Deckers Brands

Complaint: 11028056
I am rejecting this response because:  This started out over a year ago, when I returned the Riva because of the defect in the counter.  At that time Teva could not get the credit strait and it was delayed, and then delayed again until January 2015.  At that time I told the Teva people that there were, in my size, the Riva materials and still they did nothing.  
This Teva hiking shoe/boot is what I wanted, but had to return it because it was defective.  Now I find that the customer service which has periodically stated that I should put in a notification for it and they would automatically send it out.  Then they added another $50.00 credit in addition to the guaranteed return.  Over and Over, it went without the Teva people doing anything but sending platitudes by email which I could not hike in. They finally said they would, a couple of months ago it seems, send me a comparable replacement.  All their new things are not comparable and sandals surely do not take the place of hiking boots/shoes.  And the shoes and boots are "stylish" for very young adults and I am a little old - at 80 - to wear them; and where would I wear them?
These Riva shoes were made for hiking.  Nothing that they offer are made for anything but dancing around the mulberry bush!
They can go out and see if they can find a pair of hiking shoes at REI or Amazon, perhaps at REI where I bought the original pair because they are on sale at these former customers of the Deckers brands.  Or they could get me a pair of Keen hiking boots like those that I switched from to get the Teva brand.  Afterall, their Mr. A[redacted] came from Keen.  
Why does it take so long to process an offer like this?  I sent the letter to customer service I believe in November 2015.  They waited two weeks to tell me in essence that they could not forward it to Mr. M[redacted], Mr. P[redacted], or Ms. Y[redacted].  In other words, they even concealed from those who were in charge as the CEO, the President of Decker Brand, and the President of Teva this long lasting dispute where they strung me out so that they could then cancel the credits.  The y told me to MAIL the letter, which I did.  And then, nothing happened until the Revdex.com got involved and what was the result - some half-arsed silly sandals were offered.
Are they concealing this from the top dogs again?
Regards,
J[redacted] 
I am hearing impaired and do not have access to a telephone - and Teva Customer "Service" has been made aware of that many times in the past.

I certainly apologize for the inconvenience that this has caused. I checked onyour exchange and it appears that they are being denied as they are not authentic 
UGG Australia boots. They are being returned to you with UPS tracking number
1Z99WA[redacted]288. You can view...

our counterfeit protection page at 
http://counterfeit.uggaustralia.com. Again, I apologize for the inconvenience that
this has caused. Have a wonderful day!

Do NOT purchase Uggs from this vendor! I purchased directy from the Uggs website and got to do business with this company.
I am very close to calling the police, as they conduct business in a completely unprofessional manner and have fradulently deducted my card multiple times!
I have spent over 8 hours on the phone with the three different companies they answer the phone as, and each assure me they will refund, but never do.

I certainly apologize for the hassle that this order has caused. I have submitted therequest to get you refunded and it has been completed. You can expect to see your
refund in your account in 1-3 business days. The reference number...

is 
5665DC5885[redacted]D3355F8475491. I hope this helps. Have a wonderful
day!

I certainly do apologize for the delay in receiving your priceadjustment. Typically we do not adjust prices unless you are
within 7 business days of the purchase. As a one time courtesy
we have processed that refund for you. You can expect the $55.01
in your...

account within 1-3 business days. I hope this helps. Happy
holidays!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11017528, and find that this resolution is satisfactory to me.
I received the letter "P" today via UPS. This matter has been resolved. Thanks.
Regards,
P[redacted]

Complaint: 10225036
I am rejecting this response because:I have filed numerous reports about this company. I have contacted the company they have not responded to any of my request. I have endured enormous strains because of this company’s negligence. When I filed a complaint with the Revdex.com I expected that you would not only investigate my claims but actually hold this company liable for the factual data that I presented. This company has broken numerous federal and state laws by labeling their products and containers with false and misleading information which has led to my continued distress. This company has since done nothing to ensure that the qualities of their products are fit for American consumer pets let along humans. To have a multimillion dollar corporation continue to produce impure products and nothing be done about it is totally unacceptable
Regards,[redacted]

I will need a bank statement or receipt so we can verify that
they were purchased from an authorized retailer. Without it,
unfortunately, these boots are denied as they have signs of
being a counterfeit product. You may view more counterfeit 
info http://counterfeit.uggaustralia.com. I apologize for any
inconvenience that this has caused. Have a great day!

Dear Ms. [redacted]We resolved your complaint within the refund policy based on the information provided to you.If you wish to receive itemized information regarding your refund(s), please email[redacted]@deckers.com.Sincerely,[redacted]UGG Australia

Complaint: 10412090
I am rejecting this response because:          I still have not heard anything regarding the boots. Here is the transcript from the end of the conversation:
[redacted],
I have amazing news for you. As a one time courtesy, we are going to
issue you a site credit for this missing pair of Esplanade boots.
However I would like to stress to you the importance of keeping the same
orders and brands together and not mixing shipments with incorrect
labels as we move forward from this situation. I am submitting all of
this information to my office to issue that one- time courtesy site
credit for $350.00 and once the credit is credited you will receive that
information via email to utilize on a replacement purchase either
online, in-store, or over the phone



 

 

 


 
 


[redacted] Dyer


01:19:38 pm



 






Thank you very much! Would it be possible to stay here until this happens?



 

 

 


 
 


Lisa


01:20:30 pm



 






Actually no, the site credits typically take 24-48 hours to be
created so I would expect this information not to be processed until at
least Monday



 

 

 


 
 


[redacted] Dyer


01:21:29 pm



 






OK. Would you please issue me an email to [redacted]@gmail.com with this info?



 

 

 


 
 


Lisa


01:21:32 pm



 






Definitely!
I am still waiting for the credit a week later.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11243828, and find that this resolution is satisfactory to me.
(Just waiting for the credits now...)  And THANK YOU Revdex.com, you made the difference absolutely!  I was totally ignored until you got involved.  Thank you!
Regards,
L[redacted]

Complaint: 11082877
I am rejecting this response because:
My daughter is 12 years old and growing. Based on the last time, it took a month to get the the new pair of boots back to me. By then it will be mid February and she will only have a month at best of use left this winter. By next year she will likely have outgrown them. So I cannot accept any proposal that would leave my daughter either without a pair of boots for the winter or with a pair of boots that she only got to use for part of a winter. These boots were far too expensive for that.
You also aren't agreeing to replace the boots. Since the boots were never protected because of UGG's negligence, I have good reason to believe that any random employee who reviews these boots for warranty replacement would reject them unless they are diligent enough to review the entire case. I would like some degre of certainty regarding the replacement of the boots. I would like to know under what circumstances you would reject the boots for replacement so that if they are rejected, I can understand what the decision was based on. I am sorry, but based on the customer service experience thus far, it is my belief that the boots will be rejected based on the fact that they weren't protected properly. Which is exactly why I want them replaced....I wasn't able to protect them properly because you had lost and failed to replace my care kit.
I am proposing a compromise. I cannot leave my daughter without boots for the winter, so in order to send the boots to you for an undefined period of time I will need to purchase a new pair that she can wear in the meantime. Once the boots are returned to me, I will have two pairs of boots for her, which is both wasteful and unnecessary. Since having two pairs of boots is both wasteful and unnecessary, I propose that once the boots are accepted for warranty, they are refunded the full purchase price or that you offer the next size up so that my daughter can wear them next year, since this ridiculously long and drawn out process has effectively rendered these boots worthless this winter. 
Regards,
S[redacted]

I do apologize for the inconvenience. The system should be automated and sendyou the $20 gift cards once you hit those 10 points. I was able to get them processed.
Here is a $40 gift card. Also for the inconvenience, you will have 5 points in your rewards
for the next gift...

card. I hope this helps. Have a wonderful day!
Gift Card: 60357[redacted]1977
CVD: 3380
Balance: $40.00

We are reaching out to the customer.

Abusive customer who has been contacted by our corporate office.

Complaint: 11298083
I am rejecting this response because:
I wasn't given any options as to how I would like to proceed when I sent the boots back to you.  If it had not defaulted to a return, my boots could have been sent back to me.
Regards,
K[redacted]

We are responding to the customer directly to resolve this issue.

I had my oil change done at Tire & Auto Master. My car started smoking I pop the hood, to see oil every where and oil cap is missing. Took car back up there they could find my oil cap so they put one on there. The owner talked to me very rude. I think if I was a man he would not have been talking to me like that. Didn't apologize or anything told his workers to get my car out of there. I will not be doing business with him any more and I will spread the word of how I was treated and the poor service I received.

I apologize for the confusion. It looks like the boots were denied outside the warranty. 
They were sent back to you with UPS tracking number 1Z99WA[redacted]747,
however there was an issue with the address and they were returned to our
warehouse again. As a one time courtesy, I will submit a request to get you a
site credit in the amount of $150.00. You should receive that site credit in youremail within 3-5 business days. I hope this helps. Have a great day!

Revdex.com:
After nearly 13 months waiting, attempting to obtain the Riva shoes to replace the defective Riva boots, and having to enlist the efforts of the Revdex.com, I have reviewed the response made by the business in reference to complaint ID 11028056, and find that this resolution is satisfactory to me. I do not want the extra $50.00 for the efforts and just want the shoes.
Inasmuch as I have three pairs of the Riva hiking shoes (Charred, Bulega and another which I have forgotten) the "Teva Riva eVent Shoes - Men's" is carried on REI's website as item # 789077, Turkish Coffee color and Men's size 9.5.  It is described as "Featuring awesome eVent® waterproof protection, excellent support and
fit, Teva Riva shoes take you from town to trailhead and beyond without
missing a step."
They may be shipped to [redacted], Syracuse, Utah 84075-8020.
Upon receipt this issue will be considered closed and I wish that this very disturbing occurrence should have not happened.  More attention should be paid to those customers who do complain - but without obtaining results that brought in the good will of the Revdex.com.
Regards,
J[redacted]