Cricket Wireless Reviews (%countItem)
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Cricket Wireless Rating
Description: Cellular Telephone Service & Supplies, Cell Phone & Tablet Equipment, Supplies & Repair
Address: 575 Morosgo Dr NE Fl 2, Atlanta, Georgia, United States, 30324-3300
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This company lies A LOT. I will own the fact that I had a chargeback on my account on January 24th, 2019. After this, I was advised that I could not use a card to make a payment at the time of my next bill. I then asked if I could use a cricket branded prepaid card and was ad vowed yes, as long as it says cricket on it, it would be fine. I went and purchased at $74 cricket service payment card. That night I was advised that I could not use it. I escalated and was offered a credit, but was told it could not be applied at that time due to system limitations. This was in February 2019. I still have yet to receive any credit, so there's lie #2. Today, 6/4/2019, I contacted customer care through chat. I confirmed with the agent that my account was unlocked and I could now use my card. I took the card into the store and it still would not work (lie #3). I called back and requested all in my interactions with the company from January 2019 through today to be reviewed and I requested a solution based on then horrible service I have received. I was advised by a supervisor that it would be escalated. I called back and was advised that it was in fact, NOT escalated (lie #4). He said he would find a resolution and call me back into 20-25 mins, but he never called (lie 5). An hour later I called back. I again requested this to be escalated and all interactions reviewed. I had yet another supervisor claim to have escalated this to the 'technical? department. I hung up and called again to confirm that this had been done only to be told AGAIN that it had not been done (lie 6). This time I spoke with a supervisor who claims that this escalation isn't even possible and there is nothing that can be done. This has been the worst customer service experience I have ever had in my entire 30 years of life.
Product_Or_Service: Apple /iPhone 6s Plus /Unlimited
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want EVERY interaction with the company from Jan 2019 through today June 4 2019 reviewed. I want someone to understand how many times I have been lied to. I want compensation for the 8+ hours I have spent on the phone with this company.
This correspondence is in response to a rebuttal to a complaint filed by ***. Ms. states that she, after multiple chargebacks, was unable to use a Cricket branded prepaid card to make her service payments.
We reached out to the customer on three separate occasions and were unsuccessful in our attempts. Per the notes, the customer currently has an active account and is fully able to make payments via cash as recently as June 11th, 2019.
We did review every transaction on the customer's account per her request. The form of payment (credit card) attempted as early as June 4th, 2019 is not allowed for this account at the current time. I also see a total of 18 failed credit card transaction attempts on file. The current method of payment being used (cash) is the acceptable method going forward for Ms..
I also do not see a record of a credit being offered to the customer; with this said we will not be able to honor a credit without notation.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/RM
I paid almost 300 for two phones, service, and a case. The case I paid for allowed my phone to fall on a concrete floor.
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) At this point I asked cricket to refund the case they refused. I am no longer satisfied, and want a full refund of my 300 dollars, or my phones unlocked by a Cricket location.
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states that an accessory that he purchased, in this instance a phone case, allowed his device to fall on the floor. Mr. wants a full refund for both devices that he purchased and for the devices to be unlocked by Cricket.
On June 25th, Mr. was reached via email. He was also informed that we received another email that he wrote Cricket leadership and provided additional details.
Mr. details in the email to leadership that he ended up recycling one of his devices via a Eco ATM (https://www.ecoatm.com/), which is a kiosk to sell your used devices for cash. Therefore, we could not process a return for his device, if he elected to sell it to a third party.
Regarding returns of the devices, Cricket has specific criteria.
Returns or exchanges must be done within 7 days
Day 1 is the date of purchase
If purchased online at cricketwireless.com, Day 1 is the date the phone is received
Phones must be in like-new condition (no liquid or physical damage, no excessive wear and tear, no cosmetic defects)
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/cb
Sadly Cricket Wireless/ ATT has no motivation to resolve this problem and quickly found any reason possible to avoid actually discussing it. At this time you are welcome to close this case, please note the customer is not satisfied.
I can't log into my account to get all of my plan information since my phone is dead. Three weeks ago I bought a new Samsung Galaxy S9 at the Cricket Store in Lewistown, PA. When I got it I would have to wiggle the charger to get it to charge. I thought it was a charger issue, but it would charge so I used it. Finally on Friday, May 31, 2019, that charger wouldn't charge it anymore. So I went and bought another charger. That charger wouldn't work either. So I called Cricket to confirm it was a problem with the phone and not the charger. They did confirm that and forwarded me to their warranty department. The warranty department told me they could not replace the device because it was caused by normal wear and tear. I told them I wanted to talk to a supervisor, so they forwarded me to the floor manager. The floor manager then told me it was as problem with the phone from when it was bought and I should have taken back to the store the day I got it to have it checked. So they each gave me two different stories but neither would refund for replace the device. My phone is now dead and unable to be used.
Product_Or_Service: Samsung //Unknown
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Being that the device is brand new I would like a refund or replacement.
This correspondence is in response to a complaint filed by *** regarding Cricket Wireless. In his complaint, Mr. states that the new Samsung Galaxy S9 he purchased on *** 6, 2019 would no longer charge. He purchased a new charger, but the issue persisted. He contacted Cricket customer service and was transferred to the warranty department. The warranty department told him they could not assist with replacement because the problem was caused by normal wear and tear. Mr. is asking we assist him with a device replacement.
We called Mr. on June 4, 2019. We spoke with Ms., she reported that the phone will charge only if the device is completely turned off. This was not the case when she first purchased it. We assisted Ms. with a device replacement. We provided the tracking information and RA number so she can return the defective device back to us. Ms. had no more questions.
We thank Mr. for her communication and trust that this explanation properly addresses her concern.
Regards,
Emilio ***
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr., 12th Floor
Atlanta, GA XXXXX
XXX XXX-XXXX
My phone was stolen. My replacement plan phone is a messed up phone has constant ads popping up making it impossible to use. They refuse to fix.
I pay for the protection plan every month and when my phone was stolen I used it to replace my phone. The replacement has issues like ads popping up constantly interfering with being able to use the phone. The phone has widgets that pop up that won't go away. Cricket verified they sent me a messed up phone but wants me to pay to replace it again.
Would like my phone replaced at no cost to me.
This correspondence is in response to a complaint filed by *** regarding her device insurance claim with Asurion. Ms. states that she filed an insurance claim with Asurion, the provider of Cricket Protect device insurance, because she lost her device. According to Ms. the replacement device is not working as she expected. She mentions that pop up ads on the device are making it difficult to use.
We have attempted to contact Ms. on several occasions to discuss her complaint further and to assist her with any troubleshooting that maybe necessary, however we have been unable to get physically speak with her. If Ms. continues to experience difficulties with her device, she can contact us at the number we have provided, and we will be happy to further assist her. Ms. can also contact Asurion, the provider of Cricket Protect device insurance for assistance with a replacement if she prefers. For full information on the Cricket Protect device insurance program Ms. can visit ***
Without the opportunity to speak with Ms. we are unable to further assist her with her complaint.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Corporate Customer Relations
575 Morosgo Dr. 13 Floor
Atlanta, GA 30324
/KM
(The consumer indicated he/she DID NOT accept the response from the business.)
They have never attempted to contact me in any form. They refuse to send me my money back or a working phone. Telling me to call you from a phone that you know doesn't work is a silly game your playing too avoid doing what is right. Send me my money back or a working phone.
You can also stop trying to charge me a monthly for a service I don't have and will not be paying for.
(The consumer indicated he/she DID NOT accept the response from the business.)
No attempt had been made to contact me by email mail. Again the phone I recieved is broken and does not work so of course you can't call me. I'm still waiting for a working phone that I've already paid for. I'm also still waiting on a refund for the fake insurance plan I was paying for.
Pretending like you've tried to contact me is not ok and a lie. I need a working phone or all my money back.
July 8th, 2019
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
Dear Sir/Madam,
This correspondence is in response to a rebuttal filed by *** regarding her device insurance claim with Asurion. Ms. states that she filed an insurance claim with Asurion, the provider of Cricket Protect device insurance, because she lost her device. According to Ms. the replacement device is not working as she expected. She mentions that pop up ads on the device are making it difficult to use.
The rebuttal stated that we never attempted to contact the customer in any form. We have attempted to contact Ms. on several occasions to discuss her complaint further and to assist her with any troubleshooting that may be necessary. These attempts have been made via telephone, the customer has also made inbound calls for communication regarding her account. We are also fully aware that the customer's line is currently cancelled and closed.
If Ms. continues to experience difficulties with her device, she can contact us at the number we have provided, and we will be happy to further assist her. Ms. can also contact Asurion, the provider of Cricket Protect device insurance for assistance with a replacement if she prefers. For full information on the Cricket Protect device insurance program Ms. can visit https://www.cricketwireless.com/support/plans-and-features/cricket-protect-device-insurance/customer/cricket-protect.html.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Corporate Customer Relations
575 Morosgo Dr. 13 Floor
Atlanta, GA 30324
/RM
I have been over charged charged for a hot spot that I asked them to remove several times they always say the remove it and never do they refuse to refund the money and I ah e just been paying for this after repeatedly being told by their customer service that it has been removed they also have the account locked so o can't make changes online customer service is rude and can not understand nothing you say
Product_Or_Service: Apple //Unlimited
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like the money I have paid for an u send hit spot returned
This correspondence is in response to a complaint filed by Ms. ***. In the complaint, Ms. states that she was continuously charged for the hotspot feature even though she called several times to remove the feature. She further states that her online account is locked, and she is unable to make changes on her own. She also feels that the customer service representatives are rude and cannot understand her.
Cricket Wireless Corporate Manager, Damaris, spoke with Ms. and discussed her complaint in further detail.
In researching Ms. account we could not find any requests to remove the hotspot feature.
In the event a customer forgets their user id and/or password *** their online account they *** click on the "Forgot Username and/or Password" link to reset the necessary information. If a customer enters the incorrect information too many times, as a precaution, the online account will become locked. The same process can be used at this point to unlock the account by resetting the necessary information.
We understand that Ms. would like to speak with a customer care representative who she could communicate with effectively. Cricket Wireless encourages global diversity within our workforce and even though our agents *** have accents different from ours we can attest to their professionalism and ability to help our customers with their needs. Cricket Wireless has other tools that can be used to assist with contacting a customer service representative. We encourage Ms. to try our chat services via her device or at www.cricketwireless.com. Please know that we value her feedback and her concerns will be forwarded to the appropriate channel for future development.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
/DA
Over charge for service not received
I was trying to find some details on Cricket website about roaming service on May 14th and accidentally clink a link and it turned out I added extra feature on my plan. I realized right away and called customer service. She told me that no worry. She reversed the transaction and I won't be charged at all. The plan is back to original. Today I noticed that I was still got charged $15. I contacted customer service again for 3 times and they refused to refund the $15.
I am asking for a refund!
This correspondence is in response to a complaint filed by Ms. *** regarding Cricket Wireless. In this complaint, Ms. states that she accidentally clicked on a link while viewing international rates on Cricket Wireless website and the feature was added.
Ms. states she didn't know she was adding the feature. She states she called to remove the feature immediately once she received the notification that there was a change to her account.
We reviewed her account and found that the feature was removed shortly after it was added. We decided we would issue a one-time courtesy credit for the international charge since it was immediately removed.
We attempted to contact Ms. and provided her the aforementioned information, but we were unsuccessful in speaking to her.
We provided our contact information, Chiquitta with Cricket Wireless corporate office should Ms. wish to further discuss our decision.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
/CE
On Tuesday *** 28, 2019 I went to Cricket Wireless at 2527 Lake st in Melrose park, IL and informed the sales associate Leslie that I wanted to get a new phone. She got all my information to order the phone because she said they don't keep that model in the store and it will have to be shipped to the store. She said she will contact me in 2 days. Two day later I didn't hear anything and called the number she provided and no one answered I went to the store and asked Leslie and her manager Addy about the phone both stated the phone was delivered to another store and that they will contact me. No one contact me by the end of the business. I called the following day and got put on hold by Addy who never returned back to the phone. I went up to the store and Addy stated with a smile that my phone they order was sold. No apology, and then sated that I can reorder the phone.
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want a credit adjustment on my bill and a refund on my deposit that I made with another cricket store to have my phone delivered. I also would like a customer service training class to be held for sale associates and managers when dealing with customers.
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states that she visited a Cricket Authorized Retailer to purchase a new device, and they agreed to order the device since they did not have it in stock. Ms. states that she reached out to the store since she had not heard anything about her order, and they advised her it was shipped to another location. after not being contacted again she reached out to the store again, only to be told her device was sold to another customer.
We forwarded this information to the stores ISE and he contacted Ms. Smith and they reached a resolution. We contacted Ms. Smith on June 26, 2019 and she confirmed that this issue has been resolved.
We thank Ms. Smith for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/SG
I have been experiencing issues with my calls dropping and text messages aren't being delivered . I've been having this problem for weeks , but it has been getting worse within the last couple of days . When I call customer services I was constantly hung up on , belittled , and disrespected. An employee told me that I basically needed to wait for a ticket to be created . They were unable to tell me how long the ticket would take and if the issue would be fixed . In the middle of me asking about my services that I already paid for , and if I would still be charged for my upcoming cycle . I was told no and was hung up on . When I called back after being hung up on , the next manager told me I had to speak with as many people as I did because of profanity which was not true . I spoke with almost 8 different representatives and was nice to all accept for one , which was the one who basically said they wouldn't be helping me at all . Not only was I dismissed by the final manager I spoke with , I was not helped in any fashion , nor was I treated like a loyal customer . I am currently paying for a service that doesn't work , with no help from the provider
Product_Or_Service: Apple /iPhone XR/Unlimited
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like to be reimbursed for the services I am unable to use
This correspondence is in response to a complaint filed by Ms. *** regarding Cricket Wireless. In this complaint, Ms. states that she has had several issues with her device. She states she has had several dropped calls and text messages that were not delivered.
We reviewed Ms. account and found that our technical support team had completed an investigation of the network in her area and determined that they were unable to locate any network issues.
We contacted Ms. to advise her of our findings and she states she was already aware of technical support's findings. She stated she is still having issues with dropped calls and delayed text messages. We informed her that her device is still under warranty and advised her that she might want to take it to an Apple store to have them look at it.
Ms. states that she should receive compensation for the time she wasn't able to use her phone. We explained our technical support findings again and advised her that the issue is not with our network.
We decided we would issue a onetime courtesy credit for a portion of her monthly service charge.
Ms. was happy with our resolution to her complaint.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA 30324
/CE
I purchased a phone plan with a free device on or around March 2017. I made this purchase at Cricket Wireless located at the Eastwood Mall location in Niles Ohio. After I made the purchase my daughter also purchased a phone from the same location. I set up auto pay for my phone bill only and it was authorized for $35.00 a month. Well after having the phone for a month or so my daughter had switched her service over to Boost Mobile. Her service was "ported" over to Boost. She ended up talking me into switching too. It was better service and a better plan, so I cancelled my service through Cricket Wireless and also ported my service and phone number over.
I have currently had Boost service ever since until present day. Within the past month I needed a bank statement for something and so I stopped at the bank for a statement (because I switched to paperless statements, so I never look at them because I know what is coming out of the account and in.) So when I picked up the statement I noticed Cricket Wireless was on the statement. Well then I find out Cricket Wireless has been taking $35.00 a month out of my account since July 2017.
I contacted Cricket and the woman said that I never cancelled the 'Other' phone. Which as previously stated I was the only one who had an automatic bill being paid with my bank account. I never had two phone bills come out of my account. Every month was $35.00. But they are not cooperating at all with looking into giving me any of my money back. This is over $500.
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would just like for them to return my money. They never were allowed to take it once I cancelled my order. There had been no activity on those phone lines due to the phone numbers being ported to another phone company.
June 05, 2019
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
Dear Sir/Madam,
This correspondence is in response to a complaint filed by ***. In the complaint, Ms. is seeking assistance with the recovery of her payments made via Auto Pay from July 2017 through September 2018. Ms. claims that she ported out the number to Boost Mobile and Cricket Wireless failed to close her account.
Cricket Wireless Escalation Manager, Damaris spoke with Ms. on June 5, 2019 to explain that she did not port out or cancel her line ending in 5979. This number was active on the Cricket's network until September 2018 when it was suspended for non-payment. She understands that she was using a new number with Boost Mobile and never ported her number from Cricket Wireless. Additionally, Cricket Wireless does not have a request to cancel her service. We informed her that without notification from her to discontinue the line, we are unable to cancel a line that is being paid for on a monthly basis.
Ms. request for a refund was denied. We ask that Ms. please see the agreed upon Auto Pay Service Program Terms and Conditions located at: https://www.cricketwireless.com/legal-info/auto-pay-authorization-terms.html.
Additionally, per our Terms & Conditions, service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If an account is suspended or cancelled for any reason, any remaining account balance will be forfeited. Additional information can be found online at www.cricketwireless.com/terms.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
/DA
(The consumer indicated he/she DID NOT accept the response from the business.)
The phone number they are referring to was being used on Boost Mobile and was ported out. Myself and my daughter physically walked into the Eastwood Mall location in Niles Ohio the day we went to boost to cancel it out and switch the other line over to Boost Mobile. Both lines were cancelled out and they continued to take payment. Further more, when I realized they were still taking my money and contacted the manager on customer service they said it was not cancelled like they are saying now when I explained that I went there they were supposed to look into the refund and they were to turn off the payments but STILL KEPT TAKING my money out of my account again. I had to close my account because they continued taking it still. I do not accept this response it was personally cancelled more than once and they continued taking my money.
June 18, 2019
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
Dear Sir/Madam,
This correspondence is in response to a rebuttal to a complaint filed by ***. In the rebuttal, Ms. repeats her claim that she ported out the number to Boost Mobile and Cricket Wireless failed to close her account. This led to her making payments via Auto Pay from July 2017 through September 2018. Ms. wants all payments refunded.
Cricket Wireless Escalation Manager, Damaris spoke with Ms. on June 5, 2019 to explain that she did not port out or cancel her line ending in 5979. Ms. has failed to add any additional information and therefore Ms. request for a refund continues to be denied. Ms. stated during her conversation with Damaris that she would continue to complain until the refund would be approved.
We thank Ms. for her communication and trust that this explanation properly closes her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
/DA
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not understand why the incompetence of one of the employees working at that cricket location makes it okay to continue to take someone's money. My daughter and I ported both phones over to boost and was on a family plan which we still are present day. The only reason they did that is because that number was on auto pay so they are trying to say we ported omw and not the other but that is not true. My daughter was first to port over and find the family plan and that is why I then ported my XXXXXXXXXX number over as well but now because I did not see that they were taking my money until I needed a print out for ssi and questioned it were they trying to say I cancelled one and not the other. Why would I pay for my daughters line through you when she is paying it every month through boost. I spoke with several managers over the phone who said repeatedly they would get the issue resolved and never did. That is why I had to contact Revdex.com. I'm not going to just accept something that is wrong. I'm sorry that one of your employees did their job incorrectly but that does not make it okay for you to keep talking my money when it was cancelled more than once in person and via phone. This is not okay at all something needs done. This is not right for them to continue to take someone's money who is on disability because you knew they did not catch it I need my money back I never once in all the time used any of your services if you pull up your records there is not one second of talk or text and not no data used in the whole time since it was cancelled because it was cancelled. Please show where I used your services after I cancelled. You can't. Please make this right
My cricket account has been hacked. My network dropped one day, I called cricket and they told me my IMEI was connected to a new sim card. While that happened someone was using my phone number to text and access my bank accounts. I got a new sim, activated it on my phone, used it for a few hours when my network dropped again, I called cricket, my account had a new sim connected to a new IMEI. I asked all activity be stopped on my account and my pay turned off. The next day, my account was re-activated and my card charged for the month. I called cricket, asked to remove card info and disable the account again. Managers were not able to close my account, there is no fraud department, and no consumer protection, no security checks( all they said :COMPANY POLICY- WE CANNOT HELP). Someone in their system keeps re-activating my account, bypassing *** and security( all the managers were able to say was that it was done at a cricket store, no other info) Spent numerous hours on the phone with no resolution or better understanding.
Product_Or_Service: Other //5g
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I need to make sure that account is closed and my info protected, that cricket will give this matter the attention it deserves
July 12, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: Mr. ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr. *** regarding his account. Mr. states that his account was hijacked. He also states that he felt that Cricket Wireless didn't handle the cancellation of his account properly.
We reviewed Mr. account and found that the account has been canceled since March of 2019 per the customer's request.
We contacted Mr. to share or finding. He stated that he was aware of the account be cancelled, but he had difficulties in getting it cancelled. We apologized for any inconvenience that he felt he received. We asked Mr. if there was anything else, that we could do to further assist him? He stated the issue has been resolved now.
We thank Mr. for allowing us the opportunity to assist him and hope that this explanation properly addresses his complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA 30324
/CE
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not state that the case has been resolved. I do not agree with this characterization. I stated that, given Cricket's lack of corroborative evidence, I did not see what else they could do for me. That does not mean the case is "resolved."
I believe a true resolution calls for a 3rd party independent investigation of Cricket and its internal practices and methodology in handling issues related to identity theft. Due to the fact that Revdex.com delayed the handling of this complait, all the phone recordings with Cricket have been erased. Therefore, an investigator now needs to get Cricket to cooperate in establishing an investigation in which a SIMULATED situation such as ours gets played out with its representatives, so as to see first hand how they further victimize those who are already victims of identity theft.
I was double billed at initial activation, was told fist charge did not go through and had to do over.
Both charges went through, supplied paperwork and statements to store having hard time receiving credit.
Product_Or_Service: LG /stylo 3/20 month
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) $93.73. I would like to be billed only what I should not double billed for same service.
Thank You,
You have always been outstanding resolving complaints and getting back to me very quickly.
Was wondering why was not getting anything close to your regular service?
Very happy you have found your glitch.
I was able to resolve this issue without your help. Took a lot of work on my end and still do not know how Cricket was able to do this, seemed like some very shady practices going on, but I received my money back in cash from them. So as far as I am concerned this case can now be closed.
Appreciate your help.
Thank You
PAID FOR ONE MONTH SERVICE OF UN-LIMITED TEXT/PHONE. SIM CARD PROVIDED BY CRICKET RETAILER AT BETHEL ROAD COLUMBUS OHIO. DID NOT ACTIVATE ONCE INSTALLED, WENT BACK TO STORE THEY COULD NOT ACTIVATE EITHER
ASKED FOR REFUND. RETAILER REFUSED TO REFUND OF SIM CARD OR ACTIVATION FEE TOTAL OF $ 67.00
Product_Or_Service: Samsung //UN-LIMITED TEXT AND CALLS
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) FALSE ADVERTISING AND MISLEADING INFO PROMOTION SHOULD STOP
June 12, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in response to a complaint filed by ***. In this complaint Mr. is requesting a refund stating that his service did not activate properly. He claims that the Authorized Retail location refused to refund him the SIM and/or activation fees totaling $67.00.
We attempted to contact Mr. via telephone and e-mail, to gather additional information regarding his issues, but we were unsuccessful in speaking with him. We provided Mr. our contact information should he choose to contact us.
Damaris updated the account with important information, we recommend that Mr. call either Damaris or Customer Care at 1800 CRICKET for an update.
We thank Mr. for his communication.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/DA
Bill was paid someone canceled my service 2 days after we paid they won't release my phone number is a business phone number I lost tons of Revenue I want money back it was done without my authorization someone else did it they wouldn't release my PIN number they wouldn't release nothing cost me days of lost Revenue as well as traveling around from Cricket store to Cricket store
Product_Or_Service: Apple //
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Be compensated for my time loss business lost and I want my number released after having it for a 15 years
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states that his account was cancelled 2 days after paying his monthly bill and Cricket will not release his number.
Unfortunately, this complaint receipt was delayed, and Cricket just received it from the Revdex.com as of June 2019.
Upon reviewing the account, we discovered that the number Mr. requesting to be retrieved has been cancelled since November of 2018. We are no longer able to retrieve the customers number due to the exceeded timeframe that the account has been cancelled. Should Mr. wish to discuss this matter further, he can contact Seindah at XXX-XXX-XXXX.
We apologize to Mr. for any inconvenience. We thank Mr. for his communication trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/SG
I brought a phone from cricket cameron rd location a manager mark made sexual gesture to me infront off my children and cricket customer service said they would handle it second cricket store ste 1e0 airport girl name jackie lied about selling phones to me being upgraded models selling me protecting screen for my phones and insurance on phone I would only owe 100 a month and I could still have my bridge pay 10 a month sales rep lied about phone case my screen phone broke next day cracking phone not the screen protector all phone do not have my insurance on them all phone are lower models sold over priced was told by another sales rep at other location next day the phones should not have been sold to me. They were having alot of issue with this store. When call customer service they take complaint ever time I call saying it will be escalted no one has call me back not one manager I talk to the same rep over the phone they change there name and go from rep to supervisior to manager but its same person. Try to make a payment arrangment to keep my phone on for 10 now being told ots 40 lie after lie after lie very rude and misleading customer service. Went back to the original store to report issue with Jackie who sold me the phones she was doing drugs outside the building with her boyfriend. When I try to talk to her about what she did boyfriend try to but in. Call customer to report behavior advise a manager would call me no one has call. No have no phone service three broke phone and lost 200 dollars
Product_Or_Service: Other /Fortune/Unlimited
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want my money back or they need to give me phones that ate not low grade refurbish and fixs my invoice and fixs there employees and customer service
July 15, 2019
Revdex.com
Online Complaint
Re: ***
Revdex.com Complaint ID: XXXXXXXX
This correspondence is in response to a complaint filed by Ms. ***. Ms. was unhappy with her experience at various Cricket Wireless Authorized Retail locations. She states that she paid for devices that never worked and was denied a refund for the devices. Ms. would like a replacement device. She also would like for the Authorized Retailer to educate and/or discipline the employees on their customer service.
On July 9, 2019, Cricket Corporate Manager, Damaris reached out to Ms. and to the Authorized Retailer's local management team in order to properly investigate Ms. claim.
After discussing the complaint in detail with the Authorized Retailer, they are working with Ms. towards a resolution.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
/DA
(The consumer indicated he/she ACCEPTED the response from the business.)
Manager Archie contact me about issue advise employee no longer with company due to other complaint. Archie resolve my issue and gave me a new phone for the cost that was lost
The 8th of March 2019 I decided to switch my phone service from *** to Cricket wireless. So I had to pre-paid a total of $70.91 sent online to Cricket Wireless. $9.99 for a SIM card to be shipped and $60.00 for the first month service plus taxes. The SIM card arrived late in evening on the 10th of March. Early morming between 4:00 AM and 5:00AM on the 11th of March I *** went online to actvate the cricket SIM card that I had received. I tried for over an hour but could not get it to work. I kept getting an error messege saying invalid SIM card. So at 7:00 AM called Cricket customer service when they open, I spoke with a lady in customer service who tried to get it to work with a lot of instructions, they did not work either. She told me to take it to the nearst Cricket store. I did and they could not get to work at the store, however they told me to go back to *** because they probably never unlocked. So I went arcoss the street to *** and asked that question. The customer sales rep asked why were I leaving and after I said he offered me a better deal to stay.However the process took from about 30 minutes 12PM until 6:20PM by that time I was tried and hungry I decided to cancel my Cricket wireless account online the next day. The next day March 12th 2019, I went online to Cricket Wireless and ended up chatting with customer service rep name Kevin She asked can he help me, I responed I need to close my cricket account. I went back to *** for a $30.00 a month unlimited everything plan. So he asked for my code, I gave I did. He pulled up my account and said that account has already been closed. I asked will I be getting a refund? Kevin S. Said "Due to our policy, On cancelling a account the refunds are not processed that is why we suggest to cancel the account on the end of the cycle. I said to him I need my $60.00 back now! Kevin S. said" I am afaid to say but we are authorized to refund the for canceled account". If there were somthing else he could help with.
Product_Or_Service: Samsung /7 Edge/***
Account_Number:
Other (Requires Explaination) I am williing to take the lost for the SIM card $9.99 plus tax. However I can give Cricket $60.00 plus tax for a service I never got to used once. In this case services was never renered. Becauue they cancelled the account not me. It would no allow me to put my Cricket account number all together so I have broke it up in three sections 755 is the first 1623 is the middle and 45 is the end. I did print and save a copy our chat . Thanks
This correspondence is in response to a complaint filed by *** regarding his Cricket Wireless service. In his complaint, Mr. states his port was unsuccessful while trying to establish new service with us.
We researched Mr. account and verified that he did attempt to port his telephone number to Cricket Wireless. However, due to circumstances out of our control, the new account was never fully established. We have decided to reverse the customer's payment per his desired resolution.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Ron ***
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr., 13th Floor
Atlanta, GA 30324
/RM
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept Cricket Wireless resolution to my case XXXXXXXX. Because I will be getting a refund of $60.00 dollars because was not able to use their service. But I did not think Cricket Wireless should take a lost of $9.99 for their SIM card either. Thanks to Cricket Wireless and The Revdex.com of Atlanta.
How long will it take before Cricket Wireless process the refund?
Cricket offers a $25 Refer a friend incentive. I have given THREE people, whom opened NEW accounts/lines and not a single of the three have been paid. They tell me the code wasn't used when the lines were activated which is A COMPLETE LIE of the three, two were opened in Cricket stores and one was done online.
1 - code issued
2 - code clicked or given to store associate
3 - wait while in service for 60 days
4 - SHOULD GET $25 -
Every time I contact them about it they tell me they see where the code was generated but it was never redeemed which is also COMPLETE LIE I actually did the second one myself, using an email that I sent to my parents!!!
Product_Or_Service: Apple //
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want the refer a friend credits for all 3 - not just some $10 or $15 courtesy credit. I even had a rep tell me there were gliches in their system for this program!!! Yet they fail to honor it! Most recently I had a chat agent assure me the third refer a friend credit was there and I would get it - yet here I sit - This was January!
July 15, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in response to a complaint filed by Ms. ***. In this complaint, Ms. states she never received her refer-a-friend credit for 3 lines, X)XXX-XXX-XXXX, X)XXX-XXX-XXXX and X)XXX-XXX-XXXX.
After thoroughly researching this account we found that Ms. does qualify for a Refer-A-Friend credit for all 3 lines and therefore, a credit was issued for all 3 lines.
We value feedback and apologize for any inconvenience. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/EM
(The consumer indicated he/she ACCEPTED the response from the business.)
The gentleman that called me to settle this was amazing and personable! Thank you!
I bought a LG style 4 and purchased a case and screen protector with it the total for all was 240.00 my phone is suppose to come with a stylus pen and which it did not so I went to the store and the employee who was working took my name and number to give to a manger two weeks went on And never heard anything so I called today 3-6-2019 at 330pm and spoke to a young woman and her boss Chris walked in and she started to explain the issue to him I told them that the phone was supposed to come with a stylus and in fact didn't the manager in the back ground was saying it's not his fault to call LG and I said I want a new phone one that wasn't tampered with and that comes with the stylus because my phone was tampered with before they sold it to me and I told the to ping woman on the phone that I wanted to speak to the manger who was talking in the background and he said he didn't want to talk and he isn't taking phone calls and they hung up on me I'm very angry. I would like a whole new phoneand one that comes with all the equipment it's suppose to, mine not having the pen means someone opened this phone and took it out and then they decided to sell it to me like oh well she won't notice which I did.
Product_Or_Service: LG /Lgstylo 4/Month month
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like them to switch my number to a whole new phone that comes with everything it'suppose to come with and a cell phone box that isn't open prior to selling the phone to me this is a 240.00 sale and I want what I paid for The cricket store is the one here in Toledo Ohio on N.reynolds rd.
This correspondence is in response to a complaint filed by *** regarding Cricket Wireless. In her complaint, Ms. states that she went to a Cricket Authorized Retailer on February 14, 2019 and purchased an LG Stylo 4. Once she returned home she realized that the package did not include the stylus pen that was part of her purchase. She returned to the store several times but could not get her purchase corrected. Ms. feels she was sold an open box device and is asking Cricket to send her a new replacement including the stylus pen.
We researched Ms. account and found that she received a new LG Stylo 4 on February 14, 2019. Cricket Authorized Retail manager was able to speak with Ms. on July 16, 2019 and offer her a new stylus, case and screen protector for her inconvenience. Ms. accepted the offer.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr., 12th Floor
Atlanta, GA XXXXX
EI
(The consumer indicated he/she ACCEPTED the response from the business.)
My phone began having connection problems, other parties could not hear me because of static interference and it started dropping calls about 7/2/18 and kept getting worse. After attempting for 5 days to contact the Customer Service on 611# as phone would drop call, I was final able to reach C.S. on 7/10/2018. After attempting some fixes that failed I was informer that phone was under warranty until 7/17/2018 and that I need to go to Cricket store and have sims card checked and tested and if that failed to return phone by 7/17/2018. On Sunday 7/15/2018 I went to Cricket store and was given a new sims card to try. After that failed I returned 7/17/2018 to do a warranty claim. I was informed that phone needed to be returned by 7/16/2018 and was no longer under warranty. After both myself and the clerk spoke with Cricket the refused to honor their word and stand up for their mistake. If I was given the correct information I could have done the warranty claim on 7/15/2018 or 7/15/2018. this is 100% Crickets fault and cricket should honor their word and replace phone.
Product_Or_Service: LG /LGB460/
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) As Cricket gave me the date of 7/17/2018 to return phone for a warranty claim they should honor it. Had Cricket given me the correct dates I could have completed the warranty claim before it expired but as Cricket had declared I need to return no later than 7/17/2018 or the warranty would expire. I have been with Cricket since 2004 and if Cricket cannot honor their word and stand up for their mistake I will need to make a change. Please no phone calls as my phone doesn't not work properly
June 13, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in response to a complaint filed by *** regarding Cricket Wireless. In his complaint, Mr. states that he was misinformed of Cricket's warranty policy.
We made several attempts to contact Mr. via phone and email on June 6 and June 12, 2019, but we were unsuccessful.
Should Mr. wish to discuss this matter further in detail, please contact Ms. Moses at XXX-XXX-XXXX.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/KM
I bought and paid for 4 new phones and lines. When my girlfriend tried to use her phone in the store she noticed it would not stay on. The phone would go into sleep mode before 8 seconds. She asked for a new one and was told it was the last one they had and it can be fixed in the settings. we have tried for a week to change the settings as well as down load apps. Nothing has helped. I have called customer service several times and been hung up on as well as left on hold till I hung up. I was told today I had 7 days to take it back to the store to get a new one. Today is the 8th day. They never said I could do that. They now want me to use my insurance to replace the phone. It was broke when I bought it and I am not paying for insurance to fix their broken phone.
Product_Or_Service: Nokia /3.1 plus/unlimited
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I not only want the phone replaced but I want a new wireless charger and earphones to go with it. I have spent too much time trying to get them to fix this. They never once told me I could take it back to the store or I would have. They waited till the day after my 7 days was up to tell me. They have cost me too much time at this point. If they can not do this then I want this to show as a negative mark on their Revdex.com rating.
July 12, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: Mr. ***
Dear Sir/Madam,
This correspondence is in response to a complaint filed by Mr. *** regarding Cricket Wireless. In this complaint, Mr. states that he went to a local Cricket Wireless Authorized Retailer because he was having difficulties with a new device he purchased.
We contacted Mr. to gain a bit more information regarding his complaint. He explained that the phone would continuously go into sleep mode before 8 seconds. He states that he asked for a new device but was denied and told he could use his insurance policy to get a new device.
We forwarded his information over to the Territory Sales Manager for that area for further assistance.
We explained to Mr. that the Territory Sales Manager will be contacting him regarding his complaint and will have a resolution for him. Mr. understood and appreciated us contacting him regarding his complaint.
We thank Mr. for allowing us the opportunity to assist him. We also advised him to contact us directly should there be any additional questions or concerns.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
/CE
No. Continue with this now. I have waited long enough
Signed up for service online. Was told by customer service to cancel the order and resubmit the order using matching billing and shipping addresses. I live in florida for the winter months, and wanted the free phone that was offered as part of signing up with an unlimited data plan, shipped to my florida address. My billing address is in Rhode Island. I cancelled the order, and was informed by customer service that I would receive a refund within 7 to 10 business days. They acknowledge that they cancelled the order, but they sent the phone to Rhode Island anyway unbeknownst to me. I have been on the phone with them so many times I've lost count, and cannot get the matter resolved. Their customer service personnel does not seem to understand what the issue is. I've had to call repeatedly and every time I call I have to repeat the whole story. This has been going on for over a month, and to date The problem is still unresolved. My bank has become involved, and agreed that I should file a complaint against the company. Their customer service is horrendous, and I think it's due to the employees? lack of understanding of the English language.
I've tried to explain the problem here as best I can, but I feel as though speaking to someone in person would be the best way to fully explain the difficulty.
Product_Or_Service: Apple /7/Unlimited data
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like a refund of the original amount that I paid before I cancelled the order, and I want the phone that was offered as part of signing up. I subsequently went into a cricket store and signed up, and was told that I was not eligible for the free phone because I was already signed up. It may be difficult to follow my explanation but it's actually not that complicated an issue. Cricket seems to be the only one who can't understand the situation.
May 31, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
This correspondence is in response to a complaint filed by *** regarding her Cricket Wireless service. In her complaint, Ms. states that she ordered a new device which was shipped to her billing address, however she wanted the device shipped to a different address. She also stated that she attempted to cancel her order , but the device was still delivered. She has not received her refund and has been unable to receive the help she needs to resolve this issue.
We researched Ms. account and found that the device was returned to Cricket on March 18th, 2019. We spoke with Ms. on June 12th, 2019 to confirm our findings and to issue a credit for the returned device.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Ron ***
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr., 13th Floor
Atlanta, GA 30324
/RM