Cricket Wireless Reviews (%countItem)
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Description: Cellular Telephone Service & Supplies, Cell Phone & Tablet Equipment, Supplies & Repair
Address: 575 Morosgo Dr NE Fl 2, Atlanta, Georgia, United States, 30324-3300
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supervisor called me a liar
I did a bridge pay June 1 2019. I owed a remainder of 81 due by midnight june 8th.. june 8th I bought two cricket refill cards from Walmart proceeded to go on my app to pay my remainder and kept getting a message that the server was down so I went to my browser googled cricket wireless to get a message which I attached saying be back in a few hours they were doing maintenance so I proceeded to call and when I called same message they were doing maintenance and to try back the next morning 10am eastern time well I'm in arizona . Sunday is my day off but I made sure to set a alarm to wake up 630 am to make sure I spoke with a cricket rep to tell them about the issue last night and pay my payment I talk to a rep she says I needed the whole 121 which is my whole bill so pretty much the 50 I paid for my badge pay they get to keep so I explain the issue and she tells me I need 121.. so I ask for a supervisor.. 10 minutes later supervisor MARK XXXXXXX GETS ON THE LINE TELLS ME HE CHECKED AND THEY SHOWED NO FAILED PAYMENT ON LINE FOR MY ACCOUNT WHICH I NEVER SAID I HAD A FAILED PAYMENT I SAID THERE SYSTEM WOULD LET ME BY PHONE OR APP PAY MY 81 DOLLARS HE PROCEEDS TO SAY THAT HE WAS GONNA CALL TECHNICALL SUPPORT BECAUSE THEY DID UPDATING LAST WEEK HE WASENT AWARE OF A ISSUE LAST NIGHT .. COMES BACK ON LINE MIND U 30 SEC LATER AND SAYS TEXHNICAL SAID THERE WASENT A ISSUE.. THEN ASKS ME DO I HAVE A SCREEN SHOT OF THE WEBSITE .. WELL GUESS WHAT IS I SURE DO. HE TELLS ME TO GO TO S CRICKET DEALET AND SHOW THEM AND CALL BACK NOW MY PHONES ARE OFF AND CRICKET DOESNT OPEN UNTIL NOON. I VERY ANGRY AND SHOCKED BY THE LEVEL OF DISRESPECT AND LACK OF TRUST THIS SO CALLED SUPERVISOR AUTOMATICALLY HAD OF ME VERY RUDE AND CONDECINDING HE DIDNT EVEN WANT TO GIVE ME HIS INFORMATION .. SO ITS 7,,58,,AM ON MY DAY OFF ME AND MY KIDS PHONES ARE OFF ONE BEING AWAY AT A FRIENDS HAS NO WAY TO CONTSCT ME AND I HAVE TO WAIT UNTIL NOON TO PROVE I WASENT LYING TO GET MY Y SERVICE BACK ON
I want my phones back on for the 81 they agreed upon
This correspondence is in reference to a complaint filed by Ms. ***. In the complaint, Ms. explains that she was not able to make her second payment due to system issues with Cricket Wireless' website that impeded her from making the second payment.
Bridge Pay is a flexible payment option available to Cricket customers. It allows our customers to break their payments into two partial bill payments. Our customers are given an additional 7 days (grace period) after their due date to pay their bill in full. If the second payment due date is missed, our Cricket Wireless customer will need to pay their total for the next month to restore their service.
We have reviewed Ms. account and are unable to confirm any reported trouble reports for our website. In fact, on her second payment date, Ms. was able to make changes online to her account and did not speak to a Cricket customer service representative to report the problem. Ms. would have been advised of possible alternate payment methods through the myCricket app, My Account online at www.cricketwireless.com or the use of our telephone IVR system. For the most current information on accepted methods of payment and associated fees Ms. can visit our website at: https://www.cricketwireless.com/support/billing-and-payments.
Cricket Wireless Corporate Manager, Damaris, attempted to contact Ms. on July 2 and July 3, 2019. A copy of this response was sent to Ms. via the e-mail provided. Should Ms. require additional assistance or has any additional questions, she *** contact Damaris.
Cricket Wireless thanks Ms. for her communication and considers this complaint resolved.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA 30324
/DA
We had our cricket wireless service for a little over two years and never had a problem, until now. We received a text telling us that we must stop using the hotspot feature or they will cut our service. Since the hotspot was working, we figured it was part of our service plan. They stated that to use the feature we have to pay for it. No problem, we called the customer service number that was provided and we asked for the feature to be included in our service plan and we will pay for it. They did a check to see if our phones were compatible and sure enough, our phones were not compatible. We couldn't figure out why it wasn't compatible since we were using the feature and it was working fine. After going back and forth, and the representative refusing to give us his name or ID number, he admitted that we need to buy their phone to use that feature. We brought legally unlocked Galaxy phones and never had problems with them. It seems like a devilish marketing strategy to make people purchase cricket phones. We feel that we should not be forced to purchase phone when we are happy with our phones and paying for the service and more than happy to pay for any added features.
Product_Or_Service: Samsung //
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Let us pay for the hotspot service and not force us to buy their phone
This correspondence is in response to a complaint filed by ***. In this complaint, Mr. stated that he wants to add a Hotspot feature to his phone, he states that he had the hotspot feature on the phone and he then received a text stating he must stop using the Hotspot feature or his services would be disconnected.
After reviewing this account, we discovered that Mr. was receiving unauthorized tethering on the device without paying for the mobile Hotspot. Our Records indicate that Mr. contacted Cricket's customer care on January 8, 2019, February 12,2019, April13, 2019 and June 7,2019 regarding this issue and each time Mr. was told the phone was not compatible with the hotspot service. The only way Mr. can receive the Hotspot Service is by Upgraded his phone to one that is compatible with the Hotspot.
We value Mr. feedback and apologize for any inconvenience. We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/EM
(The consumer indicated he/she DID NOT accept the response from the business.)
Our phones are listed on their web site as being compatible. Again, they want us to buy their phones. My wife has a galaxy 9, which is on their web site as being compatible. My son and I have galaxy 7 which is on their web site as compatible with an unlimited plan. All 3 phones are on the same account with unlimited phone plans. Once again, if our phones are not compatible, why are we able to use the hot spot feature. If we are using the feature anyway we want to pay for it. Even you in your response stated that we were receiving unauthorized tethering on the device without paying for the mobile hotspot. If our phones were not compatible we wouldn't be able to receive unauthorized tethering. If all our phones are on the list as being compatible, and we are already receiving tethering and using the hotspot. Why can't we just pay for it and keep things moving? Oh...yes you did state that I have to upgrade my phone through cricket. I want everyone to understand that we are not thieves, if we are using a service, we are to pay for that service. We understand that the tethering was unauthorized, and have been trying to pay for it. However, you are trying to force us to upgrade with your phones. That's the reason for the complaint. Our phones are compatible, you state it on your cricket web site, and we want to pay for the service. Just not by being forced to purchase your phones.
July 2, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in response to a rebuttal complaint filed by ***. In this complaint, Mr. stated that he wants to add a Hotspot feature to his phone, he states that he had the hotspot feature on the phone and he then received a text stating he must stop using the Hotspot feature or his services would be disconnected.
The reason we do not officially allow MHT Add-on BYOD devices is because we can not guarantee that Hotspot would work on that particular device. I-Phones of late models are the only ones that would change their settings according to a carrier profile as soon as Cricket SIM card is inserted.
Android devices are hard coded and so far, do not have the capability to adjust settings according to operator configuration. The only Android devices that would work properly for Hotspot would be the ones certified by Cricket.
We value Mr. feedback. Based on the aforementioned, we respectfully request that his complaint be closed at this time, as we are unable to assist further. We thank Mr. for his communication trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/EM
My wife *** is on a lung transplant list. Her phone broke. Not lost or stolen. The new phone came after being told to wait 5 days. We rrcieved the phone for it to be put on a block list. 6 days in and it is still turned off. I will be contracting an attorney today. Again on a transplant list and not one person ive spoken too will get this fixed or transfer me to someone who can. All we get told is a ticket was filled. This isnt a situation that can wait for a fix it needs to be done now!they refused to turn phone back on. They have our account on auto pay. Its never been turned off. My wife could miss the call for her lungs as I have explained on every call to them
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Two things should be done. First there needs to be a program in place to fix these type problems right away during the phone call to cricket.two there should be some form of credit to our account for all the fear of not being able to receive a life or death phone call from my doctors.
This correspondence is in response to a complaint filed by *** C ***'s husband on behalf of Mrs.. In the complaint, Mr. states that Ms. Insurance replacement device was added to the blocklist incorrectly. They made several requests to remove Ms. device from the blocklist but were unsuccessful in getting it removed. Mr. would like to see Cricket fix his problem and the process as well as to provide him with a credit.
In reviewing the account details, Mrs. IMEI was removed from the blocklist on June 10, 2019. The service and device are now working properly. Damaris, Cricket Wireless Corporate Escalations Manager spoke with Mr. on June 11, 2019.
Cricket Wireless found that the device was added to the National Blocklist by an insurance claim serviced by Asurion. Asurion is the licensed insurance agent and claims administrator for Cricket Protect, which includes Cricket Protect Insurance and Cricket Protect Service Warranty. All claims, including the reporting of lost/stolen devices during a claim, are serviced directly by Asurion.
Cricket Wireless apologizes for any inconvenience or poor service Mr. and Mrs. feel they have received. Cricket strives to provide excellent service and we regret when that high standard is not met. Cricket understands that a customer's wireless service is an important part of their lives. We are currently working on improving the customer experience for the management of blocking and unblocking of devices.
We thank Mr. for his communication and trust that this explanation properly addresses his complaint.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr. NE
Atlanta, GA 30324
/DA
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing was addressed in this responce that we spoke about. They mainly adressed like every employee we spoke to. Just by saying sorry. The employees all the way to a manager. There is no way to resolve this for 3 to 5 business days. No customer should ever have to wait for service they pay for. We had the phone tyrned on in a cricket store just to be turned back off two hours later. Our situation is different because of her lungs. There needs to be a person a speedy procedure in place for this. They offered a month free for her phone. I dont believe they understand that they could have cost her life if the dictors had called. It just felt like be nice and make them go away. I asked for something in writing to shiw the new corporate procedures addressing this issue.not happy!
June 21, 2019
Revdex.com
Online Complaint
Re: *** C ***
Revdex.com Complaint ID: XXXXXXXX- Rebuttal
Dear Sir/Madam,
This correspondence is in response to a rebuttal filed by *** C ***'s husband on behalf of Mrs.. In the rebuttal, Mr. states that he did not accept the response from Cricket Wireless. He believes Cricket Wireless failed to address the delay with the removal of the device from the blocklist. He also requested in writing, the details of the new corporate procedures addressing this issue.
As stated in the previous response, Cricket Wireless did not add the device to the National Blocklist. It was added because of an insurance claim serviced by Asurion. Asurion is the licensed insurance agent and claims administrator for Cricket Protect, which includes Cricket Protect Insurance and Cricket Protect Service Warranty. All claims, including the reporting of lost/stolen devices during a claim, are serviced directly by Asurion. Any further questions regarding this claim or complaint should be directed to Asurion.
We are currently working on improving the customer experience for the management of blocking and unblocking of devices. Details regarding any process change are considered confidential and proprietary.
Cricket Wireless understands the seriousness of the complaint and again apologizes for any inconvenience or poor service Mr. and Mrs. feel they have received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Mr. for his communication and trust that this explanation properly addresses his complaint.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr. NE
Atlanta, GA 30324
/DA
The internet works fine on my phone but I can't place our recieve calls. I've been through their trouble shooting 6 times. I had this same issue in April and it was a tower down. They refuse to fix the tower and keep telling me I need an authorized cricket phone. My device has been fine for the past year and my old device does the exact same thing. They closed my case because I couldn't answer a phone that doesn't work. Sup after countless trips to town to call them and arguing with tech support they won't fix the issue.
Product_Or_Service: LG /stylo 4/unlimited
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Fix the tower
This correspondence is in reference to a complaint filed by Mr. ***. In the complaint, Mr. states that he is unable to make or receive calls.
We spoke with Mr. on June 27, 2019 in refence to his complaint. During our conversation Mr. advised that he no longer has connectivity issues. He can make and receive calls and use data.
We thank Mr. for his communication and trust that this explanation properly addresses his complaint.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr. NE
Atlanta, GA 30324
/KM
I bought the phone on the 20th of ***, by the time I got home I had already realized there was a problem with the data. I have jumped thru every hoop they have asked me to. I even took off work early 2 times so I could go to the store, as they asked me to do, only for the store to tell me they couldn't do what customer service was asking for or to try and charge me to do what needed to be done. I'm not paying to fix their mistake. I have proof of all calls to customer care along with recordings of conversation with customer service. I am paying for services that I am not getting and it is affecting my job. I work in home health care and have to communicate with employer thru app on phone that I can't use even tho I'm paying for it.
Product_Or_Service: Samsung /Galaxy J2 Pure/Unlimited Plus
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want a full refund of the money I spent along with the pay I lost for doing what they asked me to do
This correspondence is in response to a complaint filed by Mr. ***. In the complaint, Mr. states that he is experiencing data issues on Cricket's network and would like a refund.
We spoke with Mr. on June 27, 2019, and discussed the technical ticket that had been opened regarding his concern. Mr. advised us that our technical team offered to assist him with obtaining a replacement device, however, he declined the offer. Mr. stated that he did not want to be without his service while waiting on a replacement device and he has since ported to another carrier. Since Mr. is no longer active with Cricket we are unable to further troubleshoot any issues he may have.
We thank Mr. for his communication.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr. NE
Atlanta, GA 30324
/KM
I'm sorry but they had there time to try and fix the problem. And I refused because they would not even credit me for the time I didn't have my phone so I'm AGAiN paying for more that I'm not getting because of their mistake not mine I paid in full when I got the phone and activated my service. They can afford to to give me a credit for service that I wasnt getting. Especially since I already paid them for it! How is that fair
July 31, 2019
Revdex.com
Online Complaint
Complaint ID: XXXXXXXX
Re: Mr. ***
Dear Sir/Madam,
This correspondence is in reference to a rebuttal to a complaint filed by Mr. *** regarding his account. Mr. states that Cricket Wireless should issue a refund to him regarding the issues he had with his account.
We reviewed Mr. account and found that the account has been canceled since June of 2019 per the customer's request. We were able to determine that he filed a couple of cases regarding data concerns and they were both closed stating his issues were resolved.
Unfortunately, Cricket Wireless does not issue refund/credits for temporary data issues.
We thank Mr. for his communication and based on the aforementioned, we are unable to assist further. We respectfully request that his complaint is closed at this time.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA 30324
/CE
I set up bridge pay for my line I paid 50 dollars on 6/2/19. My mom paid 50 dollars on 06/08/19 there was a 10 dollar fee for bridge pay. My mom thought it said 50 dollars but she paid the 10 dollars on 06/09/19 they said we still owe them 40 dollars. My service is suspended but we paid 110 dollars total and then my mom's phone was reconnected when I asked why her phone was on but not ours she stated that because we paid 60 dollars we have mixed services. I've never heard of mixed services the floor manager I spoke with was Dawn. She talked to me as if I was incompetent or illiterate. I believe cricket is taking advantage of people with low income. If folks had the money to pay $150 dollars they wouldn't go with cricket. That's a phone bill like Verizon, Sprint and AT&T.
Product_Or_Service: Other /Huawei/
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like a refund for everything I paid this month.Total 110 dollars
July 1, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: Ms. ***
This correspondence is in reference to a complaint filed by Ms. *** regarding Cricket Wireless. In this complaint, Ms. states that Cricket Wireless doesn't help loyal customer that need a little help with bridge payments.
We reviewed Ms. account and found that there was a payment processed on the account, but it didn't cover the full amount owed.
We contacted Ms. who states that her mother made a payment for what she thought was owed. She wasn't aware of the additional fee associated with setting up a bridge payment plan. She states her mother processed an additional payment that next morning as she discovered the service was interrupted.
We advised Ms. that we would issue a onetime courtesy adjustment to her account.
Ms. thankful us for assisting her with this matter. We thank Ms. for allowing us an opportunity to assist her with her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
/CE
This situation all began because Cricket decided with no notice or anything to change the security protocols on both their website and mobile app. Suddenly, after YEARS of service I couldn't access my account to make payments or changes because of this change. So, I tried calling, but being a school teacher, I didn't have hours to spend on hold on the phone, so we played phone tag over and over again for a few months. Finally, when school let out for the year and I had time to spend hours on hold, I got someone on the phone, but they wanted me to "pick a security question" from a set of four that I would have never remembered the answers to before we could even discuss setting my online access back up. So, I asked to speak with a supervisor. When the alleged "supervisor" got on the line, the person sounded EXACTLY like the person I had just asked to transfer me and that began the lies. They still insisted that they couldn't set up my online access unless I picked one of their four questions. At this point, out of sheer frustration at the stupidity of this whole situation, I told them I would just get another carrier and now the 2nd nightmare begins. I transferred my number to another carrier, knowing I've had my phone 6 months and it should be unlockable. But then I find out I need "one more day" before the unlock and happen, so I wait until the next day and call back to get the unlock code, at which time they tell me I need to wait ANOTHER day. I'm betting if I wait yet another day, it still won't happen, because they've already lied to me about it once. At this point, my $129 phone is a brick, despite being paid up until the 20th for service, but all I want is free of the stupidity and sheer disrespect shown to a loyal, years long customer!
Product_Or_Service: Samsung /Amp 3/
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want my unlock code for this phone. I don't want anymore lies about why they can't provide me with this code, when I meet the criteria by their own admission. They are trying to string this out because according to the policy, the account has to be in good standing for them to unlock your phone, but if they keep this up, my phone won't be in good standing anymore and they won't have to unlock it at all. They are scamming me.
This correspondence is in reference to a complaint filed by *** D ***. In this complaint, Ms. requests that her device be unlocked.
Cricket's Device Policy requires customers to meet the following requirements prior to unlocking their device. The device has been active for at least six months of paid service. The device is designed for use on and is currently locked to Cricket's network. The device hasn't been reported as lost or stolen. The device isn't associated with a fraudulent account.
Nonwithstanding Cricket's Terms and Conditions, an exception was made, and Ms. device was unlocked.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/cb
I bought a new phone at the Cricket store on *** 7, 2019 Less than two weeks after I bought it the screen started messing up. I was unable to return it to the store for an exchange so they had me take it to a UPS Store on *** 24, 2019 since my town does not have one I had to drive an hour away. So once I sent it back & they shipped me another device that was refurbished, even though I bought a NEW one, they send me back a phone that Does not work. That's 2 phones that don't work. They do not want to fix this, they keep giving me the run around.
Product_Or_Service: Samsung /Amp Prime 3/
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want refunded for the original phone that I paid for.
July 3, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
This correspondence is in response to a complaint filed by *** regarding Cricket Wireless. In this complaint, Ms. would like a refund of her original purchase because she has received 2 defective devices and feels she is being given the runaround.
We attempted to contact Ms. *** on several occasions to gather more information regarding her issues, but we were unsuccessful in speaking to her. We have sent a copy of this response to Ms. e-mail address along with our contact information. Ms., should she choose to contact us, can do so via e-mail.
We want to thank Ms. Jones for her communication and look forward to hearing from her should she decide to further address her concern.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA 30324
/DA
Cricket phone have glitches and doesn't have unlimited data
Cricket doesn't have unlimited data on their plans. Apps don't work properly, phone does what it wants. Text messages say something different than what person tired.
Refund or replacement
This correspondence is in reference to a complaint filed by Ms. *** regarding Cricket Wireless. In this complaint, Ms. states that Cricket Wireless doesn't have unlimited plans. She also states there are problems with the devices.
We attempted to reach Ms. to gain a better understanding of her complaint, but we were unsuccessful in speaking with her.
Cricket Wireless offers many different rate plans including the unlimited plan. We have included the link to our website so she can review them and find the best plan for her wireless needs. https://www.cricketwireless.com/
Should Ms. want to discuss her complaint in greater detail, she can reach me
Chiquitta at the information that I provider her.
We thank Ms. for her communication and look forward to assisting her.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
/CE
They charged me 236 an only wanted to refund 126 an me loose the rest they are very rude an are doing some shady stuff under the table
Product_Or_Service: Other //Cricket
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I did not get anything an was charged 236 an they would not give me back my mo way
13, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
This correspondence is in response to a complaint filed by *** regarding Cricket Wireless. In her complaint, Ms. states that she went into a Cricket Authorized Retailer to activate 4 lines and take advantage of the free devices being offered. After paying, Ms. realized that she was charged $236.00 this included charges for the new devices. She requested a full refund of her money. The store advised they could only refund $142. Ms. is asking we assists by refunding the reminding balance.
We attempted to research Ms.' s account but could not find an existing account under her name. We called her on July 2, 2019 and she expressed that she did not have a Cricket Wireless account. We asked her to send us a copy of the Authorized Retailer's invoice to further investigate. She communicated, she would text us a copy of the invoice once she got home. On July 3, 2019 we attempted to call her to inquire about not receiving the copy of the invoice, but we could not get a hold of her. We sent her an e-mail advising she could forward a copy of her invoice to our e-mail address as well.
We will wait for Ms. to provide the information we are requesting to further investigate.
Regards,
Emilio ***
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr., 12th Floor
Atlanta, GA XXXXX
I filed a claim wit Asurion for my Cricket Wireless insurance due to my iPhone 8 Plus breaking. They immediately authorized it and sent me a replacement phone through ups on June 4th 2019. Supposedly the ups driver delivered my package at the front outside of my gate June 5th 2019 at 9:59am. I have video surveillance surrounding my entire property, no ups or any truck driver stopped or even drove by my property before or after the alleged delivery time. Ups then created their own claim/investigation. I called cricket wireless insurance to file a claim again explaining everything , how I never received the device so I wasn't able to return my damaged phone and I wanted them to do a reshipment because I had already paid $250 for a device that never arrived and I still have a damaged device. Mind you I pay for my insurance every month. They agreed after a 2 hour phone call, then today I called to get my new claim number and tracking Id for the new shipment, they stated they decline it and would not be sending me any other replacement devices and I no longer had insurance. They stated I had to contact another department which I did, they told me my insurance was valid and up to date so they weren't sure why they were telling me that. She then called with me the other department again and verified everything, they still weren't able to help me. Said there was nothing they could do. They said yup you lost your $250 and still stuck with a broken device. I'm ***, I don't know what else to do at this point. This is ridiculous. Ups can't help me with my original lost package either.
Product_Or_Service: Apple /iPhone 8 Plus gold/
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I want my phone to still be replaced mine is broken. I paid for my replacement, don't have it. I also pay monthly for my insurance and now are being told due to the suspicious unusual activity of me being honest and reporting the missing delivery that's 'suspicious? enough to them to tell me I no longer have insurance but have to continue to pay. And I will no longer get any shipment replacing devices indefinitely. So I'm extremely frustrated !!!
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states that she filed an insurance claim with Asurion and paid the deductible and never received her replacement device.
We contacted Ms. and she states that she provided Asurion with the claim information that she received from UPS, since the device was never delivered to her. She states that Asurion refused to honor the claim and ship her another device.
We explained to Ms. that this is a matter that she would normally have to take up with Asurion directly since they are providing the device protection plan. However, we agreed to work with Asurion to ensure a proper resolution is made. We advised Ms. that we are in contact with Asurion regarding this matter and that we will follow-up with her once we have more information and a resolution has been provided.
We apologize to Ms. for any inconvenience. We thank Ms. for her communication and look forward to speaking with her again.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/SG
I canceled my service on the 19 of April and when I contacted customer support I was hung up on twice and informed they the last two months worth of bill the took from my account was not going to be refunded how can someone charge you for a service that they have not received
Product_Or_Service: LG //Family
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) All I want is the last two month of money they took from my account to be reimbursed to my account for the service I have not received
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states that he cancelled his wireless service with Cricket and continued to be billed.
We spoke with Mr. and agreed to issue a refund equivalent to two months of service, sine those payments were auto debited from his account. We advised Mr. that he can expect the refund to post back to his original payment method within 3-5 business days. We reviewed Mr. account and confirmed that the billing has stopped
We apologize to Mr. for any inconvenience We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/SG
Their month to month contracts are a falsehood. They hold your phone hostage if you attempt to switch carriers.
I purchased an iPhone outright from Cricket when I was on a month to month contract and they now refuse to unlock the physical device after I switched to another carrier so that I may use it with the new carrier. So now I have an unusable iPhone and no service with any provider.
Unlock my phone.
This correspondence is in reference to a complaint filed by ***. In the complaint, Mr. Bindman states that Cricket Wireless refuses to unlock her cellphone so that she can use it with another carrier. Ms. feels that Cricket Wireless should unlock her device.
Cricket's Device Unlocking Policy is consistent with the policies of most major prepaid cell phone carriers, including T-Mobile, Metro PCS, and Boost, whose device unlock waiting periods range from 90 days to 12 months.
Cricket's Device Policy requires customers to meet the following requirements prior to unlocking their device:
The device you want to unlock has been active for at least six (6) months of paid service.
The device you want to unlock is designed for use on and is currently locked to Cricket's network.
Your device hasn't been reported as lost or stolen.
Your device isn't associated with a fraudulent account.
*The 6 months paid service requirement does not apply to Cricket devices purchased by Unlimited Plan customers before January 4, 2018.
Our Unlock Policy can be found online at https://www.cricketwireless.com/support/apps-and-services/device-unlock/customer/device-unlock.html
Acceptance of our Terms and Conditions with Cricket Wireless begins by doing the following, but not limited to, giving us written or electronic signature or telling us orally that you accept, activating service, paying for service, and attempting to use or in any way using the service.
We have determined that Ms., at this time, has not met the necessary requirements in order to unlock the device.
Ms. activated her device May 29, 2019 and she cancelled her service June 5, 2019. We contacted with Ms. on July 1, 2019 to further discuss her complaint. We left a voicemail advising Ms. of our unlock policy as well as our contact information should she have any further question.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr. NE
Atlanta, GA 30324
/SG
Purchased a WiFi hotspot on June 3,2019. I purchased a months data usage. John - sales clerk set up the Wi-Fi device. I do not have a cricket phone. He put an app on my phone without my permission. He set up the Wi-Fi device to fail from the beginning. He asked what my user name I wanted. I told him and spelled it. He never wrote anything down nor wrote down the information he put it. Went home - couldn't get the device to work. Manager helped me to get it to work. Used it 15 minutes. Next morning I couldn't get the Wi-Fi to work. It kept asking to change user name and passwords. I did until I had no clue what my user name or password *** any more. When I called customer service - they told me what my user name was and spelled it for me and it was not what I told John in the store. Since I couldn't get it to work I was returning it. Not had 24 hours. I couldn't leave to return it because I was waiting for FedEx to arrive. I called the store I purchased the device from and asked for a refund. I asked if I couldn't get everythi g back that I paid on it. The assistant manager said - everything except $25 that was the activation fee. I said ok. Told him I was waiting on FedEx and soon as they arrive - I would be in for a refund. When I went in after 5 pm for my refund - John was there and refused to refund my plan that I used for 1t minutes. He set it up to fail from the get go. I paid a total of $178.56. All I received was $109.24. What that employee did was wrong. He gave me no option to setup myself. I believe the number they gave me for my account was XXX-XXX-XXXX.
Product_Or_Service: Other /AADENGOOO61/Turbo Hot spot
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like a full refund since John set up account wrong and put an app on my phone without permission. The remaining refund of $69.32 is due.
June 26, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXXXXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states that she brought a WIFI hotspot and subsequently a day later she determined that the hotspot did not meet her needs. Ms. stated that she received the refund for the device, however she requests that she be refunded for the service payment for the WIFI hotspot.
Ms. was contacted by phone on June 24, 2019.
According to Cricket Wireless Terms and Conditions of service, available online at www.cricketwireless.com/terms: Amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance in your account will be forfeited.
Non-withstanding Cricket's Terms and Conditions, Ms. will be refunded via check. We have verified her address to mail a check to. Ms. can expect to receive a check within 10-15 business days.
We value feedback and apologize for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/cb
I was in Vancouver so I stopped by the cricket store at 3801 Main St
Ste C, Vancouver, WA 98663. I wanted to purchase a single line cell phone plan and port in a number. Long story short-the lady charged me $197.45 I thought that was expensive but it was late and I wanted to use my cell phone. The lady said she was out of paper and couldn't print me a receipt. I called Cricket to see what the charges were for and the said. $67 was for the phone line, $25 was an activation fee, and $49.99 was for a phone. This totals $141.99. They was $55.45 difference.
Cricket customer service suggest I go back to the store. I didn't want to but I went back to the store. Was soon I said the was a price variation the manager got aggressive and loud, and a second employee started getting aggressive also. I called Cricket customer service and the manager was yelling at her. Really unpleasant experience-I just want to get out of there! Didn't get anything resolved just got yelled.
Product_Or_Service: Apple /Iphone6/Cricket
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like the $55.45 I was overcharged refunded. I had to make three trips to the store-super unpleasant.
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. state that she activated service at an Authorized Retailer. Ms. stated that she felt she was overcharged and did not realize that her receipt was incorrect until she checked it later.
Ms. was contacted June 27th, 2019 about her store experience. She later confirmed that she initiated a chargeback through her bank to receive the funds that she felt were a discrepancy. Because Ms. initiated a chargeback, we determined that no further action was needed on our part.
We value feedback and apologize for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/cb
I'm so angry! My 84 year mom bought a new iPhone less than two months ago. Yesterday she went to her local Cricket authorized retailer at 8030 La Mesa Blvd for help because her phone wasn't displaying contacts and they convinced her to buy a new (much cheaper piece of ***) Samsung and gave her $20 for her two month old iPhone. I have not been able to speak to the store manager, nor has customer service returned my calls yet but I'm not going to let this go. Cricket Wireless - you need to make this right. You took advantage of an 84 year old woman who knows nothing about technology and knew what you were doing.
Update: a customer service rep located in Cambodia left a message on my phone but when I call back I am not able to reach the person.
I just switched to cricket and the phone I bought didn't work, so I called customer care. I thought I'd give them a chance to correct. It's now been 3 weeks, half of which I couldn't get a data connection, and they want me to pay to fix their mistake or go a week with any phone. And they don't care at all!!
Cricket Wireless like other low cost consumer cellular phone companies have the worst customer services.
I've dealt with all of them and experience the same issues with the customer service being outsourced outside of the United States of America where the customer service agents barely speak and understand English, make numerous mistakes and can't resolve customer issues.
When consumers request a supervisor in the US to speak to none exist.
While Middle Class and Wealthy wage earners can afford to switch to the mega cell phone giants of AT&T Sprint and Verizon people who are low income wage earners disabled and retired can't do so and only have government free cell phones as an alternative.
We are paying for the extremely poor quality of the outsourced customer service and certainly are not getting what we pay for.
I would never recommend a low cost consumer cellular company to anyone.
I just completed the review you sent me and it was ALL BAD. Cricket has ripped me off by sending me a defective phone. I trouble shooter it online and it still would not work. I returned the phone within the time specified. They received it back in May 29th and I'm being told it still has not been inspected so I have no refund. I also purchased a plan in good faith, thinking I would be switching to what I thought was a good carrier. No I have a $55.00 plan that cannot be used, I even tried to have a cricket sims card put in my current phone but it won't take a cricket sims card, so I'm robbed of the $55.00 plan. I am out of work, darn near disabled and thought I had chosen a reputable carrier, BOY WAS I WRONG. I will be happily sending you my utility bill since I cant afford it now, I had to purchase another plan for my current phone. I may be
only one angry person but through social media I can make sure EVERYONE is aware of your scams. You demanded payment immediately but your making me wait for a refund AND stealing $55.00 from me.
THIS EMAIL WILL BE POSTED ON SOCIAL MEDIA SITES SO ANYONE THAT HAS ACCESS CAN SEE WHAT THIEVES YOU ARE AND TO STAY AS FAR AWAY FROM CRICKET AS POSSIBLE!!!!!!! Cricket will not post my review on their site, stating it does not meet their guidelines, why because it's TRUE?
I have no cellular (call service ) since Thursday 5/30. I contacted Cricket several times on the phone and virtual chat( I have transcripts) . The attempted to troubleshoot to no avail. I called back again they told me they were having issues with one of the cell towers in my area and everything would be resolved in 24 hours. Still no service. I contacted Cricket again to try to resolve the issue and they told me they can't give me an estimate of when my service will be running again. I paid my bill in advance $30 for the month of June but I I'm not receiving services. I asked them for a refund and to cancel my service but they said they can't give me a refund.
Product_Or_Service: LG //
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would appreciate a refund because I'm not receiving service for what I paid for.
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states that she has not had service, and she would like to cancel her service and receive a refund.
We spoke with Ms. June 28, 2019 and she was no longer interested in maintaining service with Cricket since she has not been able to make or receive calls for almost a month. We agreed to cancel Ms. service as she requested. Upon reviewing her account, we discovered that she filed a dispute with her financial institution for June's service charges and they have processed a charge-back. We explained to Ms. that her payment was reversed as of June 13, 2019 and her financial institution should be issuing it back to her.
We apologize to Ms. for any inconvenience. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/SG