DaBella

on 3/6/20, I signed a contract, and paid in full, to have a new bath tub and surround installed by DaBella (DBA Reve Exteriors, LLC), address on the contract is: DaBella 3495 NE Aloclek Drive; Hillsboro, Oregon 97124. On 2/12/20, I received a Confirmation email. On 5/29/20 (83 days after signing the contract), I received an email stating "Your return has been approved" in the exact amount that I paid in full. On 5/29, I called DaBella for answers as to what was going on; if my contract had been cancelled; and if so, why hadn't anyone contacted me. No one I spoke with could give me any answers. On both 6/2/20 and 6/3/20, I emailed Corporate for answers, receiving an email from C. L, confirming only that my order had been cancelled. On 6/4/20, I spoke with a Corporate representative, who promised me that someone would 'get back with' me before the end of the day, verifying my telephone number. I am still waiting for that return call. On 6/10/20, I called Ryan I, the man who came to my home and helped me navigate my new bath tub and surround; the man who I signed the contract with, and the wonderful representative that I had worked with in February of 2019 to have this company do my master bathroom. He has not returned my call, either.

I reached out to DaBella to redo my homes gutters. I contacted the phone rep, and he explained how DaBella only does complete "redo" of jobs, as that sounded appealing I let him know I'd consider a siding quote. Once the salesman arrived, I was also talked into a quote for windows. After what was a really long and involved sales presentation, I was told numerous statements that were then revoked at the time of install.
So first, the windows. Install crew from *** was very unprofessional, knew next to nothing about the details of my job, heck they were asking me about information that should have been answered by the crews manager Mike. Look up *** rep it's not stellar. Day the job finished, not Mike had me sign the papers before even doing a walk through. Should've sent him on his way because what I didn't notice is the crew didn't caulk one of windows. I noticed not an hour after they left and sent them a message, replied with "later this week", never showed. Contacted again three weeks later, "Oh I will get it this weekend if you remind me". Still doesn't show. About four weeks later he shows up and does the WORST job possible. Visible gaps, sloppy bead.
Now the siding. Before signing even the initial quotes, I asked very clear clarifying questions, the most important of which was "what will we do with the original cedar lap siding underneath the vinyl?" Inline with what I was told over the phone, I was told all siding would be removed down to the sub-siding and sub-siding condition would be evaluated and any sub-siding needing replaced would be an additional cost. Come time of the job, I look outside they've tyvek wrapped around the original cedar siding! I mentioned this to my install manager Darren S and he informed me the original cedar would be an extra 8k in extra tear off and disposal. He said the foam barrier under the vinyl would provide a flat enough surface for the James H siding to install on. Insert false comments about extra insulation here. Well the siding is up and there are several sections that won't hold nails, is very clearly lapped over underneath fixtures, I have a hole the size of a couple golf balls where my water spigot is because the original cedar eats up all the spigots length. I couldn't install a hose when they left the first time. Again I made the mistake of signing their documents before thorough inspection. This time I found damage to my brand new heat pump. I got them to admit they dinged it up, and when they came out to do some siding touchups, they bent pieces back to hide the damage. Siding needs to be water-tight, but where caulked over holes and cuts that got out of hand instead of redoing the cut and using more material.
DaBella is not clear at all that any work you want done that is not installing new material needs to happen before they come out because they will just install over whatever you have. Old coaxial line? yeah don't remove the fascia board to remove the line, just install gutters over the top of it. Yes my gutters bow around a cut coaxial line dangling from my fascia. Can't get anything done right unless you do it yourself. I try to be a respectful construction customer and stay out of their way but if you don't babysit these people every step of the way you will be disappointed.
I have been in contact with my install manager Darren S and expressed my concerns several times and what I hear back is lies and promises that aren't upheld. I've expressed several times I would like to speak with a General Manager but he assures me he's busy and can't get back to me. It's been 2 weeks since I initially reported damage and pointed out back work quality. They've come out to "touchup", it's continued to degrade and I still can't get someone to call me back! Guys 40k needs to be taken more seriously, I can't believe the quality of job I got for a full-priced job that a real General Contractor would've appropriately sub-contracted to an electrician for the VERY minor electrical work I needed done while the siding was off, and to a plumber to lengthen my water spigot.

We hired DeBella last summer (2019) to replace the siding and windows on our house, we were shown many shiny flyers that represented what things would look like when finished. Our results were not the same. They subcontracted out both jobs to different companies. The siding was excellent. The windows were not. The measurements were wrong, resulting in a cascade of problems. When the installer came he used actual 2X4's to shim trying to compensate for the issues in sizing. This resulted in the interior casing to not fit along with our wood blinds. After many weeks/months De Bella agreed to provide new casing, they would not finish it however (stain). They also would not repair the damage caused by the poor install. In addition they will not replace our wood blinds with like. People make mistakes that's not what they are judged by, instead they are judged by how they respond. We want to be made whole our compensated for our loss.

Not returning calls, not finishing job

DaBella rep's continuously lied throughout the process - at every stage...at the initial visit (Jan 13, 2020) did not show for a scheduled follow up visit ( Jan 17, 2020)…never saw again...second sales rep....said roofing would start in two or so months and he would be in constant touch....never saw nor heard from him again....workers showed up within a week or so....nothing identified them as DaBella....no contact made with us…three days later they were done, young roofer shows up at the door requesting full payment....refused, requesting alternative payment...couple phone calls to "DaBella"....phone messages promising contact.....nothing.....few weeks later young woman and man show up at our door requesting full payment....ultimately identified as a DeBella bookkeeper and regional manager (?).....resisted as we had not even had an inspection saying that the work had been done properly or was indeed done…..further, sales rep estimated large number of plywood sheets needed replacement yet only very few were used…manager said he would “deduct” from the total estimated, asked my approval - responded I had no idea, he should talk to the contractor….his deduction should be adequate, he maintained. Regional manager" said he would perform a "walk around" inspection....upon completion he said all was well, except the "end caps" had not been installed...give him the remaining monies owed and he would have a crew out within the next couple days to finish the work to be done...that was the last heard from him in over a couple months despite several phone calls with clerical promises of return calls "by 2 PM”. Surprise….no return calls at “2pm” or at another time, nor any crews finishing up the work left undone.

Submitted this piece as an evaluation to DeBella….received another call from the ‘Manager”….he sounded frustrated…..said he would call back (guess when?) at 2PM…..guess what….never heard from him again!

DeBell got their monies….and months later (today is Jun5) we still have an unfinished project….

As far as we are concerned DeBella is a Sham organization consisting of liar upon liars who got their money and have moved on leaving a unfinished project behind….not unlike that infamous clan from the east coast that terrorizes the elderly with sham project work throughout the South each year.

Back on April 13th we had the salesman for DaBella come out and give us a quote for our windows. He came and stayed for 5 hours selling us these windows. It was a high pressure sale, told us we wouldn’t get certain deals unless we signed that night. When we went to sign paper work he zoomed in on where we needed to sign without reading us the fine print. When he left he never gave us any form of contact, he only left his number to contact. He also told us that he’d have the installer contact us in about two weeks and told us that the full process took about a month. By April 27th, two weeks later we never heard from anyone, I contacted our salesman and inquired about it and he told us that it would be that week. Nothing came about, so I called him again on may 4th he explained that the installer would be out Thursday or Friday. May 7th came around and still no word, so I called him again and he said that the installer would then call me in the next couple days. The installer called and came out to our house on the 11th of May and he told us that we wouldn’t be getting things that the salesman promised us that we would be getting. The installer told us that he would talk to the manager and get back to us about our concerns. We never heard back from them about our concerns. May 14th through the19th we exchanged text messages back and forth with the salesman, telling him our frustrations and informed him that we were reconsidering our purchase, he didn’t give us info on who to contact about our concerns and what they needed to do to make things right. On the 19th he finally gave us info on who to contact about our concerns.
On May 26th the manager finally made contact with us telling us that we were locked into our contract and told us the windows had already been ordered. We had no knowledge of that until then, we had received no emails, no phone calls or text messages. Also on that day he came over to our house finally giving us a paper copy of our contract, the contract was filled out wrong and was incomplete of promises that we were given and information we had been told. He was rude, he was unapologetic for the company and there mistreatment and miscommunications. He deflected blame on him and told us that he was told by installer of our concerns. He did nothing about our concerns and when the salesman told him we were unhappy with the windows he then told the salesman to contact us and give us the contract. He never did contact us and we received no paper copy of the contract.

I originally made an appointment with DaBella to have them do a free estimate for my roof last year, and they never showed up at the scheduled time or called me with a reason why. Later that week, they called me to reschedule and I told them no. I've gotten periodic calls since, asking to come back out and do an estimate. Since I've been considering selling my house recently and thought it would be a good idea to have a couple of roof estimates handy for potential buyers, I finally agreed to let them come out a couple of weeks ago. Their initial roof estimate seemed thorough and done well enough. The representative came into my home to look at my roof from the attic, and letting them in the door was my first mistake. I told the representative from the first minute he arrived that I was not looking to buy a roof, just get some information on their products and prices. However, once the representative was inside, he wouldn't leave!
My quote appointment, which was supposed to be 90 minutes to 2 hours, lasted almost 5 hours! Although I kept saying that I wasn't ready to buy a roof or make any commitments, the representative, although friendly, kept badgering me with "better" offers. He kept calling the company's finance department to get me a better deal to "earn my business". Although I repeatedly said no, he wouldn't leave. I repeatedly asked for time to discuss the decision with my husband, who was at work, and I was ignored. I finally, foolishly, agreed to let DaBella start the pre-financing process with me, which the representative assured me meant there was no commitment and I could cancel the process within 72 hours with no penalty to me. This seemed like the only way to get him to leave my house, so I did. My husband and I discussed the roof later and agreed it wasn't for us, especially right now. I emailed the representative and his DaBella district manager the next day, telling them I was sorry but I didn't want to move forward and to cancel the financing process. I thought that settled the matter.
Then, yesterday I received a credit card in the mail from the bank DaBella finances through! I called the bank, sure I hadn't approved this. The bank employee told me that DaBella has them open an account for "potential future purchases" for all their customers. This is insane to me, that DaBella would open a credit card in my name without informing me! That hard pull of my credit history, as well as opening a new account, has now damaged my credit score, at a time when I'm looking to buy a new house. Now I have to attempt to get that removed from my credit history, all for a roof that I was very open about not wanting in the first place.
In short, I definitely do not recommend this company. They are extremely pushy and badgered me into agreeing to something I knew I didn't want. Their products seemed nice enough, and if they had given me information and left as I had asked, I might have used them in the future for my forever house. Now, I'll tell everyone I know to avoid them. Definitely be careful getting involved in them!

Cindy from DaBella came out to give us an estimate on our roof repair, and she was extremely knowledgeable and helpful. Unfortunately we weren't able to get our roof repaired through them, as we have a partially flat roof, and this company cannot guarantee their services on a flat roof. But despite this, Cindy helped me figure out what to do next, and gave me a thorough assessment of our roof condition anyway! It was much appreciated. And now I know what to look for in roof repair. And I would definitely hire them for roof repair if we could!

Entire project of replacing siding was a process with good intentions but unacceptable results. The subcontractor did many good things but far too many items left partially done. I do realize this is an old house and did not expect perfect results and/or a like "new house". The communication between the general contractor and sub-contractor was "he said, no he said conversation". Communication with the homeowner was full of "promises" (documented) but not kept. I have a file full of pictures, emails, saved text messages and saved voicemails to validate issues. This led to the filing of a concern with the Washington State Attorney General’s Office, which led to a response from their legal department. The response contained much misinformation and misleading statements that I responded to with the State Attorney General's Office and a bullet point document substantiating the errors contained in the response. The only alternative left, since I have reached out trying to resolve the concerns in an amicable fashion with no response from the Vancouver Office, is to contact the Washington State Bar Association. Unfortunately, the Washington State Attorney General's Office can do no more. There is *** corner trim not completed to the roof, *** planks with the surface flaking off and *** planks where the ends have no fasteners in them. A good product with high homeowner expectations but very disappointing results.

Around March 13 Dabella Exteriors installed new insulated vinyl on my house in Port Orchard, after a walk around with the installers we verified doors and windows are still able to open and the area was cleaned up. However once the weather warmed up, I noticed some discrepancies with the install. On May 24th I reached out to Jane H, my POC sales rep for Dabella to address the issues of improper fitting vents, excessive screws and nails found around my house, and the inability to use the exterior hose connections as the cut out/trim does not allow functional use.

In the email Jane H responded same day stating "I’ll have a ticket put in so we can get those issues resolved. I’ll see what I can do about having someone come out and get the extra material cleaned up for you. 5-7 days is what we estimate for the siding to be installed by. It can be done sooner depending on how big the crew is. I’ll have someone follow up with you to schedule a time to come back. "

After no resolution, I emailed another follow up with Jane H on August 13, no response.
Then I called three times and sent another email in October, was promised again that a trouble ticket was put in.
Reached out in November and December, repeated the process of sending photos and putting in a trouble ticket and communicated the issues.
Followed up again in March to see progress or timeline for siding corrections, was given the run around and now we are in COVID 19 conditions.

The roof seems fine. *** products and looks pretty good. Dozens of roofing nails and roofing debris left in the yard. My complaint is that the concert driveway was broken by backing their dump truck over the apron. Approximately 10 square feet of driveway needs to be replaced. This happened August 22nd of 2019. I spoke to the salesman immediately and he advised me they would take care of it. After a couple of months I called him again and he said that he had told his manager and it would be taken care of as soon as a local concrete contractor could be arranged.
After a few more months daBella called me about replacing my windows. At that time I told the salesman that I wouldn't be interested in buying anything from daBella until my driveway was repaired. After the sales visit the salesman contacted the manager and told him that I wouldn't buy from daBellas until my driveway was fixed. The salesman said that "basically the manager said I could go that the manager isn't going to fix the driveway". My reply will be when I can afford the filing fee's to take daBellas to small claims court.

We regret going with DaBella for our roofing. We were told many things that ended up being untrue. We were assured that we would get 48 hours notice before work began, which ended up being only 12 hours for the first time the roofers were supposed to come out. They did not show at the time they said they would and called 1 1/2 hours later to say that they wouldn’t be out due to snow, but would call on Monday to schedule a time( this was on Saturday). On Sunday morning at 8:00 am we were awakened by the roofers ringing the doorbell. Work started that day. We had to stop the work because the shingle color we chose was not what was delivered. On Monday we spoke with Chris( general manager) who did his little dance and assured us that the shingles we received were the closest to what we had chosen, etc. there were many issues including the roofers leaving their dump truck in front of our home for 12 days, Oil spots on the driveway, trash left all over the yard, and no peak vent installed in the garage. This was eventually fixed by the roofer after we talked to him about it. We were also told that DaBella did not use sub contractors. Not true, the company that installed our new roof was a subcontractor. It was like pulling teeth to get money returned that we had been overcharged on plywood, as well as getting our warranty paperwork and a statement indicating that there was no lean placed on our home. I would be very leery of using this company unless you are willing to watch every step of the install process And fight for everything you were promised

Not a happy customer. Salesman came into my home 2/26/2020 for a roof and windows job and job STILL not completed. Roofers pissing on the side of my house while working( so disrespectful!!). Missing window ( what'sthe hold up Dabella??). My experience in a few words: disrespected, confused, unhappy, not satisfied and after all this rollercoaster of experience I feel like I was taken advantage off and DEFENETLY not worth the $20,000 after the bad experiences and run arounds. If Dabella didn't know about this experiences I am going thru, then defenetly there is some miscommunication with their employees. I can't and won't recommend this company.

If anyone is looking to put siding on their home, stay away from DaBella and ***. These two companies do not care about quality work or fixing any problems that a rise. I have dealt with these companies for 6 months and am still finding short cuts and massive mistakes. They do not answer phone calls, texts or emails. I had to go all the way to the corporate office, in the state of Washington, of DaBella just to get someone to answer my phone call. The company will tell you that you do not need a permit for the siding job. Then they will tell you that it is your job to pull the permit! All of this is a lie! It is the contractor's responsibility to pull all permits, schedule the inspections and to fix everything that does not pass inspection. DaBella doesn't even have a license to work in the state of Colorado. *** is only licensed to work in Colorado Springs. They also have a horrible rating.

Very pushy while here! Didn’t show up after scheduling next visit! No call no nothing!

Please don't invite DaBella into your home until you've done some research about the company and the windows. They have pushy sales tactics that left me itchy and in need of a shower when it was over. The free estimate was supposed to take ~2 hours, but I ended up having a DaBella representative in my home for closer to 4 hours. I certainly hadn’t planned on being away from work this long. It’s awkward having a guest in your home that doesn't know when to leave. You may have to take significant time off of work for this window estimate, so factor the loss of a half-day’s wages before setting up an appointment. The representative hauled two suitcases of plastic bits and window replicas into my tiny living room to show off the quality of product like a 1930s door-to-door salesman selling bibles or hair tonic. He even offered to stand on a window replica to demonstrate its strength like *** selling a ***. Pretty embarrassing.
Perhaps the most egregious assault was the lack of sensitivity toward another human’s financial situation. I live in a modest 900-sq ft. townhouse—not a $6-million mansion in the hills of Portland where people spend money like toilet paper. In response to the idea that $14,000 was a lot of money to spend without much consideration, I received a lot of nodding and “uh-huh, u-huh, hmmm…” That said, they made the sale, so I guess it worked out for DaBella. I truly hope that DaBella salespeople never push a person into a situation that stresses their finances or makes it difficult to pay the bills. I also hope that my financial situation doesn’t change in the next decade so that I can pay off these windows.
The windows are good, I guess. However, the salesman told me that the internal side of effective windows should feel the same temperature as the nearby wall. What sorcery! Our new windows look all right (they look like windows), but they are triple pane, and they are definitely still colder than the walls. I was told that these windows came with a 50-year warranty that covered any type of malfunction or breakage, even if a baseball came flying through the glass. Once I received the warranty (which I had to request after the sale), I found this is not the case. The warranty doesn’t even cover installation defects, let alone acts of god or neighborhood children playing sportsball. Then I was told that the money I was taking out to pay for the windows would be a 10-year loan. It ended up being a 12-year loan. I have no idea why. The payments are manageable, but 12 years is longer than the loan on my student debt.
I started out writing this with a 4-star review in mind, but the more I think about all these factors, I have decided to go with a 3-star review. I also thought about keeping this all to myself, but they persisted in reminding me to write this review. I wonder if they’ll regret it.

When you need a new roof on a house you just bought, it can be quite stressful. Fortunately, Kory, at DaBell walked me through all the ins and outs on why a good roof is an important long term purchase. He laid some very reasonable payment plans and now I have a beautiful new roof. I couldn’t be happier.

Dominic was very excellent in explaining everything. Very patient with all our questions. Didn’t rush things. We would highly recommend him to friends and family.

Shalene, the sales rep I talked to in February, was very knowledgeable and went into great detail on the window product I was looking at. She was thorough with her description of the energy saving aspects and the durability of her product. Subseqent to my current order, at some point, I will be doing business with DaBella and Shalene again in the future.

We are pleased with the quality of the Dabella’s products and Benjamin N. He worked with our budget to make them affordable!