Deckers Brands

I certainly apologize for the inconvenience that this has causedI dosee UGG Australia has submitted the request to get you the care kitAs for the boots, they will need to be sent in for warrantyI would be happy to email you a prepaid return label that you can use to send back to UGGOnce they receive the item they would be able to get you a new pair assuming you are covered under warrantyA UPS label will be emailed to you so lookout for thatI hope this helpsHave a great day!

I am very sorry for the inconvenience that this has causedWe candefinitely get you refunded for your orderWe do need you to return the incorrect pair and we would be happy to reimburse the return shipping costYou can email [email protected] a copy of the receipt with the return tracking number in order to get you refundedI hope this helpsHave a wonderful day!

I certainly apologize for the inconvenience that this has causedI checked onyour exchange and it appears that they are being denied as they are not authentic UGG Australia bootsThey are being returned to you with UPS tracking number 1Z99WA [redacted] You can view our counterfeit protection page at http://counterfeit.uggaustralia.comAgain, I apologize for the inconvenience that this has causedHave a wonderful day!

Unfortunately, we missed a step updating the Revdex.com side and resolved internally w/the customerDeckers Outdoor Corporation

I certainly understand the your frustration. I have been in contact with the corporate liaison and she is very well aware of the situation. The label that was created will go to her directly. They are willing to replace them, however they must be sent in. I hope this helps. Have a great day!

Again, I apologize for the inconvenience that this has causedUnfortunately we cannot authenticate products over chat or calls, however I do understand where you are coming fromWe would be happy to refund $for the inconvenienceAn agent will contact you to obtain credit card information to process the refundI hope this helpsHave a great day!

Complaint: I am rejecting this response because: I did submit my proof of purchaseI am very upset with how my husband and I have been treated by UGGS.com representative At the is point I need a higher management to reach out to me directly I have sent all of the requested information (receipts and pictures) Regards, [redacted] J***

We certainly do apologize for the inconvenience that this has caused. Weare going to get you refunded the $467.32. If you would like to purchase a custom product, I would recommend using a non-Paypal payment. Also, as a one time courtesy we would like to offer a 20% off... discount on a single item purchase. This does exclude the customization option. If you would like to take advantage of this offer, feel free to call our customer service number at ###-###-#### and an agent can apply 20% off on your order. We hope this helps. Have a wonderful day!

Complaint:
I am rejecting this response because:
I purchased some boots from the ugg storeThe boots were damaged so I sent them back for an exchange in January and I am still waiting for my merchandiseI keep contacting them and all I get is that they're sorry that my exchange is taking so longI haven't heard from them since 02/20/even though they assured me that they were going to stay in touch and keep me postedReturns and exchanges are suppose to take 6-business days to process according to their websiteI want my exchanged to be processedIt's been months and I haven't heard anything from them
Regards,
M*** ***

I am very sorry to hear thatWe can get you refunded Wedo need you to send the incorrect pair back and would be
willing to refund your return shipping costsIn order to get
you refunded the return shipping, we need a copy of the
receiptYou can email me
directly at [email protected] hope this helpsHave a wonderful day!

We still do not see any package tracking back to our warehouse.As a one time courtesy we will honor the refund. Your refund has been processed
successfullyRef #:
558***

I am sorry to hear about our cleaner staining your bootsI tried looking your email address up in our system but am
not able to find youI would be happy to take a look at the pictures and see if we can get you a new pairPlease email the
pictures to [email protected]
Thank you!

I certainly apologize for the inconvenience that this has caused. Unfortunately it appears these are not our boots and you may
have purchased an unauthentic UGG Australia productI have
checked using your name and email and am not seeing an order
placed in
Also the tag would have a style number such as
S/N The tag would not say Classic Short as that is indicates
these are not authenticAgain, I apologize for any inconvenience
that this has causedI hope this helps

I certainly apologize for the confusion of this orderI do see order 13789126was shipped on January 18th and is currently on vehicle for delivery todayThe UPS tracking number is
href="http://uggaustralia.narvar.com/uggaustralia/tracking/UPS?tracking_numbers=...⇄ target="_blank" "">1Z99WA***I hope this helpsHave
a wonderful day!

I want to apologize for the poor customer service you had experienced.
Typically you would have to wait for the investigation to run its course,
however I am more than willing to get you refunded before handI
submitted the request to get the $
refunded to your original form
of paymentI hope this helpsHave a wonderful day!

Handling situation, customer was contacted

I certainly apologize for the delayed responseOur customer service center has moved and we are working
on getting caught up with the emailsI went ahead and found the pictures that you had sent inThe Hurricane
XLTs you had appear to be in good condition besides the defectI have
honored your exchange and placed theorder for the Omnium in coffee size You should receive an email regarding order # You will receive
another email confirmation once the item ships outI hope this helps! Have a wonderful day!

I would be happy to refund the site credit you originally paid with,
however we would need a credit card on file in case we do not
receive the incorrect pairPlease let me know of a good time to
reach out to you so I can get this informationAgain, we can definitely
get you refunded and even the return shipping costWe just need to
make sure the incorrect pair is going to be returned

I certainly apologize for the inconvenience that this return has causedI did findthe receipt you emailed showing the purchase was in December I have
gone ahead and placed an order for the requested itemThe order number is
14***and you should receive an
order confirmation as wellJust one thing to
note, the website is undergoing system maintenance so this order will not ship
out until April 11thI hope this helpsHave a wonderful day!

I do apologize about the wait time as we are extremely busy this time of year.We do not have a repair specialist, however we do have a warrantyYou would
be able to get an item of equal or lesser value if you do qualify I will have an
agent reach out to you
and do an international warrantyI hope this helpsHave a wonderful day!