Cricket Wireless

They put a no refund policy when you cancel a line of service but that is actually theft because if you pay for a service like that and you no longer need that service and it is canceled you should be entitled to the money you spent back on the days you have left because that is money you paid for a service from them that you no longer have. They will refund the insurance amount so they should refund the service amount as well.
Product_Or_Service: Samsung /Galaxy 7 prime/Bundle package
Account_Number: XXX-XXX-XXXX

I am not a current, not previous, subscriber or purchaser of Cricket wireless. I have only ever had Sprint. I did however, notice a 70 dollar charge on my bank statement. This charge is strictly fraudulent. I did some research and saw that they have done this before. I now have to have my card blocked and file a claim to reimburse through my bank. I would like to stress that the disputed phone number I put down on your form is not through Cricket, it is my personal cell through Sprint. I only put it because a number was required there. I tried to contact Cricket to get details about the transaction involving my debit card, but was told that they couldn't give out personal details and my best course of action was to call my bank. As true this is, I find that the identity thief's personal information is of little consequence for the actions they have taken against me and my livelihood.
Account_Number: XXX-XXX-XXXX

The insurance will not refund my deductible for $250.00.
Product_Or_Service: Apple /I-phone 7/Cricket Plan
Account_Number: XXX-XXX-XXXX

I ordered a upgrade device online through Cricket. I am on vacation for 4 weeks in Oklahoma City. I was told by the web site I could change the shipping address once I got a UPS tracking number by setting up a UPS My Choice account and letting them (UPS) know what the delivery address is or I could have it delivered to the closest access point to me. Because the address when placing the order has to match the credit card billing address. I trusted in them and placed the order. Only to be told by UPS that At&t has restricted all packages from being re directed. This goes on for 5 days and then UPS delivers MY phone to some random address in Florida to a Man I don't even know.I still have not received my phone that I paid for by no fault of my own. I have been cheated, mislead and lied to for the past 5 days and all they can tell me is I am not getting my phone until the matter is resolved within.
Product_Or_Service: Samsung /Halo/
Account_Number: XXX-XXX-XXXX

I used Cricket's App to pay $55.00 on the last day of the billing period. After I submitted payment a red window appeared stating there was a problem with the payment. I checked my bank account and they had subtracted my payment of $55, but the turned off my service. I had to go to to Boost Mobile to regain service on June 15th. I want my $55.00 payment returned since I had to transfer my number to another carrier. Cricket has not reversed the payment as of 6/18/19.
Product_Or_Service: Motorola /e4/Unlimited Data
Account_Number: XXX-XXX-XXXX

I called 611 to add more data. I was advised I was on a grandfathered plan and it needed to be changed and she would change the plan, add my hotspot which I have had since I started this service. I had to pay $10 up front which I did with the rep. I had received a new phone the same day the Nokia 3.1C. She switched out the sim card and imei numbers to activate the new phone which failed to activate because the sim card that came with the phone did not work. Once she made the change I had no phone to use. I had to go to a store to purchase a new sim card in order to activate my phone. Once the phone was activated I had to pay another $10 to add the hotspot because she did not add the feature to my phone. I spoke with 3 incompetent people who could not help me. I had to add the hotspot myself online pay another $10. I would like a refund for the double hotspot payment and the purchase of a new sim card because the sim card that arrived with the phone was defective.
Product_Or_Service: Nokia /3.1c/ $60 unlimited
Account_Number: XXX-XXX-XXXX

We were going to Italy for a two week vacation. We have kids so we wanted to have phone service to stay in touch plus we wanted internet in a foreign country. My wife went to the local cricket store on May 24 2019 and asked about foreign travel. It was added to two of the phones on our plan for $15 a piece for a $30 total. When we arrived in Italy we found out THEY DON'T EVEN OFFER out of continental US service. WE had to buy a burn phone and sim card to stay in touch with family. $100 for the phone $30 for the sim. It was frustrating but we made due. When we returned to the US we found out the billing cycle on our plan had passed so they billed us for a second month. Even though THEY DON'T EVEN OFFER INTERNATIONAL calling they refused to refund both months of $30 charges. They said we should have called before the billing cycle was up. Unbelievable.
Product_Or_Service: Samsung //
Account_Number: XXX-XXX-XXXX

I called this morning to call and add a line already bought my sim card for 10.00 dollars the lady that answered the phone instead of adding line like I said she swooped my number from my sim card to the new one I was like why did u do that I told u to add a line with new number she said I'm so sorry we will credit the account you go by the new sim card n we wont charge to activate cause giving credit and said thanks for using cricket have a great day now I bought new sim card they gave me no credit and it cost me 45.00 dollars when I called back about my credit they said I hung and they would only give me 10 dollar credit and I dont see how that's far when there employee cost me 20 dollars by swooping my number instead of adding new line
Product_Or_Service: Samsung /Samsung Galaxy Note 9/***
Account_Number: XXX-XXX-XXXX

Customer service reset my pin without my permission, hung up on me, messed up my online account, and I cannot log in now, and would not take payment.
I am really upset. I called Cricket last night for 2 things, and spoke first to Giselle. She changed my pin without my permission, yelled at me, talked over me, and would not answer my questions. I kept asking for a supervisor and finally was given over to Harold who said he was a supervisor. I told him the whole story about what happened with Giselle. He promptly hung up on me. I called back and spoke to another supervisor, and explained what had happened so far. I also said that I was calling from my phone, just wanted to give a new card for payment, and also wanted to know why I have been overcharged $5.00 for months. When I first signed up for autopay, I was told that it would be 25.00 instead of 30.00 per month, but it never changed to 25.00. He kept arguing that I need my pin and needed to make a new pin. So, if he would not believe that it was my account, why would he ask me to make a new pin for the account? This is all insane to me. Then, this morning, I decided that I could not stand to talk with your customer NON-SERVICE people anymore, so I tried to log into my account online, and I cannot. It now does not recognize my phone number at all. So I assume the customer service people messed that up too.

I just tried to text the problem online to Cricket, and it said that it was too long and would not take it.
When I stated in the text that it wouldn't take the whole message, I was told they did not understand. I tried texting that I have a complaint, and it texted that it did not understand.

Customer service reset my pin without my permission, hung up on me, messed up my online account, and I cannot log in now, and would not take payment.

I am using the cricket family plan (80d/month), there only two line on the plan, earlier today, I found out one of them was block and of course the phone cannot use anymore. I called cricket, they reactivated the phone and told me the phone was repot was stolen or lost by apple, so I call apple and talked to their manager, the manager told me they never report the phone was stolen or lost to cricket. I called cricket again and they still said it was reported by apple so I told them what ? said and the start to say something like it was on the block list and they couldn't remove it out now. So I asked them who give u the right to banned the line, who report the phone was stolen and lost cause none the us called the cricket and report it, they told me they don't know who report it , it make me so confused, cause at the beginning they told me it was reported by '. Until now the phone still couldn't use. And I start to contact them since 11am and it still haven't solve until 8pm and I called them more than 8 times
Product_Or_Service: Apple /X/Family plan (80 dollars per month)
Account_Number: XXX-XXX-XXXX

My family has been Cricket Wireless customers for 4+ years.

Overall, I am satisfied with my service...

However, at a recent trip to Cricket the manager let me know that he saw that I was being overcharged for my plan, and that he would like to correct it. He said that I was paying $120 for 3 lines of service, and that the upgraded price was now $90. Next, he notified me that I had been overpaying for 3 lines since October 2018 and that he could not fix this going backwards by issuing a credit on my account, but he could fix it going forward.

I asked him why doesn't the computer system being used by Cricket automatically upgrade customer plans so that loyal customers get the benefit of paying what "new" customers are paying for the SAME EXACT SERVICE!!!! He said that is not how the company works and that I should call Cricket Wireless.

As a loyal family customer I feel ripped off.

I have many many text messages from Cricket saying:

" A quick Cricket reminder! Your month of Cricket service is almost up..."

"This is Cricket confirming acct xxxxxxxxx signed up for Auto Pay as of...."

"Got it. This is Cricket confirming we received your $120 payment for account xxxxxxxxx...."

But I have never been prompted to double check my plan to make sure that a better upgraded plan/price hasn't been offered to customers.

I think that is ridiculous!!!!

I have been overpaying $30 for 9 months for the same exact service that new customers are receiving.

How is that good customer service?

When I called Cricket Customer Service (who did an EXCELLENT job with my call by the way) they said there was nothing that they could do...

Even though I spend thousands of dollars with Cricket between buying 3 to 6 phones from you every year in addition to cell phone service.

I am so disappointed with the decline of good customer service policies by American businesses.

As a loyal customer who has invested 1000's of dollars into Cricket Wireless I feel I am owed a refund for what I overpaid.
Product_Or_Service: Other /MotoG7/
Account_Number: XXX-XXX-XXXX

I had a service with Cricket for a few months. I decided to switch my service to Verizon.
I asked Cricket Wireless to unlock my cell and Cricket did but was told it would take two weeks for them to unlock it. I checked my cell after a few months (as I was not using my iPhone) and turned out my cell is still Unlocked.
I called Cricket again and this time I was told Cricket was unable to unlock my phone because I had a service with Cricket for less than 6 months and was told to contact Apple Support as Apple should unlock my cell. Cricket actually transferred my call to Apple Support but I was told my cell must be unlocked by Cricket. Cricket is playing the GAME. They are keeping my cell phone captive. They are terrible, deceiving, lying company!!
Account_Number: XXX-XXX-XXXX

I went to the cricket store to make a purchase. once I was done I went home to find I did not have any service so I called the customer service line, was told that I would not be able to get service at my home as I was to far from a tower and that I should take the phones back to the store and get a refund. I took the phone back up to the store and explain what I was told and the employees said yes I should get a refund. he also called the customer service and was told that yes I was to far and that yes I should get a refund. the store refuses to refund 211.00 for a service I did not get. I had the phones less than 4 hours
Account_Number: XXX-XXX-XXXX

I ordered an upgrade Samsung S9, the phone I have S8+ the SIM card was deactivated the night I placed the order. The new phone arrives today, Thursday 6/13/19. I have NO home phone, I have no means of communication other than my WIFI connection at work and home since last night, 6/12.I cannot receive text either. I have received customer service over this past week that has really disappointed me and no one seems to have the answers. This morning 6/13 I requested a supervisor and he advised that my phone was activated last night around 8pm 6/12. The phone is in route to be delivered today 6/13 between 330-7pm. Therefore how could or why would I need the phone activated and it is not in my possession. I advised the supervisor of this and he was very nonchalant about the matter and did not offer any suggestions. I asked if I could go into a store and get a temporary SIM card, he said I would have to pay for it. I told him that I did not cause the inconvenience therefore I shouldn't have to pay for anything. No solution to the problem and I advised I would be reporting them and we ended the call.
Product_Or_Service: Samsung //unlimited
Account_Number: XXX-XXX-XXXX

I had the worst cricket experience today.I started off well enough while speaking with Jose Claviajo. He was very knowledgeable and helpful and great with customer service. Unfortunately he was not able to resolve my issue, and the call needed to be escalated to a supervisor.

Before I tell you you what could possibly be the worst supervisor encounter I have had in my life, let me shed some light on why I called the 1-800 Cricket Number in the first place.

I needed a phone and was previously using a Trump phone and needed something more dependable. So I went to a local Cricket Store and had a great experience with (I'm sorry I do not remember the name of the awesome lady that helped me greater than I have ever been helped at any phone store in my life of 52 years. She told me about all the phone features, plans and the most important part specials that Cricket was offering at the time. So I was told that If I brought an eligible number over to Cricket which I did I would receive a free J2 Pure Samsung Phone. Of which I did! I had to pay a $25.00 activation fee, along with my choice of service which I chose the $45.00 plan. So Great ! I got a new phone new service and if I elected to answer the survey that evening I could come back the next day and get a cse for my phone for my new phone for $5.00 for answering the survey. So I did. and went back and got a purple case! this was on May 1st, 2019 . On May 2nd my phone was taken from me at hammer point a fellow veteran that I was helping out decided to go south on his honor and stole my phone, my debit card, and a bluetooth speaker. So I called the 1-800- Cricket number on May 3rd, 2019, to let cricket know that I had my phone stolen and I wanted the phone shut off so this guy did not get a free month of service on me. So helpful lady shut the phone down. I also asked the lady because I was concerned about only having the phone a day and half and I just paid $47.00 with tax and also a $25.00 activation fee and did not want to loose out on the service that I just purchased from you. She assured me that the insurance would get me a new phone and when I received the new phone to just give Cricket a call back and I would not loose out on my new month of service that I only used a day and a half. So on may 30th I activated my new replacement J2 Pure phone and received a notification from Cricket that I had 1 day left of service and then I would need to purchase another month of service. So I called over the next couple of days to receive my service that I already paid for and to my surprise each of the reps were saying we do not give credit on service from previous months even if your phone was stolen. I was shocked. I have a had what I call World class service service both professionally and privately in the past. So to hear this was a hit to my gut!!! When some one pays for service and a representative says that you will get the remaining service that you did not receive and the Company at large does not Honor that, This is called Gentleman's Thievery. I did not know that Cricket was in the practice of Gentleman's Thievery! So with what faith I still had in your company (getting back to the story after I was done speaking with Jose Claviajo who was not able to honor at his level what I was told, I asked him to escalate the call. So what happened next was the worst supervisor to consumer experience I have ever had. I spoke with of all names Christian. Christian at first listen to what I had to say and danced on and off the phone a few times only to tell me there was nothing that could be done, So Then I asked for Christians Supervisor and he said he was the only one on the floor and no one else was there to take my call. I have worked in Customer Service at least 45 years of my 52 years of Life. I am certified in Excellence in Customer Service and customer focused sales and was less than thrilled when Christian began to not only talk over me as I was trying to speak, but he also said that I had my facts wrong and also hung up on me.
I do not want to be put you in this position, but if I do not get my months of service that I paid for and used only a day and a half honored by your company I will be forced to assume that you also participate in Gentlemens thievery and I will never use Cricket again. It is common sense that if someone pays for something and they do not get what they pay for they should have a credit of some kind given to them. Not oh well i'm sorry this is just the way it is and keep going. Personally I would rather be sedated and on a breathing machine than put up with this. ( I am pretty sure that I am not the only one that feels this way, but maybe one of the few that just wont stand for this way of doing business. Come on Cricket I know you to better than this! This is it the ball is in your court you have some wonderful people working for you like Maria on Indian School and 33rd avenue in Phoenix,Arizona 85017. and a whole host of awesome people that I do not remember their names. Lets work this out! Please for the sake of the Country stay in the Bright side of doing business. Look forward to seeing how this all works out.

Best Regards,

*. ***
***@gmail.com
XXX-XXX-XXXX
Product_Or_Service: Samsung /J2 Pure/45.00 plan with free phone J2pure
Account_Number: XXX-XXX-XXXX

Employee lookes at my phone said they could service it and said I get a freepop socket.
After sliding my credit card at the store and finishing payment the store clerk actually to me "Oh sorry I guess we don't service this phone." And refused to refund my money. Looking at the receipt I noticed I was also charged fir the pops ocker he told me was free. I called the police I felt so robbed. Did this really just happen? The police came said he would write an incident report but that I neethat this was a civil matter. So I called the customer service number where the tech support spent long time reprogramming my phone so I could get some service. Thankfully. But then I had unreliable *** service the whole time. I kept calling tech support with issues that they kept giving me the run around saying I need to go to the store to fix it and always blaming my phone since I didn't buy it from them. I went to the store finally after hours on phone multiple times with tech support and the guy at the Van Roy Road Cricket store Alex, didn't even know how to take my sim card out he was furling with it and pushing it so I took it out for him and when he shoved it bavk in it wouldn't read my sim card anymore!!! I was like I came here for you to help me get service that I've been paying for and you can't help me. He said my best help would be to call tech support. Wow. I said please just refund the automatic payment that was just taking out of my account and I'll buy service somewhere else. Eventhough I have no service, none of the store orange tech support can fix my connection problems, AND the employee seems to have broke my simm card reader-they will not refund me the $30 I was billed for this month that I have zero service in. They are stealing from me. Again! Crazy business practices here. Very shadey workers.
Product_Or_Service: Samsung /Galaxy 4/BYOD Phone
Account_Number: XXX-XXX-XXXX

Cricket Wireless .I had an account That already closed.but I had a creadit
with them for $350.00 That I'll be Paying for many years. I would like to receive my money back.
Product_Or_Service: Samsung //$45.00
Account_Number: XXX-XXX-XXXX

Purchased 2 phones and 2 lines on their site. Rep deleted 2 phones, cancelled order, recreated. To this day, 2 weeks later they still can't give me my order # or receipt.

About 15 attempts to explain the error and get the deal on 2 cellphones were rudely denied. According to the reps that I spoke to I am no longer qualified for that deal because I am not porting any lines. Which is ridiculous because they all admit that they understand that I was misled by one of their reps into this situation, yet I am being denied the deal.

Twice customer support hung up on me over the phone. Once the chat was abandoned, and once Facebook chat was abandoned.

My impression so far is that all Cricket reps are capable of doing is saying how sorry they are for me and assuring me that they'll definitely resolve my issue. Until they actually find out that it's more than a simple request and then they just hang up.

Initial online order was edited and cancelled by rep on the phone. Cell phones were deleted from new order. No order number or receipt provided.
After checking what's available on the Cricket website I ordered 2 Unlimited lines and 2 moto e5 cruise cellphones (item Number: DMTW4101). With 2 of my numbers being ported from my previous provider Google Fi I qualified for a deal offer, each phone was $9.99. As I was going through the checkout steps I was required to provide a PIN to port my numbers, however getting that pin from Google Fi requires me to cancel my service. So I cancelled my cell service, provided the PIN to port my numbers, entered my credit card info and checked out. Got my receipt confirming the order within a few minutes Order Number: 138461754 (exact time of receipt May 31, 2019, 8:46 PM).

Having no service until the phones arrive was not acceptable for me because I need my phone for work. So I picked Cricket SIM cards and borrowed 2 cellphones to use temporarily until my ordered devices arrive by mail.

When called Cricket to activate my SIM cards and the person on the phone totally messes up my order by creating a new one. Eventually it became clear that she deleted the cellphones from the order. Almost 48 hours and about 5 calls and chats later I was finally asked to give my card info over the phone and finally got the SIMs activated.

The result of this error created by Cricket rep is:
1) My initial order XXXXXXXXX containing 2 cellphones was cancelled
2) The order that resulted in the activation is still unknown.
3) I still can't get my receipt and order number.

It's less than 2 weeks since I became a Cricket customer and my feedback so far is extremely negative. About 15 attempts to explain the error and get the deal on 2 cellphones were denied. According to the representatives that I spoke to, I am "no longer qualified for that deal because I am not porting any lines". It's ridiculous and sad at the same time because they all understand that I was misled by one of their colleagues into this situation, yet I am being denied the deal.

Twice customer support hung up on me over the phone. One time the chat was abandoned, and one time Facebook chat was abandoned.

My impression so far is that all Cricket reps are capable of doing is saying how sorry they are for me and assuring me that they'll definitely resolve my issue. Until they actually find out that it's more than a simple request and then they just hang up.

Hello my name is *** I have numerously contacted cricket customer serivce regarding My ZTE BLADE MAX which was discontinued which means my software no longer operates properly due to fact that The ZTE blade Max being Discontinued (no longer exist)also my bill is current I was told (Directed) To go to the cricket store which is an authorized dealer by the name of Billy (Owner)to set up an arrangement to give me an phone that is equal to the value of the ZTE blade max because I couldn't upgrade due to that fact that phone no longer exist so when I did go to the authorized dealer (billy) address which is 2633 INDEPENDENCE AVE KANSAS CITY MO 64124 a young was working at The date/time exactly June 6 2019 in the afternoon he was incredibly rude, complacent, this young man had no knowledge of the devices also, mad a mockery of my situation I have been a long term customer to cricket for 6years it's incredibly insulting to know that this is how they treat faithful customers Thank you Revdex.com and you have a blessed day.
Account_Number: XXX-XXX-XXXX