically we
must wait for the package to get back to the warehouse before we refund youWe would like to advance refund you as a one time courtesyWe hope this helps

I certainly apologize for the inconvenience that this has causedIt looks likethey were denied outside of the warrantyThe UGG Australia warranty is good
for one year from the date of purchaseIf you can provide a receipt showing
you are indeed within the one year
warranty, we would be happy to send out a
replacement for you! You can email that receipt directly to ***@deckers.comI hope this helpsHave a wonderful day!

I certainly apologize for the misinformation that you received from that store,
however they need to be sent into the warehouse for warranty evaluationThe
warehouse will need to evaluate them and if they are indeed covered under
warranty, we can replace themThis is the process for warrantyI have already
sent you a return label you can utilize, you just need to fill out a return form
and send them inI hope this helpsHave a great day!

I am very sorry for the inconvenience that this has causedThey were denied out of warrantybecause a proof of purchase was not includedA proof of purchase is not required, however
it is highly recommended to includeWithout it, the warehouse goes off of the
manufacture
dateWe would be happy to offer a reevaluation which would only consist of emails and not
actually having to send them inWe would need a proof of purchase to verify that they are
indeed within the one year warrantyI hope this helps

I am so sorry to hear about what happened with your UGG product! In regards to your
inquiry, we do have a warranty that covers all of our products for up to one (1) year for any manufacturing or material defectsThis warranty does not cover wear and tear, discoloration and accidental and water damageIf you believe your product is suffering from a manufacturing or material defect you are free to send your product to our warehouse for a warranty evaluationA receipt or proof of purchase is not required for the evaluation, though we strongly recommend including a copy if one is availableProducts sent to us without a proof of purchase will be evaluated using the manufacturing date encoded on the product tags, as opposed to the actual purchase date listed on a receipt.We can offer you either an exchange of equal or lesser value (if you chose an item of lesser value, the difference will be credited to you in the form of an online gift card) or an online site credit worth the amount of the productFirst, you will need to complete the corresponding form here: http://www.uggaustralia.com/returnsOnce completed, please print that off and include it in the box with the productThe return shipping address will be on the bottom of the printed formAs a one time courtesy, I have emailed you a UPS return labelYou can use that to send back the pair for warrantyOnce we receive the package, it can take to business days to process, and we will contact you through email once completedIf your product is deemed returnable under the warranty, we would be more than happy to replace it with your first choice itemIf they are, for some reason, deemed not covered under the warranty and rejected, they will be sent back to you with a letter in the box explaining whyPlease keep in mind that sending your product to our warehouse is not a guarantee, but a chance to have it evaluated.I hope this information was helpful!

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID 10938179, and find that this resolution is satisfactory to me
Regards,
J*** ***

I certainly apologize for the delay in receiving your refundThe business wasundergoing system upgrades which delayed anything from processingI do
see you were refunded to a card ending in and was processed on April 7thIt can take 3-business days to see that
refund in your accountI hope this helpsHave a wonderful day!

Don't ever purchase a pair of HOKA ONE ONE shoes. I bought a pair in late 2017 and the top of the shoe went into holes in the area where your foot flexes the material and creases as you walk. The shoes just opened right up. Very little wear on the shoes. I sent them back to HOKA ONE ONE and they sent me a certificate to obtain a replacement pair of shoes. I ordered the Challenger ATR 4 (womens 9) and within ONE MONTH the treads on the soles were falling off the shoe. Unbelievable. I sent that pair back to HOKA ONE ONE two weeks ago. I received an email that the return was received by them eight days ago. I placed a follow up call today. The customer service rep was less than helpful and advised I would receive another code to exchange for another pair of shoes. I requested a refund of my original purchase price. What manufacturer does not stand behind their products? DO NOT BUY HOKA ONE ONE. You will regret it.

Complaint: 11112555
I am rejecting this response because:
Because I was told by the shop keeper that these boots were suppose to be rain resistant, but unfortunately they weren't. My socks ended up wet in the rain storm in my jurisdiction. I am kindly asking for a one time new pair of ugg boots size 7 in womens sent to me instead of returning the boots that are still soaked and wet.
Regards,
A[redacted]

I certainly apologize for the inconvenience that this has caused. It looks likethe refund for $309.99 was processed yesterday, on February 16th. It can take
1-3 business days to see that refund in your account. Again, I apologize for the
delay in receiving your refund. I...

hope this helps. Have a great day!

Complaint: 11243828
I am rejecting this response because:
 The very first thing I told their customer service agent in the chat you will see attached is "We shopped in the Ugg store at the airport in Perth on August 25. We bought several items, a sweater, slippers, and boots for my 7 year old son."Instead of admitting there was no chance that I could have bought Deckers/UggAustralia boots in Australia, their agent directed me to so send the boots to Deckers in California for replacement.I also said in that chat: "there's a tag on the outside, but it just says Ugg Purely Merino Australia"And I sent him pictures of the boots.There is no chance those boots could have been Deckers/UggAustralia and their agent should have told me that instead of directing me to return the boots to Deckers for replacement.He could have asked what was written on the sole.  (It is AUS AUS AUS etc)Even so, Deckers kept my boots for over a week to determine if they were their product.  That is complete nonsense.The second chat I previously submitted, with their very rude agent, who said they were still checking to see if the boots were genuine and misleading information about when that determination would be made was insult to injury.  It doesn't take even an instant to see these are not their boots.They kept the boots until I complained to the Revdex.com, and only then returned them with a coupon to buy boots from them for 5% discount.It was all a sales ploy.During that time I could have been getting the boots sorted out in time for my son to actually wear them in the season, before he grew out of them.I am asking Deckers to reimburse me for the postage of $15.00 at the very least, and another $15 for keeping my son's boots from him for nearly a month for no reason, while sending me on a fools errand and research project.
Regards,
L[redacted]

I certainly apologize for the inconvenience that this has caused. I have checked on yourorder and it appears that it did not get put into production. It looks like it may have
been a system glitch so I do apologize about that. I have already submitted a request
to get you...

refunded $426 which should be processed quickly. Because you had ordered 
two custom boots, I would like to offer $50 off of a future order per boot. So a total of $100 
off of a future order. I do not have a code to provide so if you would like I can submit a 
request to get a site credit for a $100 created as a one time courtesy? I hope this helps. Have
a wonderful day!

We emailed the customer and offered to honor the warranty this time only.